United Carpets & Beds - Boston レビュー 

339
TrustScore 5段階評価の4.5

4.7

45 Main Ridge East, PE21 6ST Boston, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

From first walking into the shop staff extremely friendly. Couldn’t do enough especially the young lad who was showing us the different carpets. To our surprise he had only been working there 4 weeks.... もっと見る

5つ星のうち5の評価

visited the Boston store, I personally have never needed to look for a carpet myself so was feeling quite anxious about the visit. As soon as I arrived I was greeted by team members, I approached the... もっと見る

企業が回答しました

5つ星のうち5の評価

Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... もっと見る

企業が回答しました

5つ星のうち5の評価

From the moment we entered the store in Boston, Lincolnshire, all staff were welcoming and super friendly. CHRIS looked after us, utterly helpful, professional and excellent sense of humour whilst do... もっと見る

企業が回答しました


企業情報

  1. カーペット店
  2. 寝室家具店
  3. 床材店
  4. 家具店
  5. リビングルーム用家具の店
  6. マットレス専門店

当該企業による記述

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

当該企業による記述

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

連絡先

4.7

優良

TrustScore 5段階評価の4.5

339件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

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4.7

すべてのレビュー

(339)

過去12か月のレビュー数: 1,944

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5つ星のうち5の評価

Friendly staff

Friendly staff , who quickly answered my questions, were not pushy but extremely helpful. Helped in flooring selection, booking in of measure and the man who measured came on time , was very polite and helpful . Price given for flooring and agreed . I then called back into shop confirmed selection and paid . Brilliant service from start to finish . Booked in on day required. Definitely use again as I have done many times in the past.

2024年10月13日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi Mr Thompson, Its great to hear our Boston store took good care of you! Thank you for such a kind review. We hope to see you again!

5つ星のうち5の評価

Full marks for Craig and Boston.

Full marks for Craig. From the minute I walked into the Boston store until my purchase was complete, he couldn't have been more helpful. He listened to every word I said, never made me feel rushed and even carried a roll of carpet around the store so I could compare colours close up.
If only all customer service was this good. Thank you.

2024年10月10日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi Lorraine, Thank you for your 5 star review! Craig will be over the moon with your kind words. We're so pleased you're happy with your experience with us. We hope to see you again next time!

5つ星のうち5の評価

Great service

Craig was so helpful when we went into the shop, he gave us a lot of advice and a couple of different quotes for underlay and booked in our fitting for the following week. The carpet fitter Blake was also very helpful he turned up at the stated time and done a great job. I would definitely go back if I needed more carpet.

2024年8月26日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Jen, reviews like this give us motivation and help us ensure we provide high-quality care. We're looking forward to your next visit with us!

5つ星のうち5の評価

Conservatory carpet

Saw Chris who has dealt with us in the past. He was friendly and welcoming as before and also remembered us. We were looking for carpet for our large conservatory, with so many types to choose from, he gave me advice on the type and colour to go for.
Chris also kept us up to date on the order and booked the fitter in as soon as he could, once he knew when the carpet was turning up.The fitter also did a great job who was pleasant and was clean and tidy throughout.
I would highly recommend United Carpets, Boston, they have always been my go to for Carpets!

2024年8月22日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Lisa Howarth, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future.
Best wishes,
United Carpets and Beds Boston

5つ星のうち5の評価

We went last Sunday a lovely chap…

We went last Sunday a lovely chap called Matt greeted us and was so helpful and friendly. We picked our carpet and underlay and was surprised they could fit it on the Tuesday. The fitter was Steve and he did an amazing job he to was so friendly.So well done united carpets .

2024年9月21日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Nancy Evans, we're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!

5つ星のうち5の評価

Fantastic quality

Brilliant service fantastic quality,all the wastage cleared and put in bags Blake did our fitting,nothing too much trouble very professional,friendly and posibly the best fitter I have ever used

2024年8月31日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi Steve,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent customer service from the team in-store as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston

5つ星のうち5の評価

Professional

Great company to do business with. Lovely carpets and the fitters where very professional. All first class

2024年8月13日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Thanks for the kind comments and the 5 stars!
We hope to see you again soon for your next project.

5つ星のうち5の評価

Easy to choose the fitter was efficient…

Easy to choose the fitter was efficient and very friendly would highly recommend

2024年8月5日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston

5つ星のうち4の評価

Very helpful staff in store

Very helpful staff in store. Quick service. Excellent fitters and everything done at a reasonable cost.

2024年7月15日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi Jackie,
Thankyou for leaving us a review.
We are happy to hear that you had a great in-store and fitting experience with our independent fitters.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston

5つ星のうち4の評価

Efficient service

Efficient service

2024年7月18日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi Maureen,
Thankyou for leaving us a review.
We are happy to hear that you received great service in-store.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston

5つ星のうち5の評価

Very friendly staff

Very friendly staff, couldn’t have done more to help. Was unable to fit the bed head in the car so they delivered it for me, TOP MARKS!!

2024年7月9日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi John,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team going above and beyond to deliver your new bed.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston

5つ星のうち1の評価

The fitters were rude and…

The fitters were rude and argumentative. Told me if I wanted grippers I would have to transfer money into his account for fitting, even though I had free fitting as I purchased all the underlay and door bars, the door bars were not fitted either. The door bars that were already there were used. But I did get a refund for the bars but I did actually want nice ones. On a positive note the shop staff were very helpful.

2024年6月3日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi Anne,
Thankyou for taking time to leave us a review.
We are disappointed to hear that our independent fitters didn't deliver a professional service and all of your comments will be passed onto management for review.
If you have any further information please email us at aftersales@unitedcarpets.net.
Once again, thankyou for taking time to leave us a review.
The United Team

5つ星のうち4の評価

Some great Service. Disappointed by delay due to faulty carpet

Ordering was great. Lots of help support and guidance. Ordering went smoothly and carpet was ready when we needed it.
On delivery the carpet layer discovered a huge crease across the carpet making it totally unsuitable.
We had planned a lot around the carpet being laid on that day and therefore the plans were not able to go ahead.
Two days later a replacement carpet was delivered that was cheaper, not quite the same spec. The price difference was £75.
I had to have a couple of weeks later to get that paid into my account.

2024年8月7日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi Tina,
Thankyou for leaving us a review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
In regards to your fitting experience we apologise for any inconvenience caused however the team have been able to rectify any problems with your carpet as soon as possible.
Once again, thankyou for leaving us a review.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston

5つ星のうち4の評価

The carpet is absolutely lovely so soft…

The carpet is absolutely lovely so soft to walk on. The lino is really good quality. And the fitters wasn't here long as they did my hall stairs and landing. Highly recommend this company

2024年7月8日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi Karl,
Thankyou for leaving us a review.
We are happy to hear that you love your new carpet and lino as well as having a great fitting experience with our indepndent fitters.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston

5つ星のうち1の評価

Never again!

Never again!! Enough said, WILL use local independant retailers in future!!!!

2024年7月31日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi,
Thankyou for leaving us a review.
We are disappointed to hear about your experience.
If you have any further information please email us at aftersales@unitedcarpets.net.
Once again, thankyou for leaving us a review.
The United Team

5つ星のうち3の評価

Unhelpful delivery…

The service I received from the shop was very good and staff were helpful therefore bought a bed and 2 headboards. However the delivery service was extremely unhelpful with the attitude that delivery would be when they wanted and basically it was tough. I pointed out that due to the nature of my occupation I was unable to take a day off work to sit and wait all day for a delivery but it fell on deaf ears. Therefore it had to be delivered to the shop and then delivered to us which is a lot of messing about due to the inflexibility and the customer service you are suppose to be proud of. I will not be using this service again.

2024年5月30日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi Ron,
Thankyou for taking time to leave us a review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
In regards to your delivery experience all of your feedback will be passed onto management for review, however we were able to organise delivery to the store so you could accept delivery at a time suitable for yourself.
Once again, thankyou for taking time to leave us a review.
The United Team

5つ星のうち5の評価

Best shopping experience I've had

Came into the Boston store very undecided on what to do with our new extention. I was greeted, very professionally by a chap called Ash. He was absolutely lovely and made me feel very at ease throughout the whole process! He talked me through the different options I had and gave his own opinion on what would suit what I was looking for best.
Credit to the whole team there who were lovely, laughed joked and made the whole process one of the best and most enjoyable shopping experiences I've had.
We are still deciding what to do but the whole shopping experience at the Boston store was excellent! When we decide what to do based on the options Ash presented to us we will definitely be back to order. A* service and highly recommend to everyone!

2024年7月20日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi Sally,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Ash able to advise you on our huge range of products and put you at ease while delivering great customer service.
We look forward to assisting you soon with your project.
All the best,
United Carpets & Beds Boston

5つ星のうち5の評価

Amazing carpet

Amazing carpet, come in to the store not really knowing what I wanted. Was greeted by ash who was so helpul from the moment we stepped through the door to the moment we drove away. Took us around the shop explaining the difference in the carpets and listened to our needs and was very patient with us. We left the store with an amazing carpet that complements our house very well. amazed by the service we got from ash went above and beyond! a credit to the business.

2024年7月20日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi Jenny,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Ash able to advise you on our huge range of flooring while delivering excellent customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston

5つ星のうち5の評価

Helpful staff

Chris was very helpful and didn't rush or push us to make a decision.

2024年7月12日
自発的なレビュー
United Carpets & Beds - Boston ロゴ

United Carpets & Beds - Boston からの回答

Hi Linda,
Thankyou for leaving us a 5 star review.
We are happy to hear that Chris was able to deliver great customer service in-store.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston

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