The sale was made after discussion about various options for warranty and protection. Kelton and Ryan listened to my responses and came up with options to make the deal manageable for me and more attr... もっと見る
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所在地
所在地を変更Retford Road, S80 2QD Worksop, England, GB
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レビュアーのコメントを見てみましょう
The staff at V12 Sports and Classic Vehicles were polite and knowledgable about their cars and after sales care. They explained various stages of the process in a way I understood.
Tony was very kind and approachable, making the process easy and comfortable. He took extra care to engage with my young daughters, which made a real difference. It felt like I was dealing with a pers... もっと見る
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Paid a deposit of £99 to reserve car at Worksop Arranged to view and collect car 2 days later on arrival we viewed & test drove car very good Went into the showroom to complete purchase then sa... もっと見る
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4.0
ほぼ満足
1361件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 97％に回答しています
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Great car experience
The staff at V12 Sports and Classic Vehicles were polite and knowledgable about their cars and after sales care. They explained various stages of the process in a way I understood.
2026年8月9日
自発的なレビュー
After sales is very poor
Overall, this was a disappointing experience, mainly due to the poor aftersales service.
During the purchase process, nothing seemed too much trouble. I raised a couple of issues with the vehicle and was assured they would be resolved without any problem. Based on those assurances, I went ahead with the purchase.
A few days later, after having to chase for an update myself, I received a call regarding the agreed repairs. I was offered a single appointment date which I could not attend because I was working away at the time. I asked whether there were any alternative dates available and was very flexible in trying to find a solution that would work for everyone. Unfortunately, I was effectively given a "take it or leave it" option, with no willingness to accommodate an alternative appointment.
What frustrated me most was that the salesperson, the same person who had initially assured me that the issues would be sorted without any difficulty, seemed unwilling to help and took a dismissive approach when I requested alternative arrangements. It got to the point where I had to email the company and remind them of their legal obligations before an alternative appointment was finally offered.
When the appointment eventually arrived, it had been double-booked, leaving me waiting around while staff tried to work out why I was there. The issues were ultimately dealt with, but the process involved an unnecessary amount of hassle and poor communication.
While i am happy with the vehicle, the aftersales service fell well below expectations and left me with a disappointing overall impression of the dealership.
2026年7月21日
V12 Sports And Classics - Worksop からの回答
Thank you for taking the time to provide such detailed feedback. We’re pleased to hear that you’re happy with the vehicle itself, but we’re genuinely sorry that your aftersales experience fell short of the standard we aim to provide.
We understand your frustration regarding the communication, appointment arrangements and the difficulties you experienced when trying to find an alternative date. We also acknowledge that having your eventual appointment double-booked would have added further frustration to an already disappointing experience.
While we’re glad that the issues with the vehicle were ultimately resolved, we appreciate that the process should have been much smoother. Thank you again for your honest feedback, and please accept our apologies for the inconvenience and frustration caused.
Excellent service and good…
Excellent service and good communication from Vish & Dean. Very pleased with the car and the sales. Loved the fact that they talk you through the whole history and the optional extras.
2026年8月23日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you for your fantastic feedback! We’re delighted to hear that you received excellent service and communication from Vish and Dean.
It’s great to know you’re pleased with your new car and found the explanation of its history and optional extras helpful. We’ll be sure to pass your kind comments on to the team.
Thank you for choosing V12 Sports & Classics, and we hope you enjoy your new car!
Great service today from Abi and Mia…
Great service today from Abi and Mia thank you for your help.
2026年8月22日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you for your lovely feedback! We’re delighted to hear that Abi and Mia provided you with great service and were able to help you today.
We’ll be sure to pass your kind comments on to them. Thank you for choosing V12 Sports & Classics, and we hope to see you again in the future!
Sharp paractices & dangerous cracked tyres
Paid a deposit of £99 to reserve car at Worksop
Arranged to view and collect car 2 days later on arrival we viewed & test drove car very good
Went into the showroom to complete purchase then salesman tried to sell a package of over 1500 on top of advertised price which we did not want , he & salesmanager didn’t like but came back with another 179 they wanted us to pay ! For a 3 months warranty which you get by law , so I informed salesman & salesman manager that we will pay the advertised price or leave with our 99 deposit & not purchase
Then salesmanger said she would do a special offer for that day & sell us the car for the ADVERTISED price
How generous . After being told the car had been inspected by AA i later found the rear tyre to be cracked (since replaced at my own cost ) and told that it had an mot & was legal even though it was advised on previous MOT , which I saw after on mot cert once purchased , BEWARE OF SHARP PRACTICES
By this car dealer
2026年8月10日
V12 Sports And Classics - Worksop からの回答
Thank you for your review. We’re sorry to hear that you were unhappy with your experience and appreciate you bringing your concerns to our attention.
We would, however, like to clarify the point regarding MOT advisories. An MOT advisory is not the same as an MOT failure or a legal requirement to replace the item. Advisories are recorded by the MOT tester to highlight an item that may need monitoring or attention in the future, but the vehicle can still legally pass its MOT if the item remains within the required legal limits at the time of testing.
With regard to the additional products mentioned in your review, these are optional and are not a condition of purchasing a vehicle. Our sales teams are expected to explain the products available, but we do not want customers to feel pressured into purchasing anything they do not require.
We’re sorry that you left feeling dissatisfied and would welcome the opportunity to investigate the specific vehicle and concerns you have raised.
Excellent service today
Excellent service today, Jess was extremely helpful and patient making the whole experience enjoyable and stressful, followed by Mia who was extremely friendly and helpful
2026年8月20日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you so much for your lovely feedback! We’re delighted to hear that Jess was so helpful and patient, making your experience enjoyable and stress-free, and that Mia continued to provide such friendly and helpful service. We’ll be sure to pass your kind words on to them both. We really appreciate you taking the time to share your experience! 🌟
Really great service from Gernell
Really great service from Gernell, Mía, Ryan. Very pleased with my car!
2026年8月20日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you so much for your wonderful feedback! We’re delighted to hear that you received great service from Gernell, Mía and Ryan, and that you’re so pleased with your new car. We’ll be sure to share your kind words with the team. Enjoy your car! 🚗😊
Dealt with Mia with all the paperwork…
Dealt with Mia with all the paperwork very professional
2026年8月20日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you for your kind words! We’re delighted to hear that Mia provided such professional and helpful service with all the paperwork. We truly appreciate your feedback and look forward to helping you again in the future.
It was good but took a long time to…
It was good but took a long time to sort out and iv just found out my car tax for the car I trained in was not cancelled and I didn’t know they have all the paperwork about the other car FE16 OAP.
2026年7月3日
V12 Sports And Classics - Worksop からの回答
Thank you for sharing your feedback. We’re pleased to hear that your overall experience was good, although we’re sorry that the process took longer than expected. We’re also concerned to hear about the issue with the vehicle tax and appreciate you bringing this to our attention. Please contact the aftersales team directly so the team can look into the paperwork relating to FE16 OAP and help resolve this for you.
Sensible and reasonable sale.
The sale was made after discussion about various options for warranty and protection. Kelton and Ryan listened to my responses and came up with options to make the deal manageable for me and more attractive for them. Having agreed the sale I was taken through the handover with Mia who explained each stage and ensured that everything had been completed correctly before I took ownership of the vehicle.
2026年8月18日
V12 Sports And Classics - Worksop からの回答
Anders, we're thrilled to hear about your positive experience at V12 Sports and Classics Worksop. It's great to know that Kelton, Ryan, and Mia were able to assist you effectively and make the process smooth and thorough. Thank you for sharing your kind feedback and the five-star rating. We hope you enjoy your new vehicle and look forward to seeing you again in the future!
Thank you Abbie and Tiea. Your both brilliant.
Myself and my wife were very pleased with how we were treated by all the staff. We were first dealt with by Abbie and then Tiea. They were both very happy and helpful with any of our questions. We couldn’t fault either of them. It was our first dealings with the company and have already told several of our friends about V12. We would definitely recommend the company to anyone.
2026年8月17日
V12 Sports And Classics - Worksop からの回答
Thank you so much for your fantastic review! We’re delighted to hear that you and your wife had such a positive experience with us.
It’s lovely to hear that Abbie and Tiea were both friendly, helpful and able to answer all of your questions. We’ll be sure to pass your kind words on to them.
We really appreciate you recommending V12 to your friends, especially after it being your first experience with us. Thank you for choosing V12, and we hope you both enjoy your new car! 😊
Excellent service from Mia
Excellent service from Mia, Simon and Harry. Very professional service. I would highly recommend
2026年8月18日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you for your fantastic review! We’re delighted to hear that you received excellent service from Mia, Simon and Harry. It’s great to know that their professionalism made such a positive impression.
We really appreciate your recommendation and hope to see you again in the future. Enjoy your new car! 😊
Excellent service
Excellent service, Mia, Simon and Harry were brilliant, recommended to deal with them, best service we have ever received.
2026年8月18日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you for your fantastic review! We’re delighted to hear that you received excellent service from Mia, Simon and Harry. It’s great to know that their professionalism made such a positive impression.
We really appreciate your recommendation and hope to see you again in the future. Enjoy your new car! 😊
Robin was very helpful informative and…
Robin was very helpful informative and friendly. Good atmosphere in the showroom.
2026年8月16日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you so much for your kind words! We’re delighted to hear that Robin was helpful, informative, and friendly, and that you enjoyed the atmosphere in our showroom. We really appreciate you taking the time to share your experience.
The staff were very nice and friendly
The staff were very nice and friendly. There were issues with expectations not met that were discussed with staff over the phone. My biggest bug bear was that we bought a car and paid in full and the staff knew we travelled over 1 hour to get there and the tank was completely empty. So I drive it away and within less than a mile I was panicking trying to google the nearest petrol station as the indicator was beeping. I don’t think a a quarter tank of fuel is too
Much to ask when you’ve just handed over £12000. Dropped the ball there on customer care.
2026年8月16日
V12 Sports And Classics - Worksop からの回答
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff friendly and approachable.
With regard to the fuel level, we don’t provide fuel as part of a vehicle purchase. However, all of our sites are located close to petrol stations and rapid charging facilities, and you should have been advised of the nearest options when collecting your vehicle. That said, we would never intentionally leave a customer without sufficient fuel to reach the nearest facility.
We’re sorry for any inconvenience this may have caused and appreciate you taking the time to share your experience with us. Your feedback is important and helps us continually improve the service we provide.
Very easy to deal with
Very easy to deal with, Robin and Mia made the whole process very pleasant,highly recommended.
2026年8月15日
V12 Sports And Classics - Worksop からの回答
Thank you for your fantastic feedback! We’re delighted to hear that Robin and Mia made the whole process pleasant and straightforward. We really appreciate your recommendation and hope you enjoy your new car. We wish you many happy miles ahead!
Tony and Mia
Great service, everything was great. Thank you so much to Tony and Mia for all their help - they're a credit to the team.
2026年8月15日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you so much for your fantastic feedback! We’re delighted to hear that you received great service and that Tony and Mia were so helpful throughout your experience. We’ll be sure to pass on your kind words to them — they’ll be thrilled to know they’re a credit to the team. Enjoy your new car!
5* Service, fantastic team ⭐️
We were first welcomed by Ryan who was a lovely bloke. Very welcoming and accommodating, he offered us a drink and brought it to us. He made conversation about tattoos as we both have similar themes. We were then passed onto Jess from sales. Jess was also lovely, she ensured that she answered every question we asked and took us to the car to have a look around before we made the deal as we had already been on the Monday and completed the test drive. After we purchased the car we was handed over to Mia to complete the handover of the car. Mia was fantastic she is such an enthusiastic person. She had us laughing and made the whole situation rememberable. She also ensured that we knew all information and answered any further questions we had. I’d also like to mention the manager Wes, he was accommodating and sorted a few bits out on the car very quickly to make the service even better. These 4 people are a massive asset to the V12 team. Thank you guys!
2026年8月14日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you so much for taking the time to share such wonderful and detailed feedback! We’re thrilled to hear that Ryan, Jess, Mia and Wes all played a part in making your car-buying experience so enjoyable and memorable.
It’s fantastic to hear that Ryan made you feel welcome, Jess was helpful and thorough, Mia made the handover fun and informative, and Wes was on hand to make sure everything was sorted quickly. We’ll be sure to pass your kind words on to all four of them — they’ll be delighted to know how much you appreciated their efforts.
Thank you for choosing V12 Sports and Classics, and we hope you enjoy many happy miles in your new car!
Mia in handover gave me an excellent…
Mia in handover gave me an excellent experience very efficient, friendly and fun to work with, well done
2026年8月14日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you for your fantastic feedback! We’re delighted to hear that Mia made your handover experience so positive. It’s great to know she was efficient, friendly and fun throughout the process. We’ll be sure to pass your kind words on to her. Thank you for choosing V12 Sports and Classics!
Excellent service
Excellent service. Very enjoyable from the beginning. We will use them again. Mia the Handover leader was very helpful. 10/10 service.
2026年8月13日
自発的なレビュー
V12 Sports And Classics - Worksop からの回答
Thank you for the fantastic 10/10 review! We’re delighted to hear you enjoyed the experience from start to finish.
We’ll be sure to pass your kind words on to Mia, and it’s great to know you’d choose us again. We really appreciate your support and hope you enjoy your new car! 🚗😊
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