Turmeric and Honey レビュー 

Ordered a specific type of thiamine from here to me in Spain, months ago. Customs stopped it and wanted approx the same amount of money as the order, for them to open it / potentially destroy it or send it on to me. Or to return to sender. I opted for it to be returned so I could be refunded. All the customer service email addresses I have bounce back as if I've been blocked (?) And on Instagram since 10 Jan I've been ignored despite being told they'd look into it immediately. I'm without my thiamine and without a refund. Really disappointing.

pay atention!
Placed an order on december 2024 12th, waited nearly 3 weeks, emailed to check when the order would be arriving and had no response. I have sent messages on live chat and have not received any information yet. The phone number on their website is not working. They did refund but after a lot of insistence and messages.

They’ve still got my money and have never sent my order. They don’t reply to emails and their phone isn’t answered.
DO NOT BUY FROM THIS COMPANY.
Complete con artists. Disgraceful.

Excellent service at a great price. We order 4 lots of 5 x 1.5kg bags of six seed Wessex Mill flour, so that's 20 bags of flour!
Ordered on the 5th of December and a very well wrapped parcel just arrived on the 12th December. 7 days turnaround on a large order is excellent! Thank you.

Would give 0 stars if I could. My item has not arrived. No response to 3 emails sent or a voicemail. If the product is not sent soon I will have to pursue the money back through my bank. Absolutely appalling. Really needed this item.
Order no. TH20042

You charge my credit card on 15 Nov 2024 as website stated items in stock. Then you message to say items are in fact out of stock. I replied asking to cancel the order and refund, as I had sourced elsewhere.
Numerous emails and phone messages later and I am STILL waiting for my refund. This is appalling! Zero customer service. What on earth is going on?

Ghosted by Customer services.
I ordered some Optimal Prenatal MF supplements, but managed to order the wrong kind, so emailed Turmeric and Honey to request a refund 3 days after ordering. I got absolutely no reply from them 2 weeks on.
I have since sent several emails, and tried calling multiple times, leaving a voicemail, and have got no reply whatsoever. I don't understand what is going on, but I suspect I will receive a reply to this review with the empty promise of being contacted, but will hear nothing from them.
If you are reading this Honey and Turmeric, please contact me so that I can return the supplements and get my refund for over £100.

Terrible. Placed an order, waited nearly 3 weeks, emailed to check when the order would be arriving and had no response. Received an email from the post office saying they had an outstanding fee to be paid of £7, on delivery I found out it was the order from Turmeric & Honey that should have had free delivery as the order was over £50. Awful service and absolutely zero customer service.

ordered some supplements and they charged me for it, only for nothing to arrive. I checked my emails and they said they are out of stock but i still havent received a refund weeks later and the item still says in stock on their website. They have also not replied to my email asking for updates on the refund. Time wasters and feel like I have been scammed
Order Ref: TH18475

Edit: I have realised what this company does now after discussing the issue with them. They stall and stall and then say its been too long so its too late, even though I have been waiting on a reply for a month. So thats £55 down the drain. Whoever is reading this I would not take the risk with ordering from this company. They have shown extremely poor communication, item missing due to being sent late (in three parts) and then stolen. Its just not worth it....
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My one order came in three parts which in itself is inconvenient. The last part was delivered a long time after I ordered it - it was left in a recycling box outside my property by Royal Mail and appears to have been stolen. No response or assistance from this company about this. So £50 down the drain.. I would not be happy to use this company again at this time.

Terrible customer service. I was told that the order I placed was permanently out of stock and would not be stocked long term. I was told two weeks ago that I would get a refund. I have emailed twice now asking when my refund will be completed and have still not received a reply or my money back .

I ordered more than 2 weeks ago, only a very small part of the order came. No tracking code received for the rest of the order and the company cannot be reached (no answer to email, chat, or contact form, and cannot be called). Edited: Another part of the order that were not delivered in the first batch has arrived after about 3 weeks. But there are still some products that have not arrived until now (more than 2 months), and the company cannot be reached. AVOID THE COMPANY!

Incredibly bad customer experience with this company!
I received an order confirmation and haven't heard anything for about 1 1/2 weeks. Then I receive an email saying that the waiting time is over and I can expect my package anytime soon. There is no tracking number or company name in the email saying who is delivering the package. It's been 5 days now and I still haven't received my package .The company hasn't responded to any of my emails. So lousy!

I will give them the Benefit of the doubt as I only ordered of them Wednesday but I haven’t heard anything since I ordered and the price was over 70 Euro so I don’t here anything in the next few days I will be demanding a refund

What an absolute shambles of a shopping experience. I was looking for several items which were time sensitive, and Google served up this company. Their website indicated the items were in stock and if I ordered before mid afternoon they would be with me in good time. I made an account, added the items to my basket and then tried to pay. Every time I hit the pay now button it brought me to a ‘404 Page not found.’ I continued to try intermittently over several hours, but no luck. Then I tried calling the helpline number which is on the website, but it is out of service. Finally I used Google to track down the store in West London and called that, but it rang out, with no answer phone. Finally on trying again later on somebody finally answered and when I explained the issue with the website they said it would require a manager and someone would call me back. I asked them to make sure it was today as the items were time sensitive, which they said they would do. Needless to say it’s past 10.30 at night and I haven’t heard a peep from them. A failure on almost every front possible.

I was happy to find the products from my Australian naturopath here and have been eagerly awaiting receipt of the goods ever since. Stay away from this supplier. He doesn't reply to emails or social media, let alone send you the goods as promised and has already collected a not inconsiderable amount by credit card. I will now take legal action.

Like many others, I experienced Turmeric & Honey’s 'delayed refund' tactics—holding onto small amounts of money, hoping customers won’t bother chasing refunds. Well, no amount is too small for me!

After more than a month of emailing back and forth, and believing T&Hs empty promises, I used Chargeback under the Consumer Rights Act 2015 to get my refund. If you’re dealing with the same issue, here’s a quick guide to get your money back fast (only if your claim is legitimate):

Know Your Consumer Rights:

1. Cooling-off period:
You have 14 days to notify the merchant (in writing) if you want to return an item.

After notifying, you have another 14 days to send it back.

The merchant must refund you within 14 days of receiving the goods.

You don’t need to give a reason for the return.

2. Didn’t get the goods or agreed replacement?
You can cancel and ask for your money back if:

The item isn’t delivered within 30 days of purchase.

You didn’t receive it by an agreed date (e.g., for an event).

It wasn’t delivered after a second-chance delivery.

How to get your refund fast:
Don’t keep waiting, hoping they’ll refund you if they’ve gone past the above time limits; they won’t.

Chargeback (Consumer Rights Act 2015):
Chargeback is part of Visa, Mastercard, and Amex’s rules (not a legal right but widely supported). It works for any amount paid by debit, credit, or charge card.

You can usually file a claim through your card issuer’s app or website—just select the transaction and follow the instructions.

Most issuers allow 120 days to file a chargeback.

Important: Keep evidence of your refund request (emails, letters, etc.) and proof of return if applicable.

Section 75 of the Consumer Credit Act:
This applies to purchases over £100 and up to £30,000, but it’s generally for more complex cases.

Don’t let small amounts slip through the cracks—take action!

Placed a high value order, didn't receive a shipping confirmation or any replies from customer service when I followed up for a status. Finally the order was delivered via Evri, who left the parcel in the road outside my house in the rain, contents ruined. Wouldn't bother again!

On 4th of October I ordered two health supplements which arrived very quickly.
On opening Pure Encapsulation’s D3 drops, which would take at least three months to consume, I noticed that the expiry date was November 2024!
I contacted Turmeric & Honey expressing my disappointment but no comment was forthcoming.
However on Saturday 12th October I received a second bottle with a 2026 expiry date.

A five star review and I didn't even receive the product that I bought!!
The parcel was delivered to the wrong address, through no fault of Tumeric and Honey (Royal Post.. Are you listening?)
But the manner in which they dealt with the problem, found out what went wrong and then refunded my money, showed to me that this is a company that takes everything they do seriously. I will be ordering from them again in the future.