Watch Philosophy レビュヌ 

308
•
TrustScore 5段階評䟡の4.5

4.5

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Quelques échanges ont été nécessaire afin de caler cette transaction, n'ayant aucune expérience d'un achat web sur chrono24 d'une montre de luxe. Jabir mon correspondant a toujours été rapide et conci... もっず芋る

5぀星のうち5の評䟡

Ordered brand new zenith el primero chronomaster sport watch at a unbelievable price, First class service from Rick and Jabir at Watch Philosophy, Nothing was to much trouble Rick even answered his... もっず芋る

5぀星のうち5の評䟡

Bought an Omega Seamaster Diver 300 from Watch Approach. Maxim was very helpful - all emails where answered within a few hours. Super fast delivery - from payment received till arrival of the watch on... もっず芋る

5぀星のうち5の評䟡

I was very nervous that I was buying from an online only store, especially for something of such a large value. I was also worried that it wouldn't be recognised by Breitling and be a grey market ite... もっず芋る

䌁業情報

  1. 時蚈店

圓該䌁業による蚘述

Watch Philosophy is a trusted watch seller based in London. We specialise in the supply of luxury timepieces and exclusive accessories, at considerably lower prices than in the traditional High Street Shops. With our great choice of "in stock" items and fantastic supply you will certainly source a wristwatch or an accessory that will meet your requirements at an outstanding price with fast delivery.


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

308件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.5

すべおのレビュヌ

(308)

過去12か月のレビュヌ数: 8ä»¶

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5぀星のうち1の評䟡

Proceed with caution before buying.

4 days to wait for a call or email back after no reply from their main sales email or phone number!

**EDITED:

A guy called Rick called me after I left this one star review

Told me he'd appreciate to change my 1 star review
 no chance.

**UPDATE:
The plot thickens, a week later the watch has arrived in the UK. He called me to say he was taking of the stickers so he could take a photo for me? Excuse me? No thanks
. bizarre.

I got the watch today which was a great relief, however things got very messy when I could not activate the warranty. Rick tells how there is a delay on the warranty activation, which I accepted and was happy to wait. He then messaged me to try again
 it didn’t work. At this point I was happy to wait 24 hours!

An hour or so pass and Rick calls me to tell me that this was not actually how it works, his tone was arrogant and aggressive, rather than being reassuring he was just talking down to me. He’s been working with watches 40 years and I should stick to “buying” watches and let him “sell” them.

His story was the AD registers the warranty and I should just “take my watch to Breitling” and they will “check it for me”. I got in touch directly and luckily Breitling were going to check it all out with the factory in CH


While I was waiting, I got another message from Rick, and miraculously it was all working and I could register the watch
 Somehow this was all my fault and I am problem! Lovely customer service and Ricks last comments were “maybe you just should have waited before jumping to assumptions” 
 nice guy.

An absolute crock start to finish, I have no idea what kind of operation they are running there but if you want a proper watch buying process and not be guilt tripped into feeling like they are doing you a favour for getting a good price on a luxury watch. Then please research your vendors / dealers more and do not get greedy like I did.

2021幎7月8日
自発的なレビュヌ
Watch Philosophy ロゎ

Watch Philosophy からの回答

Dear Paul,

Thank you for your review! First of all we would like to apologise for the experience you had, but we feel that it is very important for us to address every single point raised above.

We have informed you promptly that your watch will get ordered and we will be in touch once the watch is received by us at our office within 10 days from the moment of order. Our sales representative Rick was then in touch with you over the phone promptly once you have expressed your concern about us not responding to your emails (the ones sent by yourself on the 2nd and 3rd working days from the day the watch got ordered, even though we have given the original estimate of 10 working days and confirmed this together with the order date by email to you). After 2 unanswered emails (within 2 working days from the moment the watch was ordered) you have decided to review our services as "1 star" solely based on the fact that you have not received a response from us between Tuesday 6th of July and Thursday the 8th, whereas the watch was only ordered on Monday the 5th. Rick has therefore reached out to you to apologise for the delay in responding, once again reconfirmed that the watch is ordered and will arrive on time and asked if you could reconsider your rating, as we thought this to be way too harsh solely based on us not responding within 2 days. After this conversation you have changed the rating to 2 stars.

The watch was delivered to us on the 10th working day, just as originally estimated and Rick has called to say that he will be sending the pictures of the watch for your information. As the pictures would've been much clearer without a sticker- Rick has proposed to remove it for the purpose of making the picture solely, however you appeared to be very much dissatisfied with this offer.

The watch has arrived to yourself and you have informed that you weren't able to register the warranty with Breitling. Rick has confirmed that the watch must've been activated and in case you have any doubts about this and the authenticity of the watch- you may then check this with Breitling. Nevertheless throughout the conversation you have expressed that you are totally dissatisfied with the process from the very beginning as it was all poor and unclear. We should nevertheless mention that not only we have fulfilled our originally estimated obligations on the delivery timing, but Rick was also trying to be as helpful and prompt in his responses to every query of yours by phone and Whatsapp so that you receive instant updates once you call or text.

Once we heard that there is a potential issue with the warranty activation, this was immediately addressed by us, and after checking internally we received a confirmation that the watch is indeed activated, which was then passed onto yourself by Rick. You have then confirmed that you were finally successful in registering the watch, but said that "this whole experience has been a joke" and asked "not to contact you again", even though we've been as proactive as possible from the moment we heard that you have experienced the unforeseen issues with the watch.

Unfortunately we are in no powers to control the internal warranty activation processes of the brands, but as nothing like this has happened to any of our previous customers before, we had to go over the process of reconfirming and addressing the issue for you, which proved to be successful and the watch is now with yourself in a perfect operational order with a valid international warranty, as was promised from day one. The rating was nevertheless changed back to 1 star by yourself.

We very much apologise for the inconvenience this has caused, but we in no way had any intentions to make you feel this way. Nevertheless, after looking into other reviews left by yourself on other companies at Trustpilot, it seems that neither had any chances of satisfying your expectations.

In any case, we hope that you will be enjoying your new beautiful watch.

Kind regards,
Watch Philosophy


5぀星のうち5の評䟡

A first class quality experience.

A first class quality service, communication and price for the watch. Postage and delivery was via DHL. Very well packaged. A very happy customer who would have no hesitation recommending the company and would have no hesitation returning to buy another watch from them. A totally stressless experience.

2021幎6月25日
自発的なレビュヌ
5぀星のうち5の評䟡

I recently bought my Vacheron


I recently bought my Vacheron Constantin and dealt with Rick who kept me updated throughout the purchase. I am really happy with the watch, the price and the service provided. I have already asked Rick to source my next timepiece :) and would certainly recommend.

2021幎6月15日
自発的なレビュヌ
5぀星のうち5の評䟡

Great service and price.

Great service and communication from Maxim and the team when I was purchasing my Omega 300M Diver. By far the cheapest one I could find so I was very happy.

I’ll be using Watch Philosophy again in the future.

2021幎6月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent service

I have recently been looking for a watch as a 50th birthday treat. I have been admiring the Omega Aqua Tera World Timer for some time but knew it was not so easy to get hold of. I was recommended Watch Philosophy by a friend and they have been excellent. The watch was sourced immediately but took about 4 weeks to arrive. The wait was worth it as the watch is excellent and I feel I bought it for a good price. Everyone I dealt with were very efficient and accommodating. Give them a try.

2021幎5月25日
自発的なレビュヌ
5぀星のうち5の評䟡

Great Service

Great Service from a great team. Was looking for specific Breitling watch was quoted 2 weeks, turned up in three days. Great easy transaction. Rick kept me up-to-date every step of the way. Fast delivery & over all service, will definitely recommend and will use again. Great job all and thanks.

2021幎5月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Watch Philosophy .

Hi , I can sincerely say I have had a couple of very good transactions with Watch Philosophy . They are very professional , and very keen to provide a very personal service . Rick has always kept me updated at every stage .

Rick and Maxim are great guys to deal with . Highly recommended .
I will certainly be looking to purchase another time piece , in the near future , as I am a collector
.
Thank you so much , guys , Frank .

2021幎4月27日
自発的なレビュヌ
5぀星のうち5の評䟡

Omega Dark Side of the Moon

Omega Dark Side of the Moon - Sedna Black.
Superb Service.
I have to admit I was slightly apprehensive about purchasing such an expensive watch online, however so pleased I did. A big saving on RRP and well worth the 3 week wait for it too arrive. Initially dealt with Rick and then Emma kept me informed. First Class company.

2021幎4月22日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent service and great price

Hi, Rick and Max helped me to buy an Omega AT at a fantastic price. They were really good at keeping me in the loop and made the whole process painless. Would recommend and use again. I’ve never bought a new watch from a dealer before as used to use ADs, but I read the reviews and spoke to Rick and all eased my concerns. I would highly recommend. Thanks again.

2021幎4月20日
自発的なレビュヌ
5぀星のうち5の評䟡

Absolutely incredible

Absolutely incredible. The service was personal and attentive. The watch was carefully packed and sent.
Unbelievable service and prices. Honestly I can't recommend them enough.
I'll be back for repeat business as was so impressed with the entire process.

2021幎3月15日
自発的なレビュヌ
5぀星のうち5の評䟡

First class service

Very happy with my watch purchase and couldn’t have asked for better service. I was called personally by a member of the Watch Philosophy team who assured me of the packaging and shipment of my watch, also adding photos of the process as evidence. The next day it arrived and the watch itself is beautiful. As a gift to my brother, the experience put me at ease that the watch would get to me on time and that I could personally present it to my my brother without any delay. Thanks again.

2021幎3月14日
自発的なレビュヌ
5぀星のうち5の評䟡

Breitling Superocean 44

Searched long and hard for a Breitling Superocean 44 for my son's 21st and found it at Watch Philosophy and dealt through Maxim. Was nervous about buying on the internet but had sold some watches through Chrono24 and found it a good site. Needn't have worried, payment was secure and watch arrived in just over 2 weeks as promised. Lovely watch which I'm sure my son will love also, perfect condition. Great service, thank you Maxim, will definitely buy from again when in the market for a new watch.

2021幎3月9日
自発的なレビュヌ
5぀星のうち4の評䟡

Omega 300m 


So I had abit of a longer wait than anticipated largely due to custom changes brought on by Brexit. I was kept up-to-date by Rick and the Omega 300m was worth the wait at a great price. Would use again .

2021幎3月9日
自発的なレビュヌ
Watch Philosophy ロゎ

Watch Philosophy からの回答

Dear Nev,

We very much apologise for your experience! We have indeed proceeded with the order of the watch you were after, however the manufacturer has mistakenly shipped the identical watch on a rubber strap instead of the bracelet version as ordered. We have attempted to reach you over the phone on several occasions (including today) to explain that we were working on the fastest replacement of the watch to a bracelet model for you, however these weren't answered, hence that might be the reason for you feeling that there was no communication from our side. We can only apologise for the inconvenience and in future will be always responding in writing, however on this occasion it felt that speaking directly would've been a better option. Please feel free to reach us via info@watchphilosophy.co.uk if there is something we can do for you. Please once again accept our apologies.

This situation has never happened to us before, hence all other reviews are of a different, yet similar format.

Watch Philosophy Team

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