Vines of Redhill BMW レビュー 

After another BMW service could not help me yesterday, I was advised to visit BMW Vines Redhill. I dealt with the parts department and with the service department early afternoon. Everybody was very competent with the target to resolve the problem I had related to my 2012 X5. Barnaby and his service team finally resolved the problem without any need for a booking. Exceptional service nowadays.👍👍👍👍👍

Booked my M3 in for it’s scheduled service, the car has fbmwsh so I’m keen to maintain this as it will add value to the car when I sell it. Had a call to say service was complete and that I could pick car up. After collecting my car, whilst on my drive home I checked my idrive to check service was all updated and immediately noticed that there was no record of the service. I immediately phoned Vines who said to bring it straight back and they’ll sort it out. I turned round and went back, waited a further 45 minutes only to be told that the servers were down and they couldn’t update it and that next time I serviced the car it would be updated. That’s no good to me, I change my cars reasonably frequently and want the history up to date so the car is ready to sell at any given moment.
My grind with Vines is this. WHY did nobody check that my idrive service history had been updated before calling me to tell me my car was ready, or did Vines know that it hadn’t been updated but just wanted to take my money knowing they hadn’t completed the service completely?
I have several BMW’s of different ranges and this isn’t my first problem I’ve had with Vines, the other problem was after I had my 220D in for a recall and when I got the car back my air conditioning no longer worked. It turned out that someone had degassed the system. When I challenged Vines about this they denied any knowledge claiming they hadn’t touched my air conditioning. Well, I’m not a liar and it was working fine before. I’ve since had the system regassed elsewhere and all is now fine.

With this consistently troublesome service I am very much contemplating offloading all my BMW’s and trying an alternative German manufacturer.
I plan to write to BMW UK to raise my issues but personally I am really fed up with spending good money for rubbish aftercare and service. Such a couldn’t care less attitude, this is not what owning a BMW was about when I first started buying them 30 years ago. It’s a shame but that’s where I’m at with BMW.

Update: I called Vines this morning and the system is now working and following a 2 hour round trip at my expense my service history is up to date on my idrive.
A request to Vines, please consider that your customers time is as valuable as your time if not more.
We pay a premium and expect a premium service.
Get it right 1st time and check your work before summoning your customers to collect their vehicle.
It’s not too much to expect.

Not informed clearly enough of the job that my car was going to have, and no update regarding the collection of the car.
First time I went there for the hour ( maybe) diagnose, £150 no problem. So booked in to replace the parts another £800 no problem but still the car wasn’t fixed so I had to leave the car again for another part to be installed and a the end of the day I called to ask about my car if was ready and of course it wasn’t, so I was told to bring back the old unit on my next appointment of which the car was partly fixed £680 paid again without hesitation but in the meantime the remap has been deleted without my knowledge. So I have decided to go in in the morning to talk about it, I was told that someone would give me a call, I have been waiting till 3:30 pm so I decided to call (1:20 hour waiting) but still no response. This all started at the middle of June and still my car hasn’t been fixed. I know that my car is an old bimmer but my money is like everyone else, and I honestly didn’t feel like that way
Here is the email received

I do apologise for the delay coming back to you. We have reviewed this in further detail our end.

With regards to the vehicle remap, The BMW software runs reporting once plugged in and is designed to pick up any modification to any of its standard running software. If there has been any kind of tuning manipulation, then this is flagged immediately. When we plugged your vehicle into the software, there was no record of the vehicle having had any modifications which therefore indicated no potential risk to us of any aftermarket software being wiped. We also have no written record of being advised this from yourself.

Because of the points above, we are at this stage unable to approach BMW for reimbursement.

Lastly, I'd just like to touch on the USB ports. We did find that there was a loose connection whilst the vehicle was in with us earlier this week which we resolved, the USB that this related to was the aftermarket one that you have in the centre console which our technician tested and worked on his phone at the time. The other USB ports are not related to the FEM control unit that was replaced and are likely to be in relation to the aftermarket head unit that is installed in the car.

Kind regards,

Gus Tosey
Service Reception Manager
Vines
Stephenson Wa

Well, I bought a BMW 740LD from vines and paid a lot of money for it “cash” to cut a long story short the vehicle turned up at my house with no valet inside or out. I had a local detailer work on my car, he placed a ceramic coating on my car to a personal cost to myself of £900, which vine’s offered to pay half but never made the payment!

While the local detailer had my vehicle he rang me with some disturbing news, he said “do you know you car has had significant body repairs” to which I replied “of course not”

After seeing the resprayed panels down both sides of the vehicle I reported my findings to Vines.

There response to my findings shocked me, there reply was because the vehicle met the HPI criteria they were happy from there point of view that the vehicle was fit for sale, I dread to think how much money I will loose in the future because I will now have to inform a future buyer about my findings or that would be fraud if I didn’t divulge the information.

So to some up, very disappointed with vines and I would never do business with this bmw company again, deal with them at your peril.
Mr Cooper

Strange that they gave none document with purchasing a used car.

Wonder why they not give green slip to buyer.
Not giving MOT copy.
Not giving road tax copy with buyer paid the road tax payment.

Salesman no reply to email once car is collected.

Salesman, manager, online chat and head office staff all indifferent to help.

I accidentally damaged my wife's car and contacted Debbie at Vines in Redhill. She was so helpful and the bodyshop did an amazing job which included sourcing the body parts, painting and fitting. All this was carried out within a couple of days. Debbie phoned me to say she had good news and ……. better news. The good news was that the car was ready and the better news was that they had matched the colour perfectly and did not need to respray other parts with a saving of over £600. Clearly, a dealer to be trusted and Debbie was amazing from start to finish. Highly recommended. Thank you.

Worst BMW dealership.
Years back I bought my 530 GT from Vine in Gatwick, did not kept they promise ends up paying me £500 compensation. Yesterday I saw BMW X3 advertised on BMW web site for £45,911.00 I contacted them after 3 phone calls and 4 emails and video of the car I arranged appointment for this morning 9.00 AM. It took me 2 hours driving to get to Redhill Vine, spend 1.5 hours there to be told that price of the vehicle is £58,800 and not £45,911. As I said before 3 phone calls and 4 emails they did not bother to tell me the correct price to save me unnecessary time wasting and petrol. Are these people for real. All they saide we are sorry, I told them I don't want medicine after death.

I had my BMW repaired here at Vines BMW of Redhill, I have nothing but praise for them.
Especially Debbie from the body shop who went above and beyond, to ensure my concerns were met quickly and efficiently, she put my mind at rest.

Every time i book a service here they quote me one price, i turn up and suddenly it is at least twice as much. They are already twice as much as your local garage anyway. I wish there was another dealer near to where i live but i will stick with the local garages. Oh and the service reps are so rude and stuck up it is unbelievable, you work for BMW not the queen!!!

We recently purchased a new all electric BMW from Vines and the entire experience and customer service was excellent from the start. They are very customer focused, responsive and professional and I would recommend. We are also delighted with our new BMW.

Thank you Vines!