Wessex Garages レビュー 

Over 2 week waiting time for an emergency repair Pathetic!

We had an extremely positive experience. Thanks to the wonderful salesman Robyn, who was very knowledgeable, considerate and helpful. He was very welcoming and the experience was completely pressure-free. He was very laid back and gave us plenty of space to decide. Thanks also, to Anwar for his kindness and support. Mr and Mr Evans

Wessex Garages made the transaction smooth for us, and they had the perfect car. I recommend them and will gladly look there again for cars when my next purchase will be.

Customer service outstanding.
Bought a used car from them which was in immaculate condition.
Very happy!!

My experience at Wessex Garages Newport was positive because Ross explained everything about the car, and was extremely courteous and professional throughout out dealings. I have now had 4 cars from Wessex Garages and each time the experience has been excellent. This time I dealt with Ross Knorz who was professional courteous and friendly throughout.

Great customer service. I will definitely recommend them.

Really unhappy with the treatment I received I was told to purchase a key so they could programme it only be told they couldn’t do it so I was stuck with a useless key which cost 140 pound which they would not give me a refund for or an apology for my wasted time disgusting the way they treat people up there

My experience at Wessex Garages Newport was amazing because of Harry Phelps who wasn't pushy, very friendly and knowledgeable and personable and made the experience effortless and stress-free. This is the biggest purchase of my life and a couple of weeks in I have no regrets, I love my new kia picanto! Everyone at Kia was warm and welcoming including the lovely ladies on the Services counter too. They made me feel like a valued customer thank you!

I visited Wessex garages - Pennywell Road - in the hope of buying a new car after mine finally failed me. Initially I spoke with Gary regarding a Mokka which had been reserved and asked if the reservation was refused that I view the car.

The car became available so I arranged to come in the next day and would be served by Greg as it was Gary’s day off. Greg was lovely & polite, knowledgeable of the car and went out of his way to have everything ready for me when I arrived. We went for a test drive and I was very impressed by the car but it became apparent it just wasn’t quite what I was looking for as I have two young children and just needed a little more space in the back. If the car had been just for myself it would’ve been a no brainer buy. We talked through their other stock in the hope to find something that met my needs and was within my budget but unfortunately to no avail. Thank you so much Greg & Gary for your welcoming polite and informative help with my car search and I hope to do business with yourselves in the future.

My name is M Ahenkora Mensah and I am submitting this as a result of my recent experience of customer service at Wessex Garages, Penarth Rd, Cardiff.
‎I was dealt with by salesman Dillon Yeo. I was impressed with his presentation, product knowledge and subtle charm. I first met him on Thursday and by the following Tuesday morning I was driving away in a new Kia EV5 GT Line. I would not hesitate to recommend Wessex cars in general and Dillon Yeo in particular.

I am incredibly disappointed with the service at Wessex Garage. I booked an official 8:30 AM appointment specifically to speak with an engineer.When I arrived on time, I was dismissively told the engineer was unavailable because he was "busy." The staff showed zero sympathy, zero understanding, and absolutely no accountability for doubling-booking or ignoring my appointment time. It was a complete display of bad manners and poor customer service.An appointment is a commitment, not a suggestion.

I wrote a review about the great experience I had at Wessex Gloucester buying my Qashqai +. Today I had reason to speak to Dan about a problem with Nissan Connect Services . Once again I was really impressed with the professional way Dan explained everything and showed me how to correct something I had pressed . Dan and Amanda after sales service are excellent .

This is Wessex Gloucester.

I've had good experiences here in the past so this disappoints me to write, but the handling of my most recent visit has been unacceptable.

My car was booked in for gearbox work and a few other jobs, I was told it would be a couple of days. Fine, I understand it's a big job. The problems started when I had to chase for an update myself late on Friday, only to be told at the last minute it wouldn't be ready and they needed to keep it over the weekend. Four days without a car is an obvious inconvenience, but I was told it would be sorted early the following week so I wasn't going to be too annoyed at this point.

I called Monday and Tuesday early to mid afternoon to give them time to reach out first. Both times I was told someone would check with the workshop and call me back. Neither day did I receive a call back.

On Wednesday I refused to get off the phone without an answer, and was then told the guy that does the gearbox is off all week and the car wouldn't be ready until the following week. How they can take a job knowing the guy is off for a week and not let me know is beyond me. I could have taken this to another garage and not had weeks of inconvenience.

No courtesy car was offered, and because of the bank holiday weekend I now have no choice but to hire a car at my own expense for a camping trip we had planned. The only response I got was an acknowledgement that it was unacceptable and an apology. Which at this point is too little too late.

It may well end up two weeks without a car. I'm pretty angry and annoyed with the whole experience and wont be using them again.

Edit: It ended up taking over two weeks. Thursday the 28th would have marked two full weeks. In all that time, I only received one proactive call from them — the Friday afternoon call at 4pm finally telling me it was ready.

I called multiple times throughout the week asking for updates and expressing my concerns. Every time I was told they “understood” and that a manager would call me back. No one ever did.
I’ve now reduced my rating to 1 star. It’s quite ironic that the first thing you hear when you call them is how much they pride themselves on customer service. If they actually lived up to that, this would have been so easily avoided. All it would have taken is a quick phone call to keep me updated and set realistic expectations.

Bottom line is I wont be using them again.

The staff they were trained professional and how to deal with customers in a polite manners

Really good service and the staff are so polite and friendly. Special mention for Craig and Hamid who were so helpful.

I know that this excuse for a professional company, had my relations car for 7 weeks. It took them that long and much 'scratching of heads' to find it was contaminated spark plug being the reason it didn't start. They invoiced her close on a grand ££££ for the privilege. Do not go to this garage. Not in a million years. Incompetence at its best.

Very pleased with our new Sportage from kia in Newport. Great service from Connor. Couldn't fault him at all.

I have used them now for two car PCPs. First time was Kia Bristol and second time was Nissan Cardiff. Absolutely amazing both times. Customer service is wonderful and they have guided me through it when I have had questions as it was my first time. Love my Qashqai which was delivered personally by Ieuan. As a single woman they weren't patronizing which so many places are! I had my kia serviced at the Gloucester branch and they have always been amazing as well! Highly recommend Wessex :-)

6 weeks wait for diagnostic!! My wife's car, a Sportage still under warranty, showed a yellow engine warning light in late March. I contacted Gloucester who couldn't carry out a diagnostic check until the end of May. Bristol are carrying out the check on 7th May. The car is desperately needed - we live in the countryside with no bus service and my wife suffers from heart failure - all of which I explained when attempting to set up an appointment. The AA advised not to drive the car other than to a local (1 mile away) specialist exhaust company, Interpro, who confirmed that a heat sensor was at fault. I await the diagnostic test by Wessex and repair so that my wife can be mobile again. I will update this review on 7th May !

MAY 7:
Problem identified: faulty heat sensor as diagnosed by Interpro on 8th April. Item not in stock so ordered. Cannot be fitted on 8 May as Wessex Bristol are busy and as we are away on holiday in the UK from 9 May, the car is booked in for 19th when we return. I will now have to go about hiring a car for the week 9-16 May.

WHAT A FIASCO WESSEX GARAGES.

Friendly staff who go above and beyond to make sure your experience is good.