VWFS Rent-a-Car - Milton Keynes レビュー 

85
TrustScore 5段階評価の5

4.9

Greyfriars Court, MK10 0BN Kingston, England, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great communication from Deborah, clear transparent pricing on rental car ( no hidden extras). VW Polo car I chose was fab - it was practically brand new. Given reassurance that should anything happe... もっと見る

企業が回答しました

5つ星のうち5の評価

First class service from Debbie and the team at Marshall VW, two week rental of Golf Estate was delivered without a hitch. Everything we needed to know both prior to and during the rental was expl... もっと見る

企業が回答しました

5つ星のうち5の評価

Absolutely fantastic service. Deborah James is friendly polite professional courteous and knowledgeable. She selected an option to suit our specific needs and the iD3 GTX itself was an amazing choice.... もっと見る

企業が回答しました

5つ星のうち5の評価

At 13:27 I booked a car online with VWFS Rent-a-Car UK. Clear website. Competitive price. Instant confirmation email. At 13:43 I received a call from Debbie James. She checked in, explained what to... もっと見る

企業が回答しました


企業情報

  1. レンタカー 代理店
  2. カー リース業
  3. バン レンタル代理店

当該企業による記述

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


連絡先

  • Greyfriars Court, MK10 0BN, Kingston, England, 英国

4.9

優良

TrustScore 5段階評価の5

85件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(85)

過去12か月のレビュー数: 863

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5つ星のうち5の評価

Exceptional Car Hire

I recently had an exceptional car hire experience that I can't help but rave about. From the effortless online booking process to the immaculate condition of the car upon pickup, every detail was meticulously handled.

The car itself ran like a dream, offering a smooth and comfortable ride throughout my rental period. The modern features added a touch of convenience and luxury to the journey.

What truly stood out was the exceptional customer service. Deborah was friendly & professional, just how it should be. Returning the car was a breeze, wrapping up my experience on a high note.

In summary, VWFS Car Hire at Milton Keynes surpassed my expectations in every way. If you're looking for a hassle-free and remarkable car rental experience, I wholeheartedly recommend giving them a try.

2023年8月8日
自発的なレビュー
5つ星のうち5の評価

Excellent service with a great car

Excellent service with a great car. Was quick and easy for hand over and return, no hassle and the cheapest best car rental around! Deborah was amazing and great with helping, even showed all the features of the car and tips to help save fuel etc. Will definitely be using again when needed.

2023年7月14日
自発的なレビュー
5つ星のうち5の評価

Customer oriented, 2nd rental

Prompt service, admin takes less than grabbing a cup of coffee, front desk staff are friendly and helpful with customer requests. This is my second rental and wouldn’t hesitate to return for more

2023年6月1日
自発的なレビュー
5つ星のうち5の評価

You got yourself a new customer!

Great car, competitive prices, awesome experience! Shout out to Debbie James for a top-notch service! My minor comment is to improve the parking bay situation for customer pickup/return.

2023年6月2日
自発的なレビュー
5つ星のうち5の評価

We had a great experience with VWFS…

We had a great experience with VWFS rent-a-car with Deborah at Marshalls MK. We got a great car and great friendly service. We will definitely use this service again.

2023年3月30日
自発的なレビュー
VWFS Rent-a-Car - Milton Keynes ロゴ

VWFS Rent-a-Car - Milton Keynes からの回答

Thanks!

5つ星のうち3の評価

friendly staff

Very friendly staff (Deborah). Helped with every functions of car and even with the cheap charging app. The car was very good. Bit disappointed with the range which we mentioned to her at the end. Also it’s been a week and I haven’t got my deposit back.

If solving these issues, definitely renting again.

2023年3月20日
自発的なレビュー
VWFS Rent-a-Car - Milton Keynes ロゴ

VWFS Rent-a-Car - Milton Keynes からの回答

Hi there. We’re able to confirm that your deposit has been sent back to you. Regarding the charge of the car The location have confirmed the vehicle was fully charged up to its maximum range which is stated on this page https://www.vwfsrentacar.co.uk/vehicle-rental/vehicle-details/volkswagen-id.3

5つ星のうち5の評価

Great staff support

Deborah made the tedious (but necessary) paperwork a breeze.
Professional, helpful, car was in decent condition, definitely recommend it.

2023年3月3日
自発的なレビュー
VWFS Rent-a-Car - Milton Keynes ロゴ

VWFS Rent-a-Car - Milton Keynes からの回答

Thanks!

5つ星のうち5の評価

Superb service

My requirements could probably not have been more simple, but I was made to feel that my short term car hire was the most important piece of business ever.

Debbie is a credit to your organisation, welcoming and friendly, yet totally professional and very efficient.

Thank you

2023年1月25日
自発的なレビュー
VWFS Rent-a-Car - Milton Keynes ロゴ

VWFS Rent-a-Car - Milton Keynes からの回答

Thank you so much for the review!

5つ星のうち4の評価

The staff at the rent-a-car were great

The staff at the rent-a-car were great. Very efficient, courteous and professional.

I didn't give five stars only because I truly hated certain aspects of the ID3 car that I hired (which is not entirely their fault but partially was). Like the car would only charge to 181 miles and then stopped charging. Why? Could this have been fixed first? The heated steering wheel always came on when starting. Why? Could this have been fixed first? And then there's the incredulously dangerous lane keep assist.... well we won't go there. Suffice it to say I nearly killed a cyclist.

2023年1月20日
自発的なレビュー
VWFS Rent-a-Car - Milton Keynes ロゴ

VWFS Rent-a-Car - Milton Keynes からの回答

Thanks!

5つ星のうち5の評価

Deborah James

Deborah James, Thank you so much for your fantastic service, you are amazing. Price is good and cars is new and process was nice and easy and fun, no faults at all.
Will come back 100%

2022年11月16日
自発的なレビュー
VWFS Rent-a-Car - Milton Keynes ロゴ

VWFS Rent-a-Car - Milton Keynes からの回答

Thanks for your review!

5つ星のうち4の評価

VW ID3 Brilliant but be Aware of Charging Issues

This was my first experience in renting an EV. Brilliant car and excellent pick-up service with Debbie. The return was less pleasant. Debbie had left for the afternoon and I eventually had to involve the Head of Business, Paul. At pickup I made a pre-authorisation of GBP500 in accordance with paragraph 4 of the rental arrangements. Rather than the amount being 'on hold' as stated, it was fully charged to my credit card. Since I was returning to Australia the following day, I needed to get assurance that the debit was going to be reversed. I received written assurance to that effect, and it was duly received, though I lost money due to different exchange rates.

Renters also need to be made aware that it can take many hours to charge the vehicle with most public chargers being only 7kWh with a battery capacity of 58kWh. Overnight charging is the most efficient solution, and this is not always possible for leisure renters.

I was offered a demonstration of the charging process but declined as my daughter owns a Tesla. There are some quirks where the cable will not release after charging. I resolved this by checking an online forum. However, it may be useful for Marshalls to provide a simple cheat sheet to assist renters.

2022年11月4日
自発的なレビュー
VWFS Rent-a-Car - Milton Keynes ロゴ

VWFS Rent-a-Car - Milton Keynes からの回答

Hi Bob, thanks for taking the time to leave a review. Please note that deposit refunds can take up to 3-5 working days. We will take your feedback on board and hope to see you again soon.

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