vw.ca レビュー 

Customer care doesn't care customer including the Customer Care Manager Frederick Lancelot, it's been a month since I first emailed them but I didn't receive one reply. They are ridiculous!

Purchased a new vehicle that when we picked it up, was not only used but heavily damaged. They let us drive away with it as they were very late for our pick up appointment and we had to be somewhere. Although the dealership repaired most of the visual damage, they have never been able to fix some of the mechanical issues. No one at the dealership or VW has been interested in any way to make this right. In fact getting VW CAnada to even engage as been near impossible. Still waiting months later.

⚠️ BE AWARE: Being stranded at 10 PM in the dark with my daughter, with no warning and no help, was one of the most stressful and upsetting experiences I’ve had as a driver.
My Volkswagen ID.4 has now left me stranded twice — once in rural Ontario and again just this past weekend — with the exact same issue: the car suddenly refuses to accept a fast charge with no warning whatsoever.
Both times, I was stuck with no viable options and had to pay out of pocket for unexpected hotel stays, totaling over $600. A week later, I’m still waiting for reimbursement with no clear resolution in sight.
What’s even more concerning is that this happened after the entire battery was already replaced once. To have the same failure happen again raises serious questions about reliability and safety. At this point, I genuinely do not feel confident getting my car back, let alone relying on it for travel.
This isn’t just an inconvenience — it’s a safety issue. An electric vehicle should not leave drivers stranded without warning, especially in remote areas.
Volkswagen, this needs to be addressed properly. Owners deserve reliability, transparency, and accountability.

I received an email saying that the information system in my ID.4 needs to be upgraded and the door handle needs to be replaced. I first called the nearest dealership in Brossard, but they politely refused and told me to contact the dealership where I purchased the vehicle.

I then called the Boucherville dealership, where they gave me an appointment at 7:30 a.m. I specifically asked how long the work would take, and I was told that it would take a maximum of 8 hours. This is very important for me because I need my car for work.

When I arrived at the Boucherville dealership at 7:30 a.m., they immediately told me that I would only get my car back the next day. I explained that I had clarified this point by phone before coming, that I had driven 30 kilometers to get there, and that I had been assured the work would take no more than 8 hours. If I had known it would take two days, I would have scheduled the appointment for another day so I could make arrangements at work.

They told me to leave because I would not get my car back that day.

I filed a complaint with Volkswagen Canada (CAN-V-2026-01-07284225), clearly explaining two issues:
1. The nearest Volkswagen dealership in Brossard refuses to service my vehicle and tells me to contact the dealership where I purchased the car.
2. The Boucherville dealership provided incorrect information, which caused me to drive a total of 60 kilometers for nothing.

On January 3rd, I received a call from Volkswagen Canada and was told that dealerships are not subordinate to Volkswagen Canada representatives and that they cannot help me with this matter.
I have purchased Volkswagen vehicles three times, and this will be my last Volkswagen purchase.

Almost a year after purchasing our first VW. Very disappointing ownership experience with ongoing unresolved issues.

In my experience as an owner, this vehicle has had repeated problems since purchase, and my concerns have not been satisfactorily resolved by either the dealership or the manufacturer.

Issues I have personally experienced include a malfunctioning GPS system, recalls that, at the time of writing, could not be performed, recurring 12V battery issues, and software behavior that I find impractical and unreliable for everyday use. I also have serious concerns about the key fobs and locking mechanisms, particularly from a safety standpoint when transporting young children.

I contacted the dealership multiple times seeking assistance. While staff were generally polite, I did not experience what I would consider a lasting or effective resolution to these issues. Over time, documenting and reporting every individual occurrence became extremely time-consuming and frustrating.

One unexpected consequence of these ongoing reliability concerns has been an increase in my insurance premium, despite maintaining a perfect driving record. I was informed this was related to the vehicle’s reliability and risk profile rather than my driving history. I am also aware of publicly reported safety recalls in the U.S. related to potential fire risk, which has further affected my confidence in the vehicle.

Overall, I deeply regret this purchase. Based on my personal experience, I would not recommend this vehicle and encourage prospective buyers to research carefully before making a decision.

J'ai un Tiguan 2018 qui a de gros problèmes de corrosion. Volkwagen a une garantie de 7 ans contre la corrosion mais a de 2 à 3 ans d'attente pour faire les réparations. Imaginez, 3 ans d'attente et le véhicule continu à rouiller pendant ce temps et ils ne feront pas les réparations de la rouille qui s'ajoute. Honnêtement, pire service jamais reçu. Et Thomas au service à la clientèle de VW Canada gère très mal les suivis de dossiers. Et que dire du concessionnaire où je l'ai acheté : Grenier Volkwagen à Mascouche... Ne jamais faire affaire avec eux. Plus jamais de Volkwagen pour moi malheureusement.

After purchasing my 2025 VW Atlas from Norden Volkswagen, I was initially excited to take the family on our first weekend trip to Jasper. Unfortunately, this excitement quickly turned into significant frustration and genuine safety concerns. About an hour into our drive, the cruise control abruptly disabled itself without warning, only to become available again 30 minutes later. This unsettling cycle repeated five more times during our journey.

Given that this was a brand-new, expensive vehicle, purchased specifically for family & business road trips, experiencing such a fundamental issue was alarming. When I contacted Norden Volkswagen, I expected swift assistance, especially after my salesperson explicitly promised immediate support and a quick loaner car if any issues arose. Contrary to that assurance, it took four weeks to even get my car into their shop.

Once there, I was informed this is a known issue affecting 2025 VW Atlas vehicles, particularly in the prairies, with no fix expected for at least two years. Feeling misled, I requested a manager's attention. Despite multiple assurances from my salesperson, three weeks passed with no response. Upon following up, I was vaguely told about staff turnover but promised prompt attention—which never materialized.

The situation worsened dramatically. Another issue arose when my gas tank cover wouldn't open, forcing me to pry it open manually, causing further damage. Only after persistent outreach did Norden Volkswagen finally respond, claiming turnover as the reason for delays—though suspiciously, the original sales manager from my initial purchase suddenly reappeared, leaving me confused.

When I asked for a full refund, the dealership refused outright unless I accepted an $11,000 penalty—completely unreasonable considering these defects were never disclosed and addressed weeks after the purchase. They persuaded me to let them examine the car again, but things escalated dangerously during my next trip. Twice, while traveling at highway speeds (~110 km/h) using cruise control, the vehicle unexpectedly and sharply braked, dropping to 60 km/h almost instantly. Both incidents occurred without any apparent reason, greatly risking our safety and terrifying my passengers and me.

Despite reporting these frightening incidents, the dealership's response remained dismissive and ineffective. After yet another inspection, Norden Volkswagen failed to acknowledge most issues I reported, addressing only the gas cap while ignoring serious safety and technical faults. Astonishingly, their proposed "solution" was merely to disable part of the drive assist system on my brand-new luxury vehicle.

My experience with Norden Volkswagen has been deeply disappointing, frustrating, and dangerous. Their refusal to take accountability and adequately address these serious, known issues has undermined any trust I initially had in this dealership and Volkswagen as a brand. I regret not staying with more reliable brands like Toyota or Honda, which provided consistent safety and reliability. Potential buyers, please thoroughly research before purchasing—your family's safety may depend on it.

Update (June 16, 2025): The dealership has doubled down on its lack of accountability. Their only “solution” was to text me a link to the Canadian Motor Vehicle Arbitration Plan (CAMVAP) and leave me to fight this battle alone. They refused to alert Volkswagen Canada to the safety issues, insisting I make the call myself.

Adding insult to injury, service claimed they “couldn’t replicate” the sudden‑braking failure. My odometer proves they drove the Atlas a grand total of 3 km—hardly a serious test for a highway‑speed defect that endangers families, friends, and business colleagues. This sham of an inspection underscores what I now see as blatant negligence and a complete absence of duty of care.

If you value safety, integrity, and even minimal customer service, steer clear of Norden Volkswagen and the broader Go Auto network. Once they have your money, you—and your safety—are on your own.

We bought VW Tiguan Comfort in 2021. Soon after the purchase, the infotainment stopped working. We had to visit the VW Waterloo dealer SEVERAL times during weekdays by taking time off from work. It took 2-3 months to finally resolve the issue. Now in 2024, the engine oil level keeps dropping. We went to the dealer a few times already and now we are told that it will take a few days to make that repair. It is frustrating. Sent an email to VW customer care but they simply acknowledged the message and nothing else. So disappointing.