Excellent service, Callum helped me over telephone, thank you. Delivered in just under 24hours Southampton to North Lanarkshire. (an unbelievable time). Well packaged, but a birthday present for 12/0... ãã£ãšèŠã
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We bought a Bohmer generator before Christmas. It started once then went bang and wouldn't start again - no spark. They promised to recover at their cost, and keep issuing collection paperwork (3 time... ãã£ãšèŠã
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Have had Wilks TX850 since last September only used a few times has fallen to bits. On 1st outing wheels buckled, repaired them ourselves. Since brining the machine out for Spring the petrol tank has... ãã£ãšèŠã
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Welder - MIG-200FI-16 (Richard Price) It's awesome, used it to weld some car panels and its equal to more expensive machines. Consistent wire feed and good overall quality. Arrived two days after o... ãã£ãšèŠã
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With our reputation for showcasing the best equipment in the industry, phenomenal brands such as Wilks-USA & Rhino Winch Co trust us to be their sole supplier. We're committed to sourcing high-quality products that you'll be proud to call your own.
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Nursling Industrial Estate, SO16 0YS, Southampton, è±åœ
- 023 8064 2687
- support@unionmart.co.uk
- www.unionmart.co.uk
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All was good except
All was good, but there was a slight bend in the sheet metal panel on which the electrical outputs are mounted. This appears to be because of poor design of the battery receptacle: basically you need to remove the whole panel to get the battery in or out, or bend the panel slightly. Tacky
2023幎3æ22æ¥
Union Mart Ltd ããã®åç
Good Morning Steve
As a company, we take customer feedback seriously and appreciate your review. We apologize for any inconvenience caused by the slight bend in the sheet metal panel and difficulty in removing the battery.
This issue has been raised and forwarded to our procurement team and they will look into this.
Please don't hesitate to contact us directly if you have any further concerns or questions. We value your business and hope to continue to serve you in the future.
Union Mart Ltd ããã®åç
Hello James
Thank you for taking the time out of your day to proide us with this feedback, We're thrilled to hear that you had a fantastic experience shopping with us. At our company, we strive to provide our customers with the best possible service, prices, and delivery times, so we're glad to see that our efforts have paid off.
We would love to know how we can turn this four star review into a five star review so could you please email us your thoughts at Cameron.angell@unionmart.co.uk so we can see where we can improve.
Great customer service
Iâve used these guy a number of times..if/when Iâve had an issue with the products,they have sorted it for me..
The customer service guys over there go above and beyond to help
2023幎3æ14æ¥
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Union Mart Ltd ããã®åç
Good Afternoon Mr Johnson
We're sorry to hear that you've had a negative experience with our company and one of our products. We take all customer feedback seriously, and we're constantly working to improve our products and services.
We would like to assure you that all of our products are manufactured to the highest quality standards, and we stand behind them with a warranty and customer support team to assist with any issues that may arise. We understand that some products may have defects or issues, and we always do our best to resolve them as quickly and efficiently as possible.
We value all of our customers and their feedback, and we're committed to providing the best possible experience for everyone who chooses to do business with us. We hope that we can work together to resolve any issues you've had and regain your trust and confidence in our products and services. Our customer service supervisor will be in touch shortly to help you get this resolved.
Spoke to Eric and he was extremelyâŠ
Spoke to Eric and he was extremely patient with me as im not the best with working on these units and sorted out the issue I was having with my generator.
2023幎1æ20æ¥
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Union Mart Ltd ããã®åç
Hello Josh
Thank you for telling us about your experience with our business, we greatlky appreciate you taking the time to leave us this feedback.
We are very happy to hear the issue with your unit was resolved and how good of a job Eric has done, we will pass this onto to Eric to make sure he knows he is doing a good job.
If you need any future assistance please let us know and the team will be on hand to help you.
Many Thanks
Union Mart
Battery Charger Repair
I have a battery charger that developed a fault. Unfortunately, I couldn't trace where I bought it but thought it might have been from Union Mart. Whilst I was searching I stumbled upon an article that implied that my charger [model] was the subject of a manufacturer recall because of design safety issues. I queried this with Union Mart and after some time I received an email from them listing all the recall requirements and included a free returns label. I pointed out that there was also a fault and would they please quote for any repairs not subject to the recall. I sent it off to them but heard no more about it for several weeks. It was Christmas time and the postal strike was affecting everything. Imagine my surprise when the post man turned up with it, all repaired, (or possibly a new one, as it looked brand new) and without an invoice.
I'm still not entirely sure I bought it from them in the first place.
I would highly recommend Union Mart to anyone. And will defintely employ their services again.
2023幎1æ5æ¥
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Union Mart Ltd ããã®åç
Hello Dorothy
Thank you for taking the time our of your day to leave us this feedback, it is greatly appreciated.
We are happy to hear we were able to assist you and I will pass this onto the team to let them know they are doing a good job and we will also create a new process to make sure our communication with our customers improves so we do not leave them in the dark.
If you ever need anything in the future please contact us and our team will be egar to help you.
Kind Regards
Union Mart
Don't be Fooled by the names
Don't be Fooled by the names, it's Chinese, Not American or German as names suggest. Ordered generator October last through eBay, received a power washer I didn't want. I had to prove with their invoice that they were wrong. Bought a small power washer around same time and received wrong hose, Twice.Two years ago I ordered a power washer and they said it got lost and refunded me. I'd suggest giving them a Miss!
2022幎12æ9æ¥
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Union Mart Ltd ããã®åç
Hello Brian
Thank you for bringing this to our attention.
After looking into this we can see our customer service supervisor had got in contact with you to try and resolve this but you choose to keep the incorrect unit. We are extremely sorry for how you were treated and for the service you received it is not the standard we want our team to deliver, we have made alot of changes since to the procedures and policies in place to help make them more customer friendly and most importantly retraining has been given to give the customer better experience and to make sure this doesn't happen again.
If there is anything you need please ask to speak to the supervisor and we will try to accomadate your needs.
Many Thanks
Union Mart
Do not buy from this company
Do not buy from this company. I bought new Wilks RX 550I FEB 2020. Detergent connection detached due to poor machining in 08/2020 and following several unpleasant telephone call they agreed to have the unit returned to Union Mart. New outlet with brass connector fitted. Nov 2022 leak at previously changed pipe and inspection revealed new "o" ring is now required along with spring to operate water flow restrictor. removal of outflow revealed cross threading of new pipe fitted in 08/2020. Union Mart do not stock spare parts required and require the unit to be returned to their workshop for assessment and if they cannot repair will scrap or return unit not repaired. They suggest I go elsewhere and attempt to find similar parts from other suppliers. I will repeat my post from 2020. "IF YOU DO NOT LIVE IN SOUTHHAMPTO DO NOT BUY FROM UNION MART. Washers of this caliper normally last 8-10 years but this Wilks could be scraped in less than 3.
Roy Gregg Greggs of Carryduff
2023幎1æ3æ¥
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Union Mart Ltd ããã®åç
Hello Roy
Thank you for your taking the time out of your day and leaving this feedback and for bringing this to our attention.
I would like to apologise for the experience you have had with our customer service team and rest assured this will be investigated and dealt with.
Our Customer service supervisor will be in contact with you shortly to get this resolved for you.
Many Thanks
Union Mart
High Pressure Hose Replacement.
About 6 mth ago I bought a pressure washer off Unionmart on ebay, the other day the casing on the high pressure hose had split, contacted John at Union mart who promptly supplied another by next day delivery, you cannot get better than that.
Excellent communication & customer service.
2022幎11æ10æ¥
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Union Mart Ltd ããã®åç
Hello Stewart
Thank you for taking the time out of your day for leaving this wonderful feedback.
We are very happy to see your journey with us was dealt with quickly, we will pass this information onto John to let him know he is doing a good job.
If you need any future assistance please do not hesitate to contact us.
Many Thanks
Union Mart
Issue rectified promptly
After a few issues I am pleased to say that Union Mart have now rectified the situation by replacing the faulty unit
Callum was particularly helpful and responded promptly to my request for a new jet washer to be sent.
Many thanks
2022幎9æ14æ¥
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Union Mart Ltd ããã®åç
Hello Paulo
Thank you for taking some time to leave this feedback it is greatly appreciated.
We are happy to see Callum resolved the issue for you and gave the service Union Mart thrives to deliver, we will pass this onto Callum to let him know he is doing a good job.
Many Thanks
Union Mart
£10.00 refund
I purchased a welder from Union Mart through Amazon on the 22nd of April 2021. The receipt sent to me mentioned getting a £10.00 refund if I left a 5 star review on Amazon & Google and email reviews when done and a refund would be processed. I have emailed the above address twice and had no response, so take it that this is a scam to get a 5 star review.
2022幎8æ25æ¥
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Union Mart Ltd ããã®åç
Hello Mike
we are very sorry for not responding to your emails, I have looked into this and I believe the email address you messaged is no longer in so please accept our sincere apologies. I can see your query has been dealt with so please if you need any future assistance please do not hesitate to contact us.
Thank you
Union Mart
This company has an excellent customerâŠ
This company has an excellent customer care team. A problem I had with an item was dealt with swiftly and a replacement dispatched very quickly. There was no quibbling, just real concern by their team that I was not happy. There are not many company's around who still practice what Union Mart do. Thanks I'll be back!
2022幎8æ2æ¥
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Union Mart Ltd ããã®åç
Good Morning Dave
Thank you for taking the time out of your day to leave such a positive review, this is very appreciated and helps our company grow.
We are very pleased out customer service team are providing the service our company strive to give our customers, your happiness is the most important thing.
We look forward to seeing you soon.
Many Thanks
Union Mart
I needed to cancel my order at the lastâŠ
I needed to cancel my order at the last minute and contacted Union Mart as much in hope as expectation. My request was handled with pleasant courtesy despite the inconvenience that I probably caused them.
2022幎7æ27æ¥
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Union Mart Ltd ããã®åç
Good Morning
Thank you very much for leaving this review for us.
You are most welcome and no problem presented is ever an inconvenience for us, our customers happiness is the most important thing so we are always happy to help.
Should you need any future assistance please contact us.
Many Thanks
Union Mart
AVOID this company! Bought 9000 generator, started once then u/s. Sent back and returned as I sent it but minus the key, They claimed it had no oil but I filmed me draining it as requested.
AVOID, AVOID,AVOID!!
2022幎6æ20æ¥
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Union Mart Ltd ããã®åç
Good Morning Mr White
Thank you for providing this feedback to us and we apologise for the negative experience you have had.
Could you please contact us and ask to speak with the customer service supervisor as we would like to get this resolved for you but currently have no information to get in contact with you.
Many Thanks
Union Mart
Company displays products that theyâŠ
Company displays products that they don't have. Vinyl wrap
2022幎6æ13æ¥
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Union Mart Ltd ããã®åç
Good Morning Eiman
Thank you for your feedback.
I am very sorry to hear that we couldn't provide the vinly you were looking for, our vinly is very popular and the stock levels are always changing. We do have many other listings so we may have something simular to what you were looking for on one of our other listings.
Please accept our sincere apologies for not being able to fulfill your order.
Many Thanks
Union Mart
Outstanding service for years
Outstanding service for years
Unbelievable and very polite and decent service from their customer services staff Toufic and Carrik.
These people are always at the Customer's side to fulfill our needs.
Thank you, guys.
2022幎5æ4æ¥
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Union Mart Ltd ããã®åç
Hello Cheran
Thank you so much for taking the time out of your day to give us this review. As a small business we really appreciate all feedback given.
I will pass this feed back on to Toufik and Carrickto let them know they are doing a good job.
Many thanks
Union Mart
Replacement jet wash hand gun
I purchased a Jet wash from Union Mart last year and was really pleased with it. However, I noticed the gun was leaking when I started to use it this year. Contacted Union Mart and within 3 days I had a replacement gun. Superb customer service from start to finish, thank you so much!
2022幎4æ11æ¥
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Union Mart Ltd ããã®åç
Hello Lyn
We are very please to hear our service met your expectations and that we have resolved your issue, thank you so much for the positive feedback.
If you ever need any help in the future please contact us and we will be happy to help.
Many thanks
Union Mart
Union Mart Ltd ããã®åç
Hello Mark
Thank you for the feedback and we would just like to apologies again for the negative experience you received as this is not the service we aim to provide and with your feedback this will help us improve.
We are happy that this has all been resolved for you now.
Many thanks
Union Mart
Brought a wilks tx740 absolutelyâŠ
Brought a wilks tx740 absolutely rubbish everything fell to bits on it after a year they are not interested in helping in anyway what so ever
Stay away from this company
2022幎3æ10æ¥
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Union Mart Ltd ããã®åç
Hello Brian
Thank you so much for your review and also please accept our apologies for the negative experience you have encountered this is not the service we aim to provide.
I would like to investigate the service you were given so this doesn't happen again, if you could provide me with your order number that would be very appreciated but if not I understand.
Many thanks
Union Mart
The worst customer service I've everâŠ
The worst customer service I've ever had
They will void your guarantee at the drop of a hat
Don't deal with these people
Wish I had seen reviews first ð©
2022幎3æ7æ¥
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Union Mart Ltd ããã®åç
Hello Graham
I am terribly sorry to hear you have had a negative experience and received poor customer service and I would like to offer our sincerest apologies as this is not the level of service we strive to give.
I can confirm we have now put in new procedures to stop this from happening again in the future to any other customers, again we are really sorry for the customer service received and your feedback will help us learn how to be better.
Many thanks
Union Mart
Recall of battery charger
I had to return my 1 year old battery charger under a safety recall and the whole process was handled very well.
The initial collection was by courier and the return also. There was an estimate of 7-30 days for turnaround no doubt due to the pandemic. It was actually done in just over a week so at the lower end of the estimate which was good. On return there was clear communication of the work done and it came back safely in the original packaging.
I did have one issue which was an odd screw which was inserted in the side. Not a big thing but I asked for a replacement which was sent next day.
All sorted under warranty.
The overall service & experience was really good and although I havenât had an opportunity to try out the newly returned charger I have no doubt it will give many years of service now entirely safely.
Itâs nice to know there are still some companies offering good service in this day & age.
Thank you.
2022幎3æ4æ¥
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Union Mart Ltd ããã®åç
Hello Colin
Thank you so much for this great feedback, as a small business we really appreciate it as this helps us grow.
We are glad to hear the whole process was handled smoothly for you and everything was resolved in a timely fasion.
If you should ever need any future assistance please contact us and we will be happy to help.
Kind Regards
Union Mart
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