UI8 レビュー 

UI8 からの回答

2023年5月24日

We're truly sorry to hear about your recent experience and the resulting misunderstandings. However, several inaccuracies in your review need to be addressed to ensure a correct understanding of UI8's operations.

First, we never block customers from our platform mid-subscription without a legitimate reason. There could be instances of technical issues or policy violations that may lead to account disruptions. But rest assured, we always work diligently to resolve these situations promptly and efficiently.

We regret if you felt our support was unresponsive. According to our records, we haven't received any communications from you regarding this issue via chatbot, direct email, or LinkedIn. Our support team works tirelessly to assist our customers, and we are currently investigating why you might have experienced this lapse in communication. This is not in line with our usual practices, and we assure you we will rectify it.

As for the accusations of "stealing assets," it's essential to clarify that this statement is entirely false and misleading. All assets on our platform are provided by professional designers who willingly contribute to our platform, and they are duly compensated for their contributions. We have stringent measures in place to ensure all assets on UI8 are compliant with legal and intellectual property rights.

Some of our assets might also be available in Creative Commons sections elsewhere; this is because the creators have opted to distribute their work in multiple places. This is entirely within their rights and doesn't undermine the legality or quality of the resources on our platform.

The pricing of our subscription is established, taking into account the need to provide quality assets while also fairly compensating our contributing designers. We believe in balancing affordability with quality and designer compensation.

Lastly, we must stress that false and defamatory statements can potentially lead to legal consequences. We're here to address concerns, clarify misconceptions, and improve our platform based on constructive feedback. We're not interested in justifying wrongful accusations but correcting them.

We apologize if our service did not meet your expectations and caused you frustration. We encourage you to get in touch directly with our support team (info@ui8.net) to help resolve your account issue and improve your UI8 experience.

Thank you for bringing these concerns to our attention. We appreciate your understanding as we work towards providing the best service possible.

UI8 からの回答

2023年5月24日

Thanks for sharing your experience with us. We're sorry to hear that things didn't quite go as expected, and we're here to clarify a few things.

The auto-renewal feature is standard for many subscription services and is clearly communicated at the time of purchase. However, we understand how this might come off as a surprise if you didn't notice it initially. You can turn off auto-renewal at any time, giving you full control over your subscription.

As for not being able to download after your subscription ends, the nature of our service, like many digital resource platforms, is access-based. This means that active subscriptions enable you to browse, select, and download the resources you need. Once the subscription ends, it's fair and industry-standard that downloading new resources isn't possible.

Regarding the issues you've encountered with file format and content, we're sorry for any inconvenience caused. We work closely with our contributing designers to ensure that the files they provide are accurate and in the most useful formats. However, occasional mistakes can happen. In such cases, we encourage you to contact our support team right away, and we'll do everything we can to rectify the situation quickly.

We are continuously working to improve our platform, and your feedback helps us make the necessary adjustments to serve you better. Rest assured, we're committed to maintaining the highest standards of integrity and user experience.

We value your support and hope that we'll have the opportunity to provide you with a more positive experience in the future. Please reach out to our support team if you need any further assistance or clarification.

UI8 からの回答

2023年5月24日

Thanks so much for sharing your thoughts. We're sorry to hear about the difficulties you faced while trying to cancel your subscription, and we appreciate your feedback.

The cancellation process is designed to be user-friendly and accessible. However, we understand from your comments that we may need to review this to make it clearer and more intuitive. As a UI design company, we completely agree that user interface and experience are crucial. Your suggestion to place the cancel button on the plans page is excellent, and we'll definitely consider it for our future updates.

As for the auto-renewal and no-refund policy, we strive to communicate these terms clearly at the point of purchase. But we're sorry if this wasn't as clear as it should have been. We'll take your feedback onboard and make sure these terms are presented more prominently.

We're glad to hear our customer service rep was able to assist you in a timely manner. We believe in providing quick and helpful support to all our customers.

Your experience and feedback are truly valuable in helping us improve our platform and services. We hope that despite these issues, you've found some value in our design resources, and we'd be delighted to have another chance to serve you better in the future.

UI8 からの回答

2023年5月24日

Thank you so much for your kind words and support over the years! We're thrilled to hear that you've been finding great value in our resources.

UI8 からの回答

2023年4月23日

Arnaud,

Thank you for taking the time to share your feedback with us. We're sorry to hear that you had a negative experience with our subscription process, and we'd like to address your concerns to make sure there's no confusion.

At UI8, we value transparency and clear communication with our customers. We certainly don't practice dark UX or intentionally deceive our users. We want to clarify that our subscription terms, including the auto-renewal and non-refundable policy, are explicitly outlined on our website and during the checkout process.

Here are a few points to help you understand how we ensure our subscription process is transparent and fair:

1. Cancellation Policy: Our cancellation process is designed to be user-friendly, and customers can cancel their subscriptions at any time. We also send a reminder email before the auto-renewal date, providing ample opportunity for customers to cancel their subscriptions if they no longer need our services.

2. Customer Support: Our support team is always available to help customers with any issues or concerns they may have. If you had reached out to us, we would have been more than happy to guide you through the cancellation process or discuss alternative solutions based on your needs.

We apologize if you feel misled by our subscription process, and we assure you that your experience is not reflective of our intentions or business practices. As a company in the digital design industry, we take pride in providing high-quality resources and maintaining a positive relationship with our customers.

If you'd like to discuss your situation further, please don't hesitate to reach out to our customer support team (support@ui8.net). We're here to help and make sure you feel comfortable using our platform.

Thank you again for your feedback, and we hope this clears up any misconceptions about our subscription process.

UI8 からの回答

2023年4月18日

Thank you for taking the time to write a review and share your thoughts. However, I believe there may have been some miscommunication or misunderstandings, as the experiences you've described do not accurately reflect the core values and operational practices of UI8. Allow me to address your concerns point by point.

For buyers:

UI8 takes its curatorship and quality assurance process very seriously. Each asset undergoes a thorough review by our team of design experts before it is made available on the platform. We believe in providing high-quality, accurate product descriptions to ensure that our customers receive what they expect. If you have encountered any discrepancies, we urge you to contact our support team, and we will gladly investigate and resolve the issue.

Our support team is dedicated to providing professional and courteous assistance. We apologize if you've had an unpleasant experience with our chat support. We are constantly working to improve our customer service, and we encourage you to share any specific instances or issues you encountered to help us make the necessary improvements.

Our "limited offers" are periodically introduced to provide added value to our customers. We stand by the legitimacy of these offers and ensure that they are clearly communicated. If you have any concerns about the terms and conditions of these offers, please reach out to our support team, and we will be happy to clarify.

For potential authors:

UI8 values the hard work and creativity of our authors. We employ various security measures to minimize the unauthorized distribution of assets. While piracy is an unfortunate reality on the internet, we continuously strive to protect the rights of our authors and maintain the value of their work.

We are committed to maintaining transparent relationships with our authors. If an author chooses to have their work exclusively hosted on UI8, we honor that agreement and do not terminate it without reason. Any actions taken are in line with our terms and conditions and are based on a fair assessment of the situation.

In conclusion, we understand that individual experiences may vary, but we strive to uphold the highest standards of quality and professionalism at UI8. We encourage anyone with concerns or questions to contact our support team. We are always here to help and are committed to ensuring a positive experience for both our buyers and authors.

UI8 からの回答

2023年4月18日

We apologize for any confusion or frustration you've experienced with our customer service. At UI8, we strive to provide transparent and effective support to all our customers.

Regarding auto-renewals, our system is designed to send notifications before they take place, as we understand the importance of keeping our customers informed. If you did not receive a notification, we sincerely apologize for any oversight, and we will investigate to ensure that our notification process is functioning correctly.

As for refunds, our policy, which is clearly stated on our website, indicates that we do not offer refunds on any purchases, including subscriptions. This policy is in place due to the nature of the digital assets and services we provide. We understand that this might not align with every customer's expectations, but it is essential for maintaining the integrity of our platform and ensuring fairness to our authors.

If you have any further concerns or questions about our policies or your specific situation, please feel free to reach out to us again. We're always here to help and provide clarification where needed. We appreciate your understanding and value your feedback as we continue to improve our services at UI8.