Watch Pilot レビュー 3,466

Avoid at all cost . I purchased a watch from this company, and they charged me immediately but failed to ship the item. A week later, I received an email saying it was on backorder. Two weeks after that, they informed me it was still unavailable and pressured me to choose a different watch—only from their available stock.

The replacement I selected looked nothing like the photos on their website and was of poor quality. When I requested a return, they required me to pay for shipping, which cost $190—almost as much as the $300 watch itself. Even when I sent them an email explaining the issue, their reply was negative,

Overall, very poor service, misleading product representation, and unfair return policies. I would not recommend this company

Arrived on time and very pleased with purchase. Customer service was fantastic they even contacted me for my wrist size so watch was ready to wear upon arrival

Very good app. Love it very much.

Watch order received very quickly, packaged well and as described. I contacted the team regarding sizing the watch, and their response and instructions were immediate and concise, they even provided a shipping label to return it! It was sized and returned within a few days!
Customer service excellent, products and range excellent, definitely recommend.

I was originally going to buy from a high street jewellers but the price at Watch Pilot couldn’t be ignored. I didn’t quite believe it. I couldn’t fault the service. My chosen watch was on a back order. Watch Pilot kept in touch and managed expectation well. When it arrived the product didn’t disappoint.

Can't recommend Watch Pilot enough. 5 stars for website design (very easy to navigate, and found my perfect watch within minutes). Competitive prices (even when compared to ebay and aliexpress). Fast delivery and professionally packaged.
So yeah check them out!

Customer service was great. Fast and helpful replies to questions I had. If buying a watch again it would be from here.

We had to wait for our order longer than we wanted due to it being on a back order but they were helpful and responded straight away when we queried this. The order was sent out in the exact time mentioned once it arrived with them via royal mail

They sent me the wrong watch when I went through WhatsApp they said to send it back and seemed to be helpful as they would send me the right one straight away as it was due to a labelling error. A couple of days past and I still havent heard anything I tried whatsapp again they ignored me! So I emailed them for them to say it was the correct watch when it wasn't i showed the watch I had bought and the whatsapp conversation im now being ignored and dont know where I stand with my order! They just kept saying do you want to cancel your order instead of just sending me the right watch! Its very annoying when the watches are over £100. So now I dont know what's going on! Very frustrating. It also had nothing to do with light angles one had a dial round the face one didnt thats the difference!

It’s a present but the delivery was excellent

Next day tracked and signed delivery, got the item I ordered at a great price, no issues. Pleased with my purchase and the service provided!

Casio 3502 has a uselessly faint alarm sound which cannot be improved.

Great service

Ordered a watch. Package delivered today. They sent me the wrong watch. The invoice inside the parcel is for a completely different person, showing their name, address and telephone number. Flagged this with customer service and they just fobbed me off and asked me to send the watch back. Highly concerning behaviour regarding customer data.

Very happy with Watch Pilot
The service is so professional and the prices are very competitive.
Will definitely be using them again

Watchpilot are amazing, I honestly can't speak highly enough about them. Fast delivery, any issues they're easy to contact and very helpful. Don't hesitate to use them.

Excellent customer service - responded to an address change on New Year’s Day! great products and great delivery!

Good customer support when needing to change my order.

Great watch can't fault it ordered it one day got it the next day didn't expect that being Christmas weekend, would recommend the seller and will be buying from them again.

ordered a watch and it was shipped same day and delivered a few days later. amazing customer service and so helpful with anything you need. watch is amazing and perfect gift for christmas