United Carpets & Beds - Preston レビュー 

67
TrustScore 5段階評価の3.5

3.5

393 New Hall Lane, PR1 4SY Preston, GB


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5つ星のうち2の評価

I never leave reviews but this felt necessary. A bad experience with United carpets Preston, mainly in terms of poor communication and the actual fitting. I could not believe how quickly the fitters p... もっと見る

企業が回答しました

5つ星のうち5の評価

We always go to United Carpets for our carpets Toby is excellent -very helpful. We bought a new king size bed we went for the Silentnight Westminster frame, Base-Divan silentnight Edinburgh Mattr... もっと見る

企業が回答しました

5つ星のうち5の評価

I bought a great deep mattress from here which was a brilliant price - very comfortable. The mattress was much cheaper than other stores in Preston yet still good quality. I also had a stair carpet fi... もっと見る

企業が回答しました

5つ星のうち5の評価

Overall very good customer service. Had good guidance and help in choosing material and also when they came to measure. Ordering to laying the carpet was a smooth process. Good prices as well. Shop at... もっと見る

企業が回答しました


企業情報

  1. カーペット店
  2. 寝室家具店
  3. 床材店
  4. 家具店
  5. リビングルーム用家具の店
  6. マットレス専門店

当該企業による記述

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

当該企業による記述

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

連絡先

3.5

まあまあ

TrustScore 5段階評価の3.5

67件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 98%に回答しています

通常48時間以内に回答

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3.5

すべてのレビュー

(67)

過去12か月のレビュー数: 1,921

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5つ星のうち3の評価

No problems with measuring and estimate…

No problems with measuring and estimate first class was advised it would take approximately 1week once I ordered and paid took over 3 weeks no problems with fitting again first class very professional efficient and tidy just let down with comunacating with shop assistant

2025年10月17日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi Stephen, thank you for taking the time to leave our Preston store feedback.

We're so pleased our Preston store could provide you with a very professional and efficient service.

We hope to assist you again in the future, take care.

5つ星のうち5の評価

We always go to United Carpets for our…

We always go to United Carpets for our carpets Toby is excellent -very helpful. We bought a new king size bed we went for the
Silentnight Westminster frame,
Base-Divan silentnight Edinburgh
Mattress-Miracoil geltex
Headboard Vienna (in grey)
I must say it is so comfy and finishes the room off nicely. Toby assisted us with the purchase -10/10- Highly recommend

2025年9月23日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi Sophia, thank you for taking the time to leave feedback.

Its great to hear how our Preston store could make your experience a positive one.

We hope that you love your new bed and mattress, have a wonderful day.

5つ星のうち5の評価

Very good customer service, reasonable prices, extended hours

Overall very good customer service. Had good guidance and help in choosing material and also when they came to measure. Ordering to laying the carpet was a smooth process. Good prices as well. Shop at Preston is open for longer hours in comparison to some others which was also very helpful. Slight issues with phones not being manned properly during busy hours so have had to ring few times to contact, but they were quite helpful when i managed to speak to them. So far very Happy customer.

2025年8月7日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi, thank you for taking the time to leave a review.

We're so happy our Preston store could help you find the right carpet for you and your home.

Thanks again for the recommendation, we hope to assist you again soon.

5つ星のうち5の評価

Absolutely first class

Absolutely first class, from start to finish, highly recommended.

2025年5月14日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi Samantha, thank you for sharing how our Preston store did.

Its great to hear that they could provide you with a first class service from start to finish.

Thanks again for the recommendation, take care.

5つ星のうち5の評価

Great experience

Am extremely pleased with the quality of the carpets and the value for money.
Everyone I dealt with at United C andB Preston was polite friendly and efficient.
The carpet fiitter did an excellent job and was speedy.

2025年7月28日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi Christina, thank you for taking the time to leave such a kind review.

Its great to hear that our Preston store & fitter could provide you with a 5 star service that was friendly and efficient.

We hope to assist you again on any future projects, take care.

5つ星のうち4の評価

Pleasant service

Pleasant service, fair product and a reasonable price.

2025年6月18日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi Phil, thank you for taking the time to leave us a review!

We're so pleased that our Preston store could meet your expectations and provide you with a pleasant service with reasonable prices.

We hope to assist you again in the future, take care!

5つ星のうち5の評価

Great service and good value

Great service and good value. Martin was very helpful.

2025年6月12日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi Robert, thank you for taking the time to leave us a review!

We're so glad that our Preston store could provide you with such a great service with good value.

We hope to assist you on any future projects you may have.

All The Best
The United Team

5つ星のうち5の評価

Love our carpet

We love our new carpet. Feels great under our feet. The sales man was really helpful and the fitter was friendly and efficient.

2025年5月8日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi Tanya, thank you for leaving such kind feedback!

Its so great to hear that our Preston store could make your experience with us a positive one that was friendly and efficient.

We're so glad that you love your new carpet, take care!

5つ星のうち5の評価

Electric Adjustable Beds

We are very pleased with our purchase from United Carpets and Beds. From initial enquiry to delivery everything went smoothly. They were very reasonably priced and offer NHS discount. We would have no hesitation in recommending them.

2025年5月23日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi Caroline, thank you for leaving a review!

We're so pleased that our Preston store was able to meet your expectations and make your experience with us a positive one.

Thanks again for the recommendation, take care!

5つ星のうち1の評価

The fitter did not do a good job

The fitter did not do a good job. They cut my laminate flooring by trying to cut the carpet
Also the carpet was fitted like apprentice would have done that not happy at all will not buy again and definitely will not recommend you to anyone instead ill spread the word how bad my experience was! Very disappointed for the amount of money i paid!

2025年3月20日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Good afternoon Edgars, thank you for taking the time to leave a review.

We're disappointed to hear that your expectations and standards was not met by the independent fitter from out Preston store.

We would like to hear more about your experience, please email customerservice@unitedcarpets.net, at your earliest convenience and a member of our team will be in contact.

Kind Regards
The United Team

5つ星のうち5の評価

The carpet choice was good

The carpet choice was good, the prices were right and the fitters were excellent. Two carpets down and look great. Happy to recommend to anyone. We will be back again soon.

2025年4月9日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi Elaine, thank you for taking the time to leave us a review!

Its great to hear that our Preston store and independent fitters could make your experience with us such a positive one.

We hope that you love your new carpets, thanks again for the recommendation!

5つ星のうち5の評価

Good value for carpet and fitting

Good value for carpet and fitting. Good communication. Good advice too. Used twice recently and will be back soon.

2025年4月2日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi Mr Aspden, thank you for taking the time to share how our Preston store did!
We're so pleased that they could provide you with such a positive service.
We look forward to your next visit with us, have a fantastic afternoon!

5つ星のうち5の評価

Although im still waiting for a carpet…

Although im still waiting for a carpet to arrive at the store i cannot fault the customer service. Excellent service. Fitters were great. One bedroom carpet came small so had to re order. It still has not been delivered and its been a few weeks of waiting. I was told delivery comes in on Tuesday but dont know if my carpet will arrive…. Still waiting. Update.. i rang the store today (05 March 2025) and was told it might arrive in March 13 2025. But still can not guarantee it will arrive. I really hope it does as i only have underlay in the bedroom and need to unpack and can not do that until i have the carpet. I need to get the rest of the furniture in to my room. Fingers crossed..

2025年2月6日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi Sofia, thank you for taking the time to leave us a review!
We're so pleased that our Preston store was able to provide you with excellent customer service while in store and that the independent fitters were great. I'm sure when your next carpet arrives the team will not disappoint.
We hope we get the chance to assist you again in the future.
All the best
The United Team

5つ星のうち5の評価

Best carpet shop about

Best carpet shop about. Scott and his team were very helpful as always. Will be back for our next carpetb

2025年2月25日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hello, thank you for taking the time to leave us a review!
We're so pleased to hear that our Preston store was able to meet your expectations and provide you with a positive service.
We look forward to assisting you next time, have a fantastic afternoon!

5つ星のうち1の評価

Everything was wrong from start

Everything was wrong from start. Gave our own measurements the boss at shop said not to worry when placing order as they allow and give additional 10cm extra for fitting. The carpet fitters came with the carpet with 4cm short and cut and pasted left over bits to patch up. The fitting is so bad, it’s all crease and bumps everywhere. They also fitted the carpet with shoes on, without any shoe covers/ protectors. When mentioned they didn’t have any left, not very professional. We have no shoes policy it was bad practice and disturbingly unhygienic to our new carpet as they were going in and out the house while fitting the new carpet.

Sadly the shop never honoured their word of extra 10cm carpet they mentioned at ordering and taking payment and said it was our fault for not measuring properly and brushed their carpet fitters under the carpet as they said they are independent fitters which we had to pay them cash separately on the day.

2025年1月27日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi,
Thankyou for leaving us a review.
The customer service team are aware of your complaint and are in communication with the store to resolve this for you.
If you have any further information please let the team know.
Kind regards
The United Team

5つ星のうち5の評価

I bought a great deep mattress from…

I bought a great deep mattress from here which was a brilliant price - very comfortable. The mattress was much cheaper than other stores in Preston yet still good quality. I also had a stair carpet fitted. The shop floor staff were professional and knowledgeable, ensuring I got what I was looking for at a great price. The carpet fitter did an outstanding job today, his work was flawless. I am very happy with this company and would definitely use again. Thank you.

2025年2月3日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi Rebekah, thank you for taking the time to leave us a review! We're so glad our Preston store could meet your expectations and provide you with efficient service that met all of your needs. We look forward to seeing you again next time, have a fantastic afternoon!

5つ星のうち1の評価

Rip off

Rip off, they say fitting is free but it isn't and you have to pay for fitters with cash when they arrive. So little bit dodgy.

2025年1月29日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Good afternoon Dejmien, thank you for taking the time to leave us a review! All of our free fitting information is explained at point of purchase, how ever if you would like to view our terms and conditions please visit https://www.unitedcarpetsandbeds.com/free-fitting
Kind Regards
The United Team

5つ星のうち5の評価

We went to the store in Preston

We went to the store in Preston. Sales man in store was really. Carpet fitted excellent

2024年12月5日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Hi Julie, its great to hear you recieved such positive in store experience while visiting our Preston store! We're so glad we was able to meet your expectations, we hope you love your new carpet!

5つ星のうち1の評価

The Very Disappointed!!!carpet was fitted and before I’d…

The carpet was fitted and before I’d realised it was the WRONG colour!-not the colour I chose when ordering.

Also,there was a lot of damage done to walls,which were newly painted and required my decorator to come in to repaint!

2024年12月26日
自発的なレビュー
United Carpets & Beds - Preston ロゴ

United Carpets & Beds - Preston からの回答

Good afternoon Carmel, thank you for taking the time to leave us a review! We're sorry to hear that your experience with our Preston wasnt a positive one. We would like to hear more about your experience please email customerservice@unitedcarpets.net at your earliest convenience with your details, so we can try and make your experience a positive one.
Kind Regards
The United Team

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