Vaja レビュー 30

Vaja からの回答

2026年4月21日

Thank you for your review.
Glad to hear the screen cleaner is doing the job well. It’s one of those things you don’t really think you need until you use it and it just makes sense.
We appreciate you taking the time to share your experience.
– Vaja Customer Care

Vaja からの回答

2026年4月21日

Thank you for being with us for so many years.
It’s great to hear that both the product and the support have been there when you needed them—that’s exactly what we aim for.
We appreciate you taking the time to share this.
– Vaja Customer Care

Vaja からの回答

2026年4月20日

Hi Bob,
Reading this honestly means a lot, customers like you are the reason we’re still here after all these years.
Being part of your journey since the early iPhone days, and knowing our cases have been with you through your work as a pilot, is something we don’t take lightly. That kind of long-term trust is earned, and we’re very aware of it.
It’s also great to hear how both styles, flip top and wallet, fit naturally into your day-to-day. That’s exactly what we aim for: products that don’t just look good, but genuinely adapt to how people live and work.
Thanks again for sticking with us all this time. We’ll keep pushing to make sure every new case lives up to the ones you’ve trusted for years.
Vaja Team

Vaja からの回答

2026年4月20日

Hi Chad,
This is exactly what we strive for, something that stays with you through every iPhone generation and only gets better over time.
You captured it perfectly: protection is expected, but the way the leather evolves, softens, and gains character is what makes it personal. The leather selection is something we put a lot of care into from the very beginning.
Hearing that you’ve chosen the top-flip case every time and continue to come back to Vaja says more than anything we could claim ourselves. And your words about our customer service don’t go unnoticed, we work hard to make sure the experience matches the product.
Thanks for your continued trust and for recommending us. That kind of support is what keeps the standard high on our end.
Vaja Customer Care team

Vaja からの回答

2026年4月19日 に更新

Thank you for your continued trust, it really means a lot to us.
Great to hear the Buckler Grip is hitting the mark for you. We put a lot of thought into those details, especially the corners and overall feel, so it’s good to know it’s coming through in real use.
We truly appreciate you coming back to Vaja over the years, that kind of support doesn’t go unnoticed. Enjoy it, and we’re here whenever you need us.

Vaja からの回答

2026年4月19日

Hi Glen,,
Thank you for your feedback — I’m really sorry to hear this was your experience.
A perceived drop in quality is something we take very seriously, especially from a returning customer. That’s not the standard we aim to deliver, and I’d like to understand exactly what didn’t meet your expectations so we can address it properly.
Regarding the FedEx charges, this also doesn’t sound right based on your order, so we’d like to review the details and clarify what happened there as well.
Could you please reach out to me directly at support@vajacases.com with your order number? I’ll personally look into both the product and the shipping issue and work with you on a solution.
Best regards,
Vaja customer Care

Vaja からの回答

2026年4月19日

Hartelijk dank voor je bericht en voor je vertrouwen in ons — dat waarderen we enorm.
Het betekent veel voor ons om te horen dat je tevreden bent, en nog meer dat je de tijd hebt genomen om dit zo te delen. Wat je zegt over respectvolle communicatie raakt precies waar wij voor staan.
We zijn een klein team en we werken met veel zorg aan elk product, dus dit soort berichten maken echt het verschil.
Nogmaals dank voor je steun — we staan altijd voor je klaar.
Thank you so much for your kind words and for your continued trust in us — it truly means a lot.
We’re especially grateful that you took the time to share not just your experience, but also that perspective. It’s exactly the spirit we believe in: clear, respectful communication goes a long way, and it helps us do our job better every day.
We’re a small team, and we put a lot of care into every order, so messages like yours really make a difference.
Thanks again for your support — we’re always here if you need anything.

Vaja からの回答

2026年4月19日

Thank you for taking the time to share this — and for trusting us over the years.
Hearing that you’ve chosen Vaja across multiple generations means a lot, and we’re glad the quality and design continue to meet your expectations. We put a lot of thought into features like the removable wallet, so it’s great to see that being appreciated in real use.
And I truly appreciate your mention of the customer care experience as well — it’s always our goal to be responsive and helpful when you need us.
Thanks again for your continued support.

Vaja からの回答

2026年4月19日

Dank je wel voor je bericht — en fijn om te horen dat je eerste ervaring zo positief is.
We besteden veel aandacht aan zowel de kwaliteit als de levering, dus het is goed om te weten dat dit ook zo wordt ervaren.
Hopelijk is dit de eerste van vele bestellingen. Mocht je ooit iets nodig hebben, we staan voor je klaar.

Thank you for your message — and we’re really glad to hear your first experience with us has been a positive one.
We put a lot of care into both quality and delivery, so it’s great to know it’s being noticed.
Hopefully this is the first of many — and if you ever need anything, we’re here for you.

Vaja からの回答

2026年4月19日

Hi,
Thank you for taking the time to share your experience — and I’m genuinely sorry to read this, especially coming from a long-time customer.
What you describe regarding the case is not the standard we aim for, and I understand how frustrating it must be to see this happen after only a few months of use.
I’m also concerned to hear how the situation was handled. Even when an issue is uncommon, the way we respond should always reflect the level of care and respect our customers expect from us.
I’d really like to revisit this with you and take a closer look at both the product and the communication you received. Please contact me directly at support@vajacases.com with your order details, and I’ll personally step in to review your case and work toward a proper resolution.
Best regards,
Vaja Customer Care

Vaja からの回答

2026年4月19日

Thank you for your continued trust over the years — more than 10 years with Vaja is truly something we don’t take lightly.
It’s great to hear that your cases have lasted alongside your iPhones through multiple generations. That kind of long-term durability is exactly what we aim for.
We really appreciate you taking the time to share this.

Vaja からの回答

2026年4月19日

Hi,
Thank you for sharing your experience — and I’m really sorry to read this, especially given your history with our cases.
What you describe is not what we aim for, either in product durability or in how we handle situations like this. A case showing that level of wear in under a year is something we would want to review more closely.
I’m also concerned by how our response came across. Even when offering solutions, it should never feel dismissive or transactional — that’s not the experience we want for our customers.
I’d really like the opportunity to take another look at your case and revisit this properly. Please reach out to me directly at support@vajacases.com with your order details, and I’ll personally step in to review and assist you further.
Best regards,
John
Vaja Customer Care

Vaja からの回答

2026年4月19日

Hi Lawrence,
Thank you for taking the time to share this — and I’m truly sorry to read about your experience, especially after so many years of supporting Vaja.
What you describe with the case is clearly not acceptable, particularly within such a short period of time. A fit issue like that should not happen, and I understand how frustrating it must have been to deal with it right after receiving the product.
I’m also concerned by the way this was handled. Offering a discount on a replacement in this context clearly didn’t meet your expectations, and I understand why that felt disappointing. That’s not the level of care we aim to provide, especially to long-time customers.
I would really appreciate the opportunity to revisit this properly. Please contact me directly at support@vajacases.com with your order details, and I’ll personally review your case and work with you toward a fair resolution.
Best regards,
Vaja Customer Care

Vaja からの回答

2026年4月19日

Hi David,
Thank you for your message — and I’m really sorry to read this, especially given your long history with us. Customers like you, who have supported Vaja over the years, are not something we take lightly.
A case falling apart is not the experience we aim to deliver, and I understand how frustrating it must be to feel that your concerns weren’t properly addressed.
I’m particularly concerned by your impression that we didn’t want to help — that’s not how we want any customer to feel, regardless of the situation.
I would really appreciate the opportunity to revisit this with you and take a closer look at what happened. Please contact me directly at support@vajacases.com with your order details, and I’ll personally review your case and work toward a proper solution.
Best regards,
John
Vaja customer Care

Vaja からの回答

2026年4月19日

Thank you for your message — we’re glad to hear the case fits well and that you’re enjoying it.
We appreciate your trust, and we’ll be ready when you decide to pick up a case for your iPad. If you need any help in the meantime, just let us know.

Vaja からの回答

2026年4月19日

Hi Trent,
Thank you for sharing your experience — and I’m really sorry to read this, especially given your history with our cases.
A defect appearing after just a few months is not what we expect, and I understand how disappointing that must have been, particularly when you’ve taken good care of the product.
I’m also concerned to hear that you felt your case and purchase history weren’t properly considered. That’s not the level of attention we aim to provide, especially to returning customers.
I’d really appreciate the opportunity to take another look at this with you. Please contact me directly at support@vajacases.com with your order details, and I’ll personally review your case and see how we can move forward.
Best regards,
Vaja Customer Care

Vaja からの回答

2026年4月19日

Hi Frank,
Thank you for taking the time to share such a detailed review — and for being with us since the early days. That kind of long-term support is something we truly value.
It’s great to hear that the new cases lived up to your expectations again, especially with the Pull Up leather — it’s a special material and we’re glad you’re enjoying it.
We also appreciate your honest feedback regarding the Top cases for the bigger phone formats and Samsung devices. These are decisions we continue to evaluate, and input like yours is important as we look at future developments.
And thank you for the kind mention of our visit back in 2019 — moments like that stay with us as well. Greetings from the Vaja team.
All the best, and thanks again for your continued trust.
Vaja Customer Care

Vaja からの回答

2026年4月19日

Thank you for your message — we really appreciate you taking the time to share your experience.
Great to hear everything arrived quickly to the Netherlands and that the case is taking your iPhone to the next level — that’s exactly what we aim for.
And thank you as well for your perspective on the reviews. Feedback, both positive and critical, helps us keep improving.
Enjoy your case, and we’re here if you ever need anything.

Vaja からの回答

2026年4月19日

Hi Marc,
Thank you for sharing your experience — I’m really sorry to hear how the case has aged over time.
What you’re describing is certainly not the result you were expecting, and I understand how disappointing it must be, especially when compared to other products you’ve used.
Our leathers are designed to develop character with use, but they should always maintain a look and feel that reflects the quality of the product. From your description, it sounds like this didn’t meet that expectation.
I’d really like to take a closer look at your case and understand exactly what happened here. Please reach out to me directly at support@vajacases.com with your order details, and I’ll personally review this with you and see how we can help.
Best regards,
Vaja Customer Care