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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Replied below but still no direct reply or refund : Shocking service like other reviews. No response to any emails and number doesn’t work on site .paid £15 for delivery on Saturday within deadline on... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

The model itself - the sailboat - looks great completed. Unfortunately, many pieces weren’t cut to fit well at all and had to be greatly modified, extending the time spent, with many pieces snapping a... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I've just completed locomotive 460 & tender. Design and manufacture is superb. Everything fits and works as it should. The finished article is a tribute to the ingenuity of UGears. The model was a... もっず芋る

5぀星のうち1の評䟡

After all my emails were ignored I called again only to be told that someone would call me back. Two days later I called again, only to be offered an apology and the promise that someone would call me... もっず芋る

䌁業が回答したした

䌁業情報

  1. おもちゃ屋

圓該䌁業による蚘述

Mechanical model kits for adults and kids! "Our mission is to give an unforgettable time of working together on things that are popular for all ages. We want to connect the hearts of fathers and kids. And as a result - to get a revived mechanical marvel."


連絡先

2.3

期埅以䞋

TrustScore 5段階評䟡の2.5

1240件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

Shocking service like other reviews

Replied below but still no direct reply or refund : Shocking service like other reviews. No response to any emails and number doesn’t work on site .paid £15 for delivery on Saturday within deadline on Thursday and it arrived Tuesday. Even if it was parcelforces fault I’d expect them to care enough to respond. And if they “don’t recognise buyer “ I 100%orderd off this company .

2025幎2月11日
自発的なレビュヌ
Mechanical Models UK ロゎ

Mechanical Models UK からの回答

Hi, Sue, really sorry for the delay with the delivery. Just to confirm we posted your order on 7th February (Friday) 3pm by Parcelforce Saturday delivery. I can see it is clearly the Parcelforce fail. Please email us so we can refund you the difference in postage. Thanks Dmitriy

5぀星のうち1の評䟡

After all my emails were ignored I


After all my emails were ignored I called again only to be told that someone would call me back. Two days later I called again, only to be offered an apology and the promise that someone would call me back. What a surprise I have still received absolutely no contact from this company at all.

2025幎1月20日
自発的なレビュヌ
Mechanical Models UK ロゎ

Mechanical Models UK からの回答

we do not recognise the buyer, hence we nether provided any services to them

5぀星のうち1の評䟡

Habe einen Body bestellt

Habe einen Body bestellt, der dann auch "relativ" zeitnah ankam. Leider passte dieser nicht. (Viel zu lang am Oberkörper)
Habe mich mit der Kundenbetreuung in Verbindung gesetzt.....sie zahlen mir eine EntschÀdigung von 4 € und dann sind die durch damit.
Das Teil passt dann aber auch nicht.
NIE WIEDER, schade um das Geld

2024幎7月15日
自発的なレビュヌ
Mechanical Models UK ロゎ

Mechanical Models UK からの回答

this is about the different business: as we do not sell any clouths

5぀星のうち1の評䟡

schlechte QualitÀt.

Seher, aber sehr schlechte QualitÀt.... das war nur fÌr den MÌll. NIE WIEDER.

2024幎4月3日
自発的なレビュヌ
Mechanical Models UK ロゎ

Mechanical Models UK からの回答

we do not recognise the buyer, hence we nether provided any services to them

5぀星のうち1の評䟡

Absoutely awful customer service.

Extra info added on 12/9/22 in response to your reply.
No I won’t delete this.
Your Company info on here is the company I purchased from.
Your company details are the exact same. Your email is the same.
Even the name of the person who replied to me Dmitrity. You’ve wrote your name “Dmitrity “ on other replies to posts on here.

info added on 11/9/22 :

This company is trying to say I’ve reviewed the wrong company. This is the correct company. Absolutely shocking that are trying to do this. Seems they’ve also tried to say this to other complaints below. I’ve all the evidence /order email /emails as proof.
Their email address on here/their website matches the email address I’ve been emailing and received the order confirmation from. Trying to say I’ve the wrong company. This is beyond a joke.

When they finally replied ,they (Dmitrity) blamed a glitch their end. Then when they replied to a second email ( no correspondence since) , Dmitiry said they would speak to warehouse and said a refund would be processed if item wasn’t sent that day. No item was sent and no refund. All comms ignored.

Absoutely awful customer service.
Paid for an item. Nothings been received. No tracking. No update. No nothing.

Emailed 11 ( yes 11 times) and also on Facebook.
Tried the telephone number on their website, doesn’t work.

No item. No refund. 2 emails finally got replied too, but still absolutely no idea what’s happening.
Extremely bad communication.
Will be escalating this further.

2022幎9月10日
Mechanical Models UK ロゎ

Mechanical Models UK からの回答

Please remove this feedback as we only responsible for items bought from www.ugears.online

5぀星のうち5の評䟡

spell-binding

Bought trailer for my other half , Absolute pleasure building and displaying . Had a minor problem with the print missing off one of the doors , Amazed at the speed of service , U-Gears sent new doors by return post , in various colour plywood to match my model . Very Very pleased with this gift , and would recommend U-Gears to everyone . Many thanks for a few hours peace lol .

2022幎6月14日
自発的なレビュヌ
5぀星のうち1の評䟡

Revised Ugears review

Unfortunately I can't display screen shots on Trust Pilot, as far as I am aware, but I have two screen shots showing the live chat that Ugears say they don't have.

2022幎2月3日
自発的なレビュヌ
Mechanical Models UK ロゎ

Mechanical Models UK からの回答

Hi Trustpilot, please remove the comment from Brian Jones
as it was not about our company. We don't have any "live chat" functionality on our web. We only cover items sold via www.mechanicalmodels.co.uk.

5぀星のうち1の評䟡

Hugely disappointed with Ugears

Hugely disappointed with Ugears. I have bought models of theirs before and built them successfully but recently bought a Locomotive train set which is frankly dreadful. The parts don't fit together properly and as soon as you try and fit two sections together one or both of them fall apart. Despite applying candle grease the gears just don't work and there is also an over reliance on what are merely easily broken cocktail sticks. For £62! Really? I filled in an online form through their website expressing my concerns. Got no reply. Filled it in again a week later. Got no reply. Managed to get an email address for customer services through their Facebook page and sent an email. Got not reply. Sent a second email and yes, you've guessed it. Got no reply. Hugely disappointed in their product and equally unhappy with their 'customer service'.

2022幎2月3日
自発的なレビュヌ
Mechanical Models UK ロゎ

Mechanical Models UK からの回答

Hi Trustpilot, please remove the feedback from Mike Gibb as it is not about our company. We only cover items sold via www.mechanicalmodels.co.uk. Mike, please feel free to return your order to the shop you bought it from. Kind regards

5぀星のうち5の評䟡

These products were new for me

These products were new for me. But after the kids got a bit older, had tried almost every Lego set, we ran into these products.
A bit difficult compared to Lego but that is also the cool part. It is made of wood which I find so cool in these days where we have to much plastic in the world. I really donÂŽt understand how they can make it so precise:-)
Bottom line. Challenging and fun to assemble together with the kids. I would recommend it from the age 8-9 together with a parent.

2021幎3月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Locomotive/tender model, excellent from start to finish

I've just completed locomotive 460 & tender. Design and manufacture is superb. Everything fits and works as it should. The finished article is a tribute to the ingenuity of UGears. The model was a delight to build.

A couple of constructive observations...Firstly, some joints are very snug and a little candle wax eases fitting (in places where it wasn't specifed).

Secondly, the single cocktail stick 'elastic band retainer' (p24, step 5) broke on 1st test! To give enough strength, a thicker diameter retainer rod is needed. I used a piece of model rail which is fine.

2021幎1月17日
自発的なレビュヌ

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