vitaminplanet.co.uk レビュー 

190
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I placed an order on behalf of my dad (who is 97 years old) for concentrated cherry juice, as it sounded like it would be a good-quality juice. Hopefully this will help with my dad's flare-up of go... もっと見る

企業が回答しました

5つ星のうち5の評価

it was easy to place an order and my parcel was delivered on time as I had been advised by the company. The hopi ear candles were well packaged and arrived in good condition. I experienced no prob... もっと見る

5つ星のうち5の評価

Vitamin planet seemed the best buy for pure coconut powder which was an essential ingredient for making the ice cream I wanted to try. It came in 150g size which was what I wanted. Arrived on time,... もっと見る

5つ星のうち1の評価

Should really be zero stars so bad I had a herbal medicine turn up broken glass bottle was packaged terribly just in a bag no protection made several of email contact with them they did not reply tr... もっと見る

企業情報

  1. ビタミン・サプリメント専門店
  2. フィットネスと栄養のサービス
  3. 健康・美容製品店

当該企業による記述

Vitamin Planet is a leading British supplier of premium quality health & beauty products. Offering only those products which meet the highest standards, with fast delivery worldwide. Products featured on TV, Radio and in the press for leading the way with improving customers health and lifestyle.


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4.1

ほぼ満足

TrustScore 5段階評価の4

190件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 6%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(190)

過去12か月のレビュー数: 58

レビューを書く
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5つ星のうち1の評価

Advertised baby formula..

Advertised baby formula... Ater one week from original order (and Chasing delivery dates and times) I was told it wasn't in stock (why advertise this specific product?) a big let down for my newly born Grandaughter, and an embarresed Nanny.,

2021年4月15日
5つ星のうち1の評価

Angry

I have to wait long time for you to ship my order, and your response is really slow, sometime even not answer my question. Really angry

2021年4月15日
5つ星のうち1の評価

SCAM- THEY TAKE YOUR MONEY, SEND A FAKE SHIPMENT ORDER & ITEM NEVER ARRIVES

This is a SCAM website. very well set up. I ordered hair oil and I still after a month have not received it. They sent out a text with a fake tracking order number. PLEASE DO NOT BUY FROM HERE! SAVE YOUR MONEY AND GO TO A LEGIT WEBSITE.

2021年4月9日
自発的なレビュー
vitaminplanet.co.uk ロゴ

vitaminplanet.co.uk からの回答

Hi Millie,

I'm very sorry that your experience shopping with Vitamin Planet has not met your expectations. I can assure you, that we are a genuine company and have many happy customers. The majority of our orders are shipped using Hermes who provide us with the tracking codes. Please could you email info@vitaminplanet.co.uk and we will investigate this for you and offer either a replacement or refund if your order is lost.

Kind Regards,
Katie

5つ星のうち5の評価

Good price

Good price, efficient service and well packed glass items, received in one piece! What more could you ask for.....!!

2021年4月7日
vitaminplanet.co.uk ロゴ

vitaminplanet.co.uk からの回答

Thank you for taking the time to leave a review Mrs Burch. Your feedback is very much appreciated.

5つ星のうち1の評価

This company have very poor customer…

This company have very poor customer service, or shall I say no customer service. I have place an order for honeycomb slab and I have not received it. They have taken my money from my account but they have not send my order. I have been trying to contact them but both email and customer service number they provided in their site doesn’t work. I have been scammed!!! PLEASE DO NOT ORDER FROM THIS COMPANY! They are SCAMMERS ! They will take your money but will not deliver your order.

2021年2月15日
自発的なレビュー
5つ星のうち1の評価

DO NOT ORDER FROM THIS COMPANY!

DO NOT ORDER FROM THIS COMPANY!! Really disappointed. I ordered four boxes of Organix baby muesli yesterday. I have not received any email confirmation or order number. Nothing at all.

My credit card has been charged.

I tried to log on to track the order and as I do not have an order number, I can't log on.

I then emailed the address provided... I received an email back stating that the ADDRESS HAS NOT BEEN FOUND.

Cannot believe I have been scammed like this!! Do not order from them!

2021年2月5日
自発的なレビュー
vitaminplanet.co.uk ロゴ

vitaminplanet.co.uk からの回答

Hi Yasmin,

We are sorry that you did not receive your order confirmation. I can confirm that our customer service team sent you a copy of the email with your order details and your order should be with you shortly.

5つ星のうち1の評価

Awful Customer experience

Placed an order online, paid, but no order confirmation. Waited and waited but nothing. Tried calling their number, voicemail to say no agents available and ability to leave a voicemail which I did. No reply after a few days. Emailed them and got a reply to say my order is now unavailable and will refund me in 3-5 working days. So having now lost a number of days, I'm back to finding what I need and awaiting my refund. An online experience to avoid in my opinion.

2020年12月17日
自発的なレビュー
5つ星のうち1の評価

Awful service - cancelled my order after 2.5 weeks of waiting and false alarms!

Awful. Received a dispatch confirmation shortly after placing my order, however 2 weeks later my order still hadn’t arrived. I contacted customer services (whom took a number of days to respond) who said my order hadn’t been dispatched as an item was out of stock. By the time they had responded to my response, a further item was out of stock so they decided (without consulting me) to cancel my entire order. Awful customer service and now no Christmas pressies!

2020年12月14日
自発的なレビュー
vitaminplanet.co.uk ロゴ

vitaminplanet.co.uk からの回答

Good afternoon Lauren,

I am very sorry for the issues you have experienced. I understand that one item was out of stock so we part dispatched the order via Hermes. Unfortunately, this seems to have been lost during transit. We couldn't send a replacement for this, as the items were no longer in stock, so instead, we decided to refund the entire order. I'm sorry that we did not consult you first about this and we will endeavour to make changes to the process in the future.

If you require any further assistance, please do not hesitate to contact us.

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