Vanspace3d レビュー 284

Vanspace3d からの回答

2025年1月14日

Hi Jonathan,

Thank you for your very honest review; it is very much appreciated.

The most important thing to let you know is that V4 is coming, which is why you have not seen an update to V3 over the last 6 months.

V4 will include a brand new UI, massive upgrades, and many brand new features, including grouping/layering and wiring and plumbing, which I can confirm.

Pre-made templates will also be totally adaptable, and our custom template generator will be extremely detailed.

There is a lot more to be announced, so keep an eye out for our social media over the coming few months.

Regarding your thoughts on our Trust Pilot responses, I can totally understand your viewpoint and would absolutely agree if we were talking about a physical item.

The problem with Trust Pilot reviews when it comes to digital content is that the system setup matters more than anything, and one-star reviews are often given for an issue that can be resolved easily with a setting adjustment.

Users can be very quick to blame a program when their system has minimal available resources, and a quick clean-up is all that is needed.

The fact that Trust Pilot allows the use of the word scam in these reviews (and other defamatory terms) is diabolical, and we are united with other software providers in that there needs to be a uniform standard of scoring in reviews for digital content.

Did you read the instructions would be a great one to start with.

This is why, for now, we prefer to provide detailed and factual responses so that the full story can be told. For example, a one-star rating for using universal vehicle codes when our software is available worldwide is unfair. We go to great lengths to also provide a detailed help guide relating to each template, their known name in different countries and their dimensions.

I hope that this provides a little more insight. Again, thank you for your review.

Kind Regards

John
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年1月7日 に更新

Hi Scott,

Thank you for your review however I am not sure what you are referring too.

You have not been denied a refund, your application is open pending specific information from you?

I appreciate that you think it should be granted imediately for you to deem as a timely manner, but we still need the information requested to review entirely.

Please update your review and provide at your earliest convenience, it is in your hands at the moment

Kind Regards

Team vanspace 3D

Vanspace3d からの回答

2024年12月9日

Hi Dean,

It is unfortunate that you have written this review without using the vast amount of information available to you, including the beginners software course that we recommend following within your welcome email.

This course of only 7 short lessons is designed to have you completing your first layout design within the hour.

Lesson 6 is all about template selection.

Had you have followed this, you would have understood that we use the universal codes for each template, and could have very easily located the right template for your design.

You could have also clicked the question mark next to the template selection page search bar, which provides a detailed description of each template, their different names in different countries, and their dimensions.

I can not stress enough that following this course in it´s entirety gives you the flying start we want you to have, and for anything else, we have a complete help centre and knowledgable support team.

As for being user friendly, just like any other new game or software, there will be a learning curve. Following our dedicated course ensures that you learn the fundementals (and more) of the software quickly.

It would be great if you could now follow this and adjust your review,

Kind Regards

Sarah
vanspace 3D Service Team Manager

Vanspace3d からの回答

2025年5月7日 に更新

Hi Darren.

Thank you for your second review.

vanspace 3D has been providing valuable van conversion layout concept software for over 6 years, with 3 versions released and the 4th underway.

It would not be possible to be this well-established if it were a scam.

Our refund policy is transparent and offered at checkout. We guarantee that if any user suffers a technical issue that we can not resolve through guidance or software updates, a refund will be given.

It can be read in full here https://www.vanspace3d.com/refund-policy

What is not possible is to skip past the wealth of information and lengthy recording of our software in action (that is provided to every single user during the purchase process) and expect an immediate refund based on a need that was not discussed prior to purchase. Of course, we need to talk about it!

It is unfortunate that you did not discuss your specific needs with us, refused to provide any detailed information about these needs, and created a crusade of defamatory reviews and posts to attempt to force a refund.

vanspace 3D is NOT a technical or CAD software, nor do we advertise or describe it as such.

We also can only provide exactly what we say we will provide, and we do!

Every online digital content purchase has a cooling-off period, which is waived once software login has occurred. This is an industry and regulatory standard, certainly not confusing and not up for debate.

Much time has been wasted avoiding providing specific details about your undiscussed needs, than it was designing a layout.

If our other users are creating amazingly detailed layouts that they are sharing across our social media, there is no reason that you could not too.

We recommend that in the future, more attention is given to the information being provided to you during any purchase and pre-sales discussions are conducted.

Kind Regards

Team vanspace 3D

Vanspace3d からの回答

2024年10月29日 に更新

The reviewer has been asked for further personal information.

UPDATE - The reviewer has provided their account registered email address.

Hi Sebastien,

Thank you for providing your personal details via the Trust Pilot Messaging service.

Your review mentions that you were unable to locate a Kangoo template within the software, that a refund was requested based on this, and that a refund was declined.

I have located your refund application (ticket 36843) where the following reason for your request was given.

Why are you requesting a refund?
ANSWER - The software was not as I expected

Please review the description and recording of our software in action on either of our two landing pages.

https://www.vanspace3d.com/ OR https://get.vanspace3d.com/
ANSWER - The software is performing as shown

If the software is performing as shown, is there another factor significant to your request?
ANSWER - I was expecting a feature that was not shown or described

A refund could not be given if an unadvertised feature is not available, however, let´s check if it is!

Please provide the following information with as much detail as possible.

1. What feature/s do you feel is missing from the software
2. How has this missing feature hindered your design
ANSWER - I thought I could create my own custom furniture

As you can see there is no mention of a missing template, only a missing feature that actually IS provided.

Creating custom furniture will be necessary in every single DIY van conversion as you will deal with unusual spaces and slopes in some areas, especially when designing your very own unique layout.

Within your software, you can create your own furniture using 3D building shapes and
customise items offered in the furniture Library

Lesson 7 of our beginner's software course covers this entirely at https://support.vanspace3d.com/hc/en-us/articles/21057081857949-Lesson-7-Customising-Furniture-and-Additional-Fittings-Structures

It is impossible for us to consider any refund application based on any information that was not included nor mentioned in any other correspondence with us, therefor the outcome of the application was correct.

If you would now like to discuss template selection for the Kangoo, please contact our support team at hello@vanspace3d.com.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Vanspace3d からの回答

2024年10月3日

Hi Jacqueline,

I have noticed that this is your second review in a short period of time.

Just to let you know, Trust Pilot does not allow multiple reviews from the same reviewer to contribute to the scoring.

I have translated your comments and added my guidance below.

1. The package does not align

You have multiple features available for alignment. World Space, Duplication, Drag and Snap, and Snap to Grid

https://support.vanspace3d.com/hc/en-us/categories/4408239439121-OBJECT-PLACEMENT-AND-PRECISION

2. Cabinets are mixed up

I am not entirely sure what this means. We have multiple pre-made cabinets available within our Furniture Library, and building shapes are provided so that you can customise these or create your own from scratch.

3. You cannot insert doors.

You CAN insert doors into your internal layout, which is where you will want them.

Again, you can use pre-made ones available within the Furniture Library or create your own custom doors using the provided building shapes.

Our support team are software experts so I recommend getting in touch with them as they can help you get the most of the features available to you, they would love to help!

Kind Regards

John
vanspace 3D Service Team Manager

Vanspace3d からの回答

2024年10月3日 に更新

Hi Isaac,

Thank you for your review, but I am interested to know what you believe the scam is.

vanspace 3D is a 3D design software that allows you to create multiple design concepts in multiple templates and is dedicated to 1st time DIY van converters with zero technical design experience.

Users create amazing designs daily, and we know that they find their software a valuable tool in helping them find the layout that will suit them and their van life.

We would love to know what you find poor and deficient and if this is based on a preference for technical software versus living design software.

Kind regards

John
vanspace 3D Service Team

Vanspace3d からの回答

2024年9月23日 に更新

UPDATE

We have spoken to Coleen via Facebook Messenger, who has confirmed that they were able to verify their account in the way described in our original response.

We have asked Coleen to update their review to reflect this.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>



Hi Coleen,

Please be assured that we will never intentionally not respond to any communication received and will always honour our refund policy.

I have located an account set up in the name of Coleen North that was purchased on 21st September at 9.22 am CET

This account shows that verification via code or password reset has occurred, and the online dashboard was then logged into 22nd September 1.08 am CET

Software login has not occurred, and so per the vanspace 3D refund policy that is presented during the purchase process, and if this is the correct account, you are fully entitled to a refund.

I am not able to locate any support tickets created or received containing the email address registered to this account.

I can also not find any communication received while searching for the name Coleen North via email, live chat, or Facebook Messenger.

When a live or out-of-hours chat or email is received, a ticket number is created, and an automated confirmation of this number is emailed to you within seconds.

Please update your review with the relevant ticket numbers or contact us at the address below via our live chat facility.

https://www.vanspace3d.com/contact

I can then confirm that I have located the correct account, get you up and running/refund (whichever you prefer), and advise on any unanswered contact with us.

This is quite strange, as any account without software login is refunded no quibble within the first 30 days, so there is no good reason that we would not have dealt with this immediately if a query was received.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Vanspace3d からの回答

2024年8月16日

Hi Barry,

This is a very disappointing review and a very good example of why these review sites aren´t taken seriously when it comes to digital products. The set-up matters.

I think it very important to make sure that any reader is aware that you have indeed contacted us before writing this review, with the following wording.

´´I'm finding that the functions on the package are very slow. Is there anything that can be done to speed this up?´´

You gave no other information, not even if Windows or Mac.

As you specifically asked if there was anything that could be done to speed this up, we provided you with a troubleshooting guide for both Windows and Mac, that focuses on the main causes of lagging programs

Incidentally, hardware problems do not evenly affect all games and design software, so even if only vanspace 3D seems to be the trigger, your hardware must still be checked.

System is below the minimum requirements
OS updates pending
Insufficient free memory
Insufficient free storage
Poor ventilation
Outdated graphics drivers

The guides also include information on lesser common but avoidable reasons.

We also included further steps should you not notice an improvement, that involves providing details about your system and relating to the listed areas above. You have not provided this information.

Sadly, you have provided far more information in this review than when you actually contacted us, the software provider, or in any responses since.

This changes things

Failed to download multiple times

This is caused by three reasons only. 1. Your connection, 2. You are running a Firewall, VPN or other network affecting program or 3, Your browser extensions

Can't even change from inches to cm

This means that something on your system is blocking the signals between your actions toggling this function in the software and the command being received by the software to act upon it.

This suggests that you are running a Firewall, VPN or other network affecting program, maybe even an Adblocker.

Could this also cause a lagging program? Absolutely. The software needs unaffected access to its own data files, which are stored locally on your system at all times.

Graphics are poor

vanspace 3D graphics are fantastic when the software is allowed to run correctly. Providing a full-screen example of what you see on the screen allows a quick determination of the full issue, along with the other information requested,

Things to consider

Are you using a second monitor? Is it branded? Is the cable used branded? What resolution is the software being forced to use if a Firewall is blocking the needed information from being read?

Our commitment to every user is that if you experience any technical issue that we can not resolve, we will refund you. However, we will absolutely attempt to resolve it, and it is not acceptable to not cooperate with us.

It is also vanspace policy not to allow any review written to sway the outcome of any technical investigation or refund request at any time. We have been in countless situations where a technical issue was resolved with some easy steps, yet the review was not updated to reflect this.

This means that we offer constant, reliable service, where expectations are known before purchase, technical help is always available, and we know what we are talking about.

I urge you to work with our team rather than against them, they only want to resolve this as quickly as possible so that you can create an amazing design.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Vanspace3d からの回答

2024年7月16日 に更新

UPDATE - 16th July 2024

Thank you for confirming your full name via the Trust Pilot messaging service, I have now been able to locate your account and all communications.

I can see that you originally signed up to our non-license holder emailing list before purchase and that once you obtained your software licence in March 2023, these emails continued.

This consisted of 9 emails over 17 days and I absolutely agree that these emails were irrelevant to you once you became a software licence holder.

We apologise for this fault; however, it is important to note that this occurred in March 2023, over 15 months ago, and the process was dealt with at the time.

I can see that you contacted us on the 30th of March 2023 with the following words only.

Hi,
i don't understand...

Our support team replied on the very same day with the following response.

Hi Francis,

Thank you for getting in touch.

We have great feedback about our emails; however, we understand this is not for everyone.

Would you like us to unsubscribe you from our mailing list? You can also scroll to the bottom of any email and subscribe yourself.

Kind Regards

vanspace 3D Support Team

As you can see, at no time was our answer "Just do it yourself".

We did not receive any kind of response from you until late night, April 4th, which we responded to the following morning and unsubscribed you exactly as instructed.

Your account of your communications with our support team is wholly untruthful as at no time were you waiting for days for any response. This did NOT happen.

All emails received were responded to in a very timely manner within 12 hours, and the last response in the communication history was from the vanspace support team to you, to which you did not reply. In fact I can see that you did not even open it and read.

This review is not in any way deserving of a 1 star.

This event occurred 15 months ago, and we ask that you refresh your memory with your communications with us and update this review accordingly.

You can view the entire ticket history, replies and dates on our help centre, it is ticket 32451

https://support.vanspace3d.com/hc/en-us/articles/14834518675741-Creating-a-vanspace-3D-Help-Centre-account


Original response below ----------------------------------------------------------

Hi Francis,

I am really sorry to hear about your experience, and I find it quite concerning.

In my role as Service Team Manager, I ensure that our Support Team respond to all contacts within the business day, and then within 12 hours if received outside of normal business hours

Refund requests are also made via a tracked online process, and I am able to review the reports to ensure that all have been responded to within the advised timeframe.

I can not locate any application that has gone outside of this time.

I have requested your personal details via Trust Pilot so that I can investigate what has happened here and come back to you.

I will then be able to review any automated emails sent to you via our mailing lists. My initial thought is that you signed up for 2 different ones prior to your purchase and are still receiving all.

Kind Regards

John

vanspace 3D Service Team Manager

Vanspace3d からの回答

2024年7月15日

Hi Phil,

Thank you very much for your review.

You have hit the nail on the head, and we know that the majority of our users have the same experience.

Thanks for taking the time to share your experience with others.

Kind Regards

John
vanspace 3D Service Team Manager

Vanspace3d からの回答

2024年7月15日

Hi Robert,

Thanks very much for taking the time to write this.

You are quite right that we are not CAD, and we do not describe our software as such. We are more than simple design and provide a great layout concept space.

I have taken on board your feedback relating to system requirements and will ensure that we make these more in-depth during the purchase process (and we agree about the potato)

Kind Regards

John
vanspace 3D Service Team Manager

Vanspace3d からの回答

2024年6月26日

Hi Ceri, thank you for your review.

I have located all communications with our support team and am a little confused as to what you believe the ´´con´´ is?

There is also not a free version of this software?

You have stated within your review ´´yes you can design your van/bus/vehicle build, and there is even a custom template available´´´which is exactly what we advertise and provide, and what you paid for?

Expectations of features above and beyond what we describe and show are a little out of our hands.

Your initial contact related to using a pre-made template and wanting to adjust the wheelbase, This is not an advertised feature but is available on some pre-made templates, just not on the particular bus that you had selected due to the way it is modelled.

Two recommendations were given

1. To add your own interior wheel wells within the pre-made template. with the position and dimensions required, and continue with your internal layout around these .

2. To create a custom template without selecting a front cab, and again add your interior wheel wells as desired.

Personally, I would have chosen number one as the most time-efficient. With wheelbase and wheel well dimensions easily attainable for most vehicles out there, it is very easy to do. Our support team is great at sourcing this kind of information and could have helped if you do not have access to your real-life build yet.

Of course, popping out and having a quick measure of your van is also effective, and this option also means that you do not have to place windows.

It is absolutely vanspace policy that a review does not elevate the outcome of a refund request. Once it is written, it is highly unlikely to be changed, and so we find that the end of the matter.

Finally, regarding battery depletion on Macs where you may not experience using another program, your Mac is obviously struggling to use a needed resource that is either not required in the other program, or has reached near maximum capacity with the installation of vanspace as well.

The first things that spring to mind without knowing any more details about your system are, how is your MAC health?

1. Is your OS completely up to date, with the latest OS?
2. What are the specs of your system (About this Mac)
3. Do you have the standard absolute minimum 20%+ Memory/Storage remaining?
4. Has the NVRAM, PRAM and SMC been reset?
5. Is your GPU overworked and needing you to turn off Automatic Graphics Switching
6. Have you turned off Optimised Battery Charging and Manage Battery Longevity. If they are already on, have you turned them off?

There are a few common reasons why you may be experiencing this, and we can help locate and resolve them. Thats why we recommended following the guide below and requested forwarding the information listed at the end if you need further help

https://support.vanspace3d.com/hc/en-us/articles/4414690784273-Troubleshooting-Performance-Issues-and-Mac-Health

Kind Regards

John
vanspace 3D Service Team Manager

Vanspace3d からの回答

2024年6月19日

Hi Kalle,

We really appreciate this review, as you have absolutely nailed exactly what vanspace 3D is about!

There will be a learning curve as we are not like any other software and are totally dedicated to first-time DIY van converters with zero design experience.

Attempting to compare features to any other is impossible as there is no other space that features such unusual curves and slopes.

Good things are seldom heard on review sites, especially for software as those who are happy, are off being busy creating great designs.

I have messaged you directly as it looks like you have selected one star rather than 5

Kind Regards

John
vanspace 3D Service Team manager

Vanspace3d からの回答

2024年6月12日

Hi Philip

We are really saddened to read this review. Although your feelings are obviously very strong about a feature that you are angry about not being offered, we have to explain why it would just be impossible.

Of course, we could provide a blueprint feature that generates a cutting list once you have completed your layout, but how accurate would this be?

The measurements would have to be accurate to the last millimetre, but that simply could not account for the dimensions taken up by the insulation and panelling stages in the real-life build.

The combinations of materials used for these stages are endless and will vary so much from user to user, country to country, so we can not pre-empt these.

We know that it would be a fantastic feature to have, and we are constantly looking at ways to provide it, but until we can be sure that it will provide a precise plan for you, we will not add it.

For the moment, it is best to adjust your layout in the software accordingly once these stages are completed within the real-life build, and combine with the offered measuring tool.

Building your own custom furniture within the software (just as you would in your build) will provide measurements for every single element used.

Kind Regards

John
vanspace 3D Service Team Manager

Vanspace3d からの回答

2024年5月20日 に更新

Hi Kevin,

We appreciate this review as it allows us to respond to the incorrect information it contains.

Please refer to ticket number 40334

a.Template Information is NOT locked behind a paywall and can be viewed by anyone interested in using our software at https://support.vanspace3d.com/hc/en-us/articles/4408081343249-Pre-made-Templates-and-their-Dimensions

b. Our support team are also available by email, Facebook Messenger and via a live chat box placed on every website page we provide to discuss specific template needs.

c. This information is located on our website under the banner ´´Find answers to the most common questions on our Help Center´´ at https://www.vanspace3d.com/contact

d. The refund policy given during your purchase also links you to full template information (and recommends that you review it entirely before purchasing) in the Template Information section. You can view this directly at https://www.vanspace3d.com/refund-policy

e. Whilst behind a paywall, but before software login occurs, the information is also given in your online dashboard and before any software download needs to occur, within your cooling off period.

There are many other areas where this information can be found, such as Google, review responses, advert comments, and social media.

The truth of the review is that you preferred not to take any of the above opportunities to review the information, even to ignore it within your online dashboard and head straight to downloading and logging on to your software.

e. Your comment ´´Also I wrote to them minutes after, and they can see I have not used the software as it requires login. It’s a scam´´ is incorrect. You did download and log into your software

f. After logging into your software and contacting us, based on the basic information you gave (Ford Transit with 4.08m external length), we recommended a Ford Transit Custom template. The Ford Transit Custom is an actual vehicle (this may have caused you confusion), of which we provide four different templates; we recommended the SWB

As you only provided the length, we also requested that you provide us with the height measurement so that we could be sure that the correct template was recommended; this was not given

g. As another option, we advised how to adjust the recommended Ford Transit Custom template

h. As a final option, we advised of our custom template generator, which does indeed involve entering your own dimensions, exactly as we advertise.

i. The comment ´´Their response is I can just manually type in all the measurements or request my van type, and IF it gets enough votes they will look into it´´ is misleading. As we could only recommend a template based on the limited information given, we advised that as soon as any non-available pre-made template becomes a top 10 request, we will look at getting that added.

vanspace 3D has provided van conversion software for four years and vehemently refutes your ´scam allegation´

Whilst we appreciate every review and the information they contain, we are confident that this one is false. It is also noted that a refund was provided before this review was written.

Finally, regarding your comment, ´´The quality of the 3d modelling space is not very good either! ´´´ we disagree, as do our users creating amazing layouts.

Kind Regards

John
vanspace 3D Service Team Manager

UPDATED: All information contained within this response is factual.

This user initially contacted our support team about a) a certain template being unavailable and b) that available template information is located only behind a paywall.

As shown in our original response above, both statements are incorrect.

Any refund information is recorded via the original invoice and updated live when a refund is processed by vanspace.

The time it takes to receive actual funds is down to the payment provider.

It is vanspace policy that a review does not impact the outcome of a refund request.

Vanspace3d からの回答

2024年5月7日

Hi Sylvia,

Thank you for the great review. We certainly have a great support team!

Due to your speediness in providing the information needed about your system, we were able to resolve this in quick time and action the appropriate refund.

Hopefully, we will see you again in the future.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Vanspace3d からの回答

2024年4月9日 に更新

UPDATE - The reviewer has not provided the details requested via Trust Pilot, so we cannot verify the authenticity of this review.

---------------------------------------------------------------------------------------------

We have contacted the reviewer via Trust Pilot to verify and gain more details as we are unable to replicate any resetting layouts, with zero reports of the same from other users

Also to note.

vanspace 3D does not provide backgrounds
170+ pre-made templates are provided
700+ pre-made objects are provided
Custom furniture and fitting features are provided

Vanspace3d からの回答

2024年2月19日 に更新

Hi Isabela,

Thank you for leaving this review; however, we have not received any refund application from you?

I can see that you contacted us via Live Chat on Tuesday 30th January and were given the following information.

If you would like to request a refund, please visit https://www.vanspace3d.com/refund-policy and select the blue request refund button.

Once the application has been received, our Service Team will review it thoroughly and contact you directly.

We haven't received this yet so I am not understanding your comment above "Was delighted to learn that there are no refunds whatsoever" as we have not had that type of conversation with you.

Taking an hour to place 2 objects is indeed far too long so we of course would want to look at what is happening there.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Vanspace3d からの回答

2024年1月11日 に更新

Hi Мирослав ,

Thanks for letting us know, I think this may be related to the new OS Sonoma?

A recent update to this OS meant that users who had previously been using vanspace 3D without issue could suddenly not log in. Also, the same issue for brand new vanspace users already updated to this OS.

It was tricky to resolve as it was connected to a new Sonoma feature that Apple recently released called Game Mode.

We got there, though, and all Sonoma users are now logged in and up and running.

Thank you for recognising the work that went into this; it is very much appreciated.

Kind Regards

John
vanspace 3D Service Team Manager