The only reason you didnât get 5 stars is because 1 of the 2 bracelets I gifted was supposed to be yellow gold (the other was correctly silver) and white gold was delivered.
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Perfect jewelry for gifts for my three daughters! Although their sense of style is each very different, Vassias has the perfect pieces to tickle their fancies. The Hug Rings are a marvelous gift for m... ãã£ãšèŠã
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Malachite rings purchased. Rings were advertised as 925 sterling silver, no 925 hall mark on ring. The ring is silver plated so will discolour with wear. Trading standards are not being followed here... ãã£ãšèŠã
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My experience with Vassias was an overall positive one. The only reason I didn't give 5 stars is because nobody, or company is perfect, however oi had no problems at all. Ordering and delivery went s... ãã£ãšèŠã
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3.3
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Lovely earrings
Lovely earrings, look expensive, but a great price. They are so comfortable. Can highly reccommend them
2022幎5æ17æ¥
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Vassias ããã®åç
Thank you so much for your positive feedback, Yvonne! Weâre thrilled to hear you enjoyed our product. We find it to be a favorite among many of our customers.
Thanks again for your kind words and for being a fantastic customer.
It is very disappointing that an orderâŠ
It is very disappointing that an order that was made in March, has not been delivered yet in mid May.... Communication and follow up was ok, but the result is that counts....
2022幎5æ11æ¥
Vassias ããã®åç
Thank you for sharing your experiences, Alex! Your feedback is highly important for us!
At VASSIAS, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with the delivery of your package.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Perfection!
Perfect jewelry for gifts for my three daughters! Although their sense of style is each very different, Vassias has the perfect pieces to tickle their fancies. The Hug Rings are a marvelous gift for my husband and I to gift our grown daughters to assure we will be there for them, hugging them long after we are gone. The sunflower spinner ring delighted my middle daughter with its cheery spinning flower watched closely by an adoring bee. The quality is first class; the clever designs top notch. You donât need to look anywhere other than Vassias to please your favorite ladiesâºïž
2022幎5æ10æ¥
Vassias ããã®åç
Hello Pat! Weâre so grateful that you took the time to share your feedback with us. Itâs our pleasure to serve customers like you. Have a wonderful day!
Great offer
Great offer, good quality earrings, just the right size. Delivered ahead of schedule, thank you.
2022幎5æ2æ¥
Vassias ããã®åç
Thank you so much for your review, Lynn! We are so glad to hear that you liked your jewelry and that you are enjoying it. We take pride in our customer service, if thereâs anything else we can do, please let us know :)
Nice products, shame about delivery service
I was really impressed with the jewellery designs and great value so placed an order for a couple of things around the 8th March in time for Motherâs Day on the 23rd March.
I received an email from Vassias saying that delivery could be up to 20 days which wasnât apparent upon ordering so I emailed to find out when my delivery was due. Lo and behold my email response was much like a typical taxi company âjust around the cornerâ - yeh right, how coincidental, but it arrived two days later. I wonder how long Iâd have waited if I didnât chase.
My second order (ordered on the 8th March as well) was still outstanding despite having received the first one already. So I chased it up and they once again said itâs out for delivery and then a few days later I received it. It was starting to feel like a case of he who shouts loudest gets their items delivered soonest. In any case the package that was delivered was missing an item.
I emailed about the missing item and they were very responsive to be fair to them and had been with my other emails, and wanted to see what had been delivered. So I sent a photo of the package I received and they said they would send the missing item.
It finally came, completing my ordering experience on April 21st a total of 43 days waiting time. They say they are in the Netherlands, I fail to see why it takes that long to deliver items from the Netherlands to the UK.
I appreciate the global conditions we face but there are many many mail order companies managing to deliver a better service. To me there is no excuse for such poor service and I will never use them again. Itâs just not worth the hassle.
If they get their act together it would be a successful business. Itâs such a shame.
2022幎5æ1æ¥
Vassias ããã®åç
Thank you for sharing your experiences, your feedback is highly important for us!
At VASSIAS, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with the delivery of your package.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Very sorry jumped gun with last review
Very sorry jumped gun with last review. Vassias contacted me, accepted problem and settled it over and above what I expected. So pleased as previous dealings with this company excellent. Feel so bad about last review and hope didnt deter anybody.
2022幎4æ23æ¥
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Vassias ããã®åç
Hello Carol! Weâre so grateful that you took the time to share your feedback with us. Itâs our pleasure to serve customers like you. Have a wonderful day!
Vassias ããã®åç
Hello! Weâre so grateful that you took the time to share your feedback with us. Itâs our pleasure to serve customers like you. Have a wonderful day!
Absolutely love the jewellery
Absolutely love the jewellery, the offers are great. I've used your products for presents for whom the recipients have truly loved the jewellery. No issues with ordering or deliveries. Would definitely recommend
2022幎4æ10æ¥
Vassias ããã®åç
Thank you so much for your positive feedback! Weâre thrilled to hear you enjoyed your jewelry. We find it to be a favorite among many of our customers.
Thanks again for your kind words and for being a fantastic customer.
I ordered twice
I ordered twice, very very happy with the customer service and the time frame it takes to arrive. Will be purchasing again. Thank you so muchðð
2022幎4æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Vassias ããã®åç
Thank you for your kind words, Leah! Your feedback means the world to us. We will continue to walk the extra mile and exceed your expectations.
Here for you anytime!
Turned up very late after being lost
Turned up very late after being lost
Will not use again
2022幎4æ4æ¥
Vassias ããã®åç
Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with our delivery services and hope you will accept our sincerest apologies.
We'd love to help where we can and pass along your suggestions to our team. We have also reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with the items/ that you have received.
We understand how disappointing it can be and not have it meet your expectations, so hopefully, we can get this sorted out. Thank you so much.
Team VASSIAS
Customer service great
Customer service great. Products as described and as I'd hope they would be.
2022幎4æ4æ¥
Vassias ããã®åç
Thank you so much for your lovely review, Lorraine! Our team is always trying to make sure our clients are happy with our products and customer service, so we are happy to know thatâs what happened for you!
Thank you again for taking the time to share your feedback with us â itâs always appreciated.
Stay Fabulous!
Very bad service.You havenât sent allâŠWhy canât you get it right.
Very bad service.You havenât sent all of my order,and the items you have sent were the wrong ones.I keep sending you photos of the items and the original order,but you still get it wrong.This was ordered for Valentines Day, and now itâs April.Not good enough, and I will not order from you again,in fact I would like a refund for the item you havenât delivered.
2022幎4æ3æ¥
Vassias ããã®åç
Thank you for sharing your experiences, your feeback is highly important for us!
At VASSIAS, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Beautiful earrings: but unsafe.
I absolutely love your beautiful earrings but the backs are not secure: they need metal posts rather than plastic which is too soft; they fall off. I had to order a second pair: one of the original pair fell off and I could not find it.
2022幎4æ3æ¥
Vassias ããã®åç
Thank you so much for your review,Claire! I am so glad to hear that you liked your jewelry and that you are enjoying it.
We also want to thank you for your honest feedback. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations.
We take pride in our customer service, if thereâs anything else we can do, please let us know :)
Every necklace and pair of earrings IâŠ
Every necklace and pair of earrings I received have been awesome. The quality is superb and very very stylish. I'm always getting comments on my necklaces
2022幎4æ3æ¥
Vassias ããã®åç
Thanks very much for your lovely review, Eve. I'm glad you felt happy with what you bought from our shop. It's something we've worked hard on and we're pleased our efforts resonated with you.
I appreciate your kind words and professional demeanor and look forward to seeing you here again soon!
Happines
I was very happy about the product but also if the delivery time.
So quick
2022幎3æ11æ¥
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Vassias ããã®åç
Thank you for your kind words, Marian! Your feedback means a lot to us. We will continue to walk the extra mile and exceed your expectations.
Here for you anytime!
Hug necklace type B
A very good and original design, quite atractive, and good finishing quality.
Very good assistence from seller, with prompt responses to custom's needs.
Highly recomended.
João Cadaval Rocha
2022幎3æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Vassias ããã®åç
Thank you for sharing your experience with your purchase, Joao! Weâre so glad to hear that you loved the jewelry that you have ordered.
We appreciate your kind words and look forward to seeing you here again soon!
Ear wires bent; fell out while wearing
Ear wires bent all out of shape when putting them in, and they managed to fall out even with the little plastic holders. So disappointed because I just love the shape.
2022幎3æ8æ¥
Vassias ããã®åç
We are sorry you are not satisfied with your order. It is our intention to make items that make your life easier, not harder! I will pass along your feedback to our design team. I hope youâll consider giving us another chance and allow us to have your issue resolved; please send us an email at hello@vassias.com so we can have this discussed further.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Es un regalo para mi esposa en el14 deâŠ
Es un regalo para mi esposa en el14 de febrero, le encanto! Y a mi también, justo lo que ofrecen y entregan, servicio rápido, lo recomiendo ,buenos materiales pero la presentación y su tarjeta incluida super!!
Gracias
2022幎3æ3æ¥
Vassias ããã®åç
Thank you so much for your review, Jaime! We are happy to hear that your wife liked the jewelry and that she's enjoying it. We take pride in our customer service, if thereâs anything else we can do, please let us know :)
Great service fast shipping
2022幎3æ3æ¥
Vassias ããã®åç
Weâve been working hard on improving our products and services and we are happy this has been reflected in your experience.
Thank you for your lovely feedback, William!
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