United レビュー 132

Imbarazzante per un volo internazionale peggiore di una compagnia low-cost. State alla larga. A parte il ritardo di 4 ore per manutenzione poi una persona solo al check-in. Nemmeno Pisa Tirana su ryanair è stato peggiore di questo volo. Stessa tratta all’andata con Lufthansa dal giorno alla notte

Stranded by United Airlines — and They Couldn't Care Less 💬

We arrived late into Denver due to a United delay, leaving just minutes to catch our connection. We sprinted down the concourse — exhausted but hopeful — only to find the gate still occupied and the plane still there. No attendant in sight.

When one finally appeared, we said, “We’re here!”
Her response? “We waited long enough. The door is closed.”
And that was it. No effort. No empathy. Just a generic card and “call customer service.”

Then things got worse.

🛄 At baggage claim — no bags. Turns out United managed to get our luggage on the flight, even though they refused to let us board.

No more flights that night. We were left stranded in Denver with:

No bags

No support

And no way to reach our destination

We paid out of pocket for hotel, meals, and essentials.

When we contacted United’s Customer Service to request reimbursement for these unexpected expenses?
Their response: “It was a weather delay. We owe you nothing.”

Even though they shut us out, sent our luggage without us, and abandoned us with no recourse.

🛑 This isn’t just about a missed flight — it’s about a total lack of accountability and basic human decency. United had every opportunity to make things right — and chose not to.

Passengers deserve better.

We had a direct flight booked from Dulles to Heathrow that was delayed several times for weather-related reasons. While I understand and respect the importance of safety, the flight was ultimately canceled in the middle of the night—not due to weather, but because there was no available pilot.

What followed was a disorganized and incredibly frustrating experience. There was almost no communication from United staff, and those who were present were largely unresponsive and unhelpful. We waited in a line for hours that barely moved, with no clear direction on how or when we would be rebooked.

To make matters worse, the United app was extremely laggy and failed to show all the available rebooking options. It was only after being on hold for two hours that we finally reached someone by phone who was able to offer us better rebooking choices than what the app had shown. If United expects customers to manage rebookings on their own, they need to provide the infrastructure to do so—starting with a functional app and timely, accurate information.

Unexpected issues happen, but the lack of support and communication made an already stressful situation far worse. United needs to significantly improve how it handles flight disruptions and how it supports passengers when things go wrong.

I have never had a more shit experience the with united. I had to get book a ticket and it said on the ticket and the app that it left for that day at 1 a clock
so I got through security and wait for the boarding to start and only as I scand my ticket did they say somehow they booked me a already booked seat and they couldn't let me on the flit. so I was destraught because they couldn't get me to Missouri for 18 hours which meant I had to miss all of the preperation of my brothers wedding so I'm crying so they say "we can get you confertable in are top launge and we will pay you back" it as been 2 weeks I spent 300 because they said they pay me back and I got nothing. I'm never flying united again and bless the souls of the people who do.

My father is terminally ill with pancreatic cancer. We had just completed a critical medical procedure in California and were returning home to Australia under extremely fragile circumstances. My elderly parents had thoughtfully and generously purchased a business class upgrade for me to help me recover and better support them throughout the long-haul flight. I was issued a boarding pass for Seat 9A, boarded the aircraft, and was seated.

To my shock, I was abruptly asked to disembark the aircraft due to what was described as a “payment issue.” I complied immediately, assuming this would be resolved quickly and respectfully. Instead, I was made to wait outside the plane for over ten minutes, during which time my frail, cancer-stricken father and elderly mother were left standing outside the aircraft, confused and distressed.

A rude and dismissive United supervisor at the gate then informed me that I had to return to my original seat in premium economy, despite having paid for the upgrade and already been seated in business class. When I calmly explained that the upgrade had been paid for and confirmed, I was met with hostility, no explanation, and no effort to resolve the issue.

Meanwhile, my parents were explicitly threatened with being removed from the flight entirely if they continued to advocate for me or question what was happening. This behavior was not only unnecessary — it was cruel. They were already under immense emotional and physical stress. To threaten two elderly passengers, one of them gravely ill and visibly unwell, is shocking and utterly indefensible.

When I was finally permitted to re-board, I witnessed the devastating emotional toll this experience had taken on my parents. My father was physically shaking, and my mother was so horrified and traumatized by the way we were spoken to that she refused to eat for the entire flight.

To add insult to injury, it was clear that my paid seat had been given away to a man who boarded after takeoff and did not pay for the upgrade. The way this was handled was not only unprofessional but inhumane.

This entire episode was deeply humiliating, emotionally harmful, and completely unacceptable, particularly given the extreme medical and emotional stress we were already under. The lack of empathy, decency, and professionalism from your staff is something I will never forget.

Tout c’est bien passé durant le vol, les hôtesses sont très gentilles et la nourriture est bonne, les boisson sont à volonté.
Nous avons attendu dans l’avion à cause de la météo et quelques turbulences mais ce n’est pas la faute de la compagnie.
Je reprendrai cette compagnie sans problème.

Warning to travelers:* United’s Basic Economy is a trap. I paid $73.48 for a flight, but the cancellation fee is $74.50. You lose everything even if you try to cancel. This is a zero-value policy designed to profit from your misfortune. Beware.
#UnitedAirlines #ScammyPolicies

We took a flight from the USA to Germany, and it was a nightmare from the very beginning.

First, I wasn’t allowed to check in online and was told I had to do it at the airport. As a result, my husband and I had to sit separately on the flight. Later, they took our hand luggage at the gate to be checked in because the flight was fully booked and there was no overhead space left. Since we had food in our hand luggage that we couldn’t carry in checked baggage, we had to leave it behind. When my husband asked why we weren’t informed about this earlier, the staff member in charge threatened to remove us from the flight and put us on the next one.

Other passengers were also upset, especially those with tight connections, because they were told they would need to collect their checked hand luggage in Germany before continuing. Understandably, they were concerned about missing their connecting flights, especially since they had only an hour to make the connection. When they raised these concerns, the UA staff responded rudely.

When it came to the meal service, they had already run out of the chicken or meat options by the time they reached our row and could only offer pasta with red sauce, which tasted terrible. I didn’t complain, as I understand it’s possible for food to run out.

The next morning, they served breakfast along with drinks. I needed to take my medication, so I immediately asked the server for a cup of coffee and a bottle of water. She only gave me coffee. When I reminded her about the water, she said, “Do you need anything else, or else I’ll have to go and come back again?” (referring to the cart she was pushing). I politely said “No,” and didn’t mention the water again.

There was an elderly woman seated next to me, probably in her 80s, who asked for both juice and water. The server gave her only juice. When the woman reminded her about the water, the server became visibly annoyed and snapped, “Can you tell me things at once so I don’t have to go back four times?” I stepped in and said that the lady had already asked, just like I had, but the server clearly hadn’t listened properly. Instead of acknowledging the mistake, she kept arguing and said, “If you don’t say things at once, it takes 4–5 minutes to serve one person.”

At that point, I honestly wondered if she had hearing issues.

To top it all off, the toilet seat was covered in urine. I had to report this to a flight attendant (although I understand this may have been caused by other passengers, and it can happen if not cleaned promptly).

Overall? Never again.

Volo con 5h di ritardo per impossibilità di atterrare a Newark per problemi tecnici (lavori sulla pista di atterraggio e disfunzioni nella connessione torre di controllo e aeromobile). Problematiche ripetutesi in più giorni tra aprile e Maggio 2025.
Bagagli arrivati 2 giorni dopo malgrado fosse un volo senza scali intermedi. Personale che non riusciva a rintracciarli, alcuni anche con atteggiamento maleducato. Informazioni pressapochiste o errate.
Nessun rimborso per spese sostenute per recupero del bagaglio

I regularly fly (Business Class) from London to Denver, Colorado, usually direct with British Airways (rarely less than excellent!) from Heathrow. For my latest trip, however, the BA fare was far more than usual, so I thought I’d try flying from Birmingham (actually closer than Heathrow to my home) via Frankfurt with Lufthansa. Bad mistake!!

The outbound flight from BHX to FRA, operated by CityJet, was fine, except that the well-intentioned cabin crew announcement advised the wrong gate for my onward connection, resulting in a frantic dash from gate A62 to gate Z62 at FRA! The Airbus A350 flight from FRA to DEN would have been fine, except for the outdated Business Class cabin configuration, which meant that, when my aisle seat was fully reclined to become a flat bed, my neighbour in the adjacent window seat was unable to access the lavatories without waking me to ask for my seat to be retracted (British Airways provides individual “pods” in its A350 Business Class cabin).

Where things really went tits up was the return journey, where the DEN/FRA leg was operated by United Airlines, under a codeshare arrangement. Nothing unusual here, except that Lufthansa and United appeared unable to share information between their individual silos. When it came time to check-in, the Lufthansa app transferred me to the United website, where my Lufthansa confirmation number was not recognised, so I was unable to check-in, select a seat or check my luggage. United referred me back to Lufthansa, who transferred me back to United, in an endless loop! Attempts to contact Customer Services at either airline proved unsuccessful, as I was unable to speak with a human agent: Lufthansa’s AI agent repeatedly referred me to United, whilst United’s AI agent repeatedly refused contact with a human agent without a confirmation number, which it did not recognise.

Eventually, I thought to try using my ticket number, which the United website recognised, but which related to a totally different confirmation number to that provided by Lufthansa. This at least enabled me to check-in for the first flight, which was just as well, as I was able to select only the last remaining seat: it later transpired that the flight was over-booked so, had I not managed to claim the last remaining seat, I would have been bumped from the flight! I was unable, however, to check-in for the connecting flight or to check luggage. I was later able to check-in for the connecting flight using the Lufthansa app and the original Lufthansa confirmation number, and then to check my luggage at the United website using the United confirmation number. In total, the check-in process took me over an hour!

I had originally requested, via the Lufthansa app, wheelchair assistance at all 3 airports; given my experience with check-in, however, I thought that I’d better check. Just as well, as Lufthansa online chat advised that such assistance had not been booked! The agent was able to book assistance at BHX, but advised that I needed to contact United to book assistance at DEN and transfer assistance at FRA. The United website advised that assistance could be booked via the “My Trip” page; this, however, advised that I had no current trip booked! It recognised neither the original Lufthansa confirmation number, nor the United confirmation number discovered later. In desperation, I called the main United telephone number, only to be advised that the queue to speak with someone was 20-30 minutes long, and that my call would be transferred to a text messaging service. This did not happen, but the call terminated.

I fly tomorrow. Whether wheelchair assistance materialises remains to be seen, but at least I have managed to check-in and, hopefully, will have a seat on the first leg of my journey.

I shall NEVER again book a flight with Lufthansa or United! By comparison, British Airways’ app and website are models of usability!

I booked a ticket for my family with United Airlines, and it was clearly stated that the ticket was cancellable. I even added travel insurance for extra protection. However, when I contacted customer service, I was told that the ticket was an “Economy” fare and therefore non-refundable, despite the information I saw during the booking process.

What’s worse is that the proposed compensation was higher than the original ticket price, which makes absolutely no sense. On top of that, the customer service representatives were rude and unhelpful, which only made the situation more frustrating.

This was a very disappointing experience, and I will not be booking with United Airlines again.

Una delle peggiori compagnie con il quale abbia mai viaggiato. E ne ho provate una ventina. Personale assolutamente scortese (non ho mai viaggiato con una compagnia aerea, nemmeno low cost, che impedisse di fatto i passeggeri di cambiare posto durante il volo), cibo scadente, aerei per fortuna puntuali sia all’andata che al ritorno, le turbolenze le abbiamo beccate tutte però. Si salva solamente lo steward Mike, un vero signore. Per il resto…lasciamo perdere.

In December of last year, I bought 2 1-way tickets through United for me and my wife from Belo Horizonte to Québec, a decision I regret deeply.
Because of a family emergency and visa delays, we had to cancel the trip a few days after booking. I requested a refund, but this train wreck of a company denied my request. Instead, they gave me 2 "future flight credits," under our names, to be used later, with the combined value of roughly 1300 USD.

Fine, I took it; the credits are valid for one year. About a week ago, I decided to give these credits to a family member, so United, a 6.55 billion dollar company, would not just pocket my money for nothing. I then discovered these credits are not transferrable, because why would anything ever be in favor of the customer, right? Great, I contacted them to see what could be done, and I was told, BY THEM, I could contact them with yet another refund request, asking to have these credits converted to "travel certificates," which essentially means they'd become transferrable; they just couldn't be used to book flights in another company.

Fast forward to today; I received an email DENYING my conversion request because apparently, "Travel credits are no longer offered." ZERO EXPLANATION AS TO WHY THAT'S THE CASE. So, now I'm stewing in rage while writing this review, because this is the only way I can, maybe, and that's a big maybe, get my money back. I'm a student in the first year of my PhD; there's absolutely no possibility of me being able to make a trip before these credits expire, and even if I could, I obviously don't have the funds to do so. But hey, why would, and I repeat, a 6.55 BILLION dollar company, allow the vast fortune of 1300 USD to be transferrable? I guess I'm the greedy one.

If you ever, for any reason, decide to travel with United, just don't. Take another airline, a train, a bus, a car, a bicycle, a horse, hell, even powerwalk there, but do not give these trash goblins even a single dime. They deserve nothing.

My heart goes out to their low-level employees, who were nothing if not helpful and willing. They are the only glimpse of humanity left in this void of greed they call a corporation.

Horrible pricing for a one way flight. After speaking with an agent to change my return trip to a one way they ended charging me MORE for the one way than I was paying for the return trip.

Mancanza di trasparenza sui bagagli inclusi nella tariffa e assegnazione automatica di posti (modificabile solo a pagamento) separati nonostante l’unica prenotazione. N.B. Il gruppo era composto da sole due persone

Situazione al limite del ridicolo. Compagnia che non è in grado di gestire le emergenze e salvaguardare il cliente.
Volo MPX-NY del 27/12. Orario modificato 3 volte con messaggio della compagnia che ci invita a presentarci in aeroporto in tempo per il primo orario schedulato, cioè alle 9:45. Volo spostato alle 11 e poi alle 15. Ci fanno salire a bordo, partiamo ed il
comandante ci avvisa che ci dobbiamo fermare per un problema tecnico. Alla fine il problema non è risolvibile e quindi ci fanno sbarcare, ritirare i bagagli e ci dicono di presentarci oggi 28/12: volo in partenza alle 11:00. Il volo viene spostato dalle 11 alle 13. Arriviamo in aeroporto, stesso film: check in, quasi imbarco dei passeggeri al gate e sorpresa! Devono fare la prova dei motori. Siamo stati praticamente prigionieri della compagnia fino alle 16:00 quando ci hanno comunicato che il volo veniva cancellato . La motivazione è che l’aeromobile era quello del giorno prima ed il
problema tecnico non era ancora stato risolto! Non fai quasi imbarcare i passeggeri per poi tenerli al gate ore e poi cancellare il volo agli stessi passeggeri del giorno prima! Esperienza pessima con United! Mai più! Vacanza rovinata!

Fatevi un favore, NON COMPRATE CON QUESTA COMPAGNIA.
Aereo Milano-New York, volo in ritardo di 5 ore, finalmente ci fanno salire, rollaggio fatto, volo cancellato per problema tecnico........
Riscesi tutti dall'aereo, riprese le valige e mandati a dormire in hotel perché non c'erano altre opzioni per lo stesso giorno.
Riassegnati ad un nuovo volo extra, già in ritardo nuovamente ancora prima di arrivare di 3 ore......
Che dire....
Sono in coda per il nuovo check in
Aggiornamento: volo cancellato per problemi tecnici per la seconda volta
Un incubo
Non comprate con questa compagnia
Pochi euro in meno non valgono tutto questo disagio e una vacanza rovinata

Impossible to book a flight on the website across multiple platforms. Will be changing to an airline entirely given the long and frustrating experience.

I upgraded to first class for this overnight 6 hr flight.
I love the little pod with the lie flat chat. Comfy pillow, blanket and overnight bag.
I have never flown first class so I can only compare to economy.
I slept through nearly all of it.
From what I saw the entertainment options were good.
I slept through food options (I was asked if I wanted to be woken, I said no).
Staff friendly and helpful.

I will avoid United Airlines, no matter what it costs. I booked my previous trip with United Airlines. The flights were all fine and the prices were acceptable. However, something went terribly wrong. Due to uncertainty, I decided to book one flight with a fully refundable ticket which I was glad about because, in the end, I needed to cancel this flight. After cancelling it, my flight was nowhere to be found in my purchase history. Refunds should be transferred within a couple of days but I still have NOT RECEIVED my refund worth of about 500EUR. I tried to request my refund on united.com but because the flight is entirely erased from my account, I can't request anything. This makes me feel SCAMMED and reaching the customer service is very hard and when I do reach them, they tell me they can't help me. I guess there will be no way to get my refund back. Please be warned by my experience, paying extra for a refundable ticket will not pay off.