Would give 0 stars if i could. I was initially really excited to get this purifier for Christmas last year - SAVE YOUR MONEY. I regret asking my family to spend their hard earned money on this trash c... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This company is an expensive scam. I tried one of their wall diffusers on promotion, and then for health reasons found I could no longer have fragrance in my home. Trying to unsubscribe was a nightm... もっと見る
企業が回答しました
I had three puras in my house and two of them ruined my newly renovated house baseboards and they said they are not liable for it even when it was used correctly. I now have to get my painter to come... もっと見る
企業が回答しました
Pura, like so many subscriptions companies, hides things in the small print. They offer a free device but when you cancel subscription, you will pay for it unless you’ve had 12 subscriptions delivered... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
🙌 World's first smart fragrance dispenser | Automating the scents of your home with your phone | With an adjustable-color Nightlight
連絡先
W 1250 S 815, 84058, Orem, 米国
- www.trypura.com
1.3
ひどい
208件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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APPALLING how NON-EXISTENT the customer…
APPALLING how NON-EXISTENT the customer service has been from this company. An order was placed; 8 days later, NO update on tracking info: package looked lost. 14 days later: the same, and in the meantime, emails, phone calls were all attempted, with no results other than long wait times and confusion from Pura agent. BEWARE, and order elsewhere!
2025年12月13日
自発的なレビュー
Pura からの回答
Hi Leslie,
We are so sorry to hear about your experience. We definitely want to make sure that you are taken care of. I attempted to find your previous communication by searching for your name, but unfortunately, I haven't been able to locate a record of your contact under this name.
If you could please share your order number with us, we can look into this immediately and resolve the issue for you as soon as possible. We would love the chance to assist you and do whatever is needed to make this right.
Horrible and shady company with…
Horrible and shady company with multiple black hat tactics used. My wife signed up for their subscription for a free diffuser. After changing her mind and contacting them. They refused to cancel the shipment. Once it came in we immediately returned it however the subscription remained active. They then charged us th subscription and when we canceled it they charged us another $100. We have tried contacting them through their live chat - no one responded. We tried calling them - no one responded. We emailed them - no one responded. This is a scam company that should be sued in a class action
2025年12月4日
自発的なレビュー
Pura からの回答
I am truly sorry to hear about your recent experience with your order and the frustration caused by the return process. We do have very fast processing times to ensure orders ship out as quickly as possible, which unfortunately leaves a very small window for cancellations once an order is placed. Please know that I have shared your feedback with our operations team to see if we can extend that window to better accommodate changes.
I also want to apologize for the issues you have faced with the charges and the difficulty in reaching our support team. We certainly do not want to charge you for a subscription or product you do not want. If you could please provide your order number, I will personally investigate the situation to ensure your return is processed correctly and that you receive a full refund.
Shady Subscription System
Pura seriously needs to fix its subscription system. My valid credit card was removed by their system, my subscription was canceled without warning, and support basically told me “too bad, start a new one.”
This is especially shady because my subscription was tied to a free diffuser promo — and canceling it on their end now puts me at risk of being charged full price. Their response was a generic copy/paste and offered zero real solution.
After looking online, this isn’t an isolated case — a lot of customers are dealing with the same mess. Until Pura can manage subscriptions and billing without randomly deleting payment methods, I’d avoid relying on their service. Great product, terrible customer experience.
**Update December 7th
As requested I'm adding my Order PSI18582880
The device that arrived makes weird noises when pressing either button from the device itself
2025年11月28日
自発的なレビュー
Pura からの回答
Thank you for sharing this feedback. We are truly sorry to hear about the frustration caused by the subscription cancellation and the response you initially received. This definitely is not the experience we want for our customers, especially when it involves a promotion tied to your account.
We want to make sure this is resolved correctly and that you are not negatively impacted by this system error. Could you reply to this review with a recent order number? We would like to look into this further for you, investigate why the payment method was removed, and ensure your account is taken care of properly.
We appreciate your patience and the opportunity to turn this around for you.
It’s says it can cover a wide room not…
It’s says it can cover a wide room not true it only covers the entrance foyer of the house. It has been “on” for month now and started smelling burn so I open it and it was leaking glad that I found it earlier before it leak to the wires.
2025年11月22日
自発的なレビュー
Pura からの回答
Thank you for reporting your experience regarding the diffuser's performance and, critically, the issue of the burning smell and leaking. We note your feedback that the scent coverage did not meet expectations for a wide room.
We take any report of a burning smell or potential safety concern very seriously. We need to investigate this situation to determine the cause and ensure proper next steps are taken.
Please reply to this message or email us directly at support@pura.com with your email address or order number.
I signed up on the free diffuser and a…
I signed up on the free diffuser promotion and a month later I tried to cancel the subscription because it dries my daughter’s nose and the system said because I was still under the first month promotion I wasn’t able to cancel it. I tried the following month and it failed. They took money and I received a my monthly order of what I couldn’t use. I waited again and I went on to cancel the subscription, the system told me you will be charged full amount which I thought would be like the monthly they were taking and $78 was taken from my account just for cancelling subscription. Worst service ever!
2025年11月23日
自発的なレビュー
Pura からの回答
We are very sorry to hear about the serious complications you encountered while trying to cancel your subscription, especially after learning the diffuser was causing discomfort for your daughter. We understand how frustrating it is to be charged unexpectedly and receive product you cannot use.
We want to immediately look into these charges and the difficulty you faced with our cancellation process, as being charged $78 just for canceling is highly unusual and concerning.
Please reply to this message or email us directly at support@pura.com with your email address or order number so we can investigate your subscription status, clarify any fees, and work toward a resolution. We appreciate your patience and the opportunity to make this right.
Unable to cancel subscription.
Went to cancel subscription, worked through prompts, and was greeted with "We're sorry to see you go!" but the confirm button was greyed out for canceling.
Had to follow up with support twice to finally get a response and clearly they processed it on there end, during our chat, and told me "Oh, looks like you already canceled it!" When seconds before, I was looking at my account and it was still there.
Extremely shady, don't like to do business with companies that us conveniently placed "bugs" to deter cancelations.
2025年11月11日
自発的なレビュー
Pura からの回答
Thank you for letting us know about the trouble you had canceling your subscription. We apologize for the technical issue with the cancellation button, we have taken your experience to our engineering team to ensure all processes are working correctly.
We want to make sure your account status is clear. If you would like to confirm your subscription has been fully canceled, please reply here with a recent order number or contact us at support@pura.com. We're happy to verify the cancellation for you.
We appreciate this feedback as it helps us fix these technical and communication issues.
I was SO excited to try Pura
I was SO excited to try Pura. I have used B&BW wallflowers for years but was recommended this by several friends. So I gave it a shot and signed up for the free set with 12 month subscription. I specifically chose the Pura Plus after doing some research as I wanted this for my very large open living space. When I received my order confirmation, it said I had ordered the Pura 4, which I have no use for. I immediately started a chat with customer service. I waited just a minute or two for someone to come on and greet me, but then it took a full 5 minutes for her to read over my “previous interactions” which consisted of me providing my email address and saying my order was the wrong item. She then asks for my email address, again. After waiting for a very long time again, she comes back and says it is too late to make any changes although I JUST submitted the order. I will then have to submit a return after receiving it. So even though it was their system error, and I contacted them immediately, I now have to spend my time and effort taking this in for a return and wait even longer for my new correct product. No thanks, I will be cancelling the subscription and going back to bath and body works. I will also not recommend Pura to anyone in the future. Horrible customer service, not what I would expect for a company like this.
2025年11月4日
自発的なレビュー
Pura からの回答
We are so sorry to hear about your experience with your first Pura order and our customer service team. It's truly disappointing that what should have been an exciting introduction to Pura became a frustrating experience, especially after being recommended to us by friends.
We understand your frustration with receiving the incorrect Pura 4 instead of the Pura Plus you intended to order for your large living space. We know mistakes happen, and while our systems process orders quickly, resulting in a small window for changes, we absolutely want to make sure you get the right product and have a great first experience.
If you're willing to give us another chance, please reply here with your most recent order number. We would be happy to look into this immediately, correct the error, and do what we can to earn your business back.
Missing Delivery - No Customer Service
The delivery company snapped a picture of the package they were allegedly delivering and they were not at my house nor any of my neighbor's, so the package with over $100 worth of vials is MIA. Pura refuses to do anything about it because "it was a carrier error". Pura's customer service is non-existent and they are completely unhelpful. Plus, half the time my units are offline anyhow. Save your money, Pura is a waste of time and energy.
2025年10月10日
自発的なレビュー
Pura からの回答
Thank you for bringing this frustrating experience to our attention. We sincerely apologize for the missing delivery of your vials and the lack of helpful support you received from our team. That is unacceptable and not the level of service Pura strives to provide. We are happy to immediately look into this missing order and the issues with your offline units. We want to make this right by getting a replacement order sent out to you as soon as possible. Please email us directly and mention this review so we can quickly gather the necessary details to resolve both the delivery issue and the performance problems with your units. We truly appreciate your patience and look forward to helping you.
RUN FAR AWAY WHAT A SCAM
Where to begin? Began my Pura journey in August of this year. Only for the SECOND MONTH of my subscription to be met with the worst customer service ever. Every scent loses potency within 1-2 weeks even though Pura swears it's a month. There is leftover oil/scent in the vials but the app continuously lets you know that there is not a lot of fragrance and to change the vials. October 2, 2025 - I paid for my new round of fragrances. Only for the order to still be unfulfilled. One agent told me a week prior my order would ship, and today Steph (another "helpful" agent) let me know that one of the vials are out of stock and the best they can do is refund my order and wait for my next subscription (which has the same out of stock fragrances allegedly) or continue to wait. If you try to get out of the subscription they charge you for all the fragrances that you paid for even though with the prices they charge it's robbery. I wish I went anywhere else but Pura. If this isn't enough you'll never be able to post a direct review unless it's 5-Stars and raving about them on their own personal website. Do yourself a favor and use Hotel Collection, Aroma360, or Aera.
2025年10月27日
自発的なレビュー
Pura からの回答
Thank you for sharing your experience. We are truly sorry that your Pura journey has been met with such frustration, especially concerning the scent potency, unfulfilled order, and the communication from our team. We understand how disappointing this has been, and we sincerely apologize for the multiple issues you've encountered.
We want to make this right immediately. We would be happy to look up your order, explore options to swap out the out-of-stock fragrances, and create a new order for you right away. Additionally, we are looking into the feedback you provided regarding scent longevity and will share it with our product team to better understand diffusing behavior.
Please provide your most recent order number or the email address associated with your subscription. We'll look into your situation and reach out to you directly to ensure we resolve this and get you back to enjoying a great scent experience. We appreciate your patience and your honest feedback.
Disappointing Products and Poor Quality Control
I’ve had a terrible experience with Pura — both the Pura Plus and the Pura Car. The hardware is unreliable, the app is buggy, and the fragrance vials often arrive defective or inconsistent in scent quality. Between constant connection issues, random device errors, and poor customer support, the whole system has been more frustrating than it’s worth.
I really wanted to like the idea of Pura, but after multiple bad experiences, I can’t recommend it. Save your money and avoid the headaches.
2025年10月15日
自発的なレビュー
Pura からの回答
Thank you for sharing your feedback. We are truly sorry to hear you've had such a frustrating and disappointing experience with both your Pura Plus and Pura Car devices, as well as our service. This is certainly not the quality or reliability we strive for.
We would love the opportunity to look into these issues: the device errors, app bugs, and inconsistent scent quality, to see how we can make this right. Your feedback is valuable, and it helps us address areas that need immediate improvement.
If you would be willing to provide the email address associated with your account or your most recent order number, we'll have a member of our team reach out to you directly to investigate your specific situation and work towards a resolution.
Pura's Shady Practices - REFUND MY MONEY
I had a very frustrating experience with Pura. I signed up for a fragrance subscription that came with a "free" diffuser, but when I decided to cancel the subscription, I was unexpectedly charged $74.70 for the diffuser. Nowhere during the sign-up process was it clearly stated that canceling early would result in this charge. It felt misleading and like a bait-and-switch tactic. I would have never agreed to the offer had I known I’d be locked into a hidden commitment. Be cautious—this company relies on fine print to charge customers after cancellation. REFUND MY MONEY PURA - THIS IS A VERY SHADY PRACTICE!!!
2025年10月13日
自発的なレビュー
Pura からの回答
Thank you for bringing this to our attention. We apologize for the frustration you've experienced with our subscription and the charge you received. We want to be as transparent as possible with our promotional offers and subscriptions.
The terms and conditions for all promotions, including the "free" diffuser offer, are available and must be agreed to at the time of checkout. This is where the details regarding the charge for the device upon early cancellation are outlined.
We understand your frustration, and we'd be happy to look into this for you. If your cancellation was within the first 30 days of your purchase, we can offer a refund for the device upon its return. To help us find your account and assist you further, please provide the email address or order number associated with your subscription.
Es un fraude esto de pura te enganchan…
Es un fraude esto de pura te enganchan diciendo que es gratis la primera entrega y despues te empiezan a cobrar mensualmente sin tu consentimiento CUIDADO CON ESTO !! Y no hay forma de cancelar
2025年10月11日
自発的なレビュー
Pura からの回答
Es lamentable escuchar que te sientes así. Queremos asegurarte que nuestro objetivo es ser transparentes con todos nuestros clientes.
Los términos y condiciones de nuestras promociones se presentan de forma clara y accesible al momento de la compra. Entendemos que a veces pueden ser confusos, pero son necesarios para que podamos ofrecer productos de alta calidad a precios tan accesibles.
Si tuviste un problema con tu suscripción o con el cargo, por favor, danos tu número de pedido. Con gusto lo revisaremos y te ayudaremos a resolver cualquier inconveniente.
I signed up for Pura’s subscription…
I signed up for Pura’s subscription because of the ‘free diffuser’ promotion. The scents were far too strong and tacky for my taste, so I decided to cancel. What really frustrated me is that when I unsubscribed, the popup warned I’d be charged for the diffuser but didn’t show the amount. Only afterward did I learn it was $100.
The diffuser works fine, but the fragrances didn’t suit me and the subscription terms feel misleading. Customers deserve to see the exact charge upfront before canceling. Between the overpowering scents and unclear billing, this was a disappointing experience
2025年10月3日
自発的なレビュー
Pura からの回答
Thank you for bringing this to our attention. We sincerely apologize for the confusion and frustration you experienced with the subscription and cancellation process. This is definitely not the experience we want for our customers. We understand your concern about the lack of transparency regarding the cancellation fee and the scents not being to your liking.
We'd like to investigate this issue further and help find a resolution. Please provide us with the email address associated with your account so we can look into your subscription details and see what we can do to make this right.
Do not get involved with this company
Do not get involved with this company. I do NOT have a subscription and was just ordering off the website. You will never ever receive anything as promised. They use the shadiest company ever to “deliver” products. It will say delivery attempted and you can have a Ring doorbell showing it never ever was attempted. You cannot get in touch with anyone regarding it. No one at Pura and no one at the shady delivery service UniUni. It is a complete AI loop for both of them. You can reach out to Pura on social media and they will tell you to contact their customer service and not social media even though they pretend to try to help for their followers. Save yourself a lot of time and frustration and do not get Pura. They should just sell the item at retail stores bc they have no idea how to fulfill orders, scammy billing and have zero customer service.
2025年9月1日
自発的なレビュー
Pura からの回答
Thank you for bringing this to our attention. We are so sorry to hear about your frustrating experience. This is definitely not the standard we hold for ourselves, and we sincerely apologize for the issues you've faced with your delivery and customer service.
We would love to look into this for you and see how we can make this right. We also appreciate you sharing this feedback about the carrier, as we actively use this information to improve our services.
If you are comfortable, please provide your most recent order number so we can investigate the situation and work toward a solution.
Advertised Promotion Not Honored
I attempted to use a promotion that stated it was active on Google. I clicked on the "continue with promotion" and it continued to say "free diffuser" through the entire process of choosing fragrances. When I got to the check out page, it changed and was going to charge me the full price. I took screenshots of the promotion, promotion dates and time stamp of screen shots (I was well within the promotion dates). I contacted Customer Support with these, requesting they honor the promotion that is advertised. They stated that was not a current promotion and "sorry for the inconvenience" (again, I double checked multiple times with the advertised promotion dates). They would not honor it at all. This lead me down a path of more reviews and from what I have read, I dodged a bullet with that, but am still unhappy that companies use false advertising to lure in new customers.
Update: the reply from Pura to my review is odd in that I had sent several emails with pictures showing the item was still in stock, the date the promotion was advertised and the entire process of me going through it. I do not have an order number as I did not complete the purchase as they were not honoring their promotion that was advertised. I would be happy to again show them the promotion screenshots, etc. Wondering how that will be different than the several emails I exchanged with Customer Support regarding this (which didn't resolve anything).
2nd Update: How would I have an order number if I did not complete the purchase? Email exchanges took place over 9/29-9/30/25, or I can reach back out again. I believe there was 6 back and forth emails.
I understand privacy, but there are other ways to resolve a complaint. It is more than just a level of frustration when listed promotions are not honored, it is false advertisement. Let me know who to reach out to and I will again be happy to provide screenshots, etc.
2025年9月28日
自発的なレビュー
Pura からの回答
Thank you for bringing this to our attention. We sincerely apologize that this was your experience, as it's certainly not the one we want our customers to have.
We do our best to be as transparent as possible with all of our promotions, and we would love to look into this further to understand where the disconnect may have happened. Sometimes a promotional item may become unavailable if it's sold out, which can cause the promotion to not apply at checkout.
If you are willing to share your most recent order number, we would be happy to investigate the situation for you.
Update:
Thank you for providing this additional context. We understand your frustration, and we apologize for any confusion caused by our previous response.
The reason we asked for an order number was to find your prior communication with customer support. We wanted to look into the situation without asking for any personal information on this public review. We appreciate you providing more details on what you've already done to address this, and we definitely understand how frustrating it is when a promotion you see on Google doesn't apply at checkout. We're actively working to ensure our advertised promotions are always up to date.
We'd still love to look into this for you, and if you do have an order number that you are willing to share, we can look into this situation further.
2nd Update:
I was able to find the ticket and we will be in contact with you shortly.
🚨 Stay Away From Pura Home Scents
🚨 Stay Away From Pura Home Scents – Scammy Business Practices 🚨
I normally don’t write reviews, but my experience with Pura Home Scents has been beyond frustrating. This company charged me for a product that I NEVER received. On top of that, they sneakily sign you up for an automatic subscription that locks you in for a year without clear consent.
When I tried to cancel, they still continued charging my card. That’s theft, plain and simple. Customer service is useless, they either ignore complaints or act like you’re at fault. After doing some research, I realized I’m not the only one. A LOT of customers are unhappy and dealing with the same shady tactics.
This company is nothing but a money trap. They lure you in with nice advertising and then drain your bank account without delivering what you paid for. If you value your time, money, and peace of mind. Avoid Pura Home Scents at all costs.
2025年10月1日
自発的なレビュー
Pura からの回答
I am so sorry to hear about your frustrating experience. What you've described is not at all what we want for our customers, and we take your concerns about unauthorized charges and unreceived products very seriously.
We always aim to be transparent with our promotional offers and subscriptions, and the terms and conditions are provided at checkout for all customers to review before completing a purchase.
We would be happy to investigate your account to see what happened with your recent orders and any subscription. Please provide us with your most recent order number associated with your account, and we will get this sorted out for you as soon as possible.
They have a 130 review and l know they…
They have a 130 review and l know they are horrible because the product the fragrance horrible I want to send it back. I don’t even know how they took money out of my account again I wish I would’ve known they was taking money out of my account. I would’ve stopped it don’t get this no one
2025年9月25日
自発的なレビュー
Pura からの回答
Hi Sharon, thank you for sharing your feedback. We’re truly sorry to hear about your frustration with your recent experience. We’d love the opportunity to take a closer look into your account and get this resolved. Could you please provide us with your most recent order number? That will help us quickly review the charges and assist you with the return and refund process.
We want to make sure this is taken care of for you as soon as possible.
Wish I didn’t buy this system.
Well - wish I would have read these reviews before buying so many units. My initial impression was positive - so I purchased more units throughout the condo. They never really covered the place very well. Gaps in scent coverage - even with six units running. Best ones were in small spaces like bathrooms. Scent vials exhaust quickly and the prices are grossly high. Plus - no way to refill yourself. Took them all out of my house after 3 months and replaced with a whole house hvac diffuser from Aromadd - wow - much better and covers my whole place. Better investment.
2025年6月5日
自発的なレビュー
Pura からの回答
Thank you for sharing your experience with us. We’re truly sorry to hear that the system didn’t meet your expectations. We’d love the opportunity to earn back your business and provide you with a better scent experience. Please don’t hesitate to reach out to our support team, and we’ll be more than happy to explore what we can do to make things right.
This company is a scam
This company is a scam. They try to market it as a free diffuser and free fragrances and then they have you sign up for a year of subscription and then they try to charge you for the free things that they sent you. Would you pay for shipping on, so basically you don’t get anything free you just get scammed.
2025年9月17日
自発的なレビュー
Pura からの回答
Hi Timothy,
We’re sorry if there was any confusion regarding our promotion. We do our best to clearly display the terms and conditions during the checkout process so that customers understand the agreement they’re entering into. If for any reason this was unclear in your experience, we truly appreciate the feedback and will review our process to ensure it’s as transparent as possible.
Our goal is always to make sure customers feel fully informed before a promotion is finalized, and we’re happy to take a closer look at your situation directly if you’d like to provide your order details.
— Pura Customer Care
Total scam NO CANCEL ANYTIME…
Total garbage they made it out to seem like I only had to pay shipping for the “trial sale” “cancel anytime” they had. A month later they are autofilling the fragrance at $26 for 2 and said if I want to cancel I have to send back the device or be charged for it! Pura is a SCAM
2025年9月16日
自発的なレビュー
Pura からの回答
Hi Jena,
Thank you for sharing your feedback with us. We’re sorry to hear about your frustration, and we completely understand how this situation may have felt unclear or upsetting.
We do try to be as transparent as possible about the terms of our Free Device promotion, including throughout the checkout process. The promotion provides the device for free as long as the subscription is maintained for 12 months. If you choose to cancel early, you are charged for the cost of the device. Alternatively, if you prefer not to keep the device, you may return it, and we will issue a full refund.
We’d love the chance to look into your specific order and help get this resolved for you. If you could share your order number, we can review your account and see what next steps are available.
Thank you again for your feedback — it helps us improve the customer experience.
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