UGEARS レビュー 129

Een onderdeel gebroken, toen een nieuwe besteld en binnen 3 dagen geleverd
GEWELDIG

What I have bought, were fun and great!
What I'd more is choice of models of buildings, funny and historical. Not so militant :)

The wandclock and celesta were my kind of stuff...

This is my second order with UGEARS and I am happy with both purchases and shipping is always fast!

Sehr schnelle Lieferung. Die Modelle sind sehr schön und exakt gearbeitet und machen viel Freude.
Haben schon 4 davon

Quick delivery nicely packed and free delivery. Great service for great models.

The gentleman that I bought for is quite pleased with your products.

The buying experience was great, but the replacement parts experience was below average. I ordered the parts as I was told and weeks later, I never received an acknowledgment.

Bonjour
Commande 2 pièces pour le Millennium, reçu impeccable , rien à dire sur leurs sav, a part la douane Français qui ma demande une fois 9 euro , pour un envoie gratuit . pièce très petites.

Very good product and perfect after sale service.

Quality and consistency of parts is excellent. Challenge in construction is in understanding and implementing construction. Each kit is fun and the resulting products are beautiful

Einfache Bestellung - schnelle Lieferung! Super.

The website said I would receive my package 2 days after ordering it. I still haven't received it after almost 2 weeks. I check the fedex app almost everyday, it states I will receive my package on that specific day, and yet it's delayed everytime, it's been 7 times in total, 5 times back to back this week. Can't even call fedex because i only have the right to talk to an useless AI which won't redirect me to a human being. The best I could get from what looked like a human being was an email confirming that I would finally receive the package today, yet it's been delayed to monday. I can't be available everyday so if one day I get the chance to get my package delivered I might not be here and it will be delayed for I don't know how long. I've been waiting for too long and I'm not ready to wait for another week of fedex bullshit before getting refunded. You should find a company that actually cares about their delivery deadlines and customer service

The opportunity to get spare part freely is great

Great company, customer service, and products!

Refund requested via PayPal!

I bought the new millenium falcon model and it's been a disaster from the start! Broken parts (and no - im not stopping for 2 weeks until a part is delivered).
Springs not working the gears. Parts not in alignment.
Its not the working item I bought for over £160!
Please don't fob me off with an automated response here!
I've waxed what needed waxing and rebuilt it 3 times in the hope of getting the moving parts to do what I expected them to.
Im now cancelling the last 2 pay in 3 payments and have requested a refund for the first £58. Why? Because it's not what I paid for.

Gears sent me, from the Ukrain, replacement parts for a model Clock. They sent them completely free of charge, I didn't even have to pay for delivery. What a fantastic Company. And the models are superb too.

Købte en aero clock. En fornøjelse at samle. Det krævede lidt tilpasninger at få uret til at gå ordentligt. Men der er nok en årsag til at de fleste ure ikke er lavet af træ ;-). Har været en fornøjelse at lege med.

My package came broken, but they are sending another 1 after I leave this review, the pistol and m416 are great puzzles

If I could rate this company zero stars I would!! My husband has recently found a love for building these and we have purchased a few from a hobby store close to us. So I ordered a few from the website during their black Friday sale. My purchase was completed on 11/21/2025 with a conformation email shortly to follow. I checked the tracking periodically excited for them to arrive as his christmas gift. On December 3rd I see they are in the United States but are waiting for customs clearance which is understandable. I get an email from FedEx on December 9th requesting additional information for my package to be released. I provided all information. December 16th the package is still sitting at FedEx, call them again and I am then informed that UGears has not responded to them with the requested information. December 23rd I email UGears inquiring about my package and get a response that they have contacted FedEx and I should wait 48 hours for the release of my package. At this point it is not arriving in time for a christmas gift. I wait the 48 hours and nothing has changed. Package is still sitting...... I email UGears and request a refund......silence!!! No response!!! I email again a few days later......NO RESPONSE!!! I call FedEx AGAIN they still have not heard from UGears regarding my package! I again provided the address for Ugears that they requested for the package to be released. As of today 1-9-2026 I have reached out to FedEx 6 times and emailed UGears 4 times and I still do not have my package (still sitting in customs) and no refund or response from UGears! HORRIBLE CUSTOMER SERVICE!!!!! I WILL NEVER PURCHASE YOUR PRODUCTS AGAIN!!! Reference order #6396