After paying subscriptions for many years I needed to claim for income support (Hospital Critical). However, I was informed that the minimum time for sickness claims is 60 days (30 day Waiting Period... ãã£ãšèŠã
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Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... ãã£ãšèŠã
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My Dog suddenly went blind & had other symptoms. The cost was just under £500 for tests. Quick & easy to claim online, they contacted my Vets for information. After paying the excess and 20% becaus... ãã£ãšèŠã
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Unfortunately I found myself needing surgery on my knee. And having to have time of work, I contacted Trent for help, and they were extremely helpful and polite. Once all the initial forms were comple... ãã£ãšèŠã
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Trent-Services is a third party administrator that administration, premium collection and claims handling.
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Love Lane, GL7 1XD, Cirencester, è±åœ
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4.4
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Slow service
I appreciate the service level agreements for completing insurance claims, however my claim took longer than I anticipated. This was disappointing as my policy is a lifetime insurance policy and the claim related to an ongoing condition. Also, the correspondence I received failed to accurately reflect the claim reference numbers which was confusing.
2026幎5æ23æ¥
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Trent Services ããã®åç
Dear Mr Smith,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
My claim was handled very well theâŠ
My claim was handled very well the process was very straight forward and when i had any questions it was all explained and answered. Would highly recommend
2026幎7æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great service
Great service, booked in and resolved problem super quick
2026幎7æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The site was quite easy to use
The site was quite easy to use. No problems and the money was sent straight to my account. Would use them again.
2026幎6æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claim was accepted (eventually)âŠ
The claim was accepted (eventually) after several rounds of requests for additional information.
2026幎6æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Dear Mrs Middleton-Stewart,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I found the whole process from start toâŠ
I found the whole process from start to finish very satisfactory, hassle free and very quick.
2026幎6æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Dear Mrs Kibble,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
60 Days minimum sick pay
After paying subscriptions for many years I needed to claim for income support (Hospital Critical). However, I was informed that the minimum time for sickness claims is 60 days (30 day Waiting Period and a 30 day excess)
As I will be off work for only 30 days only my claim would be invalid. I feel a bit robbed to be honest. I feel this policy is for people who are made redundant for long periods only. Read the Terms and Conditions. Put your money into an investment account. It will STILL be there when you need it.
2026幎7æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Very good and quick serviceâŠ
Very good and quick service knowledgeable staff....so glad you have taken this back!!
2026幎6æ25æ¥
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Trent Services ããã®åç
Dear Mr Richardson,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Our claim was settled promptly and toâŠ
Our claim was settled promptly and to our complete satisfaction.
2026幎6æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Dear Dr Haywood,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very helpful staff and quick atâŠ
Very helpful staff and quick at responding. The insurance paid out when I needed it, which got me through a very difficult time.
2026幎6æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Good morning,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Nothing but a positive experience in aâŠ
Nothing but a positive experience in a difficult situation for me. Thank you.
2026幎6æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Dear Mr Houghton,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
It took a lot longer to settle than theâŠ
It took a lot longer to settle than the expected. I had to chase up progress. No online portal to track progress of for vets to support direct claims. Th whole service needs upgrading
2026幎6æ4æ¥
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Trent Services ããã®åç
Dear Miss Margrave,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
This company were very helpful with myâŠ
This company were very helpful with my claim. I had cause to telephone several times and each time they were very helpful and courteous.
2026幎6æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Extremely responsive to all enquiriesâŠ
Extremely responsive to all enquiries and helpful throughout the claim process. I would recommend them
2026幎6æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I will never take out insurance withâŠ
I will never take out insurance with this company ever again happy too take my money bit will always find ways to not pay out in the small print avoid these my previouse insurance I never had a problem but due to company cease trading had to shop elsewhere and I mistakenly chose these BIG MISTAKE have cancelled all payments as a waste of money not there when u need it most if you must go elsewhere
2026幎6æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Dear Mr Deans,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
No hesitation in renewing or recommending.
I would happily use again and I would definitely recommend to anyone else.
I've had to reclaim a substantial amount of money and have found the process easy and stress free. When I've had to call Muddy Paws, it was easy to get hold of a person to talk to and when I did they were helpful, supportive and friendly.
Thank you for your help and wonderful service.
2026幎6æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Dear Mrs Mellor,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Simple & straightforward.
Simple & straightforward.
No problems at all in setteling my claim. Paid promptly as expected.
Only one small suggestion for improvement. The online form needs to have a clear instruction to enable you to save your data input. You as would be expected, need to input a fair bit of detail which you do not neccesarily have to hand, and the form can reset and not store your input data if you take to long sourcing something. Have a save buttom or extend the timeout period.
2026幎6æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
A test of any insurer is how theyâŠ
A test of any insurer is how they respond to you in tough times and these guy did an incredible job. They were quick, concise and resolved the claim very quickly. I would highly recommend them to anyone that is looking for Pet Insurance
2026幎5æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Dear Mr Moate,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient service
It was all pretty efficient and not difficult to make the claim. Iâve never made a pet insurance claim before so didnât really know how it all worked. It would have been great to have some sort of pre-authorisation possible or some kind of indication that the claim would be accepted. It was slightly nerve racking paying out so much money on the treatment without knowing it would be covered but I guess thatâs just how these things are done. Pet ownership can be an expensive business, so Iâm glad I had this cover in place and the claim was accepted.
2026幎5æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claim was settled with greatâŠ
The claim was settled with great efficiency.
The only complaints are that I was charged excess twice even though the last surgery was for an ongoing claim.
Not having an online portal to login to is pretty annoying though.
2026幎5æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Trent Services ããã®åç
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
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