WelleCo レビュー 

Horrible product and Customer Service

It is just a "Greens" mix, nothing special. There are way better greens out there with way better flavors. It didn't mix at all with water and the taste was nothing compared to other companies.

None of my free gifts came with my first order and customer service didn't offer to send them to me, nor do anything in apology for their error.

I wish I would have checked here before ordering, I got duped by their marketing. I hope Elle is ashamed of what her name is associated with.

This crooked company put my paypal on autopay and they keep charging my account without my consent!

I've been purchasing WelleCo's Super Elixir and Nourishing Protein for many years. The benefits are real — the greens deliver on their claims, and the protein is easily the cleanest on the market. It’s a genuinely excellent combo to start the day.

However, I've recently noticed a sharp decline in customer service. Replies to emails regarding late fulfilment arrive overnight, and live chat is generally unattended during business hours (AEST), suggesting support has been outsourced — likely a cost-cutting measure that comes at the expense of customer experience.

They've also replaced their rewards program with a two-tier system offering either:

A paid membership ($79/year), or
A subscription model.
There are now no rewards for one-off purchases — only for ongoing spend, which feels exclusionary and unappreciative.

In addition, their email marketing has always been relentless and nothing has changed. Daily post-purchase follow-ups, offers, and reminders clutter the inbox. It cheapens the brand and feels out of step with the wellness ethos they promote.

Collectively, this all points to a strategy focused on increasing profit while reducing value and service for loyal customers.

It’s a real shame — I truly believe in the quality of WelleCo’s products. But like many growing businesses, they seem to be prioritising expansion over customer care.

Tried the Super Elixir and the Evening Elixir
The super elixir I’m in my first month so I am still waiting and hoping for improvements to skin, gut etc. so far nothing and I’m at week 3
Evening Elixir I had to stop taking. Gave me awful diarrhoea, I assume due to the high quantity of magnesium
Both products combined cost over $120 so they are not cheap. So far I’m not impressed at all

very hard to unsubscribe,
However I'd go straight to customer service, the response was immediate and better than the online navigation of cancelling service
one star for website
four stars for immediate customer service helpcentre

So grateful for a Greens product that is easy on the taste buds (blood orange) that enables me to take it every morning as well as sell it in Chemist Warehouse. I travel full time therefore unable to get the cheaper product on subscription. Easy compromise to pay top dollar for easy access. I have never stuck to a greens product until now - the ease of taste is critical as much as how it makes me feel. (particularly digestive) Daily now for 4 months and I wouldn't be without it. Thanks WelleCo

I have been a customer since the start of the company! Life changing supplements. Excellent customer care! My favourite ones are the super elixir, the evening elixir and nourishing protein.

Product is fine. Used it for 2 weeks but it gave me a stomach ache. Decreased dose but still gave me diarrhea. I tried to cancel the second shipment before it was sent out but they sent it and charged me for it anyway. Cancelling the subscription was not straight forward and they don't make this an easy process. I shouldn't have to click 'cancel subscription' 6 times before confirming the cancellation. Surprised they get away with this. I feel incredibly ripped off by WelleCo.

I subscribed for 2 months then cancelled it. I I’ve tried 2 flavors- pineapple lime & berries. Taste like shit! It was hard too swallow because of the taste. After drinking it I usually eat something sweet to beat the taste. And it’s too expensive, never noticed glowing change on me. I’m trying my best to finish the 2nd bottle that I ordered. Not a fan. Sorry

Recommended by a friend. Wake with a headache every single time I take the evening elixir. Thought it may be coincidental but no definitive side effect. Disappointing

I absolutely love the products! I’ve been using the green powder and skin elixir for several months and have noticed great results. I also tried the Goddess formula, but it wasn’t the right fit for me personally. Anytime I’ve had an issue with a product or service, their customer support has been fantastic—responding within three days and usually resolving things in my favor. I appreciate the seamless experience, especially knowing they’re based in Australia but ship quickly from NYC. Highly recommend!

Good products, but customer service and delivery incredible bad. I ordered products on Monday, but no products received yet, also nothing shipped yet. And customer service does not react on questions I asked already more than 48 hours ago.

I have been using the Evening Elixir , Super Elixir and the collagen . I have noticed a change in my skin, softer, smoother. My sleep has improved since using the evening elixir . All the products taste wonderful. I have had a really good experience with their customer service, I found them very helpful and understanding. When they made a mistake and doubled up my order , they quickly refunded me and also sent along the extra items at no cost. So overall I'd recommend, very happy!

This product is falsely advertised as being formulated by a Dr with a PhD in Clinical Nutrition and Naturopathy. ABC's 7.30 Report has revealed that the woman claiming to hold these qualifications (Simone Laubscher) is a sham.

When I contacted WelleCo demanding a refund and raising my concerns over the safety of their product (as its formulated by someone with no qualification to do so) I was ignored. They cancelled my subscription but did not refund my money nor answer my questions.

Do not purchase from this company! Do your research and watch the ABC 7.30 Report on Simone Laubscher & Elle McPherson.

Wonderful product. Ordered pineapple flavour first, which I had to get used to, but the blood orange is much nicer (for me ;-) )
Really like all the products I ordered so far! (super green, collagen, goddess and evening elixer)
Great service and updates all the time. Thanks!

Stay away from this website!!!. There is absolutely NO customer service. I ordered the super Elixir to be delivered every 2 months, with payment automatically being deducted. I now want to stop the automatic payment and cannot get hold of anyone in customer service, they have online support which nobody is there to respond to your request. They say they will get back to you in 24-48 hours, which they never did. I cant ring anyone? You cant login to your account without a code, and the code is sent to your email and phone - NEITHER works! so you try emailing them and get No response. STAY AWAY. I am now resorting to going to the bank to stop the automatic payment..... NOT IMPRESSED

I immediately wanted to cancel my order as soon as i purchased. Literally seconds after buying, i sent an email requesting a cancellation. I received nothing but an auto reply. The product arrived and it remained unopened on my counter since the purchase. I finally opened it today, thinking I’d give it a try. Big mistake. First, for $85 they can’t even include a scoop. That just adds to the horrible customer service. Second, the product tastes like a**. Third, I have sent 3 emails AND searched for a place on their website to leave a review and I couldn’t find anywhere to leave a review. Still, no human has gotten back to me. As soon as they have your money, you may as well disappear, because they aren’t going to bother with ANY customer service.

They make sure to include:

"*These statements have not been evaluated by the Food and Drug Administration. This product does not intend to diagnose, treat, cure or prevent any disease."

On the product pages, but why? you may ask. What statements are they making that they would even need this disclaimer? you may wonder. Well, first of all, that these products are going to support you in your mental wellbeing -- including going as far as to further specify that they "address" Anxiety!

They are not able to deliver products, they got a payment, but don't ship the order even after a week, even after two. Customer service don't reply and so cannot help. Actually, there is no answer what to do, you cannot cancel an order, cannot get it. In other words-no goods, no money. Very disappointed.

I ordered 06/11 and still I have not received anything. Then I send an email on Friday 13/11 and I didt not receive a reply until Monday. Then they write that they want to find out where my package is and return today and I still have not heard from them. This is the first and last time I shop at this company .. In the future I will just order my vitamin supplement from athletic greens, they respond immediately when you write to them, plus their package arrive within 3-4 and it will also be sent from England. Could I give you 0 star had you got it ...