Viagogo レビュー 

Advertised as three available tickets, with a clear view of the event and seats together. I paid a significant amount based on this listing, as the seats were available and in the exact location I wanted.

However, after payment, I was informed that the tickets may not be issued until up to the day of the event, potentially as late as four hours before start time. It was also stated that, in some cases, the seller may change their mind and the tickets may not be provided at all.

This means tickets are effectively being resold without guaranteed ownership or immediate transfer. Buyers are asked to commit full payment while carrying the risk of not receiving tickets until the last minute, or potentially not at all.

This is extremely poor practice. Unless tickets are guaranteed and transferred at the point of purchase, the system leaves buyers exposed and unable to confidently attend the event.

AVOID

Even though the seller didn't transfer the tickets on the day of the concert, I was immediately able to contact an agent at viagogo; it was a gamble, but they secured a ticket for me; otherwise, I would have been fully refunded. I was really surprised, and I'm glad they can be trusted. For me so far, I've booked 3 times via viagogo, and it all worked out well.

If, I could issue point five of a star, let it be so.
These people are sharks, shieysters, hoodlums and hoodwinkers.
Lowest of all low, their website, enticingly green and tragic, hooks people in, chasing last minute tickets.
They are consumate liars. They advertise one price, then give another. They are compulsive promotional click bait, capturing the desperate.
I would ask what they think of us, speaking as outsiders, of the human race.

C##ts.

CHall of Manner Farm,

This is my second concert ticket purchased on this website and it totally worked. Thank you for that🤗🎉

J’avais des questions sur les billets, je me suis donc tournée vers le contact de viagogo qui a su me donner des réponses rassurantes.
Le billet a été livré à temps

Easy to purchase the tickets and very safe. The tickets were immediately transferred to my Ticketmaster account.

Ticket purchase was inexpensive, super easy, and full communication about how, where, and when I'd receive my ticket. ⭐️⭐️⭐️⭐️⭐️

I bought the tickets 1h30m before the concert, because i previously got scammed by someone on facebook for 250€. I was at the venue hoping i would find someone with an extra ticket, when multiple people came to me and told me they bought their tickets from viagogo and that they were transfered via ticketmaster. At first i didnt want to buy from this site because i previously got scammed, 4 years ago, for a harry styles concert, when i booked 2 tickets in advance and after a couple of weeks i recieved an email saying that the seller has overbooked the tickets and that i no longer have any. But after 5 different people came to me and said that they purchased their tickets on viagogo i bought mine too. It was a very easy process, after 2 mins i recieved the tickets via email and accepted them in my ticketmaster account. Overall it was a nice experience and i can say i got my trust back into this site.

Los boletos estuvieron en una excelente ubicación y el precio nos encantó. La entrega del boleto vía correo electrónico fue muy fácil.

Bought a ticket for Harry Styles VIP package for my friend, didn’t trust the site so ended up getting them through Ticketex, so on sold the tickets from Viagogo, then they say they couldn’t provide the initial tickets and refunded me and then took $726 straight out my Visa account because I couldn’t provide the same tickets that they couldn’t provide me. I was never paid for the sale. Don’t ever use this site as you have been warned. I’m over $800 out of pocket and no chance of getting it back.

Bought ticket in february and still waiting. Concert is tomorrow. I hope viagogo will all burn in hell forever.

Scammers should be sued never buy tickets from these horrible people

Viagogo is Literally a Scam

Do not try to sell on Viagogo, or buy from them for that matter.

I tried to sell two tickets through Viagogo, and the entire process has been a complete nightmare. It takes days for listings to be approved, and two out of three times my listings were simply disabled with the excuse that it was due to their “automated system.” No warning. No email. Nothing to tell me that my tickets were no longer listed.

Eventually, I finally managed to get a listing approved without it being taken down, and the tickets sold. Then the sale was cancelled, and Viagogo charged me a $140 transaction fee.

It took 45 days of dealing with their customer support team to get this resolved. In the end, they fully admitted that it was their fault and refunded the money.

I then relisted the tickets to try to sell them again. After a week, the listing was deactivated again.

I called customer support and was eventually put through to a supervisor. He just told me that I had to try listing the tickets again and that he would “put a note on my file.” This was the same thing I had already been told the previous three times my tickets had mysteriously been taken down, without Viagogo even bothering to send an email to tell me it had happened.

When I asked the supervisor for assurance that my tickets would actually be relisted and stay listed, he muted his microphone for about a minute. When he unmuted, I asked, “What happened? I couldn’t hear you.”

He replied, “I don’t know, I am here.”

I asked again what had happened, and he just kept repeating, “I am here.”

Eventually, I gave up trying to question him and started trying to resolve the actual problem again. He then suddenly said, “Thanks, have a good day,” and hung up.

I did not realise until afterwards that the reason he muted himself for about a minute was clearly an attempt to make me think the connection had dropped so that I would hang up. All of their calls are recorded, so if anyone ever listened back to the call, it would simply sound like the connection had cut out rather than a supervisor refusing to deal with the issue.

I have sold $30,000 worth of goods on eBay and Etsy over the last two years, and I have never experienced customer service this bad.

With Viagogo, I tried to sell just two tickets, and it has wasted hours and hours of my life.

Viagogo is a complete scam. Do not waste your time or money using them.

We had tickets for the concert from another vender. We paid a lot more money and seats were not good. We tried your app last minute and got fantastic seats at a great price. Had a fantastic experience!

Absolutely avoid Viagogo. I sold two tickets through their platform and, even though the payment was supposed to arrive over one week ago, I still have not received a single cent.

What makes this even worse is the complete lack of transparency and professionalism from their support team. I had three separate chat conversations with customer support, and in each one I was given a completely different date for when the bank transfer was allegedly processed. It feels like they are simply making up information to delay and confuse customers instead of actually solving the issue.

At this point, I have completely lost trust in this company. Tomorrow I will be filing a police complaint for fraud because this situation is unacceptable.

I do NOT recommend this platform to anyone. The entire experience has been extremely unpleasant, stressful, and frustrating. After reading many other reviews online, I also discovered that, besides delaying or refusing payments to sellers, there are numerous reports of fake tickets being sold on the platform as well.

This is by far one of the worst experiences I have ever had with an online marketplace. Stay away from Viagogo.

Would never use this site again. The site took my money a month before event then tickets never came. Only to have the tickets cancelled by provider and eventually got a refund, but got charged extra still due to exchange rate being an international site. So got charged for funds when I did nothing wrong and got nothing in return. Would never use again!

Zero
I purchased tickets for the front area of the Split Enz concert through this company. When my friends asked where we were seated, I was told they “could not tell me until 4 hours before the event.”
For weeks I rang and emailed trying to get answers and attempted to dispute the purchase because I felt the process was misleading.
I repurchased other tickets thru a reputable seller.
I was then told I could resell the tickets on their platform at no charge, so I did exactly that. However, because I still had not actually received the tickets, I could only list them for the amount I originally paid.
Two tickets sold, and once the tickets finally arrived I forwarded them on. The buyers then disputed the purchase and the sale did not go through.
Now I have received a bill for $321 for a sale that never even completed.
I am disputing all charges and also the time and stress this has caused. Mastercard gives companies token access to locked cards, so if you are a Mastercard holder, be aware this can still allow charges to go through. Fraud comes to mind.
Also, Google had this company at the very top of the page and the company advertised “Only 44 tickets left,” which I believe is false and misleading advertising.

This company sold me tickets in the front area of split enz. When my friends said we’re are we sitting I was told “they cannot tell me until 4 hours before the event”
I rang and emailed them for weeks and tried to dispute the purchase.
I was then told I could sell these tickets on their platform at no charge. So that’s what I did but I could only list the tickets by the price I paid, because I still had not received the tickets.
2 tickets sold and then when the tickets arrived, I forwarded these on. The seller disputed these and the sale didn’t go thru.
I have just received a bill for a sale that didn’t go thru for $321.00.
SO I AM DISPUTING ALL THESE CHARGES AND COSTS FOR MY TIME . Mastercard gives these companies tokens to access locked Credit Cards so if you are a holder of a Mastercard be aware of this.
Also google put this company at the top of the page and this company stated “only 44 tickets left “ so that in itself is false and misleading.

I have a number of complaints against viagogo and my bank are investigating them