Watson Plumbing and Heating Services Ltd レビュー 

Watson Plumbing and Heating Services Ltd からの回答

2024年6月8日

🚫
Do not work for this customer.
All trades people that may read this review, do yourself a favour and stay clear of this customer. Honestly, not worth getting involved with.
We installed this appliance to manufacturers instructions. Worcester have been out due to complaint and have confirmed this. Oftec have been involved due to the complaint they have made, again this has been cleared.
The carbon monoxide alarm going off is obviously a serious issue, they called at around 4.30am, when we picked the calls up before 8am, we made contact and were on site before 9am, the flue was not wrong, the flue restrictor had been somehow blown back through to secondary exchanger, throwing readings off causing the boiler to soot, also due to the wind on that particular side of the house the POCs were swirling and being drawn back in, we returned that day and fitted a plumb management kit free of charge. We also attended a few days later for a full de-soot and re commission free of charge, and we found a faulty photcell.
Picked up by Worcester on a warranty call that we phoned in due to the faulty photocell, we had to return to fit a screw in the plumb management kit top elbow (which we left out to allow to turn due to wind pattern), tighten the earth cable that was loose, turn the orientation of the oil isolation valve in the boiler as it was catching the casing and replace a leaking condensate elbow.
On the last day of the install the customer kicked off due to their oil pipe, iso valve, oil filter and fire valve being above ground externally, before going through the wall to the boiler, so we supplied a stainless steel cover, again free of charge. Prior to Christmas they called and demanded we attend as the heating had went off, with no fault code, we asked all the obvious questions about the thermostat etc, we shuffled things about to accomodate this but before we could attend the customer called and had turned the thermostat up slightly and it came back on.
They have a bee in their bonnet after accepting a no obligation price we gave them, but we some how owed them the earth. We had issues with them the first day of the job due to the boiler turning up damaged and we had to replace, which we sourced the same day, then they wondered why we did not complete in one day, we should have walked away then.
The customer is rude, argumentative and petty. After all of the complaints they made, after our engineer spent the 30mins on the remedials, they wouldnt come out the house to sign the job off.
One factual statement they have made is, I did refuse to go back initially, then to close the complaint from Oftec down we had to produce photos. We wont be returning and I would advise others to do the same.

0 out of 5 stars

Watson Plumbing and Heating Services Ltd からの回答

2024年3月17日 に更新

🚫
Do not work for this customer.
All trades people that may read this review, do yourself a favour and stay clear of this customer. Honestly, not worth getting involved with.
We installed this appliance to manufacturers instructions. Worcester have been out due to complaint and have confirmed this. Oftec have been involved due to the complaint they have made, again this has been cleared.
The carbon monoxide alarm going off is obviously a serious issue, they called at around 4.30am, when we picked the calls up before 8am, we made contact and were on site before 9am, the flue was not wrong, the flue restrictor had been somehow blown back through to secondary exchanger, throwing readings off causing the boiler to soot, also due to the wind on that particular side of the house the POCs were swirling and being drawn back in, we returned that day and fitted a plumb management kit free of charge. We also attended a few days later for a full de-soot and re commission free of charge, and we found a faulty photcell.
Picked up by Worcester on a warranty call that we phoned in due to the faulty photocell, we had to return to fit a screw in the plumb management kit top elbow (which we left out to allow to turn due to wind pattern), tighten the earth cable that was loose, turn the orientation of the oil isolation valve in the boiler as it was catching the casing and replace a leaking condensate elbow.
On the last day of the install the customer kicked off due to their oil pipe, iso valve, oil filter and fire valve being above ground externally, before going through the wall to the boiler, so we supplied a stainless steel cover, again free of charge. Prior to Christmas they called and demanded we attend as the heating had went off, with no fault code, we asked all the obvious questions about the thermostat etc, we shuffled things about to accomodate this but before we could attend the customer called and had turned the thermostat up slightly and it came back on.
They have a bee in their bonnet after accepting a no obligation price we gave them, but we some how owed them the earth. We had issues with them the first day of the job due to the boiler turning up damaged and we had to replace, which we sourced the same day, then they wondered why we did not complete in one day, we should have walked away then.
The customer is rude, argumentative and petty. After all of the complaints they made, after our engineer spent the 30mins on the remedials, they wouldnt come out the house to sign the job off.
One factual statement they have made is, I did refuse to go back initially, then to close the complaint from Oftec down we had to produce photos. We wont be returning and I would advise others to do the same.

0 out of 5 stars

Watson Plumbing and Heating Services Ltd からの回答

2024年2月9日

Hi there
Sorry to hear about this experience, if you could please contact our office on office@watsonheating.co.uk detailing whats actually happened.
We havent had any complaints raised for any new kitchens we provide plumbing for, however mistakes can happen and we can certainly look in to this for you.

Regards
Watson Plumbing and Heating Services

Watson Plumbing and Heating Services Ltd からの回答

2023年12月4日

Thank you for your review.

Watson Plumbing and Heating Services Ltd からの回答

2023年12月4日

Thank you for your review, we will pass on your comments to Robbie.

Watson Plumbing and Heating Services Ltd からの回答

2023年12月4日

Thank you for your review.

Watson Plumbing and Heating Services Ltd からの回答

2023年12月4日

Thank you for your review.

Watson Plumbing and Heating Services Ltd からの回答

2023年10月16日

Thank you for your review, we have passed on your comments to Ian who is delighted :)

Watson Plumbing and Heating Services Ltd からの回答

2023年10月16日

Thank you for your review Gary :)