Without doubt, the absolute worst internet provider I have ever been with, worst service ever, worse connection ever. 100's of 1000's of disconnects, not a single day goes by where we don't disconnect... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Nicola in the Manchester office is fantastic! Friendly, got things done. Could not be happier with her service.
企業が回答しました
My contract coming to an end for 1gig broadband, £35 a month, wanted to put it up to £80 fed up bartering as a loyal customer gone to EE 1.6 gig £33 month virgin pestering me to stay now no chance. N... もっと見る
企業が回答しました
They are just money grubbing company. Please do not buy their services or contracts they will overcharge you and change the contract details with you not even knowing. The service is abysmal and custo... もっと見る
企業が回答しました
企業情報
当該企業による記述
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
連絡先
Unit L51 Peel Avenue, M41, Stretford, Trafford Park, 英国
- 0161 747 0076
2.0
期待以下
25件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Probably the worst quality of service…
Probably the worst quality of service with the worst broadband and the nonchalant technical division who have zero concern for customers, followed by so called 'customer service' reps who couldn't give a damn just taking their time doing nothing
2026年6月3日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4vtp3Oe
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4o9530D
Don’t use virgin media
I have been with virgin media this time for over a year but before I moved house I was with them a long time review is about how big a con they are I interduce a friend and myself for doing that gets a £50 reward and so does my friend but after waiting months for my reward I rang them to be told there is no record of it ,so they basically just say that so u interduce friends to them well don’t do it because u will never see your bonus .Disgrace of a company when my contract is up I be leaving them
2026年5月25日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4dMl1sN
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4dOtBr4
They are just money grubbing company
They are just money grubbing company. Please do not buy their services or contracts they will overcharge you and change the contract details with you not even knowing. The service is abysmal and customer service agents don’t care about customer needs and will cut the call on you. Please please the contracts looks tempting but trust me they are not!!! Every customer is warned they will change contracts details and you will be overcharged.
2026年5月8日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Thank you for taking the time to leave a review. We're very sorry to hear that you feel this way about your experience with us.
We understand how frustrating and concerning this is, particularly when it relates to your contract and billing, and this is certainly not the experience we want to provide.
Unfortunately, we're unable to access account details or review what’s happened here directly. We would really like the opportunity to look into this further and address your concerns properly.
Please, if you could get in touch with one of our teams using the contact methods below, we will investigate this in detail and work towards a resolution:
👉 Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
👉 WhatsApp: +44 7803 089 684
👉 Facebook: https://bit.ly/4nSWS8Uz
We’re here to help and would really like to put this right for you.
Always a call centre outwith the UK…
Always a call centre outwith the UK crap Internet provider poor customer and management service nothing is ever there fault closes complaints down with even resolve them then have them saying me no understand English just gets told if you dont like it then leave well no worries Abdul I am going to sky 😉
2026年5月23日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
Is there a zero star option for Virgin??
Is there a zero star option for Virgin.
Terrible service, customer account manager persuaded to move my personal account to the business account where I have all my properties.
Left an amount on the personal account which wasn’t chased or reminder sent and now have a default! And they won’t remove it.
Terrible company
2026年5月22日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4dIdADa
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4dIdBHe
This company should be banned from…
This company should be banned from doing business with public. Trading standards should really look into this company, the way they do business and offer packages. Its an absolute SCAM and should be on rouge traders on BBC One. They are absolutely conning people every time they offer a new contract but its never what they promised on the phone. I WISH I DIDN'T HAVE TO GIVE ANY STAR AT ALL!!!
STAY AWAY AT ALL COST
2026年5月13日
自発的なレビュー
Virgin Media - Trafford Centre からの回答
Hi there,
Thank you for taking the time to leave us a review. We’re really sorry to hear that your experience hasn’t been a positive one.
As Trustpilot is a third‑party review platform, we don’t have access to your account details and aren’t able to discuss or resolve account‑specific matters directly through reviews. However, we’d genuinely like the opportunity to look into this further and help get things back on track.
Please reach out to us using one of the contact options below, and one of our team will be happy to assist you:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4uT2lP4
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
We look forward to hearing from you and helping resolve this as quickly as possible.
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