WallpaperMuralレビュー 

280
TrustScore 5段階評価の4.5

4.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I’ve had a great experience with Wallpaper Mural. I had an issue with the delivery through UPS, so I sent them an email. I was pleasantly surprised to receive a quick response from a real pers... もっと見る

5つ星のうち5の評価

We are absolutely thrilled with our 'Brends' mural! It's transformed our downstairs living space and anyone who has seen it so far has commented how different it is and very calming to look at. The... もっと見る

5つ星のうち5の評価

Absolutely brilliant service and product. I’ve never used wallpaper before but wanted something to elevate my home. My son’s room needed a makeover and Wallpaper Mural offered such beautiful patterns... もっと見る

5つ星のうち5の評価

Fabulous customer service, very attentive. I received two proofs to sign off, first one showing the whole mural and the second showing a detailed section. I ordered the self adhesive peel-able wal... もっと見る

企業情報

  1. 壁紙店

当該企業による記述

Premium Self-adhesive Wallpaper & Wall Murals. Fast worldwide shipping. Premium HD wallpaper murals printed and shipped in 2-5 business days. Transform any space to meet your taste with our premium, handcrafted, bespoke wallpaper murals. High quality, sustainable wallpaper. 5 star friendly service. Secure transactions. 1000+ designs. Peel & Stick Wallpaper.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

280件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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ネガティブなレビューの 80%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(280)

過去12か月のレビュー数: 64

レビューを書く
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5つ星のうち5の評価

Customer service was extremely…

Customer service was extremely accommodating. They went above and beyond re-designing the mural to fit our wall with a window. Quality is incredible and it was super easy to peel and stick, there are no bubbles as they gave us a tool to smooth out the wallpaper as you apply.

2025年2月28日
自発的なレビュー
5つ星のうち5の評価

Great mural and superb customer service

We loved the mural we got from walllapermura.com. It was made perfectly for the wall and the scene was cut exactly as we needed. This was the first time we used self adhesive wallpaper and it was a breeze to put up. The customer service was fantastic. I highly recommend this company for a great and unique decorating product.

2025年3月24日
自発的なレビュー
5つ星のうち5の評価

Excellent Customer service

Customer service were brilliant when I made an error with the order they were so helpful. Excellent service.

2025年2月11日
自発的なレビュー
WallpaperMural ロゴ

WallpaperMural からの回答

Hi Wendy,

Thank you very much for your kind review.

We really appreciate your feedback, it means a lot to the whole team.

Kind regards,

WallpaperMural

5つ星のうち5の評価

Great customer service!

Love our Submerged Fantasia wall mural !
Colors are vibrant and as advertised. The customer service team is top notch. I made a mistake on my order and with one phone call the team amended my order pre shipping. They were very customer focused and saved the day!
Recommend 100%

2025年2月27日
自発的なレビュー
5つ星のうち5の評価

Looks amazing!

I installed the vinyl material in my bathroom and it wasn't as hard as I thought it would be! The colours are really vivid and the end result looks amazing

2025年1月12日
自発的なレビュー
WallpaperMural ロゴ

WallpaperMural からの回答

Hi Dan,

Thank you very much for your kind review!

We are very happy to hear that you love your wallpaper!

Thanks!

WallpaperMural

5つ星のうち5の評価

Great quality, easy install

We love how our nursery turned out thanks to this gorgeous wallpaper!! We did the traditional paste and it wasn't too challenging for us as beginners.

2025年2月1日
自発的なレビュー
WallpaperMural ロゴ

WallpaperMural からの回答

Hi Emily,

Thank you very much for your review!

We are very happy to hear that you loved how your wallpaper turned out, and than you installed it easy enough!

If you ever have any questions in the future, or are ever looking for another wallpaper, please contact us and we will do our best to help!

Thanks,

WallpaperMural

5つ星のうち5の評価

I ❤️ my wall

Easy to order. Good guidelines for measurement. Looks amazing. I ❤️ my dining room of dreams

2024年11月1日
自発的なレビュー
WallpaperMural ロゴ

WallpaperMural からの回答

Hi Heather,

Thank you so much for the kind review! We are glad to hear that you love your new wallpaper!

Thanks again,

WallpaperMural Team

5つ星のうち1の評価

Worst Customer Service & Not True to Scaling

The only reason why it is getting 1 star is because the design looked like the website so at least it wasn't a scam. There were so many issues with trying to get my order. Firstly, no where on their website did they state they would be closed from Christmas to the new year. putting off my order until the second week of January. My original order and tracking number said it would be ready and delivered by 1/4 didn't get it until 1/10 AFTER i reached out to customer service. Once received, it was cut into 10 panels that were to equal the same size as the wall we were to cover. We had professionals doing this project for us. They measured the wall 3 times before we ordered. When they went to install, none of the panels lined up correctly with each other. We had to decide to have only the animals above to be lined up while the whole bottom of the mural was off. I'm saying animals and coral at the bottom of the mural had a piece of them higher or lower than originally intended. We were told you use all 10 panels but it was not measure correctly so we only used 8.5?! That's right, we paid for a true to size picture, 10/10 panels should be used as instructed but it wasn't. We couldn't use other panels to replace the messed up once because they weren't cut right. Paid over $400 for a awful mural that I need to replace with a different company. I reached out to customer service and no one is getting back to me. I have gotten my bank involved at this point because we were robbed.

2025年1月10日
自発的なレビュー
WallpaperMural ロゴ

WallpaperMural からの回答

Hi Serena,

I am very sorry to hear that you are not happy with your wallpaper.

In regards to the delivery, we stated in our announcement bar on every page of the website that we were closed over Christmas. We also adjusted all our delivery times to reflect this. Furthermore, you would have received an auto reply stating the dates that we were closed over the Christmas period if you had emailed in. We are only a very small family-run company, and we believe our staff deserve a break over the holiday period.

In relation to the number of panels you received, the width of your wall was entered as 170 inches and each of our panels is approximately 19 inches wide. We add around 2 inches to allow for trimming/error so you have received 10 panels. This free extra material will have carried the width of your wall just over from 9 panels to 10 panels. If you did not need to use the extra panel, then your decorators must have measured accurately. The '10x' on your order is in regard to the number of square metres your mural covers, not the number of panels.

I am also sorry to hear that the panels did not line up, this is something that was not mentioned to us via email or chat conversations. If you send us some photo evidence, we can refund or reprint your wallpaper for you. I would like to mention that it is impossible for all of them not to line up, as a large portion of the panels are printed as one piece, and then cut into panels, so perhaps the misalignment could be down to installation. Either way, we will be in touch to resolve this issue for you.

Kind regards,

WallpaperMural

5つ星のうち5の評価

Epic.

Easy buyer experience, arrived in good time, fits perfectly, high quality in terms of feel and artwork. Looks amazing. Would definitely buy again. Can’t wait for my son to see his space themed feature wall.

2024年12月23日
自発的なレビュー
WallpaperMural ロゴ

WallpaperMural からの回答

Hi Natasha,

Thank you so much for your review.

We are very glad to hear that you love your wallpaper, we hope your son loves it too!

Kind regards,

WallpaperMural

5つ星のうち5の評価

I searched the web for hours and hours…

PURE QUALITY!
I searched the web for hours and hours finding the right mural at the right price.
Couldn’t be happier… let’s face it applying the perfect wall mural is never easy but I was so incredibly impressed with the customer service, product, quality, delivery. I LOVE MY MURAL SO MUCH! Highly recommended in all levels. Thank you!

2024年12月10日
自発的なレビュー
WallpaperMural ロゴ

WallpaperMural からの回答

Hi,

Thank you ver much for your review! We are very happy to hear that you love your wallpaper.

If you have any photos, we would love to see them!

Kind regards,

WallpaperMural

5つ星のうち2の評価

Isn’t scaled to my wall- the cranes head is missing!

Mural was delivered three days after latest expected delivery date -
Customer services basically said it’s my problem I booked decorators to fit and decorate my room in anticipation of the mural.
The mural is not made to scale and isn’t made to measure my wall as half of the cranes head is missing. Unable to attach photo.
Disappointed all round really.

2024年11月30日
自発的なレビュー
WallpaperMural ロゴ

WallpaperMural からの回答

Hi Rea,

I am very sorry to hear that you are disappointed that your wallpaper arrived late, I do apologise about that. We have been extremely busy in production and have been trying to dispatch orders as soon as possible.

In relation to the mural being made-to-measure, it has been printed to the dimensions of your wall as per the dimensions you entered on our website. In terms of the position of the design, the crop of the design is chosen during the order process, that is not something we alter unless requested.

We would love to resolve this issue right away so a member of the team will be in touch via email.

Kind regards,

WallpaperMural

5つ星のうち5の評価

I bought this paper to be delivered to…

*update* I have received the refund for the money charged for import taxes. I was charged in error by the delivery company and not by wallpapermural.
The wallpaper is gorgeous, i cannot wait to get it up and customer service was so lovely and prompt to deal with, i will certainly buy from them again.

I bought this paper to be delivered to Ireland. At no point did it mention when I ordered that i would have to pay import fees. So on top of my wallpaper I had to pay 90euro to the ups driver. There should be a warning at checkout about this. Its not fair. Will not be ordering again.

2024年8月29日
自発的なレビュー
WallpaperMural ロゴ

WallpaperMural からの回答

Hi,

I'm terribly sorry this has happened - you should not have been charged by UPS as we ship EU orders with delivery duty paid and cover the import costs for you.

If you can email info@wallpapermural.com with your order number and the receipt, we will get this refunded for you!

Thanks,

WallpaperMural

5つ星のうち5の評価

High quality product and service

Reached out to them to ask if possible to get in time for decorator slot. They sorted it all out, came in excellent time. Extremely happy with the result and the wallpaper quality is excellent (traditional wallpaper).

2024年6月24日
自発的なレビュー
5つ星のうち5の評価

Best money ever spent!!!

Hands down one of the best things we have ever spent our money on. The quality of the Mural was amazing. The person we hired to install it said it was the best quality that she had worked with and she actually a lot of S&L wallpaper. We cannot wait to work with this company again. It truly has transformed our guest room. I wish we could upload a photo…amazing!

2024年4月25日
自発的なレビュー
5つ星のうち5の評価

Butterfly Garden - beautiful design 🥰

I found the company in Instagram and after tons and tons of choice found the perfect mural. I had fantastic, helpful friendly service. Danielle worked with me to slightly tweak/customise the design of mural to fit around TV and fire. Prompt responses from email and phone. I would recommend buying the samples to see the different types of paper and pattern close up. Very clear on putting up, each drop numbered at the bottom. Would highly recommended. 10/10.

2024年4月17日
自発的なレビュー
5つ星のうち5の評価

All round good company

The wallpaper itself is of great quality and looks amazing. But what stands out just as great is the customer service. Due to some unknown issue, we had trouble with the wall paper. But after dealing with Joe, he sorted everything out and resolved our concerns. I will definitely get more wall papers from here.

2024年4月10日
自発的なレビュー
5つ星のうち1の評価

Low quality high price tag

I spent over £600 for one wall. Wallpaper was installed by a professional whom I worked with many times before. The quality was so bad that it shows every joint and at the end it looks dirty- not a great result.
When I fed this back, I was told my professional decorator must have used a dirty cloth. Come on, it's his job... I ordered the wallpaper twice to rectify the issue, but both times the results were the same. No refund was offered, they just said that they think their quality of paper is good and up to standard.
Don't waster you money, any ready roll you buy from B&Q will give you a better look.

2023年8月18日
自発的なレビュー
WallpaperMural ロゴ

WallpaperMural からの回答

Hi Samira,

Thank you for your review.

We are disappointed to hear that your wallpaper did not meet your expectations.

Looking back at our conversations, you stated that the 'first time it was cut by mistake so (you) had to re-order it'. This wallpaper has cost more than it should have due to errors caused by your decorator during installation.

From the photos you had sent over of the second attempt at installation, the issue is not the joins themselves, but the dirty finger marks found on the paper in the middle of some drops. The finger marks are clearly visible in the photos. These finger marks have been caused during installation which is out of our control. I understand that you have used this decorator in the past but this same decorator incorrectly cut the first batch of the wallpaper and then marked the second batch. This isn't something we can be held responsible for.

We did discuss a resolution and we were happy to offer you a significant discount on a reprinted wallpaper. However, fixing the issue did not seem to be a resolution, you only wanted a refund despite leaving leaving the wallpaper up on the wall.

We have been selling this same paper type for years with little to no complaints from thousands of orders, installed by a mixture of thousands of decorators as well as consumers themselves. I can assure your our paper is far from low quality. It is a premium non-woven wallpaper that is equivalent to the papers used by brands charging significantly more than us.

I am sorry that we could not resolve this issue further, however, we did not receive a reply to our last email so we did not know this issue was on going, especially considering our last email correspondence was over 7 months ago.

Kind regards,

WallpaperMural



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