Villa Select レビュー 296

I had a question about the villa that we had booked and due to arrive in 10 days time. The response was very quick and I was very happy with the reply - Excellent Customer Service - Thank you.

Fantastic experience every time I book. Donna and Jamie are both friendly and professional.

We spent over a week getting numerous issues fixed with the villa.
These issues were raised with:
The rep (did nothing until we chased her after 5 days)
Villa Select (not interested, left us a voicemail, said would call us back and didn't)
The cleaner
The maintenance man
The villa owner

Got tired of repeating these issues to so many different people.
We did a couple of hours outside cleaning ourselves to be able to enjoy the space.

pdf instruction manual for villa is hopeless. No mention of wi-fi code, refers to wrong island, no instructions for any appliance.

Rep was particularly poor. Preferred to argue with the customer rather than getting the issues sorted.

Not a relaxing holiday when you spend the first nine days acting as an unpaid project manager trying to get things fixed.

Book with another company

My experience of booking a holiday with Villa Select was absolutely made wonderful by the brilliant staff(especially donna)from start to finish ..me an my family basically sat back an they did everything for us. There is nothing that I can fault ..from them booking the holiday..private taxi ..an the villa was gorgeous .clean .massive..lovely welcome pack ..I could go on..not a single regret .

First time booking a Villa holiday. We dealt directly with Donna by phone. Everything was put into place including flights and transfers etc. We went for Villa Sunset inCala en Porter Menorca. Absolutely wonderful place and excellent customer relations with the lovely Donna. Will return in the future.Truly would’nt have gone without her help! Great company.

We stayed in a very nice villa in Lanzarote. But flight times going home were not very good. You have to leave the villa at 10am but flights were book at 6.25 pm leaving us noway to go with luggage. Donna and Matthew from villa select not helpful so we had to book in local hotel for 300 Euro's for the day . So please check flight times it's on you . Go with James Villa's or villa plus you will have on problems.

We've received excellent customer service from Villa Select from booking with Donna through to the resort help with Kara. We stayed in a beautiful villa in Kefalonia which exceeded expectations and was the cleanest villa we've ever stayed in. The service you get is above an beyond a big travel company and I'd recommend booking with Villa Select. We will definitely use the company again!

The villa we stayed at in Mallorca was overall good, however there were a few issues that we raised that were not rectified by villa select. There was no midweek maid clean as advertised and the major problem was the aircon in our villa was not working properly, it was clearly not a new problem as the wall around the aircon unit was damp to touch with black mold. I raised this with villa select and am still waiting for a response.

Donna at Villa Select helped us to secure our dream villa after experiencing difficulties booking it via other websites. Donna went over and above for us, and was always so friendly. We reached out to Donna after booking as wanted to add someone onto booking/were having trouble booking car, Donna was quick to respond with all of the information we needed.

Villa was so clean, I honestly didn't see anything that wasn't up to standard. Pools were great. Games room was a fab extra. On site staff were all lovely.

Perfect holiday.

This was our first time booking with this company.

There were a couple of issues i had. Firstly, the villa was not ready at check in, the cleaning team were still there, (and we were not early for check-in, we were on tie), which is not what you need after you have had a long day of travelling. Secondly, the cleaning company again, did two towel changes within two days of each other in the first week (we were staying two weeks). My expectation on a two week villa stay is a towel change midweek/week. I did reach out to request additional towels in the second week, but my message was ignored.

There were positives with using this company too. I found the contacts were helpful, prompt and informative, when i needed them whilst I was staying at the villa. The representative in the area i was staying in, was very good at responding even when i had to contact them out of hours due my daughter becoming unwell.

All in all, it was an okay experience using this company. I won’t be booking through them again though.

We have never stayed in a Villa before so I initially felt a bit unsure, but booking the villa was a very easy process with friendly and knowledgeable travel agents every step of the way.

The villa (Villa Zeus) was unreal!! Views from every angle - breathtaking! The pool - perfect size, depth and temperature. Plenty of garden space to swerve the heat and sit in the shade.
Air-conditioning - worked a treat. Cleanliness - spot-on! Beds - very comfy. Showers - did the job. Facilities - everything you need. Only criticism - comfier furniture downstairs in the
lounge area.

Location: Perfect for peace, relaxation and tranquility. It really is a blissful paradise. However Spartia is a remote area so would need a car to get around. Closest shop would be a good 10/15 minute walk and only 1 taverna. We hired a car and travelled about, so it worked.
There are so many beautiful places to visit outside of Spartia and around Kefalonia. It really is stunning!

Kara, our host was very friendly and welcoming. Easy to make contact with to offer advice on places to visit. Also helped us out when we got lost. Having a host made us feel at ease, given we have never booked a villa before.

It was just so easy and absolutely beautiful

Saturday morning query re boarding passes, expertly resolved by Jamie, thank you.

We had our holiday cancelled on weds by TUI, due to fly tomorrow. I saw a villa on villa select that actually looked better and was cheaper. I messed up the booking and spoke to Lucy and Donna the next day and honestly they could not have been nicer human beings. We have been told all about the resort, things to take, assured and treated like people. You have customers for life. Thank you so much

Stayed at Queen Villa trapazaki for a week Fabulous place, fabulous views food and lovely and clean

Jaime in Reservations was a delight to deal with, she was very knowledgeable regards our enquiry.
Jaime has an excellent telephone manner and great customer service,
throughout the call and follow up requests.

For the money we paid we had high expectations. Unfortunately this villa didn't even begin to live up to them.

The kitchen had hardly any pans and utensils, the bathroom (painted black) had only one tiny window with no insect screen.

The view from the side of the property looked like a cross between a scrap yard and a shanty town, with cockerels constantly crowing.

The mattresses were like concrete.

The pool filtration system was noisy and on 24/7.

All in all very different to their photos. We won't be going back.

EDIT: the Villa Select manger, Denise, was brilliant. After a week she realised that Villa Siesta was substandard and moved us to an infinitely better one.

Booked a villa holiday in Kefalonia, flew out with Jet2, seamless service as always, stayed at Trapezaki, fabulous holiday, would thoroughly recommend, sterling service from Kara and Deborah! Will be returning!

We stayed in Villa Son Domingo - Menorca. Absolutely beautiful and stunning location
Villa spotlessly clean with a great welcome pack on arrival .
Well equipped villa with plenty of fresh towels and pool towels .
First time using Villa Select and will book again after a trouble free experience booking .

The house and pool were excellent! It was within easy walking distance of restaurants, cafes, beach and marina. The only complaint was that the house was cold. Obviously nothing can be done about the weather, but we thought more could have been done to heat the house. On our second last day one plug in heater was sent over, but given the open plan design of the house this had no benefit.

We booked a holiday through Villa select and the process was simple and seamless from start to finish. Excellent customer service and an excellent resort rep (Deborah) in Kefalonia. Will definitely be booking through Villa select again.