Avoid at all cost . I purchased a watch from this company, and they charged me immediately but failed to ship the item. A week later, I received an email saying it was on backorder. Two weeks afte... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Can't recommend Watch Pilot enough. 5 stars for website design (very easy to navigate, and found my perfect watch within minutes). Competitive prices (even when compared to ebay and aliexpress). Fas... もっと見る
Arrived on time and very pleased with purchase. Customer service was fantastic they even contacted me for my wrist size so watch was ready to wear upon arrival
I was originally going to buy from a high street jewellers but the price at Watch Pilot couldn’t be ignored. I didn’t quite believe it. I couldn’t fault the service. My chosen watch was on a back orde... もっと見る
企業情報
当該企業による記述
WatchPilot is a destination for Swiss and designer watches, and is official stockist for many of the brands. We choose men’s and women’s watches and accessories to suit different tastes and budgets. Our team is here to guide you and offer advice based on decades of combined experience in the watch industry to ensure you find the right watch. That’s why we’re one of the fastest-growing modern watch retailers in the UK.
連絡先
Unit B3 Dolphin Business Park, BN43 6QB, Shoreham By Sea, 英国
- 01273101430
- contact@watchpilot.com
- www.watchpilot.com
ネガティブなレビューの 35%に回答しています
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この企業のTrustpilot 利用方法
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Avoid at all cost
Avoid at all cost . I purchased a watch from this company, and they charged me immediately but failed to ship the item. A week later, I received an email saying it was on backorder. Two weeks after that, they informed me it was still unavailable and pressured me to choose a different watch—only from their available stock.
The replacement I selected looked nothing like the photos on their website and was of poor quality. When I requested a return, they required me to pay for shipping, which cost $190—almost as much as the $300 watch itself. Even when I sent them an email explaining the issue, their reply was negative,
Overall, very poor service, misleading product representation, and unfair return policies. I would not recommend this company
Arrived on time and very pleased with…
Arrived on time and very pleased with purchase. Customer service was fantastic they even contacted me for my wrist size so watch was ready to wear upon arrival
Brilliant company, amazing service
Watch order received very quickly, packaged well and as described. I contacted the team regarding sizing the watch, and their response and instructions were immediate and concise, they even provided a shipping label to return it! It was sized and returned within a few days!
Customer service excellent, products and range excellent, definitely recommend.
I was originally going to buy from a…
I was originally going to buy from a high street jewellers but the price at Watch Pilot couldn’t be ignored. I didn’t quite believe it. I couldn’t fault the service. My chosen watch was on a back order. Watch Pilot kept in touch and managed expectation well. When it arrived the product didn’t disappoint.
Can't recommend Watch Pilot enough
Can't recommend Watch Pilot enough. 5 stars for website design (very easy to navigate, and found my perfect watch within minutes). Competitive prices (even when compared to ebay and aliexpress). Fast delivery and professionally packaged.
So yeah check them out!
Customer service was great
Customer service was great. Fast and helpful replies to questions I had. If buying a watch again it would be from here.
We had to wait for our order longer…
We had to wait for our order longer than we wanted due to it being on a back order but they were helpful and responded straight away when we queried this. The order was sent out in the exact time mentioned once it arrived with them via royal mail
WRONG WATCH SENT
They sent me the wrong watch when I went through WhatsApp they said to send it back and seemed to be helpful as they would send me the right one straight away as it was due to a labelling error. A couple of days past and I still havent heard anything I tried whatsapp again they ignored me! So I emailed them for them to say it was the correct watch when it wasn't i showed the watch I had bought and the whatsapp conversation im now being ignored and dont know where I stand with my order! They just kept saying do you want to cancel your order instead of just sending me the right watch! Its very annoying when the watches are over £100. So now I dont know what's going on! Very frustrating. It also had nothing to do with light angles one had a dial round the face one didnt thats the difference!

Watch Pilot からの回答
Watch purchase
Next day tracked and signed delivery, got the item I ordered at a great price, no issues. Pleased with my purchase and the service provided!
Casio 3502 has a uselessly faint alarm…
Casio 3502 has a uselessly faint alarm sound which cannot be improved.

Watch Pilot からの回答
Wrong watch and Data Breach.
Ordered a watch. Package delivered today. They sent me the wrong watch. The invoice inside the parcel is for a completely different person, showing their name, address and telephone number. Flagged this with customer service and they just fobbed me off and asked me to send the watch back. Highly concerning behaviour regarding customer data.

Watch Pilot からの回答
Very happy with Watch Pilot
Very happy with Watch Pilot
The service is so professional and the prices are very competitive.
Will definitely be using them again
Watchpilot are amazing!
Watchpilot are amazing, I honestly can't speak highly enough about them. Fast delivery, any issues they're easy to contact and very helpful. Don't hesitate to use them.
Excellent customer service
Excellent customer service - responded to an address change on New Year’s Day! great products and great delivery!
Good customer support when needing to…
Good customer support when needing to change my order.
Great watch can't fault it ordered it…
Great watch can't fault it ordered it one day got it the next day didn't expect that being Christmas weekend, would recommend the seller and will be buying from them again.
ordered a watch and it was shipped same…
ordered a watch and it was shipped same day and delivered a few days later. amazing customer service and so helpful with anything you need. watch is amazing and perfect gift for christmas
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