It is a scam. They send incomplete order. Typically the most expensive item is missing and then do not respond to e-mail and phone calls. If you take a look there is no customer Service and that is... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My orders have been well packed and delivered in the time frame . The staff, pharmacist and Nina have all been very pleasant on the phone . The pharmacist was very knowledgeable and helpful. Nina th... もっと見る
Ordered online from abroad, all goods arrived in excellent condition and in good time. Very pleased with quality of service.
I was happy to find the products from my Australian naturopath here and have been eagerly awaiting receipt of the goods ever since. Stay away from this supplier. He doesn't reply to emails or social m... もっと見る
企業が回答しました
企業情報
当該企業による記述
The team at Turmeric and Honey are your local, national and international health experts offering a comprehensive range of natural, complementary and homeopathic products. We’re committed to providing first class service and friendly knowledgeable advice in order to bring you natural health and happiness. We offer phone and email consultations for our customers to and we’re always happy to answer any questions they may have. We pride ourselves on stocking only the very best quality and hard to find products. We hope you enjoy shopping with us!
連絡先
Doughty Street 1, WC1N 2PH, London, 英国
- 08009506002
- shop@turmericandhoney.com
- www.turmericandhoney.co.uk
3.2
まあまあ
264件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Happy to find all the best supplements…
Happy to find all the best supplements recommended by overseas doctors on this website. A life saver.
2024年8月29日
自発的なレビュー
Turmeric and Honey からの回答
Hello Josephine! Thank you so much for your positive review! We're thrilled to hear that our website has been helpful in connecting you with top-notch supplements recommended by experts. If you have any more questions or need further assistance, feel free to reach out. We're here to help you on your health journey!
Good products that other companies don’t have
I have been ordering histamine supplements from this company for a while and they are very good and always deliver on time. They sell things other companies will take ages to deliver. Plus one day I needed a specific product but didn’t have time to order on line so I drove to their shop in west london. It took me an hour to get there. They didn’t have what I needed in the shop but the owner said he had some in his warehouse and would personally deliver it to me in north London that same evening before my flight the next day, and he did and I was very grateful what a lovely gesture! Thank you very much! I would give them a five star but they didn’t answer the shop phone when I called to check if they had the product in their shop.
2024年7月31日
自発的なレビュー
Turmeric and Honey からの回答
Hello Ana ! Thank you so much for your detailed review and for your continued support! We're thrilled to hear that our products and timely deliveries have been meeting your expectations, and we're glad we could go the extra mile with the warehouse delivery to North London before your flight. It's feedback like yours that motivates us to keep improving. We're sorry you weren't able to reach us by phone at the shop that day—this is definitely something we will work on. We truly appreciate your honesty and the five-star consideration. Thank you again!
Turmeric and Honey からの回答
Thank you for your feedback.
They cannot deliver what I ordered and…
They cannot deliver what I ordered and keep promising a refund which never arrives. I would recommend people stay away from this vendor. I will now start legal action to recover the payment I made
2024年8月5日
自発的なレビュー
Turmeric and Honey からの回答
Hello Salvatore, we can confirm that the refund was processed on 15/08/24. If you haven’t seen it reflected in your account yet, it may be due to your bank's processing time.
Poor communication and packaging
Ordered two items. One came, with no note to say the other was coming separately. I emailed asking about this and received no reply until 6 days later, after receiving the second item, which just said 'it appears to have been delivered now'. No acknowledgement of the confusing way this had been handled, or the long wait for a response.
Also disappointed that one of the items did not have a cool pack with it - the probiotics die in the heat and the item was in transit during a heatwave. Every other supplier I've ordered that product from has packaged it with a cool pack because of this. I mentioned this in my email asking about the missing item. That part of my message was ignored.
A shame as the prices are quite affordable compared with others, but since my probiotics may well be dead from the heat, and since I've received such poor customer service, I won't be using them again.
2024年7月30日
自発的なレビュー
Turmeric and Honey からの回答
Hello miss Maia,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with both the communication and the packaging of your order. We understand how frustrating it must have been to receive delayed responses, and we regret that the handling of your delivery was not communicated more clearly. Regarding the packaging of the probiotics, we appreciate your input. Your concerns about the cool pack during the heatwave are valid, and we will certainly review our packaging processes to ensure the quality of temperature-sensitive items moving forward. We truly value your business and regret that this experience did not meet your expectations. Should you give us another opportunity, we are committed to improving and providing the level of service you deserve. Thank you again for bringing this to our attention.
I have been a loyal costumer of…
I have been a loyal costumer of Turmeric and Honey for 2 years now, and I can say that they are one of the most realizable and honest shop I have ever come across. The quality of their products and their costumer service are exceptional. I feel valued and well taken care of whenever I shop with them. I highly recommend Turmeric and Honey to anyone looking for a trustworthy shopping experience. 5 stars all the way!
2024年5月18日
自発的なレビュー
Turmeric and Honey からの回答
Hello Valeria! Thank you so much for your incredibly kind words and for being a loyal customer of Turmeric and Honey for the past two years! We're truly honored to hear that you find us reliable and honest, and we're thrilled that you've had exceptional experiences with both our products and customer service. Your recommendation means the world to us, and we're grateful for your trust and support. If there's anything we can do to enhance your shopping experience further, please don't hesitate to let us know. We look forward to serving you again soon!
Great customer service
I've been ordering supplements from Turmeric and Honey for a year now and it's one of the few places I can get the quality supplements I need. I also recently had an issue with EVRI where they did not deliver the product and the team at T&H shipped a replacement the same day so I was very pleased with that, thank you.
2024年5月9日
自発的なレビュー
Turmeric and Honey からの回答
Hello Alexandra! Thank you for your wonderful review and for being a loyal customer of Turmeric and Honey! We're thrilled to hear that you appreciate the quality of our supplements and that our team could swiftly resolve the delivery issue with EVRI. Your satisfaction is our top priority, and we’re always here to help. Thank you for your continued trust and support. If you ever need anything else, please don't hesitate to reach out.
So helpful when parcel when astray
I ordered a couple of fairly expensive items from the website and they were promptly dispatched. However, Evri chose to put the parcel in the outside bin without leaving a slip through the door. I was unexpectedly away when the parcel arrived due to a family emergency and my neighbour rolled the bin out for collection- so I was absolutely gutted that I had lost my parcel! The customer service team couldn’t have been more helpful and kindly resent the parcel free of charge and said they’d deal with evri. New parcel was safely received (although put in the bin again by evri!) but the customer service team emailed me to ensure I had safely received it.
2024年4月23日
自発的なレビュー
Turmeric and Honey からの回答
Hello Lois, thank you so much for your 5-star review! We're delighted to hear that you were pleased with our customer service despite the challenges with the delivery. We sincerely apologize for the inconvenience caused by Evri's handling of your parcel. Thank you for your understanding and for choosing to shop with us. If you need anything else, please don't hesitate to reach out.
Refund issues
Order never received, they said it went back to their company's premises. After a month and various emails to remind them to refund my undelivered order I'm still waiting to get my money back. So many similar reviews... a problem shared is a problem halved.
2024年4月10日
自発的なレビュー
Turmeric and Honey からの回答
Dear Cettina,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced regarding order and the delay in processing your refund.
Ensuring the satisfaction of our customers is paramount to us, and we deeply regret any frustration this situation has caused. Please be assured that we are actively investigating this issue to prevent it from occurring in the future.
Your patience and understanding during this process are greatly appreciated. Rest assured, we are committed to resolving this matter promptly and ensuring that you receive the refund you are entitled too. We have initiated a request through Trustpilot to gather additional information regarding your order. This will enable us to better assist you in a more expedited manner.
If there is anything further we can assist you with, please do not hesitate to reach out to our customer service team.
Turmeric and Honey からの回答
Thank you so much for your kind words! It's been a pleasure assisting you, we are delighted to hear that you found our communication helpful. If you ever need anything else, don't hesitate to reach out. We're always here to help!
Very happy with the purchase and your…
Very happy with the purchase and your fast shipping.
2024年3月26日
Turmeric and Honey からの回答
Hello Teodora! We're absolutely delighted to hear that! Thank you for choosing us and for your kind words about our fast shipping. We hope you enjoy your purchase to the fullest! If you need anything else, just let us know! :)
Fast and efficient
2024年3月13日
Turmeric and Honey からの回答
Thanks for the feedback! We're glad you found us fast and efficient. Let us know if there's anything else we can do for you!
The speed and efficiency of the order…
The speed and efficiency of the order coming.
Thank you!
2024年3月12日
Turmeric and Honey からの回答
Hello Sheelagh! Thank you so much for your feedback! We're thrilled to hear that you were pleased with the speed and efficiency of your order. Providing fast and efficient service is always our goal and we're glad we could meet your expectations. If you ever need anything in the future, don't hesitate to reach out!
Address the root cause.
Nina provides the tools to address the root cause of the problem. With the right tools the body can then heal itself. Day by day I am making progress. Thank you Nina. Mike Briody.
2024年3月7日
自発的なレビュー
Turmeric and Honey からの回答
Hello Michael! Thank you for your thoughtful and encouraging review! We're delighted to hear that Nina has been instrumental in providing you with the tools necessary to address the root cause of your concerns. It's truly heartening to know that you're experiencing progress day by day.
Should you have any further questions or if there's anything specific you'd like to share about your experience, please feel free to reach out. We look forward to continuing to support you on your path to wellness.
Excellent
I had an issue with the website so called customer service who took my order on the phone. My order arrived the next day. Excellent customer service and delivery.
2024年2月21日
自発的なレビュー
Turmeric and Honey からの回答
Hi Julia! We wanted to express our gratitude for taking the time to review our services. Your feedback means a lot to us, and we're absolutely delighted to know you had a positive experience. Thanks again! Please don't hesitate to contact us for any nutrition advice, we wish you a lovely day!
Customer service is really helpful
Customer service is really helpful and despatched quickly on request.
2024年2月20日
自発的なレビュー
Turmeric and Honey からの回答
Hello Tony! We appreciate you taking the time to review our services! It brings us great joy to learn that you are satisfied with our offerings. We look forward to assisting you again in the future! Thank you for your valuable feedback. Please don't hesitate to contact us for any nutrition advice, we wish you a lovely day!
This is a great place!
The soup I had this morning was amazing, very delicate with well balanced herbs, and the cheese and leak sourdough bagel was also delicious! Coffee is always good…
I love the staff, everyone is helpful and friendly, and the shop is always well stocked with healthy options and eco friendly alternatives.
This is a great place to come to!
2024年1月26日
自発的なレビュー
Turmeric and Honey からの回答
Hello Amye, thank you so much for taking the time to review us! It was very pleasant to read your review. Please don't hesitate to contact us for any nutrition advice, we wish you a lovely day!
Received my order the very next day
Received my order the very next day! I’d already run out so this was great service and I’ll be back!
2024年1月12日
自発的なレビュー
Turmeric and Honey からの回答
Hello J. Leon, thank you so much for taking the time to review us! We're thrilled to hear that you received your order promptly and that our service met your expectations. We appreciate your business and look forward to serving you again in the future!
Product not sent and chasing refund…
Edited to say:
Refund received within 24 hours of leaving this negative review. Shame it took that really. I wouldn’t use this company again personally
Product not sent and chasing refund weeks later!
I wish I had checked these reviews before ordering from this company.
I ordered omega 3 and super b12 on the 30th of December 2023. I was notified on the 3rd of Jan that the super b12 was not in stock (it didn’t say this on the website and they are still advertising the product on Google shop) I was asked if I would like to be sent it when it came in. I asked when it was expected and they said the 8th of Feb. I declined and asked for a refund so I can buy elsewhere.
It is now the 14th of January. I have chased them 4 times. I received a reply the first time saying it would be done within a few days.
Bad communication. They still have my money. I would not recommend. I will be reporting this to my credit card provider to get a refund from them.
2023年12月30日
自発的なレビュー
Turmeric and Honey からの回答
Hello Am, thank you for taking the time to review us! We sincerely apologize for the inconvenience you've experienced with your recent order. We understand the frustration caused by the delay in processing your refund and the lack of clear communication on our part. We will request information via Trustpilot so our team can investigate the delay in the refund process and speed up the process.
14/2/2024 Update: Upon reviewing the information provided through Trustpilot, we discovered that the refund was processed on January 15, 2024.
Company does not respond on any of it's contact channels.
Unable to contact company regarding my order. Phone calls go straight to answer phone and are not returned within stated 24 hours. The web chat option results in it being disconnected on send of first message. Currently awaiting a response to their order confirmation email. Note that payment was immediately taken when order placed.
2023年12月7日
自発的なレビュー
Turmeric and Honey からの回答
Hello Richard, thank you for taking the time to review us! We sincerely apologize for the difficulties you've encountered in reaching our customer support team, and we understand the frustration this has caused. Your feedback is valuable, and we are actively working to address the issues you've highlighted.
First and foremost, we want to assure you that we take your concerns seriously. We are investigating the communication breakdown and technical issues with our phone and web chat systems to ensure a smoother experience for our customers in the future.
In the meantime, we understand that your order confirmation email requires attention, we will request information via Trustpilot to confirm your email and order information so we can assist you as soon as possible.
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