Mixed feelings about this. Although Harry was attentive and good , but Little pushy on their products which eventually made us to get their extended warranty and guardx. And don’t make our mistake... もっと見る
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所在地
所在地を変更Retford Road, S80 2QD Worksop, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Thank you to Luke Severn and Mia, at the Worksop branch! They both made a stressful decision and process so much easier, buying our first family car for our growing family. Couldn’t recommend them eno... もっと見る
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Excellent service at V12 Sports & Classics. Leo at Worksop was very helpful and knowledgeable. Very happy with the VW T-Roc purchased and the price for the part exchange. I would definitely go back to... もっと見る
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Simon the salesman was very helpful during our visit. He took the time to explain everything clearly and answered all my questions, which made the process easier to understand. I also appreciated that... もっと見る
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4.0
ほぼ満足
1416件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tony& Mia great service 👍
2026年10月16日
自発的なレビュー
Honest clear advice
Dean was very clear and provided honest advice throughout. He was approachable and easy to talk to, which made the process straightforward. Having dealt with him before, I appreciated his transparency and realistic recommendations when discussing the Audi A3. His professional and friendly approach stood out again, making it a positive experience. I’d consider returning to him for my next car.
2026年10月10日
自発的なレビュー
Thank you to Luke Severn and Mia
Thank you to Luke Severn and Mia, at the Worksop branch! They both made a stressful decision and process so much easier, buying our first family car for our growing family. Couldn’t recommend them enough for this! No pressure, just honest truth and respect. 5* Service from amazing people! ⭐️⭐️⭐️⭐️⭐️
2026年10月14日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you for your wonderful 5-star review! We're delighted to hear that Luke and Mia at our Worksop branch made buying your first family car such a positive and stress-free experience.
Choosing the right car for a growing family is an important decision, so it's fantastic to know you felt supported, respected and under no pressure throughout the process. We'll be sure to pass your lovely feedback on to both Luke and Mia.
We really appreciate your recommendation and wish you and your growing family many happy miles in your new car!
Excellent service at V12 Sports &…
Excellent service at V12 Sports & Classics. Leo at Worksop was very helpful and knowledgeable. Very happy with the VW T-Roc purchased and the price for the part exchange. I would definitely go back to buy my next car and recommend to others.
2026年10月13日
V12 Sports And Classics - Worksop からの回答
Thank you for your fantastic 5-star review! We're delighted to hear that you had such a positive experience at our Worksop branch and that Leo provided helpful and knowledgeable service throughout your purchase.
It's great to know you're happy with your new VW T-Roc and the part exchange deal you received. We'll be sure to pass your kind feedback on to Leo.
We really appreciate your recommendation and look forward to welcoming you back when it's time for your next car!
V12 Sports And Classics - Worksop からの回答
Thank you for your great review! We're delighted to hear that Simon provided such helpful service and made your experience a positive one. We'll be sure to pass your kind words on to him. Thank you for choosing V12 Sports and Classics, and we hope to welcome you back in the future!
I was disappointed with the customer…
I was disappointed with the customer experience during the handover of my BMW.
As this was my first time purchasing a car from a dealership, I was really looking forward to collecting it and making the occasion memorable. Unfortunately, the handover felt rushed and impersonal. The keys were simply thrown onto the table, and nobody asked whether I would like a proper key handover or whether I wanted any photographs taken with my new car.
I have seen other dealerships make this moment special for their customers, and I had hoped for a similar experience. I understand that every dealership has its own process, but I believe that basic courtesy, enthusiasm and attention to the customer experience are important, especially when someone is making such a significant purchase.
I left feeling disappointed rather than excited, which was not how I had imagined collecting my first car from a dealer. I hope this feedback will be taken constructively and help improve the experience for future customers.
2026年9月30日
V12 Sports And Classics - Worksop からの回答
Thank you for taking the time to share your feedback.
We're sorry to hear that your vehicle collection experience didn't live up to your expectations, particularly as this was your first purchase from a dealership.
We completely understand that collecting a new car is an exciting occasion, and we always aim to make the experience as enjoyable and straightforward as possible. Whilst our handover process focuses on ensuring all necessary paperwork and vehicle checks are completed, we appreciate that the personal touches can make a real difference.
We're disappointed to hear that you felt your handover was rushed and impersonal, as this is certainly not the impression we want our customers to leave with.
Your comments have been noted and will be shared with the team to help us improve the experience for future customers.
We hope you're enjoying your BMW and wish you many happy miles of motoring.
Great service from Khalil and Mia
2026年10月10日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you for your great feedback! We're delighted to hear that Khalil and Mia provided you with excellent service. We'll be sure to pass your kind words on to them. Thank you for choosing V12 Sports and Classics, and we hope to welcome you back again in the future!
We bought through the Worksop…
We bought through the Worksop dealership with Harry. Although there was a minor issue with the car bonnet not closing, Harry did work hard to get it repaired as quickly as possible. He kept us up to date with regular updates. Thank you Harry
2026年10月8日
V12 Sports And Classics - Worksop からの回答
Thank you for taking the time to leave us such a lovely review! We're delighted to hear that Harry at our Worksop branch provided you with excellent service and kept you informed throughout the process.
Whilst we're sorry there was a minor issue with the bonnet, it's great to know that Harry worked hard to get this resolved as quickly as possible and ensured you were kept updated along the way.
We'll be sure to pass your kind words on to Harry, who will be thrilled to receive this recognition!
Thank you for choosing V12 Sports & Classics. We hope you're enjoying your new vehicle and wish you many happy miles ahead!
Jessica had a welcoming manner and made…
Jessica had a welcoming manner and made everything feel straightforward. The process went smoothly, and she was both friendly and professional throughout. I also appreciated the aftercare—someone clearly took the time to read my comment and act on it, which left me really impressed. Thank you.
2026年10月2日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you so much for taking the time to leave us such a lovely review! We're delighted to hear that Jessica made you feel welcome and ensured your experience was smooth and straightforward from start to finish.
It's fantastic to know that her friendly and professional approach made such a positive impression. We're especially pleased to hear that you were impressed with the aftercare you received. Listening to our customers, taking feedback seriously and acting upon it are incredibly important to us, so it's wonderful to know that this made a difference to your experience.
We'll be sure to pass your kind words on to Jessica and the team, who will be thrilled to receive this recognition!
Thank you for choosing V12 Sports & Classics. We hope you thoroughly enjoy your new vehicle and wish you many happy miles ahead!
I was very impressed by this company
I was very impressed by Mia - handover leader, she dealt with everything very professionally all i had to do was sign on the dotted line, also Harry Dean , a fairly new salesman took me for the test drive and explained the dashboard very well.
2026年10月7日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you so much for your lovely feedback! We're delighted to hear that Mia made your handover experience so smooth and stress-free, and that Harry took such good care of you during your test drive. We'll be sure to pass your kind comments on to them both. We really appreciate your feedback and hope you enjoy every mile in your new car! Happy motoring!
Brilliant experience
Brilliant experience, so easy and smooth, excellent customer service, part ex’ed my vehicle too, no problems with anything, would recommend to anyone, many thanks, Martyn Highe
2026年10月1日
V12 Sports And Classics - Worksop からの回答
Thank you so much, Martyn, for your fantastic review! We’re delighted to hear that you had such an easy and smooth experience with us, including the part exchange of your vehicle. We really appreciate your recommendation and kind words about our customer service. It was a pleasure dealing with you, and we wish you many happy miles in your new vehicle!
Miss sold car?
Purchased a car from Luke on 9th August. Friendly guy and was eager for the sale. Managed to lower the price to what we were looking for. Drove the car home and the car was perfect for 5 days. On that 5th day, it broke down with a fault to the hybrid system. Had to be recovered to be fixed. 8 weeks on we still do not have the car back due to what is needed to be fixed. V12 are not interested and hold no responsibility or offered anything for the inconvenience of the miss sold car. Not even an apology. I wouldn’t use them again. Quick enough to take your money but not bothered in any after sales.
2026年8月9日
V12 Sports And Classics - Worksop からの回答
Thank you for taking the time to leave your feedback. We are sorry to hear about the issues you have experienced with the vehicle following your purchase and appreciate how frustrating it must be to have been without the car while the fault is being investigated and repaired.
We would, however, like to clarify that we have not ignored the concerns raised or simply refused to take responsibility. When a fault is reported after the sale of a vehicle, we have a responsibility to investigate the reported fault properly and obtain sufficient evidence to understand exactly what has gone wrong and what is required to resolve it.
Following this process helps ensure that every case is handled fairly and consistently for everyone involved, while also ensuring that our customers’ statutory rights are respected throughout. With faults involving complex systems, particularly hybrid components, diagnosis and repair can unfortunately take time.
We are disappointed that you feel there has been a lack of after-sales support, as this is not the experience we want our customers to have. We recognise that being without a vehicle for an extended period is inconvenient and frustrating, and we apologise for the inconvenience this situation has caused.
We remain committed to dealing with reported faults appropriately and in accordance with our responsibilities, and we hope the necessary work can be concluded as soon as possible.
Absolutely dreadful business.
Absolutely dreadful business.
I booked in to come view a car which was 3 hours away. in which I paid a holding deposit for... to be told that the car had been sold.
2026年10月6日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
We are very sorry to hear that this was your experience with V12 Sports and Classics. We completely understand how frustrating and disappointing this must have been, particularly after you had paid a holding deposit and were travelling three hours to view the vehicle.
We have passed your feedback on to the relevant team so that we can establish why the vehicle you had reserved was sold. We take situations like this seriously and appreciate you bringing it to our attention.
Please accept our sincere apologies for the inconvenience and disappointment caused.
Problem Car Resolved Well!
We had an unfortunate problem with a car purchased from V12 which only became apparent only 8 weeks after purchase. Once the extent of the problem was established, Hayley Macleod was extremely helpful in working with us to find a solution and ultimately arranging an exchange for a Skoda Karoq.
Mia who did the handover, was, as always, absolutely fabulous, and Alex at Worksop did a great job looking after us on the day of the exchange.
We've now had the Karoq independently checked by our own trusted mechanic, including a full diagnostic check, and he's very happy with it — as are we.
Things don't always go perfectly when buying a used car, and for me the important thing is how a company responds when something does go wrong. V12 ultimately dealt with our problem fairly and made sure we came away with a car we're happy with. Particular thanks to Hayley for seeing it through from beginning to end.
2026年10月1日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you so much for taking the time to share your experience. We’re sorry that you encountered an issue with your original vehicle, but we’re really pleased that Hayley was able to work with you to find a fair solution and arrange the exchange.
It’s wonderful to hear that Mia and Alex also looked after you so well throughout the sale and handover.
We completely agree that when something doesn’t go to plan, what matters is how it’s put right. Thank you for giving us the opportunity to resolve things, and for recognising Hayley’s efforts in seeing everything through from start to finish.
We hope you enjoy many happy miles in your Karoq!
Great service and very helpful.
2026年9月12日
V12 Sports And Classics - Worksop からの回答
Thank you so much for your kind feedback! We’re delighted to hear you received great service and found our team helpful. We really appreciate your support and look forward to helping you again.
From the moment we walked through the…
From the moment we walked through the door, the team were professional and welcoming, the whole process was very well managed. Would definitely recommend to others.
2026年10月5日
V12 Sports And Classics - Worksop からの回答
Thank you for your fantastic feedback! We’re so pleased to hear that you felt welcomed from the moment you arrived and that the whole process was handled professionally. Your recommendation means a great deal to the team, and we really appreciate your support. We hope to see you again in the future!
Mixed bag of feelings
Mixed feelings about this. Although Harry was attentive and good , but Little pushy on their products which eventually made us to get their extended warranty and guardx. And don’t make our mistake of opting for their finance, your bank loan would always be ideal and better.
Although we took a bit more time and Harry was patient throughout the other person who intervened in mid conversation and told us to wait and put our sales person to a different client, he was unpleasant and rude.
Hand over process was seamless and very quick by Oliver.
Overall, the car prices are okay but service is a mixed bag.
2026年10月3日
V12 Sports And Classics - Worksop からの回答
Thank you for taking the time to share your feedback. We’re pleased to hear that Harry was attentive and patient throughout your purchase and that Oliver made the handover process seamless and efficient.
We’re sorry, however, to hear that some aspects of your experience didn’t meet the standard we aim to provide. We never want our customers to feel uncomfortable or under pressure when discussing optional products or finance, and we appreciate you sharing your experience with us. We’re also disappointed to hear about the interaction you had with another member of the team, as we expect every customer to be treated with courtesy and respect throughout their visit.
Your comments will be taken on board and shared with the relevant team. Thank you again for choosing V12, and we hope you enjoy your new car.
Excellent service from Simon from start…
Excellent service from Simon from start to finish. Everything that was offered was delivered, and the whole process was straightforward and stress-free. Simon was friendly, professional, and really easy to deal with. I would definitely recommend to anyone looking to buy a car. Great service!
2026年9月29日
V12 Sports And Classics - Worksop からの回答
Thank you for the fantastic review! We’re delighted to hear that Simon provided excellent service from start to finish and made the whole experience straightforward and stress-free.
We’ll be sure to pass your kind words on to Simon. Thank you for choosing V12 and for recommending us – we really appreciate your support and wish you many happy miles in your new car! 🚗⭐
Excellent service from the time we…
Excellent service from the time we walked in, to the time we left. Mia was very friendly and informative and made the process quick and easy
2026年10月3日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you for the fantastic feedback! We’re delighted to hear you received excellent service from start to finish. It’s great to know that Mia was friendly, informative and made the whole process quick and easy for you.
We’ll be sure to pass on your kind words. Thank you for choosing V12, and we wish you many happy miles in your new car! 🚗⭐
This is the worst car-buying experience…
This is the worst car-buying experience I have ever had.
The video they sent me beforehand completely omitted multiple scratches on the car body and a cracked windscreen. Because I travelled from over 200 miles away, and it was pouring with rain during the test drive, it was impossible to spot these issues immediately.
Throughout the test drive, they kept rushing me. Yet right after, they spent nearly an hour hard-selling me various warranties, even though I had repeatedly and explicitly stated I was not interested. Perhaps because of this, after waiting for an hour for the final paperwork, I was told the staff member had completely forgotten to process my documents.In the end, they hurriedly threw my paperwork together right at closing time. The service history they provided was missing half of the records, forcing me to pay out of pocket to look them up online later myself. On top of that, the HPI certificate they promised was never handed over. Since then, I have sent three emails, and not a single staff member has followed up.
I strongly advise you to only buy from V12 if you are genuinely happy with this kind of appalling service.
2026年8月19日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you for taking the time to share your experience. We’re very sorry to hear about the concerns you’ve raised and that your experience with us fell short of the standard we aim to provide.
We understand how disappointing it must have been, particularly after travelling such a long distance to purchase the vehicle. Your comments regarding the vehicle’s condition, the sales process, documentation, service history and subsequent lack of communication are concerning, and we would like the opportunity to look into these matters further.
Please contact our Aftersales team with your vehicle and purchase details so that the points you have raised can be investigated and the team can assist with any outstanding documentation or vehicle concerns.
We appreciate your feedback and apologise for the frustration caused, particularly regarding the lack of follow-up communication. We hope we have the opportunity to address your concerns and provide the support you expected from us.
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