Extremely Disappointing Experience with Walls Nation
I am extremely disappointed with my experience with Walls Nation and would not recommend them.
First, the delivery was postponed multiple times, with updates often provided at the end of the day on the scheduled delivery date. This was already very frustrating, as I stayed home waiting for a delivery that never arrived. When the table finally arrived (at 8:00 PM). The color did not match what was shown online (table light pink instead of cream), the product had visible damage, and the table itself was unstable.
What made the experience even worse was the after-sales service. Despite the product being damaged, unstable, and not matching expectations, Walls Nation refused to issue a refund and only offered store credit. This is unacceptable when the problem lies with the product delivered.
The return process is also a nightmare. I am currently chasing their customer service team for updates. I was informed that the table would be collected, yet no one has contacted me. I have had to follow up repeatedly, with very little communication, accountability, or sense of urgency from their side.
Overall, between the delayed delivery, damaged and unstable product, misleading color, refusal to provide a refund, and extremely poor return process, this has been one of the most frustrating furniture purchasing experiences I have ever had.
I strongly encourage potential customers to think twice before ordering from Walls Nation. Their lack of professionalism, poor customer service, and unwillingness to properly resolve customer issues have been extremely disappointing.