USCCA レビュー 

USCCA からの回答

2024年7月23日

We are sorry to hear that you canceled your membership, Lee, and that you did not have a good experience doing so.

The intent behind specifically requesting the “365 Day Bulletproof Guarantee” or a full refund is not to deceive or have a ‘gotcha’ moment with members, but rather to ensure their membership ends when the member intends it to. With that said, I am glad to hear we were able to correct this with you and process the refund you intended.

If you have any other questions that arise, or wish to give USCCA membership a try again in the future, we are always here and happy to assist!

USCCA からの回答

2024年7月15日

Thank you for your support! We’re honored to have you as a part of the USCCA family and love seeing you get value from the education and training resources. It is greatly appreciated that you recommend us to your friends and family, and we will be sure to serve them just as well as we serve you.

USCCA からの回答

2024年7月10日

Thank you for your kind words, Eric! We strive to deliver outstanding service and we will continue to aim to exceed your expectations!

USCCA からの回答

2024年7月17日

We are very sorry to hear about your decision to cancel your membership, Joseph. Unfortunately, there has been a lot of misleading and false information circulating about those two cases specifically, as well as about our membership benefits in general.

We remain committed to educating and training responsibly armed Americans and providing access to the self-defense liability insurance policy that the USCCA has purchased. The insurance company is contractually required to provide coverage so long as you can, in good faith, assert self-defense as a justification under the law, so there is no "picking and choosing" involved.

We would be more than happy to address any specific questions or concerns you have about those cases or any other aspects of membership benefits. Please feel free to reach out to discuss them further!

USCCA からの回答

2024年6月24日

John, thank you for your fantastic review! We're pleased to hear that you find the USCCA to be an excellent resource for both new and experienced firearm owners. Our goal is to provide comprehensive information, training, and current news to support our members, and we're glad that you appreciate our efforts. Thank you for being a valued member, and we look forward to continuing to serve you!

USCCA からの回答

2024年6月12日

Thank you so much for your wonderful review and for being an active USCCA Certified Instructor! We are glad to hear about your positive experiences with our Customer Engagement team. It is great to know that they were able to quickly identify and resolve the issues you encountered with your course content and publishing.

We truly appreciate your honesty, and it's heartening to hear that our team handled each interaction with respect and genuine friendliness. We strive to provide the best support possible, and your kind words reinforce the hard work and enthusiasm our advisors put into their roles.

If you ever need further assistance, please don’t hesitate to reach out. We’re always here to help.

Thank you once again for your support and for being a valued USCCA Instructor.

USCCA からの回答

2024年6月11日

Thank you for sharing your experience with us, Greg, and for being a part of the USCCA family! We’re delighted to hear that Nathan was able to assist you in finding a plan that suits your needs. Our goal is to ensure you receive the best value and service, and we’re glad Nathan took the time to explain the differences between the platinum and gold levels.
Your feedback is very important to us, and we’re pleased that you chose to continue your membership with our gold level. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re always here to help.

USCCA からの回答

2024年6月4日

Bill, thank you so much for your kind words and for sharing your experience with us! We’re happy to hear that our Customer Engagement team was able to assist you promptly and effectively. Ensuring our members have quick and knowledgeable support is a top priority for us, and it’s wonderful to know we met your expectations.

We’re also glad you found our 24-hour critical response team helpful and that you appreciated the flexibility of choosing your own attorney. Our goal is to provide the best support and peace of mind, especially during critical times.

Your feedback reaffirms the hard work we put into our services, and we’re grateful for your trust in us. If you ever need further assistance, please don’t hesitate to reach out. Thank you once again for your exceptional review!

USCCA からの回答

2024年5月28日

Thank you for being a valued member, Katherine! We sincerely apologize for the inconvenience and frustration you experienced when your card expired. We understand how the automatic emails may have come across as aggressive, especially over the holiday weekend.

The emails are automatically sent to ensure that members are promptly informed about any issues that could cause their membership to lapse unknowingly. Our intention is to prevent any surprises or disruptions in your coverage, not to be aggressive.

Your feedback is important to us, and we truly appreciate you bringing this to our attention. We will share your experience with our team to reconsider how we handle payment notifications to improve our communication and avoid causing unnecessary stress in the future.

Thank you for your understanding, and we hope to continue serving you. If you have any further concerns, please don’t hesitate to reach out to us directly.

USCCA からの回答

2024年5月14日

We appreciate you sharing your feedback, Pastor J! Your choice to join USCCA for your membership and your armed security team's training means a lot to us. Your commitment to protecting your place of worship is commendable, and we're honored to stand by you in this important endeavor!

USCCA からの回答

2024年5月13日

Thank you for sharing such positive feedback about your experience with us, Matthew! We’re truly grateful for your loyalty through the years and that you’ve found our organization to be excellent and informative. Knowing that our videos, classes, and other resources have provided peace of mind over the years means everything to us, and we’re committed to continuing to provide value and support to you as a valued member of our community. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here for you every step of the way. Thank you again for your kind words and for being a part of the USCCA family!

USCCA からの回答

2024年5月13日

We genuinely value your sharing of your experiences as a member of our family, Ray. We’re deeply sorry to hear about your loss, and we’re glad to have been able to support you during such a difficult time. Providing exceptional service and care is at the heart of everything we do at USCCA, and we’re honored to have been there for you when you needed us most. Thank you for allowing us that privilege by being a member. If you ever need anything, know that you can always reach out! Take care and stay safe, Ray!

USCCA からの回答

2024年5月13日

Thank you for being part of the USCCA family and for sharing your feedback, Rex! We appreciate your kind words and support as it is great to hear that you are enjoying the training and education included with your membership. Please don’t hesitate to let us know if you have any questions or need anything. Have a great day and stay safe!

USCCA からの回答

2024年5月9日

Thank you for your wonderful review, Jim! We're delighted to hear that you've found peace of mind in being a USCCA member. Our Critical Response team is dedicated to being there for you whenever you need support. We appreciate your trust in us and are here to assist you every step of the way.

USCCA からの回答

2024年5月6日

Paul, we are very happy to hear that our award-winning Customer Engagement team was able to help you in a timely and satisfactory manner! In addition to being entirely U.S. based and available 24/7, our Customer Engagement team takes pride in helping every person who calls, chats, or emails in.

Thank you for recommending the USCCA membership to others as well. If anyone you know decides to sign up based on your recommendation, please be sure to have them mention you as a referral so you receive the referral bonus of a $200 USCCA store coupon code!

USCCA からの回答

2024年5月3日

Thank you for sharing your experience as a long-time member of the USCCA, Rocky! Your background as both a soldier and a peace officer adds valuable perspective, and we're glad to hear that our coverage makes you feel as confident as when you were in uniform.

We're committed to being responsive and easy to work with, and we're thrilled that you've found us to be pleasant and reliable. Thank you for trusting us! If you ever need anything, please don't hesitate to reach out.

USCCA からの回答

2024年5月2日

Thank you so much for your kind words and for being a long-time member of USCCA, Marc! We greatly appreciate your support and are glad to hear that we've been able to assist you whenever you need information or help. Your recommendation means a lot to us! If you ever need anything else or have any questions, please don't hesitate to reach out.

USCCA からの回答

2024年5月1日 に更新

This is great to hear, Bert! We appreciate you sharing your positive experience and are glad to hear that you've had consistently positive interactions with our advisors. We're grateful for the opportunity to assist you and if you ever need anything in the future, please don't hesitate to reach out.

USCCA からの回答

2024年4月23日

Angela, your feedback means a lot to us. We're delighted that our team delivered a professional, helpful, and kind experience for you. Ensuring our members grasp all their membership benefits is paramount, and we're glad we could provide clarity. Thank you for sharing your thoughts; we're excited about the opportunity to assist you again down the road!

Feel free to contact us anytime at 877-677-1919.

USCCA からの回答

2024年4月23日

Tiffany,
We completely understand your frustration over the situation and apologize for your experience. The feedback that you also left on BBB regarding this situation has been responded to, but for clarity, we would also like to extend the information here.

It was never our intention to mislead you in any way. We have reviewed all of the calls, emails, and notes on your account to gain a better understanding of what happened and be able to improve our processes moving forward. During your initial contact on 01/23/2024, we never intended or stated that we would put your account on hold or suggested that it was canceled. Our goal was to offer flexibility given the circumstances leading to your decision to cancel. We proposed covering next month’s fee and following up with you in March to ensure you still wished to continue your membership. We appreciate that you found this arrangement to be helpful and as promised, we reached out via phone on 3/14/2024 and left a voicemail to confirm your continued membership. Unfortunately, despite our efforts, we didn’t receive a response from you until your call in April, which led to the charge for March and the continuation of your membership to prevent any lapse unknowingly.

As of your contact on 04/20/2024, your membership was canceled. There will be no further charges from us. Additionally, as there was confusion about the status of your membership after the February payment was waived, we have refunded the payment that came out in March for you. There will be a check mailed to you for $39.11. Again, we apologize for the frustration that you have experienced. Please let us know if there is anything else that we can do to further assist you. Take care and stay safe!