From the initial contact all the way to collecting the vehicle, the process was seamless. The staff took the time to explain every detail, answered all my questions clearly, and made sure everything... ãã£ãšèŠã
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Richard was very helpful and knowledgeable while Ben explained the whole purchase process and kept in touch with updates. Excellent service all round.
My car went to this garage for authorized warranty work 13th April 2026. It was returned without any of the work being done, a video showing a health check which I didn't need or want and extensive d... ãã£ãšèŠã
Wessex Garages Kia Cardiff were great because I have yet again had fantastic service from them in choosing my next car. Thomas Pritchard was friendly, informative and enthusiastic about Kia, but didn'... ãã£ãšèŠã
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At Wessex Garages, we take a straightforward approach to everything we do. We promise to offer knowledge, trust, transparency and value for money in all areas of our business â and thatâs why we have become a leading destination for customers from across the South West, Wales and beyond. We have been retailing and servicing vehicles for over 30 years, and we use our extensive experience in the motoring industry to bring you the highest quality vehicles and exceptional customer service every day of the week.
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Pennywell Road, BS5 0TT, Bristol, è±åœ
- 01179350000
- customerservice@wessexgarages.com
- www.wessexgarages.com
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booked my car in for Monday afternoonâŠ
booked my car in for Monday afternoon for full service which was a great price for how thorough they were. had a call to let me know what needed doing asap and what could be done a later date. very reasonably priced. polite staff. quick and efficient. plenty of parking. thank you guys definitely be booking again. ð
2026幎4æ27æ¥
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Wessex Garages ããã®åç
Thank you so much for your kind review! ð
Weâre really pleased to hear you were happy with the service, pricing, and communication from the team. Keeping our customers informed about what needs doing now versus later is something we pride ourselves on, so itâs great to know that stood out to you.
Weâll be sure to pass your feedback on to the team theyâll really appreciate it. We look forward to welcoming you back next time! ð
Thank you
Tracy Griffiths
Head of Marketing & Online
5/5 Experince
I bought a vehicle from them and had a flawless experience, especially with Ross from sales. He went the extra mile by sending a detailed video highlighting everything I wanted to see. He took the time to explain all the details, answered all my questions thoroughly, and was refreshingly honest when something didnât match my expectations. Overall, it was a very positive experience, and the vehicle was in perfect condition. I also appreciated that no additional products were pushed on me when I wasnât interested
2026幎4æ21æ¥
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Wessex Garages ããã®åç
Thank you for taking the time to leave such a fantastic review! Weâre delighted to hear that you had a flawless experience with us and that Ross provided such excellent service throughout your purchase journey.
Weâll be sure to pass on your kind words to him heâll really appreciate the recognition for going the extra mile and making sure you felt fully informed and comfortable every step of the way. Transparency and a no-pressure approach are incredibly important to us, so itâs wonderful to know that this stood out during your experience.
Enjoy your new vehicle, and thank you again for choosing Wessex! ð
Thank you
Tracy Griffiths, Head of Marketing & Online
Nissan Patchway are an absoluteâŠ
Nissan Patchway are an absolute disgrace. I dropped a car in for a service and MOT to then not see it for 5 months. Jordan the service adviser speaks to you like you are something that came off his shoe and then sends a bill for £1850 without even a call to explain what its for. Don't buy a Nissan, in 4 years it has been in for warranty work for around 18 months, service staff are terrible and they really don't care at all.
2026幎4æ24æ¥
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Wessex Garages ããã®åç
Weâre really sorry to hear about your experience and appreciate you taking the time to share your feedback.
This isnât the level of service we aim to provide, and we understand your frustration around the delays, communication, and costs involved.
Weâd like the opportunity to look into this further and discuss it with you. Please contact us directly or share your details so a member of the management team can get in touch.
Thank you for bringing this to our attention.
Thank you
Tracy Griffiths
Head of Marketing & Online
Very good dealership
Very good dealership, salespeople not over powering and all in all a very good experience
2026幎1æ19æ¥
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Wessex Garages ããã®åç
Thank you for your lovely review! Weâre so pleased to hear that you had a very good experience with us and that our team provided a relaxed, no-pressure approach. Creating a comfortable and enjoyable experience for our customers is exactly what we aim for.
We really appreciate your feedback and hope to see you again in the future! ð
Thankyou
Tracy Griffiths, Head of Marketing & Online
I had an outstanding experience with Jafor
I had an outstanding experience with Jafor while purchasing my car. Going into the process, I had very little knowledge about how car buying works, but he immediately put me at ease with his friendly and approachable manner. From the very beginning, he was incredibly patient, taking the time to walk me through each step in a way that was easy to understand, without ever making me feel rushed or overwhelmed.
What really stood out was how thoroughly he explained everything, from the paperwork and financing options to the features of the car itself. He made sure I fully understood my choices and was always happy to answer any questions, no matter how small.
It genuinely felt like he cared more about helping me make the right decision than just making a sale.
Jafor also went above and beyond when it came to accommodating collection. He was flexible, organised, and made sure everything was ready and straightforward on the day, which made the whole experience completely stress-free.
Overall, his professionalism, patience, and attention to detail made what could have been a daunting experience feel smooth and even enjoyable. I would highly recommend Jafor to anyone looking for a trustworthy and supportive car salesman.
2026幎4æ14æ¥
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Wessex Garages ããã®åç
Thank you so much for your fantastic and detailed review!
Weâre absolutely delighted to hear about your outstanding experience with Jafor. Buying a car for the first time can feel overwhelming, so itâs wonderful to know he was able to put you at ease from the very beginning and guide you through the process with patience and clarity.
Itâs great to hear how thoroughly he explained every step from paperwork and financing to the carâs features and that he made sure you felt confident in your decisions without any pressure. That level of care and attention is exactly what we strive to provide for every customer.
Weâre also pleased that the collection process was smooth and stress-free, and that Jaforâs organisation and flexibility made a real difference.
Your recommendation means a lot to us, and weâll be sure to pass on your kind words to Jafor heâll be truly grateful. Wishing you many happy miles in your new car, and we look forward to welcoming you again in the future!
Kind regards
Tracy Griffiths
Head of Marketing & Online
Professional and efficient
Just completed purchase of used approved Kia from Bristol Feeder Road location. Whole process managed very professionally by Haris Muhammad. Clear explanations at all stages. Kept it all straightforward and simple. Good communication throughout.
2026幎4æ10æ¥
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Wessex Garages ããã®åç
Thank you for your kind review and congratulations on your new Kia!
Weâre delighted to hear that your experience at our Bristol Feeder Road location was such a positive one. Itâs great to know that Haris Muhammad provided clear explanations, kept the process straightforward, and maintained strong communication throughout your purchase.
Weâll be sure to pass along your feedback to Haris Iâm sure heâll really appreciate it. Wishing you many happy miles in your new car, and we look forward to welcoming you again in the future!
Thank you
Tracy Griffiths
Head of Marketing & Online
Thank you :)
The experience at Wessex Garages Newport was excellent. Andy M, the salesperson, dedicated his time and full attention to us throughout the entire process. He was thorough, attentive, and tailored everything precisely to our needs.
2026幎3æ30æ¥
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Wessex Garages ããã®åç
Thank you so much for your fantastic review!
Weâre delighted to hear you had an excellent experience at Wessex Garages Newport. Itâs great to know that Andy Michael provided such attentive and personalised service throughout your journey weâll be sure to pass on your kind words to him.
Enjoy your new car, and if thereâs anything you need in the future, weâre always here to help ð
Thank you
Tracy Griffiths, Head of Marketing & Online
Friendly, knowledgeable and helpful.
I purchased a used KIA car from their Newport showroom, and was looked after principally by Mo, who could not have been more friendly, knowledgeable and helpful, which has made the whole process a pleasure. Communication has been first class, as has after sales advice as we negotiate our new vehicle. Many thanks.
2026幎3æ30æ¥
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Wessex Garages ããã®åç
Thank you for taking the time to leave such a wonderful review!
Weâre so pleased to hear that you had a great experience with us at our Newport showroom and that Mo made the whole process enjoyable from start to finish. Providing friendly, knowledgeable service and clear communication is exactly what we aim for, so itâs fantastic to know this came across.
Weâll be sure to pass on your kind words to Mo. Wishing you many happy miles in your new Kia, and if you need anything at all, weâre always here to help ð
Thank you
Tracy Griffiths
Head of Marketing & Online
The level and speed of customer serviceâŠ
The level and speed of customer service with this company is appalling. Still waiting for a response from an email sent over a week ago. When I deal with the local branch they dodge certain questions over th email, I get passed between people and they also are very slow to reply. I will be complaining directly to Kia UK about this company and their poor levels of service.
2026幎3æ20æ¥
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Wessex Garages ããã®åç
Thank you for bringing this to our attention, and weâre very sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we understand how frustrating delayed responses and unclear communication can be.
We take your feedback seriously and would like the opportunity to look into this matter properly and resolve any outstanding concerns. Please could you contact us directly with your details so we can investigate and ensure you receive the support you need as quickly as possible.
We appreciate you raising this with us and hope we can restore your confidence in our service.
Thank you
Tracy Griffiths
Head of Marketing & Online
3 month wait for Gloucester branch
Similar to a one star review below I tried to contact the Gloucester branch today as my Kia has developed a fault and loses power whilst driving which is fairly dangerous. After being cut off several times a lady took the registration number and then told me there are no appointments for 3 months. I clarified Iâd heard correctly especially as this was a dangerous fault but she repeated that the best they could offer was 3 months time. I was so shocked I called back and spoke to a man who confirmed that they are very busy and suggested Baylis at Staverton who are also a Kia dealer. Called them and car booked in for early next week and good friendly customer service. Donât waste your time with Wessex Gloucester branch.
2026幎3æ25æ¥
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Wessex Garages ããã®åç
Thank you for taking the time to share your experience. Iâm genuinely sorry to hear about the difficulty you faced when trying to book your vehicle in with our Gloucester branch, especially given the nature of the issue you described. This is certainly not the level of service we aim to provide.
Your feedback highlights areas where we clearly need to improve both in the availability of our service appointments and in how we support customers who are dealing with urgent concerns. I appreciate you bringing this to our attention, and I will ensure this is reviewed with the team as a priority.
Iâm pleased to hear that you were able to get your car booked in quickly elsewhere, though I regret that we werenât able to assist you when you needed us.
Should you give us the opportunity in the future, we would welcome the chance to restore your confidence in our service.
Thank you again for your feedback.
Tracy Griffiths
Head of Marketing & Online
Graham the salesperson who helped meâŠ
Graham the salesperson who helped me purchase a new vehicle at the Newport garage was extremely helpful and patient with me during the process. As I was unsure which model to purchase he let me test drive the both cars and put me at ease with his patience and expertise, I will definitely recommend him to anyone wishing to purchase a vehicle
2026幎3æ14æ¥
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Wessex Garages ããã®åç
Thank you for your fantastic review!
Weâre delighted to hear that Graham provided such a helpful and patient experience while you were choosing your new vehicle. Buying a car is an important decision, so itâs great to know he took the time to ensure you felt comfortable, informed, and confident throughout especially by arranging test drives to help you decide.
We really appreciate your recommendation and will be sure to pass your kind words on to Graham. Wishing you many happy miles in your new car ð
Thank you
Tracy Griffiths
Head of Marketing & Online
Excellent purchase experience
Excellent knowledge of sales staff regarding vehicle. Good pricing on the used vehicle we purchased. Very straightforward purchase process. Good communication from sales person throughout. Seamless experience.
2026幎3æ4æ¥
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Wessex Garages ããã®åç
Thank you for your fantastic feedback!
Weâre really pleased to hear that you found our team knowledgeable and that the whole process was straightforward and seamless. Providing clear communication and a smooth experience from start to finish is exactly what we aim for, so itâs great to know we delivered on that.
Enjoy your new vehicle, and if thereâs anything you need in the future, weâre always here to help ð
Thank you
Tracy Griffiths
Head of Marketing & Online
Great service by Ricky at Nissan cribbs causeway!
Recently bought a new ariya at Nissan cribbs causeway, which I love! The service by Ricky was amazing from start to finish! Very friendly and funny which made everything so much easier. Even took me on a drive showing me everything I need to know about the car before driving away as I was a little nervous! Thankyou so much!!
2026幎2æ12æ¥
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Wessex Garages ããã®åç
Thank you so much for your wonderful review!
Weâre delighted to hear that youâre loving your new Ariya itâs a fantastic choice! Itâs great to know that Ricky made your experience so enjoyable from start to finish, and that his friendly and supportive approach helped put you at ease.
Weâll be sure to pass on your kind words to him. Enjoy every mile in your new car, and if you ever need anything, weâre always here to help ð
Thank you
Tracy Griffiths
Head of Marketing & Online
Great experience at Wessex Garages Nee
I had a great experience at Wessex Garages Newport because everything was handled so professionally. Staff are friendly, efficient, knowledgeable and polite. I dealt with Ross Knorz, he took the time to discuss all aspects from initial viewing, test drive, to final purchase and handover. Ross kept me up to date via email at all times. All my questions were answered. I'm very pleased with my vehicle. I recommend Ross and Wessex Garages Newport. Thank you.
2026幎2æ25æ¥
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Wessex Garages ããã®åç
Thank you for your fantastic review!
Weâre delighted to hear that you had such a positive experience with us at Wessex Garages Newport and that everything was handled professionally from start to finish. Itâs great to know that Ross provided clear communication, took the time to guide you through each stage, and ensured all your questions were answered.
Weâll be sure to pass on your kind words to Ross heâll be thrilled to hear your feedback.
Congratulations on your new vehicle, and thank you for your recommendation. If thereâs anything you need in the future, weâre always here to help ð
Thank you
Tracy Griffiths
Head of Marketing & Online
My experience at Wessex Garages NewportâŠ
My experience at Wessex Garages Newport was great! Graham and the team were always really helpful, went above and beyond on everything with us, and were really knowledgeable about the vehicle and any additional covers or policies Wessex offer. The whole process start to finish was really smooth and we drove home in our new car within hours. Couldn't recommend Wessex Garages and Graham and the team more!
2026幎2æ20æ¥
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Wessex Garages ããã®åç
Thank you for your fantastic review!
Weâre so pleased to hear you had such a great experience with us at Wessex Garages Newport. Itâs wonderful to know that Graham and the team were able to support you every step of the way and make the whole process smooth and enjoyable.
Weâll be sure to pass on your kind words to Graham heâll be delighted to hear your feedback.
Congratulations on your new car, and thank you for your recommendation! If thereâs anything you need in the future, weâre always here to help ð
Thank you
Tracy Griffiths
Head of Marketing & Online
Josh was brilliant from the moment weâŠ
Josh was brilliant from the moment we walked in wanting to talk new cars to the moment we drove away
2026幎2æ16æ¥
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Wessex Garages ããã®åç
Thank you for your fantastic review!
Weâre so pleased to hear that Josh made such a great impression from the moment you walked in to the moment you drove away in your new car. Providing a seamless and enjoyable experience is exactly what we aim for, so itâs wonderful to know Josh delivered just that.
Weâll be sure to pass on your kind words to him heâll be thrilled! Wishing you all the best with your new car, and we hope to see you again in the future.
Than you
Tracy Griffiths
Head of Marketing & Online
Well informed salesman
Well informed salesman. Took time to make sure it was the right car for me and my needs.Never felt pressured into buying.
2025幎11æ7æ¥
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Wessex Garages ããã®åç
Thank you for your wonderful feedback!
Weâre delighted to hear that you felt well informed and supported throughout your experience. Taking the time to understand your needs and ensuring you find the right car without any pressure is exactly the approach we strive for.
Itâs great to know this made a difference to you. We truly appreciate your recommendation and hope you enjoy every moment with your new car!
Thank you
Tracy Griffiths
Head of Marketing & Online
Buy made easy.
We found them not to be pushy. Rob the sales person was very helpful,polite . The buying experience was made easy. I would recommend Kia Cardiff .
2026幎1æ29æ¥
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Wessex Garages ããã®åç
Thank you for your kind review!
Weâre really pleased to hear that you had such a positive experience with us at Kia Cardiff. Itâs great to know that Rob was helpful, polite, and made the whole buying process feel easy and relaxed, without any pressure.
Your recommendation means a lot to us, and weâll be sure to pass on your lovely feedback to Rob. We hope you enjoy your new car and look forward to welcoming you again in the future!
Thank you
Tracy Griffiths
Head of Marketing & Online
Car purchase
Staff were generally friendly, helpful and professional. Especially Matthew who went out of his way to bring the car to us to test drive, as we couldn't get to the garage. Overall a good experience when buying a car.
2025幎12æ23æ¥
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Wessex Garages ããã®åç
Thank you for your great review!
Weâre so pleased to hear that you found our team friendly, helpful, and professional throughout your experience. Itâs especially wonderful to know that Matthew went the extra mile by bringing the car to you for a test drive customer convenience is something weâre always happy to support.
We really appreciate your feedback and are glad we could make your car-buying experience a positive one. Wishing you all the best with your new car, and we hope to see you again in the future!
Thank you
Tracy Griffiths
Head of Marketing & Online
Wessex Service Gloucester...
My car had developed a fault and I needed it fixing urgently. I made three attempts to call the service department at Wessex Kia Gloucester, being cut off twice. The third time was answered, however I was advised that the service department was 'extremely busy' and that someone would call me back later in the day. I called again at the end of the day to be told the same thing.
I'm still waiting for that call a week later!
Being totally fed up with the lack of service I searched for other Kia garages locally and found a Kia authorised garage in Staverton. A totally different experience! My call was answered first time and my car was booked in for repair. The job was completed quickly and I'm back on the road.
Pull your finger out Wessex Gloucester!
2026幎1æ2æ¥
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Wessex Garages ããã®åç
Thank you for taking the time to share your feedback.
Weâre very sorry to hear about your experience trying to contact our service department. This is certainly not the level of service we aim to provide, and we completely understand how frustrating it must have been especially when your vehicle required urgent attention. The lack of a follow-up call is particularly disappointing to hear, and we sincerely apologise for this.
Your comments have been shared with the team so we can address these communication issues and ensure this doesnât happen again. Weâre glad to hear you were able to get your car repaired quickly elsewhere, but we regret that we missed the opportunity to assist you when you needed us.
If youâre open to it, we would really appreciate the chance to speak with you directly and restore your confidence in our service. Please feel free to get in touch with us at your convenience.
Kind regards,
Tracy Griffiths
Head of Marketing & Online
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