Uscenes レビュー 25

Uscenes からの回答

2026年2月9日 に更新

Hi Jan,

Thank you for updating your review — I appreciate you coming back to do that.

Just to clarify for anyone reading: the delay was caused by a temporary website issue affecting one specific product type, not our normal delivery process. As soon as we became aware of it, the issue was resolved and the order completed immediately.

We’re in the process of moving away from the old setup so this can’t happen again. I’m glad the screensaver works well and that everything ended positively.

Thanks again for your patience and for updating your feedback.

Uscenes からの回答

2026年2月10日

Thank you very much for the review. We are going to move the site and improve things over the next couple of weeks. Will be far better in future. All the best

Uscenes からの回答

2026年2月10日

Thank you very much, sorry for the late reply starting fresh with such a big site single handed is quite an undertaking. All should be in place early March

Uscenes からの回答

2026年2月10日

Thanks for taking the time to review us Tim, we appreciate your custom.

Uscenes からの回答

2025年12月13日

Hi Steve, thank you for the review. Delighted we made you happy. Have a merry Christmas and happy new year. Hopefully see you on the new version of the website in a month or two.

Uscenes からの回答

2025年12月8日

Hi Rob, thank you so much for your positive review. We are always happy to hear a customer is satisfied with the screensavers. We will be starting fresh with a simpler website early 2026. Hopefully see you again. Happy Holidays.

Uscenes からの回答

2025年11月6日

We are genuinely sorry to hear you've encountered an issue, as our 4K MP4 video files are industry-standard and thoroughly tested for seamless looping. As a digital file, the product itself cannot be defective.

In almost every case where a customer has trouble, it's due to a specific TV setting or the way the way a TV reads videos on a USB drive.

We want to get this resolved for you immediately. Please contact our dedicated support team directly at info@uscenes.com and include the brand and model of the TV you are using. We will respond within 24 hours with step-by-step guidance to ensure your video is working perfectly.

Uscenes からの回答

2025年11月6日

We sincerely apologize for the initial confusion regarding your purchase. Uscenes offers digital 4K video downloads only, as stated on our product pages. We see you reached out, and we have resent the download instructions/login details to your email. We aim for 100% satisfaction, and we'll gladly issue a full refund if you were specifically expecting a DVD, as we want you to be happy with your experience.

Uscenes からの回答

2025年11月6日

Thank you for the feedback on resolution. We appreciate you taking the time to review us.

We currently provide our videos in 4K Ultra HD resolution, which is the highest practical standard supported by 99% of today's smart TVs (including all modern Samsung, LG, and Sony models).

While we continually test new technology, files above 4K often exceed the playback capabilities of all but the most expensive professional displays. We prioritize a smooth, seamless viewing experience over files that might cause technical issues for our customers.

We are committed to delivering the best quality ambient scenes available. We encourage any customer who experiences a quality issue with their 4K file to contact us directly at info@uscenes.com so we can ensure their display settings are optimized.

Uscenes からの回答

2025年7月1日

Hi George. Thanks for the review. Glad you like it. I hope you aren't just seeing a photo? If so please get in touch and we will help fix it. The "image" is a video of our old aquarium. We don't sell that many hence the $19, which we know seems a lot when DVDs were usually cheaper.

Please bear in mind that this aquarium cost Mike around $14k to make and $6k to maintain. I looked after it once while he was away and it had loads of stuff under and big barrels in the wall behind.

He probably still hasn't made his money back, but that's OK as it was for him and his kids. The point is that we are just a small company, with not many sales, but we filmed some great aquariums and visited other locations especially to film. I recall pouring with sweat at some of the sunny places with a towel on my head and an umbrella to protect from the sun.

Most Uscenes 4K videos are even more at $23. It isn't just the aquarium. We also had a lot invested in cameras. We sell the Windows screensavers cheap for $5 and make almost nothing. We have done sales too, nothing. I wanted to upgrade cameras for HDR and then 8K, but we just don't sell enough.

But every Christmas we use the same fireplace video. Hopefully you will find you get repeat use from your virtual aquarium. In the long run you might then see the value from a different perspective.

If there is any issue just let us know. I always try and make customers happy and almost always fix any problems. You have a valid point and if it's not already on the product page, I will link to our longer version of this video now.

Uscenes からの回答

2025年5月17日

Thank you very much for taking the time to leave a review. I am glad I was able to get back to you quickly. Hopefully you are enjoying your Uscenes TV screen saver. You picked our favorite aquarium. All the best.