I applied to UKAbroad for renewal of UK passport in Thailand. I submitted the application and paid the GBP 275 fee. I was then told, almost by return, that online renewal was not possible and the fe... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My consultant Robyn was simply amazing. My application was not the easiest due to my name changes but Robyn was sympathetic, caring, professional, so much so that I truly felt I had made a friend who... もっと見る
I was so dreading this process which in the past had been dealing directly with the British embassy in Canberra- this was an absolute dream in comparison! Natasha was my contact person the whole wa... もっと見る
The company got in contact swiftly and professionally, with email, whose content was clear and easy to understand about what steps and other things you would have to do. There was an agent assigned t... もっと見る
企業情報
当該企業による記述
Trusted worldwide, U.K.ABROAD is the leading provider of UK passport renewal, replacement, and first-time applications for citizens abroad.
連絡先
Sunny Isles Beach, 33160, Florida, 米国
- +1 754 247 0813
- info@ukabroad.net
- www.ukabroad.net
4.4
優良
569件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Unsatisfactory
I applied to UKAbroad for renewal of UK passport in Thailand. I submitted the application and paid the GBP 275 fee. I was then told, almost by return, that online renewal was not possible and the fee would be refunded with a 3pct service fee deducted.
I was only refunded gbp 246 which means they took far more than 3pct service fee. Most importantly, they must surely have known that on line renewal was not allowed before accepting my application.
2026年7月10日
自発的なレビュー
U.K.ABROAD からの回答
Hi Christopher
Normally, when a refund is processed, a 3% fee is applied to cover non-refundable bank and payment processing charges, as well as the administrative work involved in reversing the transaction.
However, in this instance, and as a gesture of goodwill, we have decided to waive this fee and refund the full amount to you.
No fees will be deducted from your refund.
The only reason the fee was slightly less is due to fluctuation of the exchange rate.
Our agent Natasha was totally fantastic!
Our agent was Natasha and to be totally honest she was absolutely amazing. The idiots at the HMPO kept asking for irrelevant and impossible to provide documents about my wifes background. I am the UK born parent not my wife. Natasha was very clear and well organised with the paperwork needed and the quality of documetation required. I had great confidence in her professionalism and experience. It took a total of 3 months to get the job done for my 3 kids due to HMPO stonewalling us. Natasha was a pillar of strength through all this and deserves a big bonus!
Yes their fee is more than you would pay direct to the HMPO but if the HMPO can throw these ridiculous curve balls and spanners into the process for no reason it is worth having a professional on your side. Without Natasha at UK Abroad we would still be fighting the HMPO and would have lost thousands having to cancel our holiday to the UK.
2026年4月14日
自発的なレビュー
U.K.ABROAD からの回答
Thank you for your positive feedback and for taking the time to post this review, your business is very much appreciated. It's our customers that allow us to constantly improve the way we do business. We are glad you're happy with the service provided. Wishing you happy and safe travels with your new British passport.
James Henry is completely correct: do not use it
James Henry is completely correct. I used them last year and it cost me £259. My partner has now gone through the gov.uk website, which costs £95, and is as easy to navigate, in fact UKabroad must copy a lot of it. UKabroad proved to be an intermediary whose only discernable extra function was to get in the way. Incidentally at the end I could demonstrate that I had been conversing with a robot (which had, en route, sent me absurd advice).
2025年8月1日
自発的なレビュー
U.K.ABROAD からの回答
Thank you for taking the time to share your concerns. We take feedback very seriously.
Please allow us to clarify that while we are not a government agency, we are a legitimate service provider that assists with the processing of British passport renewals, replacements and applications from abroad. Our role is to offer additional support and services not provided on the official government site, which may account for the difference in price. This information is available in our terms of service and FAQs, as well as a disclaimer on every page of our website which we strive to present as transparently as possible.
U.K.PASSPORTS offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long. To view our authenticity, click here: https://ukpassportsmail.com/authentication/
DISCLAIMER
U.K.ABROAD is an online legitimate and private British document services company assisting applicants worldwide who are living in the USA/ Mexico/ South America/ Caribbean, Canada, Australia, New Zealand, South Africa, Europe, Asia. U.K.ABROAD offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long.
U.K.ABROAD からの回答
Thank you so much for your kind words and for trusting us with your UK passport application. We're thrilled to hear you had a great experience. It's feedback like yours that motivates us to continue delivering top-notch service. Wishing you all the best with your new British passport!
U.K.ABROAD からの回答
We’re incredibly grateful for your positive feedback! It’s always a pleasure to assist our customers, and we're happy to know you’re satisfied with our service. Safe travels, and enjoy the benefits of your new UK passport.
UK Passport Service
We finally decided to give it a try; I was worried at first. Once we filled out the application and paid the cost of the passport service it went quickly. The email exchanged with the representative was courteous and expeditious. Numerous emails were sent in an orderly fashion requesting for information and some documentations. They had their process down to perfection. Start to finish just over 30 days and that was because I made a slight mistake and I lost 2 days. Hands down best virtual customer service.
2025年10月22日
自発的なレビュー
U.K.ABROAD からの回答
Thank you for taking the time to share your experience. We’re delighted to hear you’re pleased with the service you received. Helping customers with their UK passport applications is what we do best, and your feedback means a lot to us. Wishing you safe and enjoyable travels ahead!
Concerning
Luckily I pulled out before paying anything. And that is only because I was shocked at the price the were asking. Unfortunately, that is not revealed before beginning the process. So the individual has submitted quiet a bit of personal data until you get to the payment page. That screams scam right? However, my biggest concern is that while I back peddled with the info, I believe it is already in their servers. Stupidly, I contacted them to ask if that data was indeed erased and received an email that it had. Then. Next day, received another email: same person (?) asking for payment. Conclusion: Data has not been erased. I'm concerned. Had my email. What else do they have? Where do I report this? I know there will be an AI response to this as many of you have already had. That does not alleviate my fears. I hate online transactions!
Progressive edit as of October 31.: So, as you can see, I did get the AI response with no right of reply. Heres the thing. The UK GOV website states very clearly what the your costs will be before you even begin the process. While UKAbroad may affirm their integrity in all things which may just be above board, and very convenient to non cautious clients, it does not excuse the fact that the fees are not clearly stated at the outset so clients can make an informed choice
2025年10月25日
自発的なレビュー
U.K.ABROAD からの回答
Thank you for taking the time to share your concerns. We take feedback very seriously.
Please allow us to clarify that while we are not a government agency, we are a legitimate service provider that assists with the processing of British passport renewals, replacements and applications from abroad. Our role is to offer additional support and services not provided on the official government site, which may account for the difference in price. This information is available in our terms of service and FAQs, as well as a disclaimer on every page of our website which we strive to present as transparently as possible.
Wonderful Service
Jan was helpful every step of the way and guided me through the process step by step. A very good experience.
2025年10月23日
自発的なレビュー
U.K.ABROAD からの回答
Thank you so much for your kind words and for trusting us with your UK passport application. We're thrilled to hear you had a great experience. It's feedback like yours that motivates us to continue delivering top-notch service. Wishing you all the best with your new British passport!
Renewing my UK Passport
My experience in renewing my UK Passport was excellent thanks to the easy process and the invaluable assistance and guidance of Jan.
Catherine
2025年9月18日
自発的なレビュー
U.K.ABROAD からの回答
Thank you for your positive feedback and for taking the time to post this review, your business is very much appreciated. It's our customers that allow us to constantly improve the way we do business. We are glad you're happy with the service provided. Wishing you happy and safe travels with your new British passport.
Scam - use gov.uk
Scam - go direct to gov.uk
For a simple renewal they charge 250 quid rather than the 90 quid gov.uk charges.
2025年10月14日
自発的なレビュー
U.K.ABROAD からの回答
U.K.ABROAD is an online legitimate and private British document services company assisting applicants worldwide who are living in the USA/ Mexico/ South America/ Caribbean, Canada, Australia, New Zealand, South Africa, Europe, Asia. U.K.ABROAD offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long.
Jan from UK Passports
Jan from UK Passports helped me through the renewal process while I was living in Australia. Jan made the entire process simple and professional, and I received my passport earlier than I expected. Overall, there were no issues, and I'd be pleased to recommend Jan and the service to anyone. Cheers Mark
2025年10月10日
自発的なレビュー
U.K.ABROAD からの回答
Thank you for taking the time to share your experience. We’re delighted to hear you’re pleased with the service you received. Helping customers with their UK passport applications is what we do best, and your feedback means a lot to us. Wishing you safe and enjoyable travels ahead!
U.K.ABROAD からの回答
We’re so pleased to know you had a great experience with our team. Thank you for choosing U.K.Passports, and we wish you countless wonderful journeys with your new passport in hand.
Professional service
I received a slick, efficient service that led to a prompt renewal of my passport. My consultant, Jan, responded quickly and professionally throughout the process.
2025年9月15日
自発的なレビュー
U.K.ABROAD からの回答
We’re grateful for your positive review and the opportunity to assist you with your UK passport application. Your satisfaction is our top priority, and it’s fantastic to hear you’re happy with the service provided. Safe and happy travels!
Unnecessary service / scam service
When I typed into the browser's search "renewing a British passport" this company's links and website information came up. Obviously I wanted to appy via the British government's website and not via some unnecessary middleman posing as an official website who was going to charge me EUR 150 more than the British government just for sending on my application data. They even have a crown logo to make it look as official as possible. I wasn't even sure what the official website is so I was fooled at first.
During the registration the overly expensive fee made me suspicious, and then I had to write my full name to confirm that the company could act on my behalf.
I broke off the scam application and searched for the official British government's website.
2025年9月14日
自発的なレビュー
U.K.ABROAD からの回答
Thank you for taking the time to share your concerns. We take feedback very seriously.
Please allow us to clarify that while we are not a government agency, we are a legitimate service provider that assists with the processing of British passport renewals, replacements and applications from abroad. Our role is to offer additional support and services not provided on the official government site, which may account for the difference in price. This information is available in our terms of service and FAQs, as well as a disclaimer on every page of our website which we strive to present as transparently as possible.
U.K.PASSPORTS offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long. To view our authenticity, click here: https://ukpassportsmail.com/authentication/
What an amazing service
What an amazing service, was fretting as my passport had expired and travel booked with short notice. Maureen was fantaxtic, provided prompt service and fantastic communication.
Fantastic experience
2025年7月10日
自発的なレビュー
U.K.ABROAD からの回答
Thank you for your positive feedback. Our goal is to make every UK passport application as straightforward and efficient as possible, and we’re glad to know we achieved that for you. Wishing you many exciting adventures ahead!
Clear communication
Clear communication, quick response to questions, solutions offered to resolve problems. Feeling like a partnership from beginning to end.
2025年9月4日
自発的なレビュー
U.K.ABROAD からの回答
Thank you for taking the time to share your experience. We’re delighted to hear you’re pleased with the service you received. Helping customers with their UK passport applications is what we do best, and your feedback means a lot to us. Wishing you safe and enjoyable travels ahead!
I’m in the US and had to apply for a…
I’m in the US and had to apply for a new British passport as mine had expired 34 years ago!
The instructions that Jan at ukabroad gave me were precise and easy to follow. I think it would be easy to make a mistake and delay the process if doing it alone. But Jan helped me through the whole process with no delay and with clear communication. Communication was every day. The whole process from gathering materials and applying to receiving my new passport was about 3 weeks. Unbelievably fast!
Thank you Jan.
2025年8月25日
自発的なレビュー
U.K.ABROAD からの回答
We’re incredibly grateful for your positive feedback! It’s always a pleasure to assist our customers, and we're happy to know you’re satisfied with our service. Safe travels, and enjoy the benefits of your new UK passport.
Everything worked extreemly well
Everything worked extreemly well. There was absolutely no hassle! I received the new passport much quicker than I expected. A big „thank you“ to Jan and the whole Team.
2025年8月22日
自発的なレビュー
U.K.ABROAD からの回答
We’re incredibly grateful for your positive feedback! It’s always a pleasure to assist our customers, and we're happy to know you’re satisfied with our service. Safe travels, and enjoy the benefits of your new UK passport.
My Passport agent Jan gave very clear…
My Passport agent Jan gave very clear instructions that were very helpful in completing my Br Passport renewal process.
She demonstrated patience and was gracious in her approach reassuring me that I was following directions and indicated exactly what documents were required. Very efficient. Thank you.
2025年8月17日
自発的なレビュー
U.K.ABROAD からの回答
We truly value your positive feedback and the trust you’ve placed in us. It’s always rewarding to know we’ve made the passport application process smooth and stress-free. Enjoy your travels and all the opportunities your new British passport brings!
The service provided was highly…
The service provided was highly professional yet warm and friendly. I cannot speak too highly of the service I received for my Passport application which concluded on 11 August when I received my new British Passport.
2025年8月11日
自発的なレビュー
U.K.ABROAD からの回答
We truly value your positive feedback and the trust you’ve placed in us. It’s always rewarding to know we’ve made the passport application process smooth and stress-free. Enjoy your travels and all the opportunities your new British passport brings!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。