Vospers レビュー 

Today we visited the Exeter dealership, hoping for some answers as to why our Ford fiesta 1 litre ecoboost WF70UYN purchased 4 years ago with less than 25000 miles on the clock has experienced catastrophic engine failure and requires its engine to replaced, at huge expense
We were told bluntly our car is now worthless and it's nothing the dealership can do.
However I have now completed some research and feel this gentleman deceived and misleading me.
Not once did he mention the goodwill compensation scheme for the fault now officially recognised by Ford, and all dealership were informed of in 2023
The car I purchased from your dealership is formally recognised as having a wet belt fault, and we from what I have read, it should be repaired free of charge

I have been a loyal Ford customer, but one Ford has lost

Michael Mahoney

Called into vospers Exeter on Wednesday to look at Omoda and MG. We were ignored and sales people about as helpful as a bucket of sand.
Would never do business with them
Did not ask our name or offer any advice.
My name is Paul.Jeanes from Holsworthy so.i am.real

Just had my first drive around in my Fiat500X supplied by Mike and James of Vosper's Truro, it was fantastic to finally feel I had a reliable car. The help, guidance and support from Mike and James was fantastic from first contact over the phone, to first viewing, setting up finance and delivery, I'm not the world's greatest with tech and James talked me through everything even programming a few stations on the radio for me. They were very professional throughout but had a relaxed confident aire throughout all my dealings with them which helped me trememdously through the process. In short I can't recommend them enough if you want to buy a car. Customer service has been excellent and prompt throughout.
Many thanks Steve P

Went to Vospers truro for help with a lost locking wheel nut for 4 year old ranger.Parts advised i needed to see service who would be able to help with a master set to indentify correct key-service then said that cant help and go to other branch as it was commercial-went there and was told they dont have anything that can help me and to sort out getting them removed by someone who had the tools to remove them and just replace with ordinary wheel nuts as locking where just a waste of time and cause of constant problems!-upshot went to a local garage to sort the issue-what a complete waste of time and unless the issue is text book response they can t cope! Moral of the story is dont go there unless you want to the highest labour rates and the issue is a text book problem they can issue a standard response to. Independent service garage proved far more helpful and cost effective.

My husband drove from Barnstaple to this showroom today with every intention to buy an S6, looked at all the cars, waited for 20 minutes & eventually the lady at service desk asked if he was ok. One salesman was on his phone the whole time, the other was in and out of his office, at no point did either of them speak to him. Shocking customer service.

The staff at Vospers Parts Department, Plymouth where extremely helpful. The gentleman who served us actually came out and fitted the rear view mirror to our Transit.

Would use them again.

As a disabled motability customer. I wasn’t given clear instructions where to park. I had previously visited & parked in the same area. The disabled parking spot was blocked by a cone. I was then told by another dealership MG had moved right round the other side of the buildings. All of the servicing (wrong) signage was still up. I do feel that this could have been advised when I booked & there should have been a space available to park nearby. Customer service hadn’t booked for the AC, to be checked, as I’d requested as it is no longer working. I was advised, quite rudely that I’d have to rebook for this & pay £100 to re gas. The car is still within warranty so I was & am still, quite surprised that the AC no longer works. When I picked the car up, they had checked the pollen filter, which I was told was full. The AC, however still isn’t working & I have no clue if it is blocked or faulty or has just ran out of gas. I was told there was no time to check for a fault. I was questioned quite rudely, on how much I use the AC, as if it is my own fault it’s ran out. I refrained from rebooking due to the rudeness of the staff member and may decide to either leave it or visit a different garage. I will not attend the Plymouth MG garage again. I had the distinct feeling that I was treated rudely due to being a motability user.
Customer service really need extra training on how to speak to people. I have worked within customer service, as a manager & trainer & have never been spoken to the way your member of staff spoke to me. My previous experience’s at Plymouth & Exeter MG & other garages has always been friendly, courteous, respectful, helpful & polite. Maybe the person was having a bad day but there’s really no excuse.

Excellent customer service
Jenny is an excellent sales person
Car looks good I’d also fantastic value for money when purchased with the long warranty and competitive finance deal

For the third time, I’ve been treated like a customer who simply doesn’t matter by Vospers Fiat Plymouth.

Recently, I had two disappointing experiences with Vospers Fiat Plymouth, but I decided to give them one final chance by booking a service for my car. Unfortunately, the problems started before I even managed to book it.

I kept being transferred to the service department, where no one answered. After 15 minutes, I was told someone would call me back. About two hours later, a lady called and asked what I needed. I explained the work that needed to be done, only to be told that she didn’t have access to the system and therefore couldn’t provide a price for the service. She assured me that someone would get back to me.

Two days later, I’m still waiting. No phone call, no email, no update.

I will not be returning to Vospers Fiat Plymouth, and I cannot recommend them to anyone considering using their services. They are unprofessional, unreliable, and make their customers feel like second-class citizens.

Edit 26/7/26

What a way to treat customers, Vospers!
After I posted my review, I received a phone call from Vospers Fiat Plymouth. Instead of trying to resolve the issue, the representative repeatedly asked me to remove my review, claiming that it was lowering the statistics for the entire Vospers company.
That request only reinforced my impression that the customer simply doesn't matter. Rather than addressing the problems I experienced, the priority seemed to be protecting the company's ratings.

Following a product recall my wife took my new campervan to Vospers to have a new vent fitted to the battery compartment which is under the driver's seat. When it was collected after the work, I realised that some of the panels had not been replaced correctly. I was able to sort this out. Then I found that the front seat would no longer rotate so I spent some time investigating. Eventually I discovered that the seat belt mounting had been replaced upside down. This stopped the seat rotating which was an obvious problem for me, but must also be a safety issue. I don't think that I will ever be able to trust a company that cannot replace a seat belt fitting correctly.

Great team. They helped sort out a ranger for us. If they didn’t know an answer to a question they went and found out. John helped with a quick turn around and we drove away with the ute in a week.

Just want to say thank you to the mechanic at vospers for doing a fantastic job replacing the cambelt on my 5008,please pass the message on to him, and for the two ladies for there help at the service desk, thank you

We highly recommend Vospers.
John sorted us out from start to finish with the smooth purchase of our new Ranger.
Excellent.

Just had a phone call from Chris, Service manager. What a helpful chap. Talked about Vospers policy of checking every car that comes in - its to ensure the state it comes in is the same state as it goes out. He is attempting to make changes to the way staff greet and direct the customers, so no more abrupt staff. Got the distinct impression he is trying his best to make Vospers a "go to" of choice, he is always available, wish him well

Very pleased so far with our new Courier Van.
A very easy and straight forward sale by John May.

Deal with Zac here who is always very helpful with repairs etc even at short notice. Much appreciated Zac!

I scheduled my 2025 F-250 6.7L Power Stroke for its second service and advised the service department that the steering wheel has been off-centre since the day I took delivery of the truck. I requested that the issue be inspected and corrected under warranty, as it is clearly not the result of wear and tear, but rather a condition that has existed since new. The most likely causes are an improper factory or dealer alignment, or an alignment shift that occurred during transportation and was never addressed prior to delivery.

I was advised that this repair would likely not be covered under warranty. I find this unacceptable. A steering wheel that has been off-centre since day one is not a maintenance issue; it is a delivery issue that should have been corrected long ago.

I also inquired about the availability of a loaner vehicle while the service was being completed. I was informed that loaner vehicles must be requested in advance. If that is the dealership’s policy, it should be clearly communicated at the time an appointment is booked so customers can make appropriate arrangements.

Unfortunately, this experience is consistent with my first service visit. I brought the truck in for an oil change, paid nearly $400, and the vehicle was returned to me filthy. It wasn’t even rinsed off before being returned.

This is a brand-new F-250 6.7L diesel with a purchase price well in excess of $110,000. I expected a significantly higher standard of customer service and support. Instead, I have been met with resistance regarding a legitimate warranty concern and a level of service that falls well below what should be expected from a Ford dealership.

I am not asking for special treatment. I am simply asking that a defect that has existed since delivery be addressed appropriately and that customers be treated with the level of professionalism one would expect when making a purchase of this magnitude.

First time van buyers and we felt well informed and looked after from initial enquiry through to purchase completion. John May was incredibly helpful, professional and amenable throughout - he even brought the van to our home so that we could be reassured that the van would make it down our steep drive without scraping/issue. Customer satisfaction was clearly the priority - we didn’t feel like recipients of typical sales patter, or forced to make a decision before we were ready, yet John was very approachable for any questions we wanted to ask along the way. Wouldn’t hesitate to recommend.

Im in shock how poor this company treats people I sent my car in as it had a few faults (braking on its own and other electrics restarting and not working) the car was in all day and i phoned for a update and asked to speak to a lady called sam but never got a call back i tried calling later on and same she is busy and will call you back i then got my car delivered back to me to be told it had a faulty tyre and i asked what was done and was told I dont know so i said has the tyre been fixed or replaced to be told i dont know i then asked is it safe to drive if faulty to be told i dont know i then aske d what else was done to be told i dont know but will get the engineer to call me first think in the morning. i have called 3 times so far to be told we are busy and the engineer is to busy to talk at the moment so i asked what was done as i need to use the car to be told you need to wait for a call. I have had nothing but problems with the car since purchased and was made to feel like i was making up faults as the engineer said we cant see these issues BUT then a recall stating the issues was sent and i said this issue did exist then and the engineer said yes but we cant comment on this as ford like to keep its issues out of the public eye the staff ie sam and andy the engineer were very good until now the other staff ie martha and alex dont care and just bat you away from the telephone as they dont want to discuss problems

A word of warning when reserving a used car! Placed a refundable £99 deposit online, prompt call from a salesperson next day, arranged to view the vehicle, so far so good, after viewing the vehicle & decided it wasn’t the one for me, the salesman said it was no problem & my £99 reserve fee would be refunded, over a week later still no refund, no one will answer my emails, well done great service, Not what I expected from Vospers