Without doubt, the absolute worst internet provider I have ever been with, worst service ever, worse connection ever. 100's of 1000's of disconnects, not a single day goes by where we don't disconnect... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My contract coming to an end for 1gig broadband, £35 a month, wanted to put it up to £80 fed up bartering as a loyal customer gone to EE 1.6 gig £33 month virgin pestering me to stay now no chance. N... もっと見る
企業が回答しました
They are just money grubbing company. Please do not buy their services or contracts they will overcharge you and change the contract details with you not even knowing. The service is abysmal and custo... もっと見る
企業が回答しました
So I switched to brsk and back to virgin and when the guy came out he started flirting with me and then told me to go to the van with him and now I have 3 kids with him
企業情報
当該企業による記述
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
連絡先
Unit L51 Peel Avenue, M41, Stretford, Trafford Park, 英国
- 0161 747 0076
2.0
期待以下
24件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
STAY CLEAR
Without doubt, the absolute worst internet provider I have ever been with, worst service ever, worse connection ever. 100's of 1000's of disconnects, not a single day goes by where we don't disconnect at least 20-30 times. We raise complaints and they close them down saying 'thank you for talking to us' when they haven't. We complain about packet loss and they say they are gonna send wifi pods... and never do... utter crap
2026年9月1日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Hello Claire,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations, particularly regarding your connection and the support you've received when raising concerns.
We understand how frustrating ongoing service issues can be. If you'd like to discuss this further, please get in touch with our team so we can review your concerns and ensure the appropriate support options are available to you.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X: https://bit.ly/4i6rdjo
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/464weld
completely ruined there menu screen…
completely ruined there menu screen think i will go back to sky what a way to loose customers
2026年8月23日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Hi Keith, thank you for your feedback. We're sorry to hear that you're unhappy with the recent menu changes and that they haven't met your expectations.
We understand that changes to familiar features can be frustrating, and we appreciate you taking the time to share your thoughts with us. Customer feedback plays an important role in helping us improve our services.
Thank you again for your comments. We value your feedback and appreciate you letting us know about your experience.
Virgin Media - Trafford Centre からの回答
Hi Autilia, thanks for sharing the experience you have had with one of our team - it's fantastic to hear!
Brilliant from start to finish
Brilliant from start to finish. Got broadband 1gb full tv package with sports . Broadband great in all rooms and no complaints from the kids. Stream TV box very easy to use.
And all for a very good price.
2026年7月6日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Hi John,
Thank you for taking the time to leave a review.
We're delighted to hear that your experience has been brilliant from start to finish. It's great to know that you're enjoying your 1Gb broadband and TV package, and that the broadband is performing well throughout your home with no complaints from the kids.
We're also pleased to hear that you're finding the Stream TV box easy to use and that you're happy with the value of the package.
Thank you again for sharing your experience and for choosing Virgin Media.
There billing is all over the place, random dates, and demands
There billing is all over the place.
They do not change dates for billing, unless you are forced to use Direct Debit.
With a company where billing is different figures each month, you can see why I would not have a Direct Debit set up with them?.
So each month the bill is different, haha.
They will not change the date for payments, to the 1st of the month. For some reason they have stuck it on 21st of each month.
Virgin Media also flout legalities and rules regarding when an invoice should be paid. They demand you to pay within a few days.
Reality is, that when any invoice comes through to you, from any company, is by law you actually have upto 28 days to pay the bill.
VM, seem to think they can get this money immediately. I pay on time, so within that 28 day window.
On the upside, VM actual internet is excellent. No problems with that, but I do have problems with the following;
1. Their billing is dodgy, different figures each month that do not add up. They also shove on these random charges before the bill is even due to be paid.
2. VM refuse to change the payment date from their mid month set up to the 1st of each month. This leads to them shoving on charges, which I obviously refuse to pay. I cannot be held responsible for the laws in place to protect consumers Virgin Media, can I?
3. The only question they answered me on without having to back track, was "when is the contract up and how much will I have to pay to get out of the contract". They were very quick to answer this. However, due to my mass discrepancies with VM, I have no intention of paying the rest of the contract off. The beauty of this, is I can go back to BT or any other provider anytime I wish, due to VM being their own network, which means they have no say over my other lines in the house. This means if I decide not to pay VM, that they will not be able to cause me issues by cutting me off, and then holding other providers to account.
VM has their own network, this means I can leave at will, and I will.
2026年8月6日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Hi Sambozauk, thank you for taking the time to share your feedback. We're pleased to hear that you're happy with the reliability and performance of your broadband service. We're sorry, however, to hear that you've been dissatisfied with aspects of our billing and payment processes. We’d like the opportunity to review your concerns but unfortunately we’re unable to on this platform, please get in touch using one of the following contact methods:
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4wLKfA4
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4zlC2Ev
This was the 2nd time ive been with…
This was the 2nd time ive been with Virgin for BB and TV.
They spoilt it the first time by being obstructive when i cancelled. This time around. I found the Virgin box slow. We used our fire TV and only the Virgin box when we really has to. I never seemed to be able to do anything useful with the App. When i cancelled i was not on this occasion plagued by phone calls. However they wanted their gear back thats fine. But 'Yodel'. I tried to get in touch with Virgin. I would rather recycle the stuff myself. Or pay for the postage myself so as i can post it at a Post Office. I tried to get through to Virgin to ask if i had an alternative as far as postage goes. I kept getting stuck at the 'Chatbot'. I dont think Virgin realise or any company in fact how much the paying public detests 'Chatbots'. My problem with Yodel its in all the places in Plymouth that i would not choose to visit. Also as my deal came to end the £75 pm i was paying became £175!! I now have EE which i was easily able to self install and the box is fit for purpose. I really really think Virgin is not in touch with its users.
2026年7月19日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Hi Andrew,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when equipment return options don't fit your circumstances, particularly if your local return locations aren't convenient. We also appreciate your concerns regarding the use of chatbots when you're trying to discuss specific account queries with a member of the team.
We're sorry to hear that the TV service and app didn't meet your expectations, and that your experience at the end of your contract has left you with a negative impression of Virgin Media.
If you're returning equipment, you can find more information about the returns process here:
👉 https://bit.ly/4g8Hy5t
You can also find information about leaving Virgin Media here:
👉 https://bit.ly/4g6CJcW
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4g7UxV0
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Cancellation fee of £1200 quoted…
Cancellation fee of £1200 quoted because 360 is so poor I’ve stopped watching TV and can’t access catch up or in demand of programmes I used to watch at my convenience. Been a customer of 16 years. Awful service and avoid 360. Avoid!!
I have emailed Virgin with my complaint but am not hopeful this will be resolved satisfactorily. I’ve asked for one of two outcomes:
I am asking Virgin Media to do one of the following:
Waive the early termination charge of £1,217.76 in full, given that this change was made by Virgin Media to my detriment and without adequate warning; or
Restore my access to a service with equivalent functionality to my previous TiVo box, including full catch-up/on-demand access, at no additional cost, as an alternative resolution; or
If neither of the above is possible, please issue a deadlock letter so that I may refer this dispute to CISAS (Communications and Internet Services Adjudication Scheme), Virgin Media's independent ADR provider.
I await their response as a long standing customer.
2026年7月26日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Hi Ann,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it must be to be unable to enjoy your TV services in the way you expect, particularly when features such as Catch Up and On Demand content are important to how you watch television. We also appreciate how frustrating it can be when you're considering your options and have concerns about cancellation charges.
If you're considering leaving Virgin Media, you can find information about the process and available options here:
👉 https://bit.ly/4fC5MDR
We value the loyalty you've shown over the past 16 years and are sorry to hear that your recent experience has left you feeling disappointed.
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4z03bN5
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Not honouring an agreed deal
Two months ago I negotiated a broadband deal of £24 a month which was confirmed by email and which I accepted. I have the emails. Virgin Media are refusing to honour this. I spent many hours with their unintelligible help line and went through three supervisor levels. Even the complaints department was useless. I received an unintelligible email describing how the problem had been resolved. Each one tried to sell me a more expensive package. Concurrent with this discussion my broadband was turned off even though I was well in credit. Virgin said they need to send an "engineer" to fix it which is total rubbish. I was already out of contract but Virgin are still trying to bill me for £38 a month. It's impossible to contact anyone. I put the Virgin router in the bin and an hour later had my system up and running for £15 per month. I cancelled my direct debit but Virgin are still chasing me. I was with Cable Tel which became NTLworld then Virgin for well over 20 years. How did they let things get this bad. I have reported it to Ofcom. This is after they have already been fined heavily by Ofcom for what appear to be the same issues. Virgin Medias reply to my Trust Pilot review which you can read below (presumably composed by a bot) has told me to phone the same help line I am complaining about. I seriously fear for my mental state if I start another round of unitelligable phone calls. Virgin have my contact details and I await their communication to resolve the situation.
2026年7月9日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Hi Kam,
We're sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
We understand how frustrating it must be to have received and accepted a renewal offer, only to feel that the agreed package has not been honoured. We also appreciate how disappointing it would be to spend significant amounts of time contacting multiple teams, including supervisors and the complaints department, without achieving the resolution you were expecting.
We're particularly sorry to hear about your concerns regarding the communication you've received, the billing on your account, and the loss of your broadband service while your account was in dispute. We understand why receiving further charges after leaving, especially following more than 20 years as a customer, has left you feeling extremely disappointed.
We'd like the opportunity to review the concerns you've raised regarding your renewal offer, billing, complaints handling and service issues. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wuXFQH
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
I was recently looking into Virgin…
I was recently looking into Virgin Media's pricing and received a call from "Jake" in the new business team with a promotional offer. When I politely declined and mentioned that I was hesitant to join due to their poor Trustpilot ratings, his professional facade completely vanished.
Instead of addressing my concerns, he got frustrated, took it personally, and actively insulted me. He told me I was "uneducated and factually incorrect," claiming that Virgin Media is the least complained about company in the industry.
If this is how their new business team treats potential customers who are just trying to do their research, I can only imagine how awful the actual customer service is once you are locked into a contract. Absolute sour attitude and zero professionalism. Avoid.
2026年7月20日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Hello James,
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our team over the phone. This is far from the experience that we'd wish you to have when speaking to our team.
We'll be sure to pass on your feedback to the concerned team.
Do not go with these lot of scumbags
Do not go with these lot of scumbags. They won't let you out of the contract. They won't give you stable internet. Now I have handed my notice in and my internet is breaking every ten minutes. Literally this is almost like a scam company. I can't believe how terrible they are. Do not go with this company whatsoever
2026年7月20日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Hello Paul,
Thank you for taking the time to leave a review.
We're sorry to hear that you're having an issue with your WiFi connection and your contract issues.
There are so many things that can influence a WiFi connection that are beyond our control, some of which include (but are not limited to) a fish tank being in the same room, walls being built with concrete instead of brick, or it could even be that your next door neighbour's router and WiFi connection is interfering with yours.
Due to this, I'm afraid that we're only able to offer limited help. Please have a look at the troubleshooting and advice here: https://virg.in/wifisos
The Hub's location could also be causing the coverage problem, so we do need to check the positioning of it. Can you please ensure the following.
• It's out in the open if possible.
• If positioned near the TV that it's next to it, not behind it.
• It's away from large bodies of water (e.g. fish tanks).
• It's away from baby monitors, cordless phones and radios.
• It's away from microwaves.
Think of the Hub as a radio and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc.), the quieter the radio and, in turn, the poorer the WiFi connection.
If that doesn't help, if you have the Hub 3, Hub 4 or Hub 5, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that here: https://virg.in/connectapp
If after going through the self-checks you still need some help, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4yrUv1D
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/3RgjioB
I’ve got the 1gig WiFi plan spoke to…
I’ve got the 1gig WiFi plan spoke to the customer support technical team who did restarts 100 of time as my WiFi speeds are rubbish getting only 300mbps max is most rooms and was finally advised to get a technician sent out to relocate the hub the technician came and advised hub location is ok try the new WiFi pods which I’ve been using now but the speeds are rubbish my brother who has the 1gbps plan with another company get 700-800mbps on WiFi the service I’m getting from virgin media is awful the staff don’t know what to do they just tell you to call when your at home to restart the hub which never fixes any thing
2026年7月16日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Hi Akhil,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to be on a Gig1 package and feel that you're not getting the WiFi performance you expect around your home. We also appreciate how disappointing it is to have spent time troubleshooting with our technical support team, had an engineer visit, and then tried WiFi Pods, only to feel that the issue remains unresolved.
It's understandable that comparing your experience to other providers would leave you questioning the service you're receiving. We're also sorry to hear that you've been left feeling that repeated hub restarts have not addressed your concerns.
If you're experiencing connectivity or speed issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker: 👉 https://virg.in/servicechecker
If the issue persists, we'd like the opportunity to investigate this further. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4f64kuq
X: @virginmedia
You can find additional ways to get in touch here: 👉 http://virg.in/contactvm
Utter garbage of a service…
Utter garbage of a service providervirgin media is down go on there chat oh monika has joined the chat took 5 minutes fir this so called agent to type anything then you have to jump through hoops to get anywere what part of my service is down virgin media dont you get another complaint to the ombudsman absolute rubbish oops we have found a problem your hub is not connected to the internet well it was before the service went down your ripping people off with what you charge and then when the service gose to crap you aint intrested virgin media and dont reply with your usual garbage oh were sorry blah blah blah
2026年7月16日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Hi Andy,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it is when your service goes down and you're unable to get the help and information you're looking for. We also appreciate how disappointing it can be when support interactions take longer than expected, especially when you're already dealing with a loss of service.
Reliable broadband is important, and we're sorry to hear that this experience has left you feeling let down.
If you'd like us to investigate this further, please get in touch using one of the methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4fqa94N
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
My contract coming to an end for 1gig…
My contract coming to an end for 1gig broadband, £35 a month, wanted to put it up to £80 fed up bartering as a loyal customer gone to EE 1.6 gig £33 month virgin pestering me to stay now no chance. No loyalty anymore change all the time save money
2026年7月6日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Thanks for taking the time to leave us a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4y5BC4a
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4gTSpRG
So I switched to brsk and back to…
So I switched to brsk and back to virgin and when the guy came out he started flirting with me and then told me to go to the van with him and now I have 3 kids with him
2026年7月2日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Hi Juniordin,
Thank you for taking the time to leave us a review. We’re really sorry to hear that your experience hasn’t been a positive one.
As Trustpilot is a third‑party review platform, we don’t have access to your account details and aren’t able to discuss or resolve account‑specific matters directly through reviews. However, we’d genuinely like the opportunity to look into this further and help get things back on track.
Please reach out to us using one of the contact options below, and one of our team will be happy to assist you:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4xYQUrA
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
We look forward to hearing from you and helping resolve this as quickly as possible.
My complaint has now been open 4 weeks…
My complaint has now been open 4 weeks and we're further away from resolving than when I started. A detailed summary:
1 June – I agreed to upgrade my package to £55 per month, which included Netflix and a streaming box.
5 June – I received a delivery containing only the streaming box cables and remote control. The streaming box itself was missing.
7 June – I opened a formal complaint with Virgin Media explaining that the streaming box had not been delivered.
10 June – I received a response stating that my streaming box had arrived. This was factually incorrect and demonstrated that my complaint had not been read. I replied requesting that someone actually read my complaint before responding.
12 June – I received an unexpected telephone call while I was driving. As I was unable to discuss the matter safely, I again asked that someone read my written complaint and requested advance notice before any future calls.
12 June – I also emailed to ask whether anyone had actually read my complaint. I received no response.
18 June – I received another unexpected phone call. Once again, the adviser insisted that I had received the streaming box, confirming that my complaint still had not been properly reviewed. After approximately 20 minutes, I was told I would receive a further call on Saturday.
20 June – I received the promised call, only to be told yet again that I had received the box. After explaining for a third time that I had not, I was placed on hold for several minutes before being told someone would call me back on Monday.
21 June – No call was received.
22 June – No call was received. Instead, I received an email informing me that my monthly bill had been increased from £55 to £75, despite me never agreeing to any such change.
23 June – No contact.
24 June – No contact.
29 June – Still no contact
2026年6月29日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Hi there,
Thank you for taking the time to leave us a review. We’re really sorry to hear that your experience hasn’t been a positive one.
As Trustpilot is a third‑party review platform, we don’t have access to your account details and aren’t able to discuss or resolve account‑specific matters directly through reviews. However, we’d genuinely like the opportunity to look into this further and help get things back on track.
Please reach out to us using one of the contact options below, and one of our team will be happy to assist you:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4xVQWQO
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
We look forward to hearing from you and helping resolve this as quickly as possible.
Not working after 1 day
Install with 3 workers . Everything checked before they left . All night we enjoyed watching youtube TV. Then the next day it stopped working for 3 hours . Thought ok it's a hiccup.
The next day up at 7am watching YouTube then at 9am the Internet then went down again .
Its impossible to actually speak to a human via a phone call . Everything is done by AI I think.
So today I have no Internet and have to wait until tomorrow for an engineer to call.
So now I have fibre cable running around my house when I should have stayed with the phone line .
2026年6月21日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Thank you for taking the time to leave a review. We do apologise for the issues you’re experiencing with your services currently. We’d recommend checking our service page (https://virg.in/servicechecker) to see if this is a known issue in your area. You can also log in with you My VM details to run a fault test with your equipment.
Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but, in some instances, this can take longer than we'd like.
You can read about our auto compensation scheme (https://virg.in/autocomp) and if you do wish to discuss this further then please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4g5jotk
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4euRh5z
Can never get through to a human being
Can never get through to a human being, end up to a to bot, which sleeps regularly. Such a waste of time can't wait to get rid of Virgin, Mr Richard Branson,you can do better, but you have your money now for the next two years , but never again. I would give you zero but maybe next time????.?..
2026年6月5日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4eK858I
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4pcc0yO
They will bite you hard. Stay away from them.
Please never use this company, you will regret. I am even suffering after 4 years of getting rid of these B;;tard;. They are still effecting my credit score inspite of stealing money from my account. They are not registered with Ombudsman Services. You get screwed up with your fault. This is Robbery and the is no place to complain. Their customer services is even worse. Good Luck if you are already with this company.
2025年6月12日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4oiCqyq
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/49NhwBj
Probably the worst quality of service…
Probably the worst quality of service with the worst broadband and the nonchalant technical division who have zero concern for customers, followed by so called 'customer service' reps who couldn't give a damn just taking their time doing nothing
2026年6月3日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4vtp3Oe
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4o9530D
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。