WE ARE REWINDレビュー 

We love We Are Rewind. Since buying a Blaster for the family for Christmas, my sons have become audio cassette-obsessed. We ordered personal tape players / recorders to play our growing tape collection. We also then got the matching headphones! All great products, delivered quickly by a company that obviously cares about what it does. Long live magnetic music!

Excellent service quick delivery. Extremely good quality tape player. Highly recommended

Shipped quickly. Product exactly as pictured.

Great little cassette player, looks great and brings music from 40 years ago back to life

I purchased £559 worth of cassette players and accessories from ‘wearerewind’ on the 11th April. Order number 15623

Their website had a constant rolling message across the top of their main page stating:

NOTE TO CUSTOMERS RESIDING IN TH UK: ALL OUR ORDERS ARE SHIPPED ON A ‘DELIVERY DUTY PAID’ (DDP) BASIS, SO YOU WILL INCUR NO CUSTOMS DUTIES OR ADDITIONAL CHARGES UPON RECEIVING YOUR PARCEL.

I would not have purchased but for this message.

Fedex notified me just after midnight on the morning of the 15th of April that my parcel was held up pending payment of import duty and charges to the amount of £126.52UK.

12 email exchanges followed between ‘Wearerewind’, Fedex and me between 12am midnight and 15:21pm. On the 15th of April.

Rather than explaining my feelings, I offer the following email transcription between ‘wearerewind’ and myself so that potential customers can judge for themselves if the customer service ‘wearerewind’ provide would meet their requirements. They don’t meet mine. I only wish to trade with sellers who recognise and understand what an inconvenience for their customers is, customers who set out to buy products or services and don’t expect their order to generate a load of work for them.
‘wearerewind’ just piled on the instructions like it was my mistake not theirs.
If the roles were reversed, I would have apologised, paid and immediate refund and said leave it with me:

To ‘wearerewind’. I placed the above order from UK. Your website clearly stated that I will receive no customs duties or additional charges. Fedex inform me that my order is held at customs awaiting payment of £126,52UK import duty and charges!
Please cancel and refund. Thankyou. J John

Hi John. I am sorry for the inconvenience caused by these unexpected customs charges. We will investigate this situation with the carrier to understand why these fees were applied. In the meantime, please pay the requested amount and send us a copy of the receipt. Once received, we will refund you the full amount of the duties and charges.

To ‘wearerewind’. Thank you for your response, I’m not willing to pay the charge. Your website was clear, no charges. Shopping should not be this difficult. There was no need for me to write this email, I’m very busy. I have asked for a refund.

Hi John, I understand your frustration regarding these charges. As you mentioned, you should not have been charged for this, and we would like to investigate exactly where this fee is coming from. Could you please forward us the email you received from FedEx? This will help us resolve the issue with the carrier.

To ‘wearerewind’ Fedex Email forwarded. Just to be clear, the only thing I want now is a full refund. I have no desire to buy your product now. Thank you.

Hi John. I understand that you would like to proceed with a full refund. Please contact Fedex or refuse the parcel upon delivery. We are contacting FedEx on our side to manage the return, and we ask that you also contact them to confirm your refusal. Once the parcel is returned to us, we will process your refund.

To ‘wearerewind’. I certainly will not, as I said shopping should not be this difficult and your responses are making it very difficult. I already attended to about 7 emails today on this issue and this is my last. (Actually, it was 12 emails) I will not contact Fedex, the seller is responsible up until delivery, it’s down to you. If it’s dumped on my property without a signature, I will not take responsibility for it so I suggest you contact Fedex quickly. I won’t be replying to any more of your email’s ether. Get your customer support together. This is very bad.

Hi John. We have contacted the carrier to request that the package be returned to us and they will investigate the status of delivery. To ensure the process is handled correctly, we have requested a signature upon delivery. Please be aware that since the order had already been shipped when you requested cancelling, this will be processed as a return under the 14-day cooling-off period. If the package is delivered to you, please refuse the parcel if possible. If it is delivered regardless, we will provide you with a prepaid return label so you can send it back to us at no additional cost. Our goal is to ensure your package is handled properly, and we apologize for the error on the carrier's side. Please be assured that once the item is returned to us, we will process your full refund.

The cassette player is excellent quality. My son loves it. The Bluetooth feature allows him to connect it to his headphones or speaker. Shipping a No. 2 pencil with it was an excellent touch. He was very excited to be able to choose a color that coordinated with his wardrobe. The turnaround time was extensive.

I love my throwback cassette player. It is well made, nice and solid and connects easily w my Bluetooth speaker!

Very fast delivery and comunication prompt.
Yet what I must say is I bought the same machine a few months ago. And just one day it stoped working. So I have had to by a new one and when I'm ready I will send in the machine to have it looked at. Thank you.

Estoy encantada de haber podido formar parte de una de las ediciones limitadas de reproductores de Elvis Presley. Quiero agradecer sinceramente al equipo por el trabajo y la dedicación en este proyecto tan especial. Es un orgullo haber participado en algo con tanto valor y cuidado en los detalles.

Just an awesome sounding piece of technic! Reminds me of my childhood — completely forgot how good the quality was that time 😝
Thanks WAR for rewinding me to the 80s
😬

The included and signed statement of compliance is not only very professional but also the included information made me completely certain that I would be taken of if something were to happen.

Also your website is simply spectacular. Clear and simple to navigate, all the information you could ever want.

The fact that your company responded to my question is something that is very rare these days.

Cooles Gerät. Sehr wertig verarbeitet. Guter Klang und laut genug…..🙂

Fast deliver, well packaged and great quality.

Long live analogue

I like the simplicity. There are no unnecessary features, and each one works perfectly. Beautiful case and thanks for the rewinder (the pencil tells me, that you were users in the past). The only thing i wonder is, how long the akku lasts and where do i get a new one?

I was just so happy to find a product that met all my needs and really surpassed my expectation on audio quality. The design is so modern and sleek.

One cool addition i think would be to add in RCA jacks somewhere. maybe even hidden on back or side. but this does not make or break the product for me.