From start to finish we had a haggling match to get over the line eventually. Delivery was slightly delayed although when finally the item arrived I was overjoyed at the piece as not realised the size... ãã£ãšèŠã
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Wow! Iâve never had such amazing customer service like this before, they really went out of their way to help me and it was very much appreciated. I ordered a jet bracelet for my husband to replace on... ãã£ãšèŠã
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Fantastic service, my wife was absolutely thrilled with her Whitby Jet and Amber bracelet. Amazing quality throughout. 100% Happy. Thank you
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Excellent customer service. Leah has been so helpful regarding returning a bracelet that was too large and then reordering a smaller size. Her communication has been brilliant and nothing is too much... ãã£ãšèŠã
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Welcome to W Hamond. Discover award-winning Whitby Jet, diamond and British gemstone jewellery. We stock the largest selection of handmade Whitby Jet Jewellery. Shop in-store or online with free next day delivery and up to 4 years 0% finance. We are an authorised stockists of premium luxury brands including Faberge, Bremont, Oris, FOPE, Parmigiani Fleurier, Messika, Bell & Ross, Shaun Leane, Georg Jensen, Seiko, Hamilton and many more. With over 40 years of experience our dedicated team of highly trained watch specialists, are on hand to offer expert advice, working closely with our suppliers to offer you the finest selection of highly sought after fine jewellery and luxury watches.
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Church Street 112, YO22 4DE, Whitby, è±åœ
- 01947 603 330
- info@whamond.com
- www.whamond.com
4.5
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Fantastic service
Fantastic service, my wife was absolutely thrilled with her Whitby Jet and Amber bracelet. Amazing quality throughout. 100% Happy.
Thank you
2026幎7æ4æ¥
W Hamond Jewellers ããã®åç
Thank you for your kind 5-star feedback. Weâre really pleased everything met your expectations. We truly value your support and hope to welcome you back again in the future.
Excellent customer service.
Excellent customer service. Leah has been so helpful regarding returning a bracelet that was too large and then reordering a smaller size. Her communication has been brilliant and nothing is too much bother for her.
Thank you Leah.
2026幎7æ2æ¥
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W Hamond Jewellers ããã®åç
Thank you so much for your wonderful review. Weâre so glad youâre happy with your purchase and experience with us. Your support means a lot, especially during this new chapter for the business.
Wow great customer care
Wow! Iâve never had such amazing customer service like this before, they really went out of their way to help me and it was very much appreciated. I ordered a jet bracelet for my husband to replace one he recently lost and when it came I realized it was too small.I emailed to ask about a larger size but there wasnât one available so over the course of a week or so and many more emails it was decided that they could make me one especially to fit ! They gave me various options and I chose to have the braided leather straps made specially longer, they also added a different clasp so my husband doesnât lose this one! The emails and the help I received where so friendly and helpful and it was clear they really wanted to help me get this bracelet, my husband was beyond gobsmacked when I gave it him and there where a few happy tears all round when he opened it!
2026幎7æ3æ¥
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W Hamond Jewellers ããã®åç
Thank you for your kind words! You've managed to put just as much of a shine on our day as we hope we did on yours. It was a pleasure helping you, and we truly appreciate you taking the time to leave us such a lovely review. Congratulations to you both on your big day!
From start to finish we had a hagglingâŠ
From start to finish we had a haggling match to get over the line eventually. Delivery was slightly delayed although when finally the item arrived I was overjoyed at the piece as not realised the size and beauty. Itâs a real joy to admire in real life. I now need a complimentary display case. Any ideas will be appreciated. Thanks again Moorcroft. ðð
2026幎7æ18æ¥
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W Hamond Jewellers ããã®åç
Thank you so much for your kind words and 5-star review. Weâre really pleased to hear you had a great experience. It means a lot to the team, especially as we continue to grow under new ownership. We hope to see you again soon!
Very communication very professionalâŠ
Very communication very professional and helpful will definitely buy from them again. Absolutely love my bat pendant! Delivery was fast!
2026幎6æ10æ¥
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W Hamond Jewellers ããã®åç
Thank you for taking the time to leave such a lovely review. Weâre delighted youâre happy with your experience and really appreciate your support. Itâs great to receive positive feedback as we continue improving and building the business.
Excellent service
We called in to the Whitby Jet shop to buy a ring we had seen online. The size required was not in stock so we placed an order for delivery to home.
Every step of the process was handled very well and my wife is delighted with her new ring.
2026幎7æ3æ¥
W Hamond Jewellers ããã®åç
Thank you so much for your kind words and 5-star review. Weâre really pleased to hear you had a great experience. It means a lot to the team, especially as we continue to grow under new ownership. We hope to see you again soon!
Lovely member of staff helped me with aâŠ
Lovely member of staff helped me with a ring which I wanted to buy. They didnât have my size at the store so she contacted another one in Whitby and called me to let me know when it came into stock. I absolutely love this shop Iâve had a few things from them over the years including my engagement and wedding ring. I will continue to buy from here as the jewellery is beautiful and the service is excellent. So now I have my beautiful rose ring and also ordered another ring thatâs being sent to my house. Fabulous shop I highly recommend
2026幎7æ7æ¥
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W Hamond Jewellers ããã®åç
Thank you so much for your wonderful review!
Weâre really grateful you took the time to visit our storeâit means a lot to us to have your support, especially as a local independent business. Weâre so pleased you had a great experience, and your kind words truly mean a lot to the whole team.
We hope to welcome you back again soon!
Bought a necklace while in whitby
I bought a necklace while in whitby and I was served by a young girl called Ellie who was being training by michela while serving me. They both did a wonderful job and I hope Ellie does well
2026幎7æ7æ¥
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W Hamond Jewellers ããã®åç
Thank you so much for your lovely review!
Weâre really pleased to hear you had a great experience in store, and weâll be sure to pass your kind comments on to Michela and our new colleague Ellie, theyâll be delighted to hear this. Our team works hard to provide a personal and welcoming service, so itâs great to know that came across.
We truly appreciate you choosing to shop with us and support a local independent business. We hope to see you again soon!
W Hamond Jewellers ããã®åç
Thank you so much for your kind words and 5-star review. Weâre really pleased to hear you had a great experience. It means a lot to the team, especially as we continue to grow under new ownership. We hope to see you again soon!
Great friendly communication
Great friendly communication.
Really happy with the ring.
2026幎5æ29æ¥
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W Hamond Jewellers ããã®åç
Thank you for your fantastic review! We think beautiful jewellery is pretty special, but hearing that we've helped create a wonderful experience is something we treasure even more. We really appreciate your support!
I bought some Whitby jet jewellery atâŠ
I bought some Whitby jet jewellery at one of this companyâs other shops based on the same street for my daughter,
I was told if the bracelet was too large to take it back and they would alter it free of charge,
I took it back today but the sister store I bought it from had closed down so went to this store,
I was told they couldnât do it , it would have to be sent away at my cost and would take 6 weeks or more to get altered also at my cost
The sales assistant seemed more excited as when she read the receipt she knew the guy who had originally served me
All I got was â oh itâs Paul, I will tell him one of his customers has been inâ
Not what I expected, she needs to âtell Paulâ he shouldnât make promises he canât keep !
Never will I shop here, thereâs lots of other reputable jet shops around!
2026幎7æ3æ¥
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W Hamond Jewellers ããã®åç
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience, as this is certainly not the level of service we aim to provide.
We would really appreciate the opportunity to look into this for you, as your bracelet adjustment may still be covered under our warranty. In some cases, Whitby Jet jewellery needs to be assessed and adjusted by our specialist workshop to ensure the British stones are not accidentally damaged during the repair process. Unfortunately, this can mean the item needs to be returned to our workshop rather than altered in-store.
We are sorry if this wasn't explained clearly during your visit, and we understand how this would have been frustrating, particularly as you had been given different expectations at the time of purchase. Sadly, our team was not aware the company would be going into Administration in January and that the Whitby Jet workshop would be closed when that event happened.
Please could you get in touch with me at your earliest convenience? info@whamond.com I'd be happy to review your case personally and see what we can do to help. We very much hope to have the opportunity to restore your confidence in us.
Whitby jewellery and lovely member of staff
Went to this shop specifically for a piece of Whitby Jet jewellery. They have a wide selection with many beautiful pieces. Mark was knowledgeable, very helpful and there was no pressure to choose quickly. A lovely shopping experience. I'd definitely recommend this shop and they sell jewellery with other stones as well. The amber is worth checking out.
2026幎7æ1æ¥
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W Hamond Jewellers ããã®åç
Thank you for your kind 5-star feedback. Weâre really pleased everything met your expectations. We truly value your support and hope to welcome you back again in the future.
The Shambles, York
I knew of 'W. Hamond' online, so was delighted to come across their shop. A spontaneous purchase which was a beautiful antique Jet and Fossil Ammonite Mourning Brooch, which I shall treasure. The two assistants were so helpful and patiently answered my enquiries, obviously sharing my enthusiasm!
2026幎6æ25æ¥
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W Hamond Jewellers ããã®åç
Thank you so much for your wonderful review!
Weâre really grateful you took the time to visit our storeâit means a lot to us to have your support, especially as a local independent business. Weâre so pleased you had a great experience, and your kind words truly mean a lot to the whole team.
We hope to welcome you back again soon!
stunning whitby jet bracelet
stunning whitby jet bracelet, this was made and delivered in 2 weeks, great service. thank you
2026幎6æ26æ¥
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W Hamond Jewellers ããã®åç
Thank you for taking the time to leave such a lovely review. Weâre delighted youâre happy with your experience and really appreciate your support. Itâs great to receive positive feedback as we continue improving and building the business.
Great service and quality jewellery
I went to the Whitby store in May and was assisted by Kala who was really helpful. I got one ring I was after but the other was out of stock. I ordered the other ring I wanted online after confirming my ring size in store. It was made for me and delivered 8 days later. Emails were clear and helpful. Very happy with my purchases.
2026幎6æ17æ¥
W Hamond Jewellers ããã®åç
Thank you so much for your lovely review!
Weâre really pleased to hear you had a great experience in store, and weâll be sure to pass your kind comments on to Kala and the workshop team, theyâll be delighted to hear this. Our team works hard to provide a personal and welcoming service, so itâs great to know that came across.
We truly appreciate you choosing to shop with us and support a local independent business. We hope to see you again soon!
Efficient well packaged and an absâŠ
Efficient well packaged and an abs gorgeous ring for my daughterâs special birthday. Thank you
2026幎6æ16æ¥
W Hamond Jewellers ããã®åç
We really appreciate your 5-star review, thank you! Itâs fantastic to hear youâre pleased with your experience. Our team is working hard to deliver great service, and feedback like this really motivates us.
Customer service was spot on
Customer service was spot on. Ordered ring for daughters 18th on line, after previous ring I ordered from another company fell through at last minute. They agreed to prioritise it and made it in two days so she would have it for her birthday. My daughter loved the ring saying it was "perfect and what she was looking for". Thanks for helping make her day special.
2026幎6æ19æ¥
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W Hamond Jewellers ããã®åç
Thank you so much for your lovely review!
Weâre really pleased to hear you had a great experience with the Web team, and weâll be sure to pass your kind comments on to Harriet, sheâll be delighted to hear this. Our team works hard to provide a personal and welcoming service, so itâs great to know that came across.
We truly appreciate you choosing to shop with us and support a local independent business. We hope to see you again soon!
Great Shop, Friendly Salesperson
Mark was very nice and showed us what we wanted to see. Since we are visiting from the United States, we were looking for something unique from York. My friend had gone back to purchase earrings she had seen in the window and I decide to buy a pair for myself. Thank you, Mark. I love my earrings!
2026幎6æ17æ¥
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W Hamond Jewellers ããã®åç
Thank you for taking the time to leave such a lovely review. Weâre delighted youâre happy with your experience visiting the York store on your Holiday, and really appreciate your support of a small business. Itâs great to receive positive feedback as we continue improving and building the business.
Had to have a Jet/diamond ring repairedâŠ
Had to have a Jet/diamond ring repaired which I purchased 10years ago. Via emails, Leah was extremely helpful in obtaining a repair price. I posted the ring for the repair and Leah acknowledged receipt imediately. The repair took just a few days, but she arranged for it to be kept safe as I would be away for a few days. As soon as I was home I requested the return, which she promptly did. Very pleased with the repair.
My experience with Leah and W Hamond over many years has been outstanding, and would highly recommend this business.
2026幎6æ16æ¥
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W Hamond Jewellers ããã®åç
Thank you so much for your lovely review!
Weâre really pleased to hear you had a great experience in store, and weâll be sure to pass your kind comments on to Leah, sheâll be delighted to hear this. Our team works hard to provide a personal and welcoming service, so itâs great to know that came across.
We truly appreciate you choosing to shop with us and support a local independent business. We hope to see you again soon!
Mark was lovely and very knowledgeable
Mark was lovely and very knowledgeable. Love the earrings I bought! Great store and even better service!!
2026幎6æ13æ¥
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W Hamond Jewellers ããã®åç
Thank you so much for your kind words and 5-star review. Weâre really pleased to hear you had a great experience. It means a lot to the team, especially as we continue to grow under new ownership. We hope to see you again soon!
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