Undercover Tourist レビュー 378

Undercover Tourist からの回答

3日前

Thank you for sharing your experience and for taking the time to compare pricing. We’re glad to hear that, overall, you’ve found our Universal Orlando hotel rates to be among the best available. Pricing can fluctuate based on availability, demand, and seasonal changes, which are set by the resort partners, and we appreciate your understanding that these adjustments are outside our direct control.
We also appreciate your feedback regarding vacation packages. While packages can offer convenience by bundling multiple components together, we understand that some guests may prefer purchasing items individually depending on their needs. Your insight is valuable, and we’ll continue to review how we present options so guests can easily choose what works best for their trip.

Undercover Tourist からの回答

3日前に更新

Thank you for taking the time to share your experience — we're sorry to hear DiningDollars added confusion rather than value to your trip. That's truly not the experience we want for our guests.
To clarify, DiningDollars are a complimentary perk included with your Disney ticket purchase at no additional charge. The $20 promo credit per ticket can be applied toward nationwide dining offers, theme park restaurants, or even a discount off a Disney Gift Card (for example, a $100 Gift Card for just $85). Redeeming the credit does require a secondary purchase on DiningDollars.com, which we understand can be an extra step.
We'd love to help you get full value from your purchase. Please reach out to our customer care team at info@undercovertourist.com with your order details, and we'll personally walk you through redeeming your credit and address your concerns directly. We want to make sure you feel great about your Undercover Tourist experience!

Undercover Tourist からの回答

4日前

Thank you for sharing your experience! We know how challenging it can be to plan a family trip, so we’re happy to hear everything came together smoothly—from the hotel and tickets to the Express Passes. Staying on-site with early park access is a great way to make the most of your Universal Studios visit. We’re glad we could help make the process easy, and we hope your family has an amazing trip!

Undercover Tourist からの回答

4日前

Thank you so much for sharing your experience! We’re thrilled to hear that purchasing your SeaWorld tickets for your family of four was smooth and that everything worked perfectly at the gate. We appreciate you choosing us and hope you all had a fantastic time at the park!

Undercover Tourist からの回答

2026年4月10日

Thank you for your feedback—we’re glad to hear that you found the price to be very good. We appreciate you sharing your thoughts regarding website clarity, including how options differ, what changes when selections are adjusted, and how to navigate back if you change your mind.
Your comments are valuable, and we will be sure to share them with our team as we continue working to improve the booking experience and make details clearer for our users.
Thank you again for taking the time to share your experience.

Undercover Tourist からの回答

2026年4月10日

We’re sorry to hear about the difficulty you experienced at the gate, and we appreciate you sharing what happened.

When tickets are successfully delivered and display correctly, they typically scan without issue at entry. In some cases, scanning problems can occur due to factors such as mobile screen brightness, glare, or device settings. This is often why guest services may print the tickets on site to assist with entry.

We’re glad to hear the issue was resolved by customer service at the park. If you experience any further issues accessing or using tickets in the future, please don’t hesitate to call us, and we’ll be happy to help.

Thank you for your understanding.

Undercover Tourist からの回答

2026年4月8日

Thank you so much for taking the time to share your experience. We’re glad to hear everything went well and that you received your ticket codes quickly.
With theme park prices continuing to rise, we’re happy we could help you save and make your experience a little easier. We truly appreciate you choosing our site and hope to assist you again in the future.
Enjoy your Disney trip!

Undercover Tourist からの回答

2026年4月8日

Thank you for being a returning customer! We’re glad to hear you continue to find the experience fast, easy, and affordable. We truly appreciate your loyalty and look forward to helping you again.

Undercover Tourist からの回答

2026年4月8日

Thank you for your kind words! We’re glad the instructions were clear and helpful, especially when coordinating plans for a larger group. We know Disney trips can get complicated, so it’s great to hear we were able to make the process easier for you.
We truly appreciate you choosing us and hope you have an amazing time at Disneyland!

Undercover Tourist からの回答

2026年4月3日

Thank you for sharing your feedback and for taking the time to navigate our website. We do our best to keep our ticket prices as low and competitive as possible when compared to both park gate pricing and other online options, while still providing value and a smooth booking experience for our guests.
Pricing can vary based on timing, availability, and promotions, and we always want guests to feel confident choosing the option that works best for them. We appreciate you taking the time to share your perspective, as feedback like yours helps us continue to improve.
We truly value your business and are glad you were able to take advantage of an option that worked well for you. Please let us know if there’s anything else we can assist with.

Undercover Tourist からの回答

2026年4月1日

We truly care about our guests and want to clarify what occurred. There are multiple pass products, each with a distinct list of attractions. Each pass product description has a list of “attractions you’ll experience” and the pass your purchased clearly does not list SeaWorld.
While the website descriptions are accurate, it’s certainly understandable that there could be confusion when comparing products.
We did attempt to cancel the tickets so the guest could receive a refund and rebook the correct option. Unfortunately, we were advised by the pass company that the tickets had already been scanned and used, and as a result, the refund request was denied.
We apologize for the confusion and are sorry we were not able to cancel and rebook your tickets earlier, so you could experience all the desired attractions. If there is anything else we can do to assist, please let us know.

Undercover Tourist からの回答

2026年3月19日

Thank you so much for your great feedback! We’re delighted to hear that the cancellation process was quick and efficient for you. We truly appreciate you taking the time to share your experience.

Undercover Tourist からの回答

2026年3月9日

Thank you for taking the time to share such thoughtful feedback. We’re glad to hear you found value in the pricing and that the cancellation and refund were handled exactly as disclosed prior to purchase, even slightly outside of normal business hours.
We also appreciate your candid comments regarding the call experience. While our team’s intention is always to be thorough and respectful, we understand how repeated explanations or scripted phrasing can feel inefficient when you’re already familiar with the terms. Your feedback is helpful and will be shared with our team as we continue to focus on listening carefully and keeping interactions clear and efficient.
We’re grateful you chose Undercover Tourist and appreciate the opportunity to learn from your experience.

Undercover Tourist からの回答

2026年3月9日

Thank you for sharing your experience! We’re so glad to hear you found the best price and that everything went smoothly. It’s great to know you were happy with your purchase, and we truly appreciate you choosing Undercover Tourist.
We hope to help you again in the future!

Undercover Tourist からの回答

2026年3月9日

Thank you for sharing your feedback. We understand how important it is to have clear information when planning and budgeting, especially since tickets are a significant purchase.
Sales and promotional pricing are often time‑limited and subject to change based on availability and park pricing, which means our team may not always have a guaranteed end date to provide. While we always aim to share the most accurate information available at the time, pricing can change without notice.
We appreciate you taking the time to reach out before purchasing and value your feedback, which helps us continue improving how we communicate with our guests.

Undercover Tourist からの回答

2026年3月9日

Thank you so much for sharing your experience, Emily. We’re truly sorry your daughter became ill during your trip, but we’re glad we were able to make the cancellation process easy during a stressful time. Helping families when plans unexpectedly change is something we take to heart, and it means a lot to know that experience earned your trust.
We sincerely appreciate your kind words and look forward to helping you with many more magical trips in the future.

Undercover Tourist からの回答

2026年3月9日 に更新

Thank you for sharing your feedback. We understand how frustrating it can feel to see prices change between visits, especially when planning for your family.
Pricing for Express Passes and other theme park products is dynamic and set by the parks themselves, not based on individual browsing activity. Prices may change throughout the day due to factors such as date, demand, availability, and park pricing updates. Undercover Tourist does not track individual interest or adjust prices based on a guest returning to the site.
We always recommend purchasing as soon as you’re comfortable, as prices can increase.
We truly appreciate you taking the time to share your perspective and value your feedback as we continue to improve the guest experience.

Undercover Tourist からの回答

2026年3月9日

Thank you so much for the wonderful feedback! We’re thrilled to hear that you found our prices valuable, the process smooth and easy, and that our customer service was helpful when you needed it. Providing a seamless experience and strong support for our guests is always our goal, and we truly appreciate you taking the time to share your experience.

Undercover Tourist からの回答

2026年3月9日

Thank you so much for the kind feedback! We’re happy to hear that you found the website easy to navigate and that our chat representative was able to assist you promptly. Providing a smooth and efficient experience is always our goal, and we truly appreciate you choosing Undercover Tourist again.
We look forward to helping you with future plans!

Undercover Tourist からの回答

2026年3月4日

We’re so glad to hear that! 😊 Making ticket purchases easy and helping you save is exactly what we aim for. Thanks for sharing your experience!