Vines of Gatwick BMW レビュー 

Very helpful from Rosie service advisor as my X6M suspension broke and oil service afterward. Got same day urgent appointment and very informative details through the process. I should give 8 stars including the technician team. As two decades customer myself they are the best team nowadays.

Amazing service at vines of Gatwick, Stephenson way .
They helped me with the good will warranty , even though my actual warranty was runout a month ago .
Good customer service and understood me very well

Vines continues to excel in customer and car care for BMW owners.

On my last visit I unfortunately got my service date wrong but this was accommodated without much fuss and received the car looking brand new inside and out.

Keep up the outstanding customer service Vines.

We had our car booked in for a service and had pre-arranged a courtesy car, but when we arrived, it was not available. We were then referred to Enterprise and given a Mini Cooper, which is not comparable to our BMW 3 Series M Sport. The whole process took almost two hours before we were able to leave with a replacement vehicle.
Unfortunately, our experience with this dealership has been very disappointing. We purchased the car from them in February 2026 and later discovered that all four tyres had different load ratings, with one tyre already worn down at the time of sale. We raised a complaint, but the dealership manager, Gary, did very little to address our concerns.
We escalated the matter to BMW Head Office, but they advised that they could not overturn the dealership's decision. Overall, we feel badly let down both during the sales process and the aftersales service. Very bad customer service!
Based on our experience, I would not recommend this dealership. We have received far better customer service elsewhere, particularly from Sytner.

i have found Vines Gatwick an excellent dealership
i had my serviced and MOT.
my advisor who kept me fully informed was Christian

A good all round experience 👍
Rosie is a great member of the team and I say give her a good pay rise!

Lovely, friendly staff. Clean, well-maintained facilities. The kitchenette is fully stocked with tea, coffee, biscuits, and other refreshments, which is a lovely touch while you’re waiting. Overall, a very welcoming and comfortable experience.

Fantastic service. Very friendly. Valet my car without asking them. All work was carried out professionally and promptly as promised. Very satisfied.

The car was bought in January from BMW Berry Croydon in January. It was nearly 5 years old and came with the BMW 12 month warranty. It suffered a catastrophic loss of engine coolant. I could get no reply from the Berry dealership. BMW Recovery arrived and I asked for the car to be delivered to Rosie Gilles at BMW Gatwick. We could not have been in better hands. We had received great service from her and the Vines fab team before. Rosie kept us FULLY informed with videos and messages.She really went the extra mile to try and help. Utterly brilliant service and the car is now back with us. THANK YOU Rosie and VINES Gatwick. AWESOME 🙌🏼

Excellent and timely service.
Went above and beyond expectations.

Thanks a lot for the service.
Rosie was very helpful.

Sorted everything all we had to do was choose and sign
Excellent service start to finish

I have to say this is one of the worst companies I’ve ever dealt with. My BMW is eight months old and apparently not under warranty for the radar system that is on the front of it. I was accused of hitting a pothole at speed with no proof to prove this, however no damage to the Tyres or wheels and a cost of £250 to me just for them to look at it I also have the car on a lease agreement with full cover and they would not cover it either not only that the woman that I dealt with completely lied to me about an issue rather than actually going to find out the truth. Shocking company I have been onto head office and still waiting for a reply from them. I will never ever go to Gatwick BMW again. There is one in Horley, which is only around the corner. I suggest everybody go there instead of this place. !

Good paintwork and buffer reconstruction. Excellent customer service with personal attention from Igor, leading the bodywork team. A good experience.

Turnt up, courtesy car wasn't ready, was promised on the phone a bmw. Instead they called enterprise and I had a mokka.
Explained my frustration ,they said they couldn't do anything.
Enterprise told us they only booked it 5 minutes ago.
Also the day after we left garage we now have the tyre pressure sensor broken and not reading.
Also when we arrived, we was just told to give them the keys, and not explained anything.
Won't use this bmw garage again.

Service carried out as requested

Customers Service

Excellent service from Min, she is a credit to the business.

Absolutely amazing service from BMW Vines Gatwick!

A massive thanks to Toni Lebedova who was one of the best Sales Execs I’ve dealt with since buying several BMW’s over the years. Really appreciated the prompt responses and attention to
detail. Never tried to not answer any of my 100 questions and was transparent throughout. Very nice and friendly too which helped the transaction go nice and smoothly on the day!

Also a big thanks to Jed Callan, the Approved Used Sales manager who very helpful and took the time out to speak to me direct on the handover day. There were a couple of minor issues which Jed personally attended to and asked his team to resolve whilst I was there to avoid any further trips.

Both Toni and Jed also followed up to ensure I got home safely ( 3 hour drive) and all was good with the car.

Don’t really get this level of service these days so I was very impressed and will be sure to come back to Jed and Toni for my next upgrade!

Keep up the great work!