Vivebarcelona レビュー 27

Quiero expresar mi total descontento con Viver, probablemente la peor inmobiliaria de Barcelona.

Alquilé dos pisos con ellos y mi experiencia fue desastrosa en ambos casos. El primero tenía graves problemas de limpieza y una plaga de cucarachas. Nunca se hicieron cargo ni ofrecieron una solución, y además la convivencia era insostenible porque los compañeros de piso tampoco colaboraban.

Ante esta situación, me ofrecieron cambiarme a otro piso. Sin embargo, cuando llegué, no tenía absolutamente nada que ver con lo que mostraban en las fotos ni con la descripción. Prometían una cama de dos plazas y una ventana a la calle, y no había ni lo uno ni lo otro.

Hice el reclamo correspondiente y no me dieron ninguna solución real. Lo único que ofrecieron fue descontar 50 euros del alquiler, lo cual me parece una falta de respeto total.

Una vergüenza. Pésima atención, falta de profesionalismo y publicidad engañosa.

Chicos, no contraten Viver!!!

Prenotato stanza s Barcellona
MSI vista neanche avuto indirizzo
Abbiamo sbagliato nella procedura di cancellazione un piccolo cavillo
720 euro perse
Ne loro ne idealista cge era in contatto con lo hanno voluto sentire ragioni
Una truffa

SCAMMERS! Giving them 1 star because I can’t give ZERO. Total scammers. They don’t return your deposit, they don’t properly clean the bedroom, and they don’t even check if everything is in good condition. This is the worst real estate experience I have ever had.

They rented the same room to two different girls at the same time. Then, right around New Year’s, they suddenly told everyone in the apartment that we would have to move to another building — something that was never mentioned in the contract or communicated beforehand. They are extremely incompetent and unprofessional.

If you are looking for a place to stay in Barcelona or anywhere else, DO NOT CHOOSE VIVER!!
I rented a room at VIVER in Barcelona for 6 months and it was the worst experience I could have had, any other place is better, even if you pay more. I lived with people from different nationalities and all of us were shocked by the various problems and the lack of attention while we were staying there.

We had a leak in the ceiling at the entrance of the shared bathrooms, it leaked for weeks and it took them weeks to send someone to fix it. After that, they charged us about €140 extra per resident due to the “water expense of the month.” We were already paying €60 each for water, electricity, and gas, and from one month to the next we were charged this exorbitant amount for something that was clearly their mistake.

They have a terrible customer service team. They will be charismatic and friendly at the moment of renting, but after that, they will not respond to you for anything except to charge the rent at the beginning of the month, when they even threaten to terminate the contract if it is not paid in the first few days of the month — all of this after not helping us with anything.

A Spanish colleague who lived with me initiated a legal process against Viver because of all the mistreatment and lack of necessary support. He commented that he had never seen such bad service in his own country. Another colleague was forced to move apartments due to water infiltration in her room that no one came to fix; they only gave minimal attention after she posted a review on Google. My housemates even went to Viver’s office and were not well treated, not only by the team that spoke with us daily, but also by the owners themselves, who treated our problems with leaks and infiltrations with complete disregard.

To conclude, I had to pay a security deposit of €840. After returning to my country, I did not receive my deposit back, even though the contract states it would be returned to me. When I confronted Viver together with my mother, they told us the amount would not be refunded because of the €140 deduction from the water bill, and because in two months I delayed payment by 2 days. They kept the entire amount and I received nothing in return. I cannot take legal action because I live in another country, and they take advantage of this. THEY STOLE THE AMOUNT that should have been returned to me and used arguments that do not justify their actions, all of this after not helping us with anything. I am certain it is illegal to withhold someone’s money in this way. I returned the room spotless and without any damage, there was nothing that should have been charged.

In addition, they charge for nails placed in the wall and hide this almost entirely in the contract, yet when you move into the apartment there is a box of nails on top of your bed “to hang pictures.” They are bad individuals who want to take your money at all costs. Once again, DO NOT CHOOSE VIVER.

Spanish government needs to intervene to stop this company from operating and force them to return money owed to tenants who have used their service. As with many other reviews i have read here, my son's deposit has also been withheld and they don't reply to emails or calls. someone reading this who is Barcelona based and knows local authorities should help!!

Viver is by far the worst company I have ever dealt with. The room they gave me was filthy, the bathroom disgusting, and I was left without hot water for 2 weeks. They pretended to “fix” it three times, but every time the hot water stopped working again after a few hours.

I left in June and it is now almost 2 months later — they are still withholding my €800 deposit. They ignore emails, give no updates, and I have no guarantee they will ever pay me back.

Their entire system is a joke. They don’t provide keys — everything depends on their unreliable app. When the app doesn’t work (which happens often), you’re literally locked out of your own room. They even left my room unsecured with no proper key. Completely unsafe and unprofessional.

This company is dishonest, careless, and treats tenants with zero respect. There are plenty of other housing providers out there — do not waste your time or money with Viver. Stay far away

Stay 28.12.2024 - 13.04.2025
When I arrived my room was still occupied by the previous tenant although I was told the room would be empty several days before my arrival. No one cleaned the room after he left and the room was just unclean and dirty. I had to spent 2 nights in a hotelroom and could only contact viver after that.
I had to fight with them to get at least somekind of support for the hotel costs. I guess they just expected me "suck it up" and sleep in the dirty sheets of the previous tenant and just be fine with that?! Honestly gross and wtf!?
They send someone to at least kind of clean the room, not very well I might add and I celaned it again myself. I have been moved out and back home for almost 2 months now and am still fighting to get back my deposit. I have the whole thing documented with pictures and videos of the room at my arrival and at my departure. All they do is not respond for several days and then give some vague excuse of "internal processing takes time..."
This whole company is shady as hell and in my opinion they are major scammers. I went to their office in barca multiple times, but the people there are just all youngsters that can't really do anything to help you, nothing against them, they are all very friendly. That alone doesn't help solve all the issues though... I have heard a lot of similar stories during my time in Barca from many people renting places from viver and I would warn everyone never to do any kind of business with them. Run while you can and please spread the word to protect people from these scammers!

Horrible. Reservé online y cuando llegué me dieron una habitación completamente diferente que nada tenía que ver.

They don’t return your deposit. Hidden fees everywhere. This company is not to be trusted — they’re nothing short of thieves.

Chiedono di versare una somma notevole senza alcuna firma a certificare l'impegno preso. Richieste le firme e una modalità più consona e in regola di gestire le transazioni, ci è stato detto che la proprietaria è molto impegnata e che la somma serve per "riservare" l'appartamento fino alla firma del reale contratto. Una truffa bella e buona, per fortuna non abbiamo ceduto perché avrebbero rubato soldi anche a noi. Chiameremo gli avvocati

Nunca imaginé encontrar un piso compartido tan bien gestionado en Barcelona. La ubicación en Lesseps era perfecta para mí, y lo mejor de todo es que las zonas comunes siempre estaban limpias y ordenadas. Agradezco especialmente la rapidez con la que atendieron una pequeña incidencia con la calefacción en pleno invierno. ¡Servicio de 10!

Everything went wrong with viver homes Barcelona. Rent an accommodation with them at your detriment. The definition of thirsty, hungry, professional thieves.
Go there at your own detriment.

THEY'RE SCAMMERS - it is my fault, i didnt do my research and i had 2 days left to leave my hotel as my company paid for 1 month.

I booked via Uniplaces, you could also find them on idealista. Its one of those places you can book right away without seeing first.

1. They approved my request to stay at their property, then declined it by saying its not available and they will upgrade me for another one - which is more expensive but they'll charge me the old price.
2. They then sent me a contract for the new price.

3. the property that is nearly 700 EUR a month, is very very bad - catfishing and fake photos.

4. they dont provide you with anything - nothing in the bathrooms - kitchen is very dirty and dirty and old tools, and no bedding.

5. They dont give deposits back - and in the contract it says after 60 days when you leave - they search for excuses or reasons not to.

7. They say there is a cleaning lady - but she never came.

8. I told them 3 months - then after a week they sent a new contract saying the other one was wrong and it should be 6.

9. NEVER ACCEPT THEIR PROPERTY - if you cannot visit - dont book - its very bad - old - mouldy - no air - no windows in most rooms - dirty bathrooms and kitchen.

10. All my room mates have issues with them, many people taking them to court etc.

11. if you complain and request things they say you're disrespectful and so they will keep the deposit now

12. READ the contract and do not sign it, just have a laugh.

IF you don't believe me or they reply and LIE as always check Reddit.

Many many people are saying the same thing

Rented a room from them for my daughter from viver homes - the information they posted on the Housing Anywhere platform was a bunch of lies, that is the room in question was absolutely below the standards described. The managers, Ignacio and Stéphanie, have shown no interest whatsoever in our complaints. These people are dishonest and cowardly. I strongly suggest you stay away from Viver Homes.

They didn't give me back my deposit after 4 months, I don't advise to anyone. Now I 'm taking a lawer to have my money back. Awfull!

Es la peor empresa que he conocido en mis casi 40 años, una empresa con un trato algo extraño desde el primer momento. Una empresa que habla de enfermedades como el cáncer sin tener ni idea (cuando varios miembros de mi familia murieron por cáncer), una empresa que en el proceso de selección echa la culpa a los hombres de enfermedades, y diciendo que los hombres son machistas a parte de ser los culpables de pasar enfermedades de transmisión. Además de bromear diciendo que cuantas más personas mueran de cáncer o tengan cáncer más trabajo tendremos nosotros y si no fuera suficiente te van amenazando cuando contradices sus palabras con recuerde que este es un proceso de selección! Esa fue la gota que colmó el baso para “decidir dejar el proceso de selección” ya que no creo que tenga derecho una entrevistadora a dejar al hombre por los suelos y a usar un lenguaje gestual ofensivo, haciendo peinetas con el dedo corazón cada vez que escuchaba algo que no le agradaba pero eso sí disimulándolo muy bien. Estas empresas intermediarias que se aprovechan de la sensibilidad y del sufrimiento de las personas para sacar beneficio, buscan perfiles de 18 a 25 años sin experiencia para aprovecharse de ellos con promesas de ganar mucho dinero a lo hace pensar… que dinero recaudado mediante estas empresas llega realmente a las personas que sufren cáncer (en este caso). Y a pesar de abandonar el proceso de selección por notar que no eran mis ideales me mandan un correo al día siguiente diciéndome que lamentablemente no pasa el proceso de selección, es algo muy vergonzoso que empresas de este calibre sigan existiendo y lo peor es que se hagan ricas a costa del sufrimiento y del horas de trabajo de chic@s jóvenes que solo buscan una oportunidad laboral (los mismos que están en la calle parando a gente 5 u 8 horas todos los días para cobrar una miseria y llenar los bolsillos a esos que están por arriba)…. No hay derecho ni es justo para esas personas que de verdad están sufriendo tener empresas que solo se aprovechen de esta enfermedad donde cada día mueren personas y niños, a los cuales menosprecian cuando hice un guiño al cáncer infantil.

Very kind and helpful customer support! Reliable firm, no negative to mention about the Vivebarcelona!

We stayed at two of their apartments for around 5 months.
The quality of the flats, the equipment there and the service was absolutely 5*.
Julien always made sure that everything is okay while we stayed in Barcelona. Thank you again. We will come back for sure, and choose ViveBarcelona.
I can only recommend them!

The stay experience was very good. Both the equipment in the room and the speed of various repairs are very effective. In addition, the basic items in the room are also sufficient, the personal space is comfortable, and the decoration of the living room is impeccable. The service attitude is very good. Thanks Julien for his assistance in this residence.