Veganstore レビュー 

76
TrustScore 5段階評価の3.5

3.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent, used them twice now and both occasions packages were promptly posted and arrived by dpd , packaging was the best I’ve seen , every item was well protected with fancy cardboard protection. E... もっと見る

5つ星のうち1の評価

The customer service is extremely bad in Vegan Store. I don’t think I shop from them again. My emails are ignored. There is no contact number to call this company. I regret that I shopped from them b... もっと見る

5つ星のうち5の評価

As always, top quality products. Arrived as planned. First time trying the new tortellini and reading the instructions, it says use 2.5 litres of water. I don't have a pan that big, but using 1.5 l... もっと見る

5つ星のうち2の評価

Order did not arrive from courier on Saturday. Waited in all day. Waited till Monday as hadn't heard anything email response from vegan store was "just wait a bit longer evri bit slow " emailed back s... もっと見る

企業情報

  1. 食品雑貨店
  2. 食品提供業者

当該企業による記述

veganstore.co.uk was the UK’s first independent retailer of vegan products online. At the forefront of the vegan revolution since 2000, shipping the best in vegan products around the world from all across the UK to Australia, America and the Far East.


連絡先

3.3

まあまあ

TrustScore 5段階評価の3.5

76件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.3

すべてのレビュー

(76)

過去12か月のレビュー数: 0

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5つ星のうち1の評価

Insult to the vegan way of life.

The second time in succession these guye have messed up my order ..and this time was for my wife's birthday... No apologies or explanation in fact they are very arrogant in the limited communication..guess I won't be using them again .. you don't deserve to be in business...

2023年1月28日
自発的なレビュー
5つ星のうち1の評価

AVOID AT ALL COSTS

If there were the option for zero star I would have used it!
Item dispatched 10 days ago on 48hr tracked, has subsequently been lost by Royal Mail but Veganstore refusing refund until they get the goods back!! Total disregard for customer and their rights also extremely slow response to email.
Don't bother, go elsewhere

2023年1月25日
自発的なレビュー
5つ星のうち3の評価

Conflicting messages.

I've been using Veganstore for a few years to put together a vegan yule hamper. In the past I've had trouble choosing because there's been so much. This year there was a very reduced list (no breads or chilled items for example). In addition I received three emails in short order: Your order has been dispatched; your order is out for delivery; your order has been cancelled. I had to wait until the recipent emailed their thanks to work out which was accurate. Get your act together, Veganstore, I don't want to have to go elsewhere !

2022年12月21日
自発的なレビュー
5つ星のうち1の評価

Ordered on the 12th of December

Ordered on the 12th of December, still no update by the 20th, have emailed them several times still no response whatsoever, it's very disappointing as I bought the vegan Christmas Dinner bundle and two vegan hot chocolate kits that were gifts,
all of which looks like they won't be here in time now. After paying £4.99 delivery I'd have thought the order would have arrived in ample time. I will not be using this company again.

2022年12月12日
自発的なレビュー
5つ星のうち1の評価

Awful company and service

Ordered and paid for 3 bottles of drinks for Christmas. Only 1 bottle was delivered with an invoice for all 3 bottles?!
Emailed the company but absolutely no reply. That leaves us short on the chosen Christmas drinks, and also less money in the run up to Christmas.
Definitely won't be using this company ever again.

2022年12月5日
自発的なレビュー
5つ星のうち4の評価

Customer of nearly 5 years.

I created my Vegan Store account in 2018. It's got a great selection of vegan goodies at decent prices. It's more suited to UK residents but may still be worthwhile buying from Ireland (or other EU countries) if your order is pretty big.

2022年12月17日
自発的なレビュー
5つ星のうち1の評価

DO NOT shop with this company

DO NOT shop with this company. I've been waiting nearly three weeks for an order, and there has been incredibly poor communication (one message two weeks ago saying some items were out of stock). I've asked them for a refund as the items won't arrive in time, but complete silence. They have no phone number. Really shocking lack of customer service. AVOID at all costs!

2022年12月14日
自発的なレビュー
5つ星のうち1の評価

First and last order

Ordered a variety of items, mostly good except three items where the best before stickers had been half removed and the packets split in the process. Assuming this was done to hide the fact they were out of date I asked to return for a refund. Initially they assured me that they were in date but after again asking to return they stopped communicating altogether. Beware of companies that don't put a phone number on their website.

2022年9月10日
自発的なレビュー
5つ星のうち5の評価

Happy shopper for 20 years!

I have been shopping with Veganstore since the early noughties, when I was living in Greece and just wanted a little more variety, as well as a vegan lifeline. I have been shopping with them on and off since I returned to the UK. What keeps me coming back is the quality of the items, the prompt delivery, and the fact they offer a constant stream of new products - although I mourn some of those lost in the UK's move from the EU.

2022年9月21日
自発的なレビュー
5つ星のうち5の評価

Happy first purchase

I think this is my first purchase with vegan store, I was looking for something specific when they popped up so thought I'd give them a go. Quite a few things were on sale which was a nice win. Delivery arrived a day earlier than I expected, all my goods were well packaged including a number of cans which were in their own box within the larger box for added protection.

Most of the items I ordered I've tried before, few new things I'm excited to try. Decided to get the £5 no waste box because I hate food waste and most things are fine way after BB date IMO! I knew it might be risky especially as I'm quite fussy but actually I'm impressed with the volume of products I got for a fiver. A box of D&D truffles, gnawbles malt balls, and about six packs of different biscuits! A lot of biccies for two people but they'll be fine in an airtight tin! I'd take my chances on it again.

2022年8月31日
自発的なレビュー
5つ星のうち3の評価

Very poor customer service

Ordered a number of items in late June. Most were absolutely fine, the exception being the £5 Waste Not Box. This was meant to contain £15 worth of items but consisted of a handful of out of date and disgusting tasting chocolate bars. When I complained about this it took them two months to reply, offering no apology and telling me these out of date bars were 'worth £16' and I had good value. Not sure I would use them again.

2022年8月31日
自発的なレビュー
5つ星のうち5の評価

100/10 -

Honestly I don’t know what all of these 1 star reviews are about... yes postage issues happen but this vegan business does nothing but go out of their way to make sure they’re providing the best service and people complaining about getting “too much chocolate” in their mystery boxes is just silly. Who would complain about chocolate?? We have kids and trying to raise them vegan on top of snacks and lunch box additions can be so beyond expensive sometimes but the waste not boxes are a great alternative to get some Fancy treats We would usually have to march the kids straight past in a shop and not just for the kids But for us too because everything is so delicious!!
I will always prefer to support vegan and conscious businesses over any major supermarket and will keep coming back. Thanks so much for being absolutely ace!!

2022年7月26日
自発的なレビュー

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