Usemanly レビュー 310

Usemanly からの回答

2026年5月14日

Hi Danielle,

Thank you so much for sharing this. We’re really glad your boys are loving the shampoo and conditioner and that you’ve been happy with the scent, feel and results.

It’s always great hearing when products become part of the routine so quickly. We’re excited for you to try the body wash and deodorant next as well.

We truly appreciate your support and hope the boys continue loving the range.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月14日

Hi there,

Thank you for sticking with us, and I’m really sorry again that your order took longer than expected and didn’t arrive complete the first time. I completely understand how frustrating that would have been.

That said, I’m so glad to hear the products have still been a win in your home. If your boy is smelling fresh and feeling good, that’s exactly what we hoped for when creating the range.

If you could please reach out to us directly, we’d really love the chance to make this up to you and help however we can.

We truly appreciate your patience and support, especially after the rocky start.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月14日

Hi Siddharth,

Thank you for your honest feedback. We completely understand that spending around $100 every few months on body wash and deodorant isn’t affordable for everyone, especially with the rising cost of everything at the moment.

We’ve tried to create products using quality ingredients that actually work, but we also understand value means different things to different families. Feedback like this is really important for us as we continue looking at bundle options, pricing and ways to make the range more accessible.

We genuinely appreciate you giving us a try and taking the time to share your thoughts.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月14日

Hi Shannon,

Thank you for the honest feedback, and I’m glad our customer support team was able to help sort out the subscription issue for you.

I completely understand what you mean about the warmer weather and the smell starting to come back by the end of the school day. Teenage boys, heat and long school days can definitely put any deodorant to the test.

Our deodorant is a natural formula, so it works differently to traditional antiperspirants that use aluminium to block sweat. We know some families would love a stronger antiperspirant style option, and feedback like yours is really valuable as we continue developing the range.

We truly appreciate you sticking with us and for sharing your experience so openly.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月14日

Hi Melissa,

Thank you so much for sharing this. We’re really glad you’re loving the deodorant and the scent.

We put a lot of thought into creating something that smells fresh and clean without being overpowering, so it’s great to hear it’s hit the mark for you.

We truly appreciate your support.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月14日

Hi Julieta,

Thank you so much for this. It genuinely means a lot to hear you’re happy you found us.

We’re really glad the products have been a good fit for your son and that you’ve had a positive experience with them. Helping families through those teenage years is exactly why we created Manly.

Thanks again for your support.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月14日

Hi Tash,

Thank you so much for sharing this. We’re really glad your 13 year old is enjoying the products. That age can be such a tricky stage, so when they genuinely like using them, that’s a big win for us.

We truly appreciate your support and for choosing Manly for your family.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月14日

Hi Julie,

This gave us a laugh, thank you for sharing it. We’re really glad the grandkids are loving the products and that the scent hits the right balance. Fresh and clean without smelling like a florist shop was definitely the goal.

We really appreciate your support and for choosing Manly for your family.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月14日

Hi Sumaira,

This honestly means so much to read. Hearing that it’s made such a noticeable difference, not just with BO but even with the smell in his room, is exactly the kind of real life impact we hoped these products would have.

It’s especially meaningful knowing your son is autistic and that the clean ingredients matter to you as a parent. We know how important it is finding products that feel right, smell right and are comfortable to use consistently.

The fact that you’re not easily impressed makes this even more special to us. Thank you for giving us a chance and for sharing your experience.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月14日

Hi Chris,

Thank you so much for this review. We know finding a natural deodorant that actually works can be a challenge, so hearing that this one ticks all the boxes for you really means a lot.

We’re especially glad you mentioned no streaks and a scent that still performs well without being overpowering. That balance was really important to us when developing it.

We truly appreciate the recommendation and your support.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月14日

Hi Henry,
I’m genuinely sorry to read this, and I can completely understand why you’re upset if this has been your experience. Feeling like your order hasn’t been fulfilled properly or that you haven’t been able to get the clarity and support you expected would be incredibly frustrating.

I do want to assure you that we are a real Australian business with a real team behind it, and we take feedback like this seriously. We’re not here to trap people into subscriptions or ignore customer concerns. If something has gone wrong with your order or account, we absolutely want to investigate it and fix it properly.

I’m also sorry if parts of the website or links weren’t working correctly for you. That’s not acceptable and it’s something we’re continuously working on improving. The same goes for communication around subscriptions and orders. Customers should always feel informed and in control.

If you’re open to it, please send us an email with your order details so we can personally review what’s happened and work towards a resolution for you. We genuinely do care about our customers and would appreciate the opportunity to make this right.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月18日

Hi Matthew,

I’m genuinely so sorry for this experience. After being a customer with us for over a year, you should never have been left feeling ignored, especially after receiving the wrong products and making multiple attempts to contact us. I completely understand your frustration and disappointment.

I’ve checked into this and we did respond to your previous emails, but I’m very sorry if those responses did not come through or were never received on your end. I understand how frustrating that would have been, especially while trying to get this resolved. We have also sent you another email regarding this.

Receiving 4 incorrect deodorants instead of the Ball Deodorants you ordered is a major mistake on our end, and I’m truly sorry for the inconvenience this caused you.

I can also confirm that we have processed a refund for the incorrect order. We have also escalated and processed a complete Hygiene Kit to be sent out to you as an apology and to help make this right.

We really appreciate you bringing this to our attention and giving us the opportunity to make this right. Again, I’m deeply sorry for how this was handled.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月12日

Hi there,

Thank you so much for sharing this. We’re really glad your son is loving the products and that you’re enjoying the scent as well.

It’s also great to hear the ordering and delivery process went smoothly for you. We work hard to make the whole experience easy from start to finish.

We truly appreciate your support.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月12日

Hi Jennifer,

Thank you so much for sharing this. We love hearing that your sons are enjoying the products and that the scent has been such a hit.

It’s also really nice to hear the packaging and presentation stood out to you. We want it to feel exciting to receive and something they’re proud to use.

We truly appreciate your support and for choosing Manly for your family.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月11日

Hi there,

Thank you so much for sharing this. We love hearing that both your hubby and son in-law are happy with the products. That’s always a great sign when it’s a hit across the family.

We really appreciate your support and hope they continue enjoying the range.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月6日

Hi Dean,

I’m really sorry to hear this, and I completely understand your frustration. It should never feel impossible to cancel a subscription, and we’re sorry this has been your experience.

You can absolutely cancel or manage your subscription anytime through your customer portal, and if you ever have trouble accessing it, our team can help directly as well. There’s no lock in or obligation to continue.

We take feedback like this seriously and genuinely appreciate you raising it. If you’re open to it, please reach out to us so we can look into your account and resolve this properly for you.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月4日

Hi Jason,

I’m really sorry to hear this, and I completely understand why it would feel frustrating. No one wants to feel like they’ve been signed up to something they didn’t intend to. I’m also sorry if this wasn’t clear on your end, that shouldn’t have caused any confusion.

If this has happened to you, you can absolutely cancel at any time, there’s no lock in or ongoing commitment. You can also cancel or manage your subscription anytime through your customer portal, or just reach out to us and we’ll take care of it straight away for you.

We genuinely want this to be a positive experience and really appreciate you giving us the chance to fix it.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月3日

Hi Jessica,

I’m really sorry reading this. I completely understand how frustrating it would be to feel like you didn’t receive what was advertised, especially when it comes to kits and free gifts. That’s not the experience we want anyone to have, and I’m sorry you felt dismissed when you reached out.

We take this kind of feedback seriously, especially around how our products are presented and communicated. It should always be clear what’s included, and if that wasn’t the case here, that’s on us.

We’ve reached out to you directly to look into this further. If you could please respond with your order details, we’d really appreciate the chance to properly review what happened and resolve your concerns.

We genuinely want to make this right for you.

Callum,
Founder, Manly

Usemanly からの回答

2026年5月2日

Hi Sheza,

Thank you for sharing this, we really appreciate it. It’s great to hear you’re enjoying the products and finding good value in them as well.

We’re always working to keep things effective and fairly priced, so feedback like this means a lot.

Thanks again for your support.

Callum,
Founder, Manly