Pura レビュー 179

Pura からの回答

1日前

Thank you for sharing your feedback with us, Julie. We are truly sorry to hear about the frustrating experience you had with the delivery of your order. It is disappointing to know that our shipping partner fell short of the high standards we strive to provide for our customers, and we certainly understand how upsetting it is to lose both your time and your investment.

We have sent a request for your information through this platform so we can look into your account details further. Our team would love the opportunity to make this right and ensure you are taken care of properly.

We appreciate your patience and your kind words about our products. We look forward to hearing back from you so we can resolve this as quickly as possible.

Pura からの回答

5日前

Hello Cari,
Thank you for sharing your feedback with us. I am truly sorry to hear about the negative experience you had with our customer service and the delay regarding your shipment. This is certainly not the level of support we aim to provide our customers, and I understand how frustrating it is to feel like your concerns aren't being addressed.

We would like to look into this situation further to ensure it is handled correctly. We have submitted a request for your information through this platform so that we can locate your account and provide a resolution.

We appreciate your patience and the opportunity to make things right. Thank you for letting us know about your experience.

Pura からの回答

2026年4月13日

I am so sorry to hear about the network interference and connectivity issues you experienced with your devices. We understand how frustrating it is when a product designed to enhance your home ends up causing disruption to your high-speed internet, and we would certainly like the opportunity to look into this further to see how we can assist.

While we want to investigate the technical side of this and work toward a resolution, I was unable to locate your specific account information because there are multiple individuals in our system with the same name. If you could please provide your most recent order number, I can identify your account and see what options are available to help you enjoy your scents without the network congestion.

We truly value your feedback as it helps us improve our customer experience and technical support. We look forward to hearing from you so we can try to make this right and get you back to enjoying Sweet Grace.

Pura からの回答

2026年4月8日

Hola Cristina,
Gracias por compartir tus comentarios con nosotros. Siento mucho escuchar la frustración que has experimentado con el seguimiento de tu pedido y las respuestas repetitivas de nuestro equipo de soporte. Esta no es la calidad de servicio que nos esforzamos por brindar, y entiendo lo molesto que es sentir que tus inquietudes no están siendo escuchadas o atendidas correctamente.

Quiero asegurarte que tomamos tus comentarios muy en serio y nos gustaría solucionar esto. Por favor, contáctanos directamente en support@pura.com para que podamos investigar tu cuenta, aclarar cualquier duda sobre los cargos y proporcionarte una actualización concreta sobre el estado de tu pedido.

Valoramos mucho tu paciencia mientras trabajamos para resolver esta situación. Gracias por darnos la oportunidad de mejorar tu experiencia.

Pura からの回答

2026年4月6日

Hello Phil,
Thank you for sharing your feedback with us. We are very sorry to hear about the frustration you have experienced with your recent purchase and the billing issues you mentioned.

It appears there may be a misunderstanding or a case of mistaken identity, as Pura does not sell vitamins or dietary supplements. We specialize in smart home fragrance diffusers, and we want to ensure your complaint reaches the correct business so you can receive the resolution you deserve.

We recommend double-checking your order confirmation or bank statement to verify the company name. If you do find that this was related to a Pura fragrance purchase, please reach out to our support team so we can look into this further for you. Thank you for your time and for allowing us to clarify.

Pura からの回答

2026年3月25日

Thank you for sharing your feedback with us, BD Dash. We are truly sorry to hear that your experience with our customer service did not meet your expectations, especially given your investment in our products. We aim to provide a high level of support to match the quality of our brand, and it is clear we fell short this time.

To help us make this right, we have submitted a request for more information through this platform. Please provide those details so our team can look into your specific situation and work toward a resolution. We value your business and hope to have the opportunity to improve your recent experience with us.

We appreciate your patience and the time you took to bring this to our attention.

Pura からの回答

2026年3月16日

Thank you for sharing your feedback with us, Suzi. We are very sorry to hear that your devices have not been performing reliably and that this has led to such a frustrating experience. This certainly isn't the level of quality we strive to provide, and we understand why you feel disappointed given the investment you made in your home fragrance system.

We would like to look into this further and see how we can help make this right. We have sent a request for your information through this platform so we can locate your account and investigate the issues you've been having with your devices.

We appreciate your patience while we work to resolve this, and we look forward to hearing back from you soon.

Pura からの回答

2026年3月5日

Hi Deneen,

Thank you for reaching out and sharing your feedback with us. I can certainly understand how seeing an unexpected charge would be frustrating, and I want to make sure we provide total clarity on this for you immediately.

I have sent a detailed email to help explain the $179.90 charge. This appears to be related to the early cancellation of scent commitments started in September and October of 2025. Because those specific promotions included a one-year commitment, our terms note that an early cancellation results in a charge for the retail value of the promotional items received.

Please check your inbox so we can continue this conversation directly. We want to ensure you feel supported and have a positive experience with Pura moving forward. We appreciate your patience and your feedback.

Pura からの回答

2026年3月2日

Thank you for reaching out and sharing your experience, Lee. We are incredibly sorry for the frustration caused by your stolen package and the lack of communication you received after providing proof of the incident. This does not reflect the level of support we strive to provide, and we sincerely apologize for leaving you without a resolution for several days.

We have requested your information through this platform so we can locate your account and immediately address this for you. We understand how disheartening it is to deal with package theft, and we want to make this right by ensuring you receive the order you paid for. Please respond to our request whenever you are ready, and we will be more than happy to assist you with a replacement or refund.

We appreciate your patience while we work to resolve this and thank you for bringing this to our attention so we can improve our service.

Pura からの回答

2026年2月25日

Vi er virkelig trætte af at høre om din oplevelse, og vi vil meget gerne sørge for, at der bliver taget hånd om dig. Vi har derfor sendt en anmodning om dine oplysninger her på platformen, så vi kan undersøge din ordre nærmere. Vi har generelt meget hurtige ekspeditionstider, når en ordre er afgivet, hvilket gør det svært at nå at annullere dem i tide. Det er noget, vi arbejder på at forbedre, men vi vil meget gerne hjælpe dig med at få løst dette nu.

Pura からの回答

2026年3月2日

Thank you for sharing your experience with us, Diana. We are truly sorry to hear that the Pura Car Pro hasn't lived up to your expectations, especially regarding the connectivity and scent intensity. We aim for our products to provide a seamless and premium experience, and it is disappointing to learn that you have had to manually connect through the app every time you enter your vehicle.

We have sent a request for your information through this platform so we can look into both the hardware connectivity and the specific fragrances you purchased. Our goal is to ensure your device is performing as intended, especially since our scents are designed to be noticeable even in smaller spaces. We would be more than happy to assist you once you respond to that request so we can find a solution and improve your experience.

Your feedback is invaluable in helping us improve, and we want to make sure we address these technical issues for you. We appreciate your patience and the honest feedback you have provided after using the device over the past two months.

Pura からの回答

2026年2月17日

Thank you for sharing such detailed feedback regarding your experience with Pura. We are incredibly sorry to hear about the delivery issues you faced with our carrier and the frustration caused by the connectivity limitations of our hardware in your home. It is clear that we fell short of providing the seamless experience we strive for, and we appreciate you highlighting these specific technical challenges with mesh networking.

We are glad to hear that Danny was able to provide transparent support and a resolution during this process. Your insights regarding band steering and hardware compatibility are invaluable to our team as we continue to evolve our products to better serve modern, high-tech households.

While we are sad to see you move on, we hope to make improvements in the future that might lead you to give Pura another try. We truly value the time you took to help us improve and wish you the very best with your home scenting setup.

Pura からの回答

2026年2月9日

I am so sorry to hear about your experience. Having been a loyal Pura subscriber for over two years, this is certainly not the level of service you should expect from us, and I sincerely apologize for the shipping delays and the lack of support you have encountered recently.

I have gone ahead and requested your information through this platform so I can look into this for you personally. Please feel free to respond with your details, and I will be more than happy to investigate your account and your missing orders to ensure we find a resolution.

We truly appreciate your long-term support and your patience while we work to make this right. We want to get your favorite scents back into your home as soon as possible.

Pura からの回答

2026年2月9日

I am so sorry to hear about your experience. This is definitely not the standard we strive for at Pura, and I can certainly understand how frustrating it is to deal with recurring shipping delays and a lack of clear resolution. We truly value your support of our products and want to make sure we get this sorted out for you as quickly as possible.

I have gone ahead and requested your details through this platform so I can investigate your account further. Please feel free to respond there with your information, and I will be more than happy to personally look up your order history to see exactly what is going on with those shipments and find a way to make this right.

Thank you for your patience while we work to resolve this. We appreciate your feedback and look forward to getting your Pura diffusers back up and running with the scents you love.

Pura からの回答

2026年2月4日

Hello LaQuisha,
Thank you for reaching out and sharing your feedback with us. We are truly sorry to hear about the negative experience you have had with your delivery and the frustration this has caused. This is certainly not the standard of service we strive to provide at Pura.

We would love the opportunity to look into this situation further and see what we can do to make things right for you. I have sent a request for more information through this platform, so please feel free to respond to that request with any additional details or the proof you mentioned.

Once we have that information, we can better assist you in resolving this. We appreciate your patience and the chance to address your concerns.

Pura からの回答

2026年2月3日

Hello Karen,
I am so sorry to hear that your diffuser has stopped working. We definitely want to make sure you are taken care of, especially since you have fragrances ready to use and we want you to be able to enjoy them.

Please know that your device is covered by a one-year warranty. We would be more than happy to walk through some troubleshooting steps with you, and if we are unable to resolve the issue, we can certainly provide a replacement for you.

I have gone ahead and requested more information regarding your specific order and situation. Please feel free to reply to that request so we can look into this further and find the best way to help. We appreciate your feedback and look forward to getting this resolved for you.

Pura からの回答

2026年2月2日

Hello Dan,
Thank you for sharing your feedback with us. We sincerely apologize for the delay in getting your fragrances to you and for the frustration this has caused. We understand how disappointing it is to wait over two weeks for an in-stock order, and we take your concerns regarding our shipping partners very seriously as we work to improve our delivery experience.

We want to make this right and ensure you are taken care of. We have sent a request for your information, and if you can please reply to that, we would be more than happy to look into your specific situation and provide a credit to your account. Our team is eager to rectify this and find a way to make things better for you.

We appreciate your patience and your honesty, as it helps us identify where we need to improve. We look forward to hearing from you so we can resolve this as quickly as possible.

Pura からの回答

2026年2月2日

Hello Kelly,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration you have faced with your subscription and for the difficulties you encountered when trying to reach our support team.

We want to make sure you are taken care of, and we certainly do not want you to be charged for a subscription that you no longer want. Our phone number is available on our Contact Us page at https://help.pura.com/en/contact-us; once there, simply click on the phone number option to view our contact details.

I have also sent a formal request for your information through this platform. Please feel free to reply to that request directly, and I will be more than happy to look into your account personally to resolve these charges and fix this for you. We appreciate your patience and the opportunity to make this right.

Pura からの回答

2026年1月20日

We are incredibly sorry to hear about your experience. It is disappointing to learn that your diffuser isn't working as expected and that you have felt unheard regarding your cancellation request. This is certainly not the standard of service or quality we aim to provide, and we want to get this resolved for you immediately.

To help us locate your account and assist you right away, please send a recent order number to this review. We will review your account history to ensure your subscription and device issues are fully addressed.