Deontae was very helpful during my visit to V12 Wolverhampton. He took the time to explain everything in detail, making the process much easier to follow. I appreciated that he didn’t rush through any... もっと見る
企業が回答しました
所在地
所在地を変更Cannock Road 122, WV10 0AF Wolverhampton, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Visited V12 Sports and Classics Wolverhampton to look at a car. The staff were approachable and easy to talk to, which made the experience comfortable. Jess was lovely throughout. They were friendly a... もっと見る
企業が回答しました
Everybody was extremely friendly. Our sales person Liam was thorough and helpful and made my whole experience of buying my new car very enjoyable. The person who dealt with all the necessary admin was... もっと見る
Was interested in a BMW car, contacted company via online form, had an initial response to online form, then no reply from specific questions asked. A few days past before i eventually had a response... もっと見る
企業が回答しました
企業情報
当該企業による記述
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
連絡先
Cannock Road 122, WV10 0AF, Wolverhampton, England, 英国
3.8
ほぼ満足
1956件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent Service
Everybody was extremely friendly. Our sales person Liam was thorough and helpful and made my whole experience of buying my new car very enjoyable. The person who dealt with all the necessary admin was also very friendly and helpful. I would thoroughly recommend this company.
2026年10月13日
Recently I purchased the vehicle ford…
Recently I purchased the vehicle ford focus ST line from V12 Wolverhampton. Fantastic way of dealing with customer. Very nice staff and completed the documentation too early. Special thanks to Gio who deal with us perfectly way. Thanks to all staff of V12 Wolverhampton.
2026年10月9日
V12 Sports And Classics - Wolverhampton からの回答
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience with us at V12 Wolverhampton. It’s great to know that Gio and the team provided excellent service and made the whole process smooth and efficient. We’ll be sure to pass on your kind words to Gio and the rest of the team. Enjoy your new Ford Focus ST-Line, and we hope to see you again in the future!
Dealing with V12 Wolves was quick…
Dealing with V12 Wolves was quick friendly and efficient, I can recommend 👍
2026年10月3日
V12 Sports And Classics - Wolverhampton からの回答
We're pleased to hear about your positive experience with V12 Sports and Classics Trust Pilot Group. It's great to know that you found our service quick, friendly and efficient, and we truly appreciate your recommendation. Thank you for your excellent review and five-star rating!
A pleasure doing business.
I saw the car I wanted and they agreed to hold it until I came back from holiday. The salesperson, Ed, spent a lot of time going through all the details necessary and explained everything. The test drive was perfect as was the handover. It took a long time but the customer service and professionalism was first class.
2026年10月5日
V12 Sports And Classics - Wolverhampton からの回答
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that Ed looked after you so well, from holding the car while you were on holiday through to the test drive and handover. We really appreciate your patience with the process and are pleased that Ed’s professionalism and customer service made it a positive experience. We hope you’re enjoying your new car and wish you many happy miles!
Don’t expect any customer service when you leave the forecourt
Great in selling the car to me but then when I tried to call them after to discuss an issue. Which is a big Security Risk! They have not returned my calls or my emails.
With something that is such a security risk, they would have been back in touch.
2026年9月28日
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your feedback. We’re pleased to hear that the initial purchase experience was positive, but we’re very sorry to hear about the difficulties you’ve experienced trying to contact us afterwards.
We understand your concern, particularly as you’ve described the issue as a potential security risk, and we appreciate how frustrating it must be not to have received a response to your calls or emails.
Please contact our Aftersales team directly with your vehicle details so that they can look into the matter and ensure your concerns are reviewed as soon as possible.
We apologise for the lack of communication you’ve experienced and hope we can get this resolved for you promptly.
Shocking customer service & Disregard to Customer Rights Act 2015
Shocking customer service – Refusing repairs on a mechanical failure after just 1,300 miles.
I purchased a 2020 Land Rover Evoque from V12 Sports & Classics, along with a 24-month warranty. After driving just 1,300 miles, an Amber Engine Management Light appeared. My local garage formally diagnosed a physical, internal mechanical fracture (a cracked ceramic core) of the DPF, which consequently choked the Low-Pressure EGR valve. The repair quote is over £2,450.
Despite my local garage explicitly confirming this is a structural mechanical component failure and NOT a routine driving-style soot blockage, V12 initially issued a boilerplate rejection trying to blame my driving habits. They are completely ignoring my statutory rights under the Consumer Rights Act 2015, which dictates that a vehicle must be of satisfactory quality and that faults appearing within the first six months are legally presumed to be inherent at the point of sale.
Furthermore, I am a primary carer for my vulnerable, 80-year-old mother who relies on me for medical transport, and V12’s refusal to honor their legal obligations has left me effectively stranded.
I am incredibly disappointed with their stance, and level of customer service with due to failed promises of telephone call etc. I have now escalated this matter as a formal Quality of Goods dispute with my finance provider (Admiral Money) and will be taking this to Trading Standards and the Financial Ombudsman if it is not resolved immediately. Avoid buying from here if you expect any form of aftersales care or reliability, and don't get hassled into buying the tracker, as mine was never installed after paying for it. Avoid this dealership!!
2026年10月1日
自発的なレビュー
V12 Sports And Classics - Wolverhampton からの回答
Thank you for taking the time to share your feedback. We’re sorry to hear about the concerns you have experienced with your vehicle and the frustration caused by the initial handling and communication surrounding the matter.
We appreciate the seriousness of the issues you have raised, particularly regarding the diagnosed fault, the tracker and the impact the situation has had on you personally.
Since this review was posted, our team has been in contact with you directly to discuss the concerns raised and the next steps. We are currently looking into the matter with the aim of resolving these issues as promptly as possible.
We understand that the level of communication you initially received did not meet your expectations, particularly where promised telephone calls were concerned, and we apologise for the frustration this caused.
As the matter is now being actively reviewed and discussed with you directly, we hope we can work together towards a satisfactory resolution as quickly as possible. Thank you for your patience while we do so.
Good experience
Good experience. Staff very cooperative, kind, caring. All over job great. Thank you very much all V12 team.
2026年9月24日
V12 Sports And Classics - Wolverhampton からの回答
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with us and found our team cooperative, caring and helpful throughout. Your feedback is greatly appreciated by everyone here at V12. Thank you for choosing us, and we wish you many happy miles in your new car! 😊
Josh Thomas at V12
Josh Thomas at V12 was extremely approachable,friendly,with good knowledge and gave me confidence in my purchase.
Thankyou for your assistance Josh,much appreciated!
2026年9月26日
自発的なレビュー
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your wonderful feedback! We’re delighted to hear that Josh was friendly, approachable and knowledgeable, and that he gave you confidence throughout your purchase. We’ll be sure to pass your kind words on to him. Thank you for choosing V12, and we hope you enjoy your new car!
amazing service
2026年9月24日
自発的なレビュー
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your fantastic feedback! We’re delighted to hear you received amazing service. We really appreciate your support and look forward to welcoming you back in the future!
Deontae was very helpful during my…
Deontae was very helpful during my visit to V12 Wolverhampton. He took the time to explain everything in detail, making the process much easier to follow. I appreciated that he didn’t rush through anything, even when some of our requests were being declined by the manager. His calm and positive approach made a difference. It was good to have someone take the effort to keep things clear and straightforward.
2026年9月22日
自発的なレビュー
V12 Sports And Classics - Wolverhampton からの回答
Thank you for taking the time to leave such thoughtful feedback. We’re really pleased to hear that Deontae made your visit to V12 Wolverhampton a positive experience by taking the time to explain everything clearly and patiently.
It’s great to know that his calm and positive approach helped make the process easier, even when some requests couldn’t be accommodated. We’ll be sure to pass your kind comments on to Deontae.
Thank you again for your feedback, and we hope to welcome you back to V12 in the future!
This is my second purchase from v12
This is my second purchase from v12, and like the first one the transaction was very smooth, the v12 team were all very helpful, from making the first phone call, to driving the car away, but most of the work was done by Jess the v12 sales rep she was very helpful and nothing was to much trouble, thanks Jess top marks
2026年9月19日
V12 Sports And Classics - Wolverhampton からの回答
Thank you for choosing V12 again and for taking the time to leave such a great review! We’re delighted to hear that your second purchase was just as smooth as your first and that the whole team made the process easy from your initial call through to driving away.
A special thank you for your kind words about Jess. It’s fantastic to hear that she was so helpful and made sure nothing was too much trouble. We’ll be sure to pass your lovely feedback on to her!
We really appreciate your continued support and hope you enjoy your new car. We look forward to welcoming you back again in the future!
An excellent place to buy a used car
Really nice people friendly and not pushy took the time to explain everything I chose not to take the option of extended warranty and tracking package and it was left at that no pressure a great range of cars
2026年9月19日
V12 Sports And Classics - Wolverhampton からの回答
Thank you for the fantastic feedback! We’re really pleased to hear that you found our team friendly, helpful and, most importantly, never pushy.
We always want our customers to feel comfortable making the choices that are right for them, so it’s great to hear everything was explained clearly and there was no pressure when you declined the additional options.
Thank you for choosing V12, and we hope you enjoy your new car!
Excellent Service
Sardar was very welcoming. All staff went above and beyond to help. I had tried to reserve a car from their Stoke branch a couple of days before but that had already been reserved. Sadar noticed that the original car was now available and a member of staff went to Stoke to bring the car for me to test drive. When I got home I had some trouble with the battery. I left a message for V12 and they got back to me promptly. I took the car to a local Halfords to get a new battery and V12 refunded me straight away. I honestly can’t fault the service.
Love my new car and have had no further issues.
2026年9月12日
自発的なレビュー
V12 Sports And Classics - Wolverhampton からの回答
Sardar was very welcoming. All staff went above and beyond to help. I had tried to reserve a car from their Stoke branch a couple of days before but that had already been reserved. Sadar noticed that the original car was now available and a member of staff went to Stoke to bring the car for me to test drive. When I got home I had some trouble with the battery. I left a message for V12 and they got back to me promptly. I took the car to a local Halfords to get a new battery and V12 refunded me straight away. I honestly can’t fault the service.
Love my new car and have had no further issues.
I recently purchased my Volvo and felt…
I recently purchased my Volvo and felt well looked after throughout. From my first enquiry, Deontae and the team were friendly, approachable, and professional. There was no pressure at any point, which made the process straightforward and stress-free. The car matched the description perfectly, and everything was handled smoothly. I'm very pleased with my purchase.
2026年9月3日
自発的なレビュー
V12 Sports And Classics - Wolverhampton からの回答
Thank you so much for the fantastic review! We’re delighted to hear that Deontae and the team made your experience straightforward, comfortable and stress-free from start to finish. It’s great to know you felt well looked after and that your Volvo was exactly as expected. We really appreciate your kind words and hope you enjoy every mile in your new car! 🚗😊
Great experience!
Great experience at V12 with Liam Jones and “H”. Friendly and extremely helpful, went over and beyond to get us a deal that suited our budget. Despite it being very busy and very late we weren’t rushed and they took their time to make sure everything was understood and we were happy! We got a beautiful car and a cracking deal, very pleased with our purchase, thank you both!
2026年9月6日
V12 Sports And Classics - Wolverhampton からの回答
Thank you for the fantastic review! We’re delighted to hear that Liam Jones and H made your experience with V12 such a positive one.
It’s great to know they went above and beyond to find a deal that worked within your budget and, despite how busy and late it was, still took the time to make sure you never felt rushed and were completely happy with everything.
We’ll be sure to pass your kind words on to them both. We hope you absolutely love your new car and enjoy many happy miles in it!
The process was quick and…
The process was quick and straightforward, with clear updates throughout. Communication was good, and any questions I had were answered promptly. Sarda was helpful during the purchase, making things easier. I'm happy with my new car from v12 Wolverhampton.
2026年9月8日
自発的なレビュー
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your fantastic review! We’re delighted to hear that your experience at V12 Sports and Classics Wolverhampton was quick and straightforward, with clear communication throughout. It’s great to know that Sarda was helpful and made the purchase process easier for you. We’ll be sure to pass on your kind words. Thank you for choosing us, and we wish you many happy miles in your new car!
Bought a car,happy with the service ,Sarda was fantastic
Bought a car,happy with the service I received
2026年9月7日
自発的なレビュー
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your review! We’re delighted to hear that you’re happy with the service you received. We hope you enjoy your new car and look forward to welcoming you back in the future.
Excellent Service - thank you Jess
Great communication and along with assistance, and advice and guidance that was offered and given throughout the whole journey made a pleasant experience.
Calling out Jess, my sales rep was brilliant.
The other names - too many to mention who helped me along - were really good.
All in all a recommended organisation.
2026年8月31日
V12 Sports And Classics - Wolverhampton からの回答
Thank you so much for your wonderful review and recommendation! We’re delighted to hear that the communication, advice and guidance you received throughout your journey made the experience such a pleasant one.
It’s especially lovely to hear your kind words about Jess. We’ll be sure to pass your feedback on to her and the wider team, who will be thrilled to know they made such a positive difference.
Thank you again for choosing us and for taking the time to share your experience. We really appreciate your support!
The team at V12 Sports and Classics…
The team at V12 Sports and Classics Wolverhampton were friendly and professional. They made sure I felt looked after during the process. Josh explained everything clearly, which made things much easier to understand. The rest of the staff were polite and welcoming, offering drinks and checking in to make sure everything was fine. It was a pleasant experience dealing with them.
2026年9月5日
自発的なレビュー
V12 Sports And Classics - Wolverhampton からの回答
Thank you so much for your lovely review! We’re delighted to hear that you had such a pleasant experience with our Wolverhampton team and felt well looked after throughout the process.
It’s especially great to hear your kind words about Josh. We’re pleased that he explained everything clearly and helped make the process easier to understand. We’ll be sure to pass your feedback on to him and the rest of the team, who will really appreciate the recognition.
Thank you again for choosing V12 Sports and Classics. We hope you enjoy your new car and wish you many happy miles ahead!
It’s a really welcoming friendly space
It’s a really welcoming friendly space. Talked all the way through the sale . Definitely recommend this branch
2026年8月30日
V12 Sports And Classics - Wolverhampton からの回答
Thank you so much for your lovely review and recommendation! We’re delighted to hear that you felt welcomed by our friendly team and were kept informed throughout the sales process. We really appreciate you choosing V12 Sports and Classics and hope you enjoy your new car!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。