Purchased an immaculate e partner from these guys yesterday - such a well organised process from turning up and being met by your salesman - test drive - purchase and then onto the handover team who d... もっと見る
企業が回答しました
所在地
所在地を変更23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ Hinckley, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was a bit unsure at first, but the team at V12 Sports and Classics Hinckley made the process straightforward.Done a test drive with the Manager Kevin which was ok and was polite.I felt looked after... もっと見る
企業が回答しました
absolute brilliant service from start to finish the salesman furqan zahid was brilliant very experienced and professional he talked us through all the details very clearly that made things e... もっと見る
企業が回答しました
Terrible experience with this garage. After being offered in the region of £10k which seemed off, I spoke at length explaining I’d have a long drive, so needed a reasonably accurate valuation for my p... もっと見る
企業が回答しました
企業情報
当該企業による記述
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
連絡先
23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ, Hinckley, 英国
4.1
ほぼ満足
5941件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and easy professional approach…
Quick and easy professional approach and staffs were fantastic
2026年10月11日
自発的なレビュー
Ashley Worrell was friendly and…
Ashley Worrell was friendly and informative. The process was very quick and very smooth.
2026年10月5日
自発的なレビュー
Be very careful when buying an EV…
***Be very careful when buying an EV from V12***
I found a Nissan Ariya that appeared to be competitively priced on Auto Trader.
Before placing a reservation fee, I spoke with V12's call centre and was left with the understanding that the vehicle had a full service history. On that basis, I placed a deposit and travelled to Hinckley a few days later.
I test drove the vehicle and again discussed it with the salesman. I remained under the impression that the service history was complete.
After paying for the vehicle, I noticed during the handover process that a service was actually missing from the history.
I expressed my disappointment and was offered a refund, but was advised this would take 3-5 working days. Having travelled a considerable distance and needing a vehicle, I reluctantly decided to proceed with the purchase, believing the car was at least mechanically sound.
Unfortunately, on the drive home, after turning off the ventilated seats, I noticed an unusual drivetrain noise whilst accelerating. A quick search suggested it could be a known reduction gear issue affecting some Ariyas.
Following discussions with V12, I arranged for Nissan to inspect the vehicle. After a lengthy wait for an appointment, Nissan confirmed the fault and V12 ultimately accepted rejection of the vehicle.
What concerns me most is that V12 state their vehicles undergo extensive inspections. I noticed the fault almost immediately during normal driving. Nissan subsequently confirmed the issue. It is difficult to understand how such a significant drivetrain fault was not identified before the vehicle was offered for sale.
The entire process was stressful, time-consuming and left me out of pocket.
The reason this review is 2 stars rather than 1 is because I found Michal in Aftersales and Alpesh during handover to be professional and helpful. My criticism is directed at the overall process rather than the individuals involved.
2026年10月6日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for taking the time to share your detailed feedback. We are sorry to hear about your experience and the inconvenience, stress and frustration caused throughout your purchase journey.
We understand your concerns regarding the service history and the mechanical issue identified shortly after collection. We take matters relating to vehicle quality and pre-sale inspections seriously, and we are disappointed that your experience did not meet the standards we aim to deliver.
Whilst we are pleased that our Aftersales team was able to assist with the rejection of the vehicle, we appreciate that this does not take away from the time and inconvenience you experienced.
Thank you for recognising Michal and Alpesh for their professionalism and support. We will ensure your kind comments are passed on to them.
Your feedback is valuable and will be shared with the relevant teams to help us review our processes and identify areas for improvement.
Asiya was very helpful
2026年10月14日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for your lovely review! We're delighted to hear that Asiya was so helpful during your experience with V12 Sports and Classics. We'll be sure to pass on your kind feedback to her.
We really appreciate your support and hope to welcome you back again in the future!
Good overall experience
Good overall experience, but a couple of disappointing details
Overall, my experience with V12 Sports and Classics was good. The staff were friendly, polite and helpful throughout the process, and I appreciated their professional attitude.
However, I was surprised and disappointed that the Audi was delivered without any interior floor mats. I would have expected at least a basic set to be included with the car.
The car also came with a cable for fast charging, but no home charging cable/charger. I understand that this may depend on what was originally supplied with the vehicle, but it would have been helpful to know this beforehand.
Overall, the experience was positive, and the staff were great, but these small details took away from what should have been a complete and satisfying car-buying experience.
2026年10月10日
V12 Sports And Classics - Hinckley からの回答
Thank you for taking the time to share your feedback.
We are pleased to hear that your overall experience with V12 Sports and Classics was positive and that our team were friendly, professional and helpful throughout your purchase.
We are sorry to hear of your disappointment regarding the missing floor mats and home charging cable. As our vehicles are pre-owned, the accessories supplied can vary depending on what is provided with the vehicle when we acquire it. However, we appreciate your comments and understand that clearer communication regarding these items would have been helpful.
Your feedback is valuable to us and will be shared with the relevant team to help improve our customer experience.
Thank you again for choosing V12 Sports and Classics. We wish you many happy miles in your Audi.
The test drive was useful and helped me…
The test drive was useful and helped me feel confident about the car. During the handover, they took time to explain key features clearly and made sure I was happy.
2026年10月12日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for your lovely feedback! We're delighted to hear that the test drive helped you feel confident in your choice and that our team made the handover process smooth and informative. Customer satisfaction is our top priority, and we're pleased you had a positive experience with us. Enjoy your new car, and we wish you many happy miles ahead!
V12 sports and classics - Professionals.
Purchased an immaculate e partner from these guys yesterday - such a well organised process from turning up and being met by your salesman - test drive - purchase and then onto the handover team who do all the V5 and tax etc for you. Busy place which is always a good sign. No hard sell on warranties etc - just very clear options. I liked the drive home insurance option which just saved a load of hassle for £35 for 3 days temporary insurance. Car was very clean and obviously had been well prepped for us. It’s only day 1 of the car but I would definitely give these guys a look.
2026年10月11日
V12 Sports And Classics - Hinckley からの回答
Thank you so much for your fantastic review! We're delighted to hear that you had such a smooth and enjoyable experience with us, from your initial welcome and test drive right through to the handover.
It's great to know that you appreciated our straightforward, no-pressure approach and the convenience of our drive-home insurance option.
We hope you're absolutely loving your new Peugeot e-Partner and wish you many miles of happy motoring! Thank you again for your recommendation and for choosing us!
Terrible experience with this garage
Terrible experience with this garage. After being offered in the region of £10k which seemed off, I spoke at length explaining I’d have a long drive, so needed a reasonably accurate valuation for my part exchange. Took all info and offered just under £7k which seemed more like it. Get there ready to do a deal to be met with a total brick wall and due to engine bay being dirty offered £4.5k. Not even an apology for completely wasting my time. Just another dodgy dealership.
2026年10月11日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
We would, however, like to clarify that any part-exchange valuation provided before physically inspecting a vehicle is an estimate, based on the information supplied. As with any dealership, a final valuation can only be confirmed once the vehicle has been inspected in person.
We appreciate that you travelled a considerable distance and understand your frustration. However, we would never want to agree to a valuation simply to secure a sale if the vehicle's condition does not justify it.
We always aim to be fair and transparent in our dealings, and whilst we're disappointed we couldn't reach an agreement, we wish you all the best with your search.
V12 are such a complicated company to deal with
V12 are such a complicated company to deal with. Sales were a little pushy as expected, we had reserved the car but our finance wasn't able to be out in place till the Monday, so got the push that even if thought it was Saturday, they wouldn't hold the car for me till Monday for that to happen, so we took their finance which was higher. Overall that experience was still a positive one with them being helpful and moving on a part ex price to assist.
The issues we mainly had all come from aftersales. When you can get hold of them, you stand a chance to get issues sorted. We had issues with the car and needed work completing at a main dealer identified within first few days of sale. V12 were in touch and approved the work, no issues and no fuss.
However when I went to collect the car they hadn't given the main dealer any information re invoicing and I had to pay 1K out of my own pocket to get the car back, which was not what was agreed. I was promised once they had receipt of paperwork and my bank details they would same day/next day pay it back to me. This didn't happen either...
I had to chase 2 or 3 times by email and phone and ultimately they paid but they had stopped talking to me. No response to the emails, no replies to the text they told me to update them on, or messages left for the person dealing to update me. The money just arrived.
They left me a week without paying me back that 1K payment.
Given I had taken time out of work on a couple of occasions, paid for drive away insurance that I couldn't use as car wasn't working initially and then the added issues re being without a car whilst it was at the main dealer, me mentioning all this...nothing, blanked me.
No email replies, no voicemails... nothing.
If you buy a car from them, I believe they will be attentive and they will take the issues seriously if any occur, but they seem lacking with attention to detail and aftersales is often so busy you can't get through and lacking re follow up as well.
This is a shame as without those issues, I would be returning to them for the next car.
2026年8月22日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for taking the time to leave such detailed feedback.
We're pleased to hear that your initial sales experience was positive and that our team was able to assist with your part exchange and the purchase of your vehicle.
We're also glad that the issues identified with your vehicle were addressed and that the necessary repairs were authorised without dispute.
However, we're sorry to hear that the communication surrounding the reimbursement of the repair costs fell short of your expectations. We appreciate that having to pay £1,000 upfront, particularly when alternative arrangements had been agreed, would have been frustrating. Whilst we're pleased the reimbursement has now been completed, we acknowledge that the delays and lack of updates could have been handled better.
We understand that purchasing a vehicle is a significant commitment, and our responsibility to our customers doesn't end once the sale is completed. Your comments regarding communication and follow-up within our aftersales department are appreciated and will be shared with the relevant team.
It's disappointing to hear that these issues have affected your confidence in returning to us, particularly given your positive experience with our sales team.
Thank you again for your balanced and constructive feedback. We hope you're now enjoying your vehicle and wish you all the best.
Purchase new car
I was a bit unsure at first, but the team at V12 Sports and Classics Hinckley made the process straightforward.Done a test drive with the Manager Kevin which was ok and was polite.I felt looked after and things were explained clearly to me from the staffs Rayan-Sohail and Furqan which helped me feel more comfortable. Sohail kept me informed throughout, which I really appreciated. It was good to know someone was on hand to help if I had any questions or needed clarification. The whole experience felt smooth and well-managed, and it left me feeling reassured about everything. And would recommend anyone who want to buy a car from them.
2026年10月11日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for taking the time to leave such a lovely review!
We're delighted to hear that our Hinckley team made your car-buying experience smooth and straightforward. It's great to know that Sohail kept you informed throughout and made sure you felt comfortable and supported every step of the way.
We'll be sure to pass your kind words on to Sohail and the team. Thank you for choosing V12 Sports and Classics, and we hope you enjoy your new car!
V12 Sports And Classics - Hinckley からの回答
Thank you for your great feedback! We're delighted to hear you received excellent service from our team. We really appreciate your support and hope to welcome you back to V12 Sports and Classics in the future!
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently purchased a V12, and I am extremely happy with it. The car looks amazing, drives very smoothly, and offers excellent performance. The buying experience was simple, and the staff were friendly and professional. I highly recommend this car to anyone looking for a reliable and enjoyable driving experience. Thank you for the excellent service!
2026年10月7日
V12 Sports And Classics - Hinckley からの回答
Thank you for your fantastic review! We're delighted to hear that you're so happy with your new car and that you had a smooth and enjoyable buying experience. It's great to know our team provided friendly and professional service throughout. We really appreciate your recommendation and thank you for choosing V12 Sports and Classics. Enjoy your new car!
The handover process was smooth
The handover process was smooth, and everything was explained clearly. They took the time to go through all the options, which made things much easier. Harby was professional and helpful when discussing pricing and helping me choose the car. It felt like they wanted to make sure I understood everything properly.
2026年10月10日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for your lovely review! We're delighted to hear that your handover process was smooth and that everything was explained clearly. It's fantastic to know that Harby provided professional and helpful service, taking the time to guide you through your options and pricing. We'll be sure to pass your kind words on to him. Thank you for choosing V12 Sports and Classics, and we hope you enjoy your new car!
The dealership had a good atmosphere…
The dealership had a good atmosphere and felt well organised. The process with Parv was straightforward and easy to follow. Everything was handled smoothly, making the handover simple.
2026年10月10日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for your lovely review! We're delighted to hear that you enjoyed the welcoming atmosphere at our dealership and found the whole process smooth and well organised. It's great to know that Parv made everything straightforward and ensured an easy handover. We'll be sure to pass your kind words on to him. Thank you for choosing V12 Sports and Classics, and we hope you enjoy your new car!
Mazda cx5
I was impressed when I went to V12, the sales reps and the staff were friendly and there was no pressure selling, which made looking at cars more relaxed. I did buy a car and I am very happy
2026年10月8日
V12 Sports And Classics - Hinckley からの回答
Thank you for your wonderful review! We're delighted to hear that our friendly team made your car-buying experience relaxed and enjoyable, without any pressure. It's fantastic to know that you found the perfect car and are happy with your purchase. We really appreciate you choosing V12 Sports and Classics and wish you many happy miles in your new car!
I booked a collection appointment with…
I booked a collection appointment with V12 Hinckley for 11:00 AM after they called me the day before to confirm my arrival time. I arrived promptly at 11:00 AM, only to be sent to a waiting room where I waited for over an hour before anyone came to speak to me. I had to remind the staff twice about my appointment. While I understand slight delays happen, waiting over an hour just to be seen—followed by another 20 to 25 minutes for them to bring the car round—is completely unprofessional.
The car itself is fine, except for the missing aerial mast on the roof. The assistant, Yousyf, assured me this would be sorted out, but two weeks later, it still hasn't been resolved. They have now said I will receive a refund for the value of the missing part, though I am still waiting to see if that actually happens.
Considering I spent £13,000 here rather than £10, the level of customer service was appalling. Unfortunately, this was my worst car-buying experience in the UK for a very long time.
2026年10月9日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for taking the time to share your feedback. We're sorry to hear that your collection experience did not meet your expectations.
We appreciate that you had a pre-arranged appointment and understand your frustration regarding the time you spent waiting. Whilst we always aim to make the handover process as smooth and efficient as possible, there can occasionally be unforeseen delays, particularly during busy periods. Nevertheless, we acknowledge that communication could have been better during your visit.
Regarding the missing aerial mast, we're pleased to hear that a resolution has been offered, and we apologise that this has taken longer than anticipated. We have passed on your details to the relevant team for them to contact you regarding this.
We're pleased that you're happy with the vehicle itself, although we're disappointed that the overall experience has left you feeling this way.
We value all customer feedback and will take your comments on board as we continually work to improve our service.
I had a positive experience collecting…
I had a positive experience collecting my car. Shamel handled the handover and made sure I understood the key features before leaving. The dealership had a good atmosphere during my visit, which made things comfortable. Shamel took time to check I was happy with everything before finishing up.Big thank to Benjamin also,a very helpful man and a genuine nice guy like Shamel
2026年10月4日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you so much for taking the time to leave us such a lovely review! We're delighted to hear that you had such a positive and comfortable experience when collecting your new vehicle.
It's wonderful to know that Shamel took the time to explain the key features of your car and ensured you were completely happy and confident before driving away. We're also thrilled to hear your kind words about Benjamin and the friendly, helpful service he provided.
Both Shamel and Benjamin will be delighted to receive such lovely recognition, and we'll be sure to pass your feedback on to them!
Thank you for choosing V12 Sports & Classics. We hope you thoroughly enjoy your new car and wish you many happy miles ahead!
V12 Hinckley team very helpful and professional
I was very pleased with how everything turned out at V12 Sports and Classics Hinckley. Joel and Jordan were helpful and attentive during my initial enquiries, answering questions clearly. When it came to inspecting and test driving the car, Dipesh took time to explain things thoroughly and made the process straightforward. He was professional and reassuring, which I appreciated during payment and setting up the purchase. The staff were friendly throughout and came across as honest in their approach.
2026年9月30日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that you had such a positive experience at our Hinckley branch and that the entire process was smooth and straightforward.
It's fantastic to know that Joel and Jordan were helpful and attentive during your initial enquiries, ensuring all your questions were answered clearly. We're equally pleased to hear that Dipesh provided such a professional and reassuring experience throughout the vehicle inspection, test drive and purchase process.
Providing honest, friendly and informative service is something we take great pride in, so it's lovely to know that our team made you feel comfortable and confident with your purchase.
We'll be sure to pass your kind words on to Joel, Jordan and Dipesh, who will be delighted to receive this recognition!
Thank you for choosing V12 Sports & Classics. We hope you thoroughly enjoy your new vehicle and wish you many happy miles ahead!
Manny and Alpesh were very helpful…
Manny and Alpesh were very helpful throughout the process. They kept us informed at every stage, which made things straightforward and clear. Both were friendly and professional in how they handled everything, ensuring we knew what was happening. It felt like they genuinely wanted to make sure everything went smoothly for us. No issues came up, and everything was explained properly. Quite pleased with how it all turned out.
2026年10月8日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for taking the time to leave us such positive feedback! We're so pleased to hear that Manny and Alpesh made your experience enjoyable and hassle-free.
It's wonderful to know that their friendly and professional approach, along with their clear communication throughout, helped you feel informed and confident at every stage. Ensuring our customers feel supported and well looked after is extremely important to us, so it's fantastic to hear that both Manny and Alpesh delivered just that.
We'll be sure to share your lovely comments with them both, as recognition like this really means a lot to our team.
Thank you again for choosing V12 Sports & Classics. We hope you're enjoying your new car and wish you many happy miles ahead!
absolute brilliant service from start…
absolute brilliant service from start to finish
the salesman furqan zahid was brilliant
very experienced and professional
he talked us through all the details very clearly
that made things easy,he sorted out all the paperwork
the test drive was brilliant,and very quiet very smooth
thats it the car was mine,furgan zahid finished the paperwork
the handover team was again very professional who finalised
the documents
BIG THANX to Furqan Rayyan and JQ for all your help
Gareth&jamie
2026年10月4日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you so much, Gareth & Jamie, for taking the time to leave such a fantastic review! We’re delighted to hear you received brilliant service from start to finish and that Furqan made the whole process clear, easy and enjoyable.
We’ll be sure to pass your kind words on to Furqan, Rayyan and JQ – they’ll be thrilled to hear them!
Thank you again for choosing us. We really appreciate your support and wish you many happy and smooth miles in your new car! 🚗
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。