Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... ãã£ãšèŠã
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I have had exprience of other online pharmacies and have found them wanting, my last one wanted after a while to add on high delivery charges. I then went back to my locak high st pharmacy and every... ãã£ãšèŠã
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Very good service so far , dispatched within a couple of days of them receiving prescription. Delivered 48 hours later . No problems yet , Much better than tackling our useless chemist.ðð
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Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... ãã£ãšèŠã
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With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
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Merchants Warehouse, Castle St, M3 4LZ, Manchester, è±åœ
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
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Quick delivery got my item on time
2026幎7æ8æ¥
Well Pharmacy ããã®åç
Hi Afsheen,
We are so happy to hear your item arrived on time! We appreciate you taking the time to share your positive experience with us.
Kind Regards,
Well Pharmacy
Poor delivery experience
It is now 10days since my GP signed my prescription and I paid online for it. It has still not arrived. This is not what the website says which is delivery in 2-4 days which I feel is disingenuous.
2026幎7æ8æ¥
Well Pharmacy ããã®åç
Hi Laura,
Thank you for taking the time to share your feedback with us. We are very sorry to hear your prescription has not arrived within the expected timeframe.
The whole process from order through to delivery usually takes 7 working days. Once you've ordered your prescription online, your GP will need to approve it. GPs usually aim to do this within 2 working days, but the time this takes may vary. Once they've approved your prescription and we've processed and dispensed it, you'll usually receive your order within 2-4 days via Royal Mail.
Delivery may take longer during busy periods so be sure to order your prescription in plenty of time. We recommend placing your order 2 weeks before you need it.
This information can be found on our website https://well.co.uk/prescriptions/prescription-delivery/.
Your prescription was received the 03/07 and checkout was not completed until the 04/07, this was then processed from the 04/07 and delivered 13/07, this was processed and delivered within the 7 working days as advertised.
Thank you once again for your feedback..
Kind Regards,
Well Pharmacy
Well Pharmacy ããã®åç
Hi Loriane,
We're so glad to hear that your experience with us was quick and easy from beginning to end. We truly appreciate your positive feedback!
Kind Regards,
Well Pharmacy
Well Pharmacy ããã®åç
Hi Anna,
We're glad to hear our consistent support is appreciated.
Thank you for your feedback.
Kind Regards,
Well Pharmacy
Well Pharmacy ããã®åç
Hi Keith,
We are so pleased to hear that you had such a positive experience with your delivery. It's wonderful to know our delivery personnel are providing excellent service.
Thank you for sharing your feedback!
Kind Regards,
Well Pharmacy
Excessively slow, cost the NHS more because of delays, will never use again
Pretty poor experience. Signed up, found out that their app didn't work with my GP (not their fault, fair enough) and that my local Well pharmacy has no access to the online Well pharmacy system (weird, but fine). So I re-nominated my local Well pharmacy.
All of the above is a 3 star experience.
What happened to make it a 1 star experience is that the online Well Pharmacy snatched away my nomination to themselves and took my regular prescription. They then took 7 days to deliver it - about 5 days more than my local pharmacy, an unexpected and unacceptable delay that forced me to get an Emergency Prescription to cover me, at extra cost to the NHS and extra hassle to me.
Customer support offered no support, taking literal days to reply to simple questions, then offering no form of apology or compensation or even acknowledgment of their issue.
I strongly urge everyone to instead find a local pharmacy that offers delivery, which is quite easy to do for many people.
Edit to respond to Well's reply: I made the nomination to you. I tried an order through your app. The order failed. So I re-nominated my previous pharmacy, and after a few days after they confirmed I was registered with them I ordered my repeat prescription via the NHS app. In that time you must have re-processed my nomination, as the prescription went to you.
Your own app and website says dispatch is 2-4 days. It wasn't. It took a week to get here as I mentioned. You say you recommend that orders are made 2 weeks in advance, but that was never communicated to me, at any point in signing up.
You took a prescription you shouldn't have, you took longer than you said you would to deliver it, you caused me inconvenience and caused the NHS cost, and now you have the cheek to try to subtly shift the blame onto me.
By the way, my local pharmacy was also a Well pharmacy. How can they be the same brand, even using the same labels and label printers, probably using the same system, and yet you guys take 4+ days to process a prescription, and the local pharmacy can do nothing to help if signed up for the online one? There's no excuse.
2026幎7æ8æ¥
Well Pharmacy ããã®åç
Hello,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your frustrating experience with our online pharmacy service. We understand your disappointment.
Not all surgeries accept request through 3rd party (Pharmacies). Your surgery made us aware of this in February 2026 and this was updated on their GP profile for all patients who use our service that are registered with the surgery. This just means you have to request via your surgeries preferred method. You can still have your prescriptions dispensed by our online pharmacy as your surgery will still send approved prescriptions over.
We would only change the nomination during the sign up to the service when you have selected you consent to this or if we receive a communication through email or our chat service from the patient requesting us to change it.
It looks like you placed a request via your account which was rejected due to your surgery not using 3rd party and when it was approved it was then sent over to us to dispense and deliver.
The whole process from order through to delivery usually takes 7 working days. Once you've requested your prescription, your GP will need to approve it. GPs usually aim to do this within 2-3 working days, but the time this takes may vary. Once they've approved your prescription and we've processed it, you'll usually receive your order within 2-4 days via Royal Mail.
Delivery may take longer during busy periods so be sure to order your prescription in plenty of time. We recommend placing your order 2 weeks before you need it.
Please note: We are an online pharmacy offering a delivery service and our timescales are considerably longer then local pharmacy stores.
We are very sorry for the length of time it took for you to receive a response, we are actively monitoring our response times and working on this to improve the wait times.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Excellent service & was kept up to dateâŠ
Excellent service & was kept up to date with delivery etc, many thanks.
2026幎7æ8æ¥
Well Pharmacy ããã®åç
Hi Daniel.
We're delighted to hear that you received excellent service and were kept informed about your delivery.
Your positive feedback means a lot to us!
Kind Regards,
Well Pharmacy
Well.com
Order through NHS app which than sends repeat prescription to well.com.
Good communication from well.com from receiving prescription to despatch.
Have been using well's delivery service for some time now and they have never let me down.
2026幎7æ8æ¥
Well Pharmacy ããã®åç
Hello,
We're so pleased to hear that our communication and delivery service have consistently met your expectations.
We appreciate you trusting us with your repeat prescriptions and are glad we've never let you down.
Thank you for your wonderful feedback!
Kind Regards,
Well Pharmacy
Well Pharmacy ããã®åç
Hi Cheryl,
We are truly glad to hear that you feel supported by us.
Your positive feedback is greatly appreciated.
Kind Regards,
Well Pharmacy
The medication I required was out ofâŠ
The medication I required was out of stock for a very long time. And I switched to a different pharmacist during that time.
I am questioning whether âWELLâ is a reliable enough service for the future.
When the medication is in stock, the service is brilliant. But I donât want the hassle of switching pharmacies.
2026幎7æ8æ¥
Well Pharmacy ããã®åç
Hi John,
We appreciate you sharing your experience and concerns regarding medication availability. We understand how frustrating it is when essential medication is out of stock.
Whilst we do try to ensure we have stock it is not always possible as our stock levels change daily to the high volume of prescriptions we dispense daily. Stock issues can arise outside of our control, this can be due to a supply issue with suppliers or a manufacturing delay than can either be short or long term. Please be assured that our pharmacy team monitor stock daily and ensure products that are out of stock are ordered in as soon as they become available.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Packaging inadequate
Package arrived the next day as expected so no problem there. However one of the 2 cold bags had split and soaked everything. A bit concerning as it was in the very hot weather and the medication needed to be kept cold.I am just hoping that the one cold bag which stayed intact although completely defrosted was sufficient. I emailed my concern but no response.
2026幎7æ8æ¥
Well Pharmacy ããã®åç
Hello,
We appreciate you taking the time to share your experience with us. We are truly sorry to learn about the damaged cold pack. They are designed to melt to keep the product cold for the first 48 hours but we apologise that it had split.
We have checked our inbox and cannot locate an email from you with the order number you have provided, if you would like to speak to us regarding this please email hello@well.co.uk. Our team can speak with one of the clinical pharmacists to regarding the issue to if you have any concerns relating to this. They will be able to advise.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
fabulous service would always recommendâŠ
fabulous service would always recommend it to other people
2026幎7æ8æ¥
Well Pharmacy ããã®åç
Hello,
We're so glad to hear you had a fabulous experience with us and would recommend us to others!
We truly appreciate your kind words.
Kind Regards,
Well Pharmacy
What a service
Think this is exceptional service teamed with using Royal Mail tracked parcels so much better service than my local pharmacy well informed with my tablets tracked them all the way! Impressed yes for sure
2026幎7æ8æ¥
Well Pharmacy ããã®åç
Hi Kevin,
We're so happy to hear that our service, especially our tracked parcels, provided such a positive experience.
We appreciate you sharing your satisfaction with us!
Kind Regards,
Well Pharmacy
Poor communication but lightning fastâŠ
Poor communication but lightning fast delivery. Great prices and value for money.
2026幎7æ8æ¥
Well Pharmacy ããã®åç
Hi Mr Bishop,
We appreciate your feedback and are glad to hear about the fast delivery and value. We apologise for the poor level of communication you received, we are actively working on this to improve the service.
Thank you once again.
Kind Regards,
Well Pharmacy
Great serviceI .
I had a problem with my account , but I was helped to rectify this and could continue with my order.
My order arrived within 7 days , securely packed and the contents was all intact. All in all I am very satisfied with Well online
2026幎7æ8æ¥
Well Pharmacy ããã®åç
Hi Michele,
We are so pleased to hear that we could help rectify your account issue and that your order arrived securely and intact.
We appreciate you sharing your positive experience with us!
Kind Regards,
Well Pharmacy
Orded this item in the 3rd of July asâŠ
Orded this item in the 3rd of July as soon as it was possible to re order and never received it until the 9th of July by this time my medication had ran out.
2026幎7æ8æ¥
Well Pharmacy ããã®åç
Hello,
Thank you for sharing your feedback with us. We are very sorry to hear that your order took longer than you expected and the inconvenience it caused with your medication.
We recommend to order prescriptions 10 days in advance to allow for the timescales. Please be aware that if you've opted for our delivery service, it can take up to seven working days for your order to arrive. This is bound by the timescales it takes to approve, dispense and deliver prescriptions. This information can be found on our website https://well.co.uk/prescriptions/.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Well Pharmacy ããã®åç
Hi Sue,
We're glad to hear your products arrived on time.
Thank you for your positive feedback!
Kind Regards,
Well Pharmacy
Always ready to help if there's aâŠ
Always ready to help if there's a problem,reminds me to order meds when due,
2026幎7æ8æ¥
Well Pharmacy ããã®åç
Hi Brian,
We're so happy to hear our team is always ready to help and reminds you about your medication.
Thank you for your feedback.
Kind Regards,
Well Pharmacy
I am disabled
I am disabled. Mobility is the biggest problem.
This service helps me. My medication is delivery to my own address.
If I have any issues, the on line service helps too.
So pleased Iâm using this brilliant service
2026幎7æ8æ¥
Well Pharmacy ããã®åç
Hi Mr Chard,
We are so pleased to hear our service is making a positive difference for you, especially with mobility challenges. Ensuring your medication reaches you conveniently and providing helpful online support are top priorities for us.
Thank you for your feedback.
Kind Regards,
Well Pharmacy
Well Pharmacy ããã®åç
Hi John,
We are so happy to hear you received excellent service!
Thank you for your wonderful feedback.
Kind Regards,
Well Pharmacy
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