Vanspace3d レビュー 284

Vanspace3d からの回答

2026年2月18日

Thanks for your review. Regardless of the feedback, we always welcome it.

Knowing only the basic specs of your Mac, we need to acknowledge that it is 11 years old and running an outdated OS, last updated in 2024. No further updates are available, and sadly, your system is considered at the end of its official Apple support lifespan.

This means no more security or hardware updates, no more bug fixes and many apps will gradually stop supporting it.

Performance issues also become more common with newer software, and maintenance is really important to get a few more years.

That said, our testing suite on similar setups runs our software perfectly, provided the system still meets the overall minimum specs by way of space/memory/GPU and health

You provided your account details via the TrustPilot messenger service, but unfortunately, I cannot locate any prior to review contact with our Support Team, so we have not had the opportunity to help you resolve this.

For older Mac users, it is really important to keep up with the housekeeping of the system, so we recommend following all steps in the guide below

https://support.vanspace3d.com/hc/en-us/articles/4414690784273-Troubleshooting-Performance-Issues-and-Mac-Health

If, after following you still do not see an improvement, contact us directly and provide the information at the bottom of the guide

Just quickly to also add

Not compatible with iPad, as we do not offer a Lite Version, vanspace 3D is a full design program
Custom Furniture and Fitting features are provided; you would not rely on prebuilts in van conversion

Kind Regards

Team vanspace 3D

Vanspace3d からの回答

2026年1月19日

Hi, thank you for the review.

I want to review your communication with us before I respond; however, the name used in this review isn't enough to help me locate your account.

I have sent a message via the Trustpilot customer locator service and hope to hear from you very soon.

Kind Regards

John
vanspace 3D Service Team Manager

Vanspace3d からの回答

2026年1月19日

Hey Andy, thanks for the review.

This one is tricky to respond to, as we have other reviews of the same version of our software that say it is too simplistic, not technical enough.

Add to that the reviews where users had a great time and created amazing layouts, so we have to look at why different people have different views when using the exact same software.

The simple answer is the technical ability the user brought with them, and for those with limited previous experience, whether they took the time to complete our beginner's software course.

I cannot recommend it highly enough because it was created with those with no prior design experience in mind. It covers the fundamentals of the software in 7 easy lessons and was recommended in your welcome emails.

We also provide recorded tutorials, a help centre full of guides, and a support team of software experts who will create a personal tutorial for you once they are aware of the specific areas where you need additional help.

We can help, so it is really worth making sure that you use all of the tools available to help you create the layout that you planned in the first place

Jump into Messenger, Live Chat, or email us at hello@vanspace3d.com.

Kind Regards

John
vanspace 3D Service Team Manager

Vanspace3d からの回答

2026年1月19日 に更新

We have not received any response from the reviewer via the Trustpilot locator service, so we cannot verify if this review is genuine.

Hi Kyozo, thanks for the review.

I am sorry to hear that you have not had a great experience so far; we can help change that.

Designs within vanspace 3D can be as detailed and intricate as the user wants them to be, it all depends on knowledge of the features being used.

I have sent a TrustPilot locate account message. Please respond so that I can contact you directly

Kind regards

John
vanspace 3D Service Team Manager

Vanspace3d からの回答

2026年1月6日

Hey Allen, thank you for your review.

It is correct that vanspace 3D is not compatible with mobile device; we make sure that this information is provided on the About Us information page during your purchase.

For use on a computer, our desktop app is compatible with Windows 10 and 11, as well as Mac OS Catalina and later versions.

I have located your account and can see that you have not yet completed our beginner's software course, which was recommended in your welcome emails. As this is new to you, I expect you to experience a few stumbling blocks if you do not complete all seven lessons.

They have been designed to get even the most inexperienced user creating their first layout within the hour, so it is really important to do so.

Why not start again, right from the beginning, and use our support team for any extra help you feel you need.

https://support.vanspace3d.com/hc/en-us/categories/6356703119377--VANSPACE-3D-BEGINNERS-COURSES

As your account is already verified, you can start from step 2 of lesson 1, and carry on right through

If you need us, use Live Chat or email us at hello@vanspace3d.com

Kind Regards

John
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年11月27日

Hi Feariarann, Thank you for your review

Our support team are an extremely knowledgeable bunch and are always willing to help as much as any user needs them to.

I am really pleased to hear that you are now up and running and wish you every success with your conversion.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年11月27日

Hi Matilda, Thank you for your review.

I have been working on the software this morning to specifically concentrate on using the Rotate tool, in an attempt to understand what you mean by 'completely broken', but I could really do with more detailed information.

It is not the feedback we are getting from other users. Could you please contact us directly with more information so that I can better understand the issues you have been experiencing? hello@vanspace3d.com

I create many layouts weekly and find that I not only use the Rotate Gizmo, but also the Object Control Pad regularly, depending on my camera angle view.

Layouts can definitely get very busy, the more detailed that you get; however, we do provide different features, such as Object Focus and hide/reveal options, to combat this. It is also recommended to start in and work your way out.

Finally, yes, it is correct that all files are stored locally on your system, and backing up has long been recommended to all computer users, well before vanspace 3D was available.

version 4 is in development as we speak, so expect cloud saving to become another option later in 2026

Kind Regards

Sarah
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年11月17日 に更新

The reviewer has failed to respond to the Trust Pilot request for further information, so it is impossible to determine if a genuine review.

Hi Mark,

I wish you had contacted us about this directly because I could have absolutely reassured you that an application can’t suddenly become malicious.

A virus is a specific type of malicious software (malware) that replicates and spreads.

If an app was clean when installed and hasn’t been modified or replaced, it can’t become a virus.

vanspace 3D is a clean application, proven for the last 6 years of providing it.

Applications are static code — they don’t change or rewrite themselves unless updated by a developer, and all vanspace updates are provided by way of a new application, which has to be manually installed by the user, to replace the old.

We have not released a new update to V3.08 for nearly 2 years because it is complete, and V4 is on its way.

Unlike biological viruses, software can’t “develop” new behaviour on its own. It only does what it was programmed to do.

Firewalls and antivirus tools are like security guards — they’re trained to spot known threats, but they’re not infallible. They rely on constantly updated threat definitions, and sometimes they miss things or flag safe apps by mistake. Did you recently update one or both of these?

Any other changes that you have made to your system? Have you run any 'housekeeping' recently?

You also mention a corruption alert.

When an app is flagged as corrupted, it usually means something interfered with its files or installation — not that the app itself turned bad. It’s like a book with missing pages: the content didn’t change, but something damaged it.

We can easily get you back up and running, so I recommend re-installing and getting in touch with our Support Team at hello@vanspace3d.com, with the following information.

Windows 10, 11 or Mac (and which Mac OS?)
A screenshot of any alerts, making sure the full screen can be seen
Details of the AV/Firewall that you are running.

I have also sent a message via the TrustPilot Request Information Service, as I can not locate an account in the name of Mark Butland.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年8月27日

Hi Shane, good news

All personal licences allow you to install your software on up to 2 systems (anything more, we would assume that you need a business licence), so I can positively confirm that you are not locked onto one device.

As for the reviews here, the scoring system is flawed for digital content providers, great for physical item providers.

We get scored a 1 if a password was entered incorrectly, the system is below spec, download speeds at the user end are low, etc, etc, etc, or, as in this case, access limits are misunderstood.

Going straight to review rather than the provider is common, even for easily resolvable issues.

Reviews are also seldom updated; they just get forgotten about once we get the user up and running.

There is a good outcome when it comes to these reviews, though, and that is that we can provide the correct information in our responses, as we have here.

Finally, I have located one subscription cancellation request ( we do not offer a personal subscription; it is a one-off payment) in the name of Shane and with the initial P for the surname, which mentions multiple systems.

We responded to the email with the correct information, which allows you to continue using the two systems.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年8月22日

Hi Didier,

We have been hoping that you would come here to TrustPilot to review because it is obvious you have not been picking up our support responses to your emails. You are only picking up the automated confirmations that your emails have been received.

Please check your spam folder for our Support team replies to ticket 50814 - We have responded to very single comment that you have made

If you still can not locate, you can read all ticket updates and replies at our help centre

https://support.vanspace3d.com/hc/en-us/articles/14834385063453-I-Haven-t-received-a-response-from-Vanspace-3D-Support-Team

https://support.vanspace3d.com/hc/en-us/articles/14834518675741-Creating-a-vanspace-3D-Help-Centre-account

As for your comments about our software

1. We do not offer nor have we ever advertised a free trial at any time
2. You have purchased a software licence to design a tiny home, not a van or bus conversion, without prior discussion
3. We have requested a couple of image examples of your planned concept, as we still may be able to accommodate this in the software

Finally, please add hello@vanspace3d.com to your contacts list so that all will be delivered to your inbox

Kind Regards

Sarah
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年5月26日 に更新

Hi Dan,

Thank you, your review completely reflects vanspace 3D

It is absolutely correct that we provide multiple learning tools, all designed to have you create your first layout within the hour—it is terrific to hear that you have benefited from them!

As for the codes used for van selection, this is purely for legal reasons as all templates are created in-house, it is certainly not to confuse anyone. But as you have rightly said, we do provide a reference chart on the van selection page.

Thank you for the great review and feel free to send us your designs too, we would love to share them

https://support.vanspace3d.com/hc/en-us/articles/12756134168349-We-to-share-your-designs

Kind Regards

Sarah
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年5月26日 に更新

The reviewer has failed to respond to the Trust Pilot request for further information, so it is impossible to determine if a genuine review.

Hi Christian,

I need to locate your account and communications with us before responding to this review, so I have used Trustpilot's ´request further information ' function.

Just as a quick addition, refunds are very rarely flat-out refused unless license abuse has occurred.

vanspace 3D is a digital content purchase, not a distance or online purchase, and all worldwide regulations are strictly adhered to, including EU

Kind Regards

John
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年5月26日 に更新

The reviewer has failed to respond to the Trust Pilot request for further information, so it is impossible to determine if a genuine review.

Hi Christian,

I need to locate your account and communications with us before responding to this review, so I have used the ´request further information ' function via TrustPilot.

Kind Regards

John
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年5月7日 に更新

Hi Jim,

Thank you for your review. I can only respond with factual information and truthfully, I am a little perplexed.

1. We have been providing our software for over 6 years now, with version 4 in development right now.

Our software has an intentionally simplistic UI because it has been created for DIY van converters with zero previous 3D design experience

vanspace 3D users will be creating their first van conversion layout within the very first hour if following our begnners software course, rather than days of struggling to get to grips with other software with a steep learning curve (free certainly does not mean easy)

There are many other programs out there for the more experienced user, although we understand that they are not dedicated to van conversion as vanspace 3D is.

2. What key features are missing? We show the exact same software in action creating a layout and that we describe, that we supply access too

I have also re-read through your communications with us and can not locate any mention of features that we show or describe, that are missing

It is also worth considering they are not even missing? We have a team of software experts who can provide personal tutorials about every single feature.

3. Support has responded to every single one of your enquiries, and you have responded to them too

Ticket 48168 was responded to on the same business day
Ticket 48177 was a refund application stating that software login had not occurred. This was decined as software login had occurred, and was responded to the following business day
Ticket 48287 was responded to by automated response within seconds and merged into 48288 as it related to an incoming new refund request
Ticket 48288 was your refund application stating ´´Other Reason´´ and was responded to the following business day by my Service Team, requesting actual return information

We are based in the Netherlands and operate within normal business hours CET. Any communications received out of hours, are responded to the following day.

4. Your refund application is open, pending our request of further information.

Why has further information been requested? It is because you have purchased digital content and accepted that software login would waive any cooling off period, as is standard following any EU (and worldwide) regulations.

We are not going to force you to use our software if you are looking for something more technical, we can only provide what we describe and show.

We have asked that you provide specific return information as you are requesting a return outside of a refund policy, which at the time of writing this, has still not been received.

It is really important to add that it is vanspace 3D policy to not allow any review to sway the outcome of any refund request and hope that you will update your review to reflect events more accurately.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年4月2日 に更新

Update - the reviewer has failed to respond to the information request sent via Trust Pilot. We are unable to establish if a genuine experience

Hi Dave,

Can I recommend contacting our support team directly rather than reviewing? Login issues can be quickly resolved at the user's end, and we are not experiencing any issues that could cause this.

Live chat, OOH messages, email, and Facebook Messenger are all available as contact methods.

If you have already contacted us via email or live chat (including out-of-hours messenger via live chat) and can not see a reply, check your spam folder - we always respond quickly, and all are by email to the address you contacted us with.

If nothing is in your spam folder, check your ticket history in the vanspace 3D help centre, as all communication is recorded and time-stamped there.

https://support.vanspace3d.com/hc/en-us/articles/14834385063453-I-Haven-t-received-a-response-from-Vanspace-3D-Support-Team

I have also sent a message via the Trust Pilot Request information service so that we can obtain your account details and take a look.

Kind Regards

Team vanspace 3D

Vanspace3d からの回答

2025年3月21日 に更新

Hi Melvin,

Thank you for your very honest review.

I am sorry to hear that you thought that we provided examples that you can modify yourself, as this is not something that we advertise anywhere.

Whilst we do provide 5 layouts that we have created that you can download, these are for inspiration and as learning/practice tools.

I am not sure that we should be down-starred for a feature not provided that we do not actually say that we do, but respect your dissapointment if this was somehow what you were expecting.

It is good to hear that our software works completly fine.

Pen and paper is a great option (maybe not as good as cutting out a cardboard box plan on the lounge floor) but recognising the large percentage of DIY converters who will change their layout after a year of living in it, is important.

vanspace 3D allows you to try out multiple layouts in multiple templates, to help you find the van and layout that is suitable for your personal van life. The fact that you can also walk around them in 3D is a huge plus, and will help you eliminate costly refurbs down the line

Kind Regards

John
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年3月3日

Hi SJ,

Thank you for the review, it is really good to hear that you have had a great experience with our software and team.

Happy building!

Kind regards

John
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年2月28日 に更新

UPDATE - There is an obvious issue with Fasil accessing emails. No response has been received to any contact made via email or any other official channel that relies on email notifications that we have tried, such as the Trust Pilot Messenging Service or the PayPal Messenging Service

A refund has been processed because software login did not occur within 30 days of purchase.

Should you like to repurchase, I would recommend establishing a line of communication that does not rely on email first, such as Facebook Messenger.

Hi Fasli,

Thanks for writing this review as it means we have some way of communicating with you directly.

We have responded to every single one of your emails and offline messages sent, but we can see that you have not viewed them as they remain unopened.

We recommend adding hello@vanspace3d.com to your email safelist/address book to ensure that these land in your inbox as whilst these responses are showing as delivered, they may be held in your mail filters or spam folder.

Every time you contact us, a ticket number is generated within our help centre, which you can access using your email address.

Follow the guide below to create a help centre account. This will allow you to log in and view all communications created so far, their responses, and create new ones.

https://support.vanspace3d.com/hc/en-us/articles/14834518675741-Creating-a-vanspace-3D-Help-Centre-account

Once you have done this, you will see all responses sent, which provide the solution to the login issue that you have had since verifying your account.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年2月7日

Hi Al, thank you for your very honest review.

For viewers of this response, providing that the recommended resources are available on your system, vanspace 3D will run perfectly as it has with this reviewer Mac Mini

If you experience lag, it will mean that resources are low, which can be rectified easily at https://support.vanspace3d.com/hc/en-us/categories/360003732757-TECHNICAL-SUPPORT

Just to put your mind at rest, all active vanspace 3D holders will receive access to V4 at no further cost, and I would recommend a lifetime licence to continue receiving free access to all new versions and updates during that time.

To address the issues that you have mentioned

1. The outside of the template has to behave the same as the inside of the template to allow outside areas to be created (strongly requested by previous users). The effect of allowing this is what you have mentioned. Grouping these outside objects together and moving to the side resolves quickly in v3, and placing back into position the same way when done.

2. V4 will allow more custom resize options

3. Grouping is available with the shift key, while selecting each item to group - A full layering feature will be available in V4

4. The Furniture Library has 700+ items; however, as in the real-life build, you will have to custom-build to fit the usual slopes and spaces that van conversion brings. The software is no different in this respect and custom features are provided https://support.vanspace3d.com/hc/en-us/articles/21057081857949-Lesson-7-Customising-Furniture-and-Additional-Fittings-Structures

4. It will never be possible to produce absolutely accurate dimensions while the combinations of materials used for the insulation and panelling stages will vary in thickness so much,

vanspace 3D is a design concept tool that allows multiple layouts to be created in multiple templates, meaning that users can make layout mistakes within the software rather than in the expensive real-life build.

Utilising during your design stages will enable you to find the right layout for your personal van life

Kind Regards

Sarah
vanspace 3D Service Team Manager