My husband and I have been shopping at Watches of Switzerland located in American Dream mall, NJ, for the past few years now. Our AD, Philip, is hands down the best AD! He is friendly, patient, and... もっと見る
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This was my 3rd purchase in as many years from WOS and every single transaction has been smooth. The first purchase was in store at the Cincinnati location where a wonderful sales woman named Robin as... もっと見る
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Went to Watches of Switzerland at Hudson Yards to visit Mandi but sadly she’s off that day but Alyssa one of the Sales Professional came and warmly welcome me and ask me if there’s anything she can he... もっと見る
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The most atrocious after sales service I have ever come across, and I am a customer having bought 3 watches. One of these watches, a £5900 Cartier needed a repair. The Brent Cross branch took the watc... もっと見る
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企業情報
watchesofswitzerland.com について
当該企業による記述
LUXURY WATCH BRANDS
MENS LUXURY WATCHES
LADIES LUXURY WATCHES
FIND A STORE
Our customers come to us because the watch they wear on their wrist matters to them – just as it matters to us. They tell us no one knows the market like we do and that they would never look anywhere else for the latest collections and the best service. Because of that, some of our customers have been with us for over 50 years – we like to think of them as ‘friends of the business’.
There are 4 Watches of Switzerland showrooms in the United States, including dedicated Rolex, Breitling and Omega boutiques.
At each you’ll find the same warm welcome and personal approach, where no question is too hard and no request too much.
Although we can’t offer you a glass of champagne here on our website, we hope you feel especially welcome and enjoy browsing our collections. If there’s anything we can do to help you as you search for your perfect timepiece, please don’t hesitate to contact us. If you’d like to arrange a viewing to come and try on a watch before you purchase, we’ll be happy to welcome you into one of our stores. We’re here to help.
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4.2
ほぼ満足
1097件のレビュー
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 88％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I had an incredible visit to the store…
I had an incredible visit to the store last time. We saw so many beautiful watches across many of the top brands. MB&F and Omega really surprised me. As a Rolex buyer I really enjoyed checking out other great brands. Chris Bang was my associate and he did an incredible job showing me so many stunning timepieces all across the store. I will be coming back and hopefully buying a watch with WOS.
2024年5月5日
自発的なレビュー
watchesofswitzerland.com からの回答
Dear Mr. RMC,
It's heartwarming to know you had such a wonderful time exploring the selection with Chris. We appreciate you taking the time to share about your experience with us, it means the world! Looking forward to your next visit!
Kindly,
Watches of Switzerland
My First Grand Seiko
Went in was hoping to look at a Rolex GMT Master II, but Jonathan was quick to help redirect me into something while their main boutique is under renovation. I was still able to get a GMT watch with Grand Seiko and he knocked it out of the park!!! We discussed the dynamics of watch ownership and the brand of Grand Seiko. He again was an amazing ambassador for all of the brands we explored. To the CEO send Mr. Jonathan Reeves to watches and Wonders in Geneva Switzerland 🇨🇭 he is a well rounded watch enthusiast that this opportunity would cultivate development for both his vocation and his passion. 5 stars all the way. Looking forward to working with you again soon.
2024年7月14日
自発的なレビュー
watchesofswitzerland.com からの回答
Dear Stu,
Thank you for your glowing review! We are beyond thrilled that you had such a positive experience with Jonathan during your visit. He is a true asset to our team, and your kind words do not go unnoticed. We look forward to welcoming you back, until then, please take care!
Kind Regards,
Watches of Switzerland
Wonderful customer service
Wonderful customer service ! Joanna followed up and made sure I was able to reorder the item I wanted. Thank you !!!
2024年7月10日
watchesofswitzerland.com からの回答
Dear Cecilia,
Thank you for sharing your kind words! It made our day to hear that Joanna provided you with exceptional service.
Kindly,
Watches of Switzerland
Stopped by to look at Rolex pieces and…
Stopped by to look at Rolex pieces and worked with Connor. He went above and beyond to help me find the perfect watch. Highly recommend working with him to make sure you get the perfect watch.
2024年6月20日
自発的なレビュー
watchesofswitzerland.com からの回答
Dear Tom,
We appreciate your recommendation and thank you for taking the time to share about your positive experience with Connor! Your happiness means the world to us, and we look forward to seeing you again!
Kind Regards,
Watches of Switzerland
watchesofswitzerland.com からの回答
Dear Belinda,
Thank you for taking a moment to share about your experience, have a wonderful day!
Kindly,
Watches of Switzerland
Great quality items, friendly service
The salespeople are friendly and knowledgeable about all watch brands. I was shown lots of options for a gift I was purchasing and very happily surprised that what I ordered arrived the very next day!
2024年6月21日
watchesofswitzerland.com からの回答
Dear G. Belsito,
It makes our day to hear you enjoyed our services! We will be sure to share your compliments with our team, and look forward to assisting you with your next purchase.
Kindly,
Watches of Switzerland
watchesofswitzerland.com からの回答
Dear John,
It's heartwarming to know your experience was that of 5-stars! We appreciate your kind words and look forward to assisting you again in the future!
Kind Regards,
Watches of Switzerland
I requested links be removed on the…
I requested links be removed on the watch bracelet. They said they would but then the watch could not be returned for any reason. Not right.
2024年6月24日
watchesofswitzerland.com からの回答
Dear Lester Libfraind,
Thank you for bringing this to our attention. We apologize for any inconvenience you’ve experienced. While we understand that situations may arise where adjustments are necessary, our return/exchange policy is designed to ensure the quality and integrity of our products.
We appreciate your feedback and hope your next experience is a more positive one!
Kindly,
Watches of Switzerland
Very nice sales
Every time come i very enjoy Service ! Nice job nice sales thanks
2024年6月24日
自発的なレビュー
watchesofswitzerland.com からの回答
Dear Chengguan Jiang,
It's wonderful to know you enjoy the service every time you visit! Thank you for taking a moment to share!
Kindly,
Watches of Switzerland
All Around 5-star Experience
I visited the store in Hudson Yards location. Amanda assisted me and was very welcoming from the start. Working with her has made my first time buying a luxury watch experience an enjoyable and informative one. She was patient and took the time to explore and discuss different options. Amanda went above and beyond in helping decide which watch to potentially purchase. She was friendly, upbeat and professional and I recommend her to anyone interested in purchasing a luxury watch.
2024年6月22日
自発的なレビュー
watchesofswitzerland.com からの回答
Dear Jorge Bautista,
Thank you for taking the time to share your experience with us! We’re delighted to hear that Amanda provided exceptional service during your visit. We’re thrilled that you found the experience enjoyable and informative. Amanda’s dedication to helping you choose the perfect watch is a testament to our commitment to ensure full satisfaction!
We appreciate your recommendation and look forward to assisting you with any future watch purchases!
Kind Regards,
Watches of Switzerland
Watch was as advertised
Watch was as advertised, in excellent condition. The price was reasonable and shipping was quick and well packed.
2024年6月21日
watchesofswitzerland.com からの回答
Dear Jack,
Thank you for the awesome review, we appreciate it! We hope you continue to enjoy your timepiece.
Kind regards,
Watches of Switzerland
Highly Recommend
I 've recently made a visit to Watches of Switzerland in Soho, NYC and had a great experience. I had the pleasure of working with Omari and he provided exceptional service. Omari was very personable and shared his knowledge and feedback on some of the brand/models I expressed interest in. He answered all my questions with great detail and transparency. Looking forward to visiting and working with Watches of Switzerland again
2024年6月17日
自発的なレビュー
watchesofswitzerland.com からの回答
Dear Shafat Uddin,
We're thrilled to pieces in knowing your experience with Omari was a great one! We're always here to assist and answer your questions. It would be our pleasure to welcome you back in the near future!
Kindly,
Watches of Switzerland
Looking for my very first "proper"…
Looking for my very first "proper" watch and was greeted with friendly faces and knowledgeable staff. I was offered beverages while looking at different watch options and with much needed expertise found the perfect entry-level watch. It wasn't in store but was quickly delivered from there headquarters and within five days was notified of its deliverance. The watch was everything I wanted, than fitted to me. I very much recommend them. Great staff and service, I didn't feel pushed towards anything that was out of my reach or wasn't "feeling".
I will definitely be back for my next watch!
2024年6月17日
watchesofswitzerland.com からの回答
Dear William Ebner,
Thank you for sharing your thoughts with us! We’re thrilled to have been part of this experience! Your recommendation means the world to us! Our friendly and knowledgeable staff look forward to welcoming you back!
Kind Regards,
Watches of Switzerland
Excellent service from Alex
Excellent service from Alex at Watches of Switzerland in Cardiff. Buying a watch for my husband to celebrate our Golden Wedding Anniversary. My son had researched what we needed and Alex was able to discuss with us the make and model of watch we needed. Purchased with very reasonable warranty.
Will definitely use Watches of Switzerland again in future. Thank you Alex.
2024年6月3日
自発的なレビュー
watchesofswitzerland.com からの回答
Dear Alison Humphrey,
We appreciate you taking the time to share, your review means the world to us! We do all we can to provide our clients with the best service, and it always makes our day when it's recognized by our fantastic clients! Thanks again, and we hope to make your next visit just as positive.
Kind Regards,
Watches of Switzerland
Superb service and expertise
Superb service and expertise. Jonathan helped me and I couldn’t be happier with my purchases. Highly recommend this business, and especially the Plano, TX location!
2024年6月14日
自発的なレビュー
watchesofswitzerland.com からの回答
Dear Jeff,
Thank you for sharing your kind words about Jonathan! We're delighted to hear he made your experience a positive one.
Kindly,
Watches of Switzerland
Next day delivery
2024年6月12日
watchesofswitzerland.com からの回答
Dear Pushkaraj Sarnobat,
Thank you for your 5-stars, it means a lot to us!
Kindly,
Watches of Switzerland
Tawfique at Canary Wharf
Tawfique at Canary Wharf was amazing, calling when he had managed to source a different model I visited store for a second time. Patient, knowledgeable, I felt under no pressure but couldn’t resist. Thrilled with my purchase.
2024年3月29日
自発的なレビュー
watchesofswitzerland.com からの回答
Dear DJ,
We are delighted to know you had a wonderful experience with Tawfique at Canary Wharf. While we are so excited for you, we can't take the credit as this interaction occurred in the UK! We welcome you to move your review to the UK division: https://www.trustpilot.com/review/watches-of-switzerland.co.uk?page=6
Thank you for sharing, have an amazing day!
Kind Regards,
Watches of Switzerland
watchesofswitzerland.com からの回答
Dear Scott Ronayne,
Your review made our day! Thanks so much for taking a moment to share. We pride ourselves on rapid shipping and great service, and are delighted to know you had a wonderful experience— Hope to welcome you back soon!
Kindly,
Watches of Switzerland
watchesofswitzerland.com からの回答
Greetings,
Thank you for the awesome review, it means a lot!
Kind Regards,
Watches of Switzerland
watchesofswitzerland.com からの回答
Dear Robert,
Thank you for the awesome review, we appreciate it!
Kind Regards,
Watches of Switzerland
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