From start to finish we had a haggling match to get over the line eventually. Delivery was slightly delayed although when finally the item arrived I was overjoyed at the piece as not realised the size... ãã£ãšèŠã
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Wow! Iâve never had such amazing customer service like this before, they really went out of their way to help me and it was very much appreciated. I ordered a jet bracelet for my husband to replace on... ãã£ãšèŠã
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Fantastic service, my wife was absolutely thrilled with her Whitby Jet and Amber bracelet. Amazing quality throughout. 100% Happy. Thank you
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Excellent customer service. Leah has been so helpful regarding returning a bracelet that was too large and then reordering a smaller size. Her communication has been brilliant and nothing is too much... ãã£ãšèŠã
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Welcome to W Hamond. Discover award-winning Whitby Jet, diamond and British gemstone jewellery. We stock the largest selection of handmade Whitby Jet Jewellery. Shop in-store or online with free next day delivery and up to 4 years 0% finance. We are an authorised stockists of premium luxury brands including Faberge, Bremont, Oris, FOPE, Parmigiani Fleurier, Messika, Bell & Ross, Shaun Leane, Georg Jensen, Seiko, Hamilton and many more. With over 40 years of experience our dedicated team of highly trained watch specialists, are on hand to offer expert advice, working closely with our suppliers to offer you the finest selection of highly sought after fine jewellery and luxury watches.
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Church Street 112, YO22 4DE, Whitby, è±åœ
- 01947 603 330
- info@whamond.com
- www.whamond.com
4.5
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Spoke to young lady called michaela sheâŠ
Spoke to young lady called michaela she was pleasent and very helpful throughout , thank you .
2026幎6æ8æ¥
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W Hamond Jewellers ããã®åç
Thank you for your wonderful 5-star review.
We are delighted to hear that our colleague was able to go above and beyond to assist you. Providing exceptional service is something we take great pride in, so it is always rewarding to hear when a team member has made a positive difference to a customer's experience.
Thank you also for taking the time to recognise their efforts. Feedback like yours means a great deal to our team, and we will be sure to pass on your kind comments.
We truly appreciate your support and look forward to welcoming you again in the future.
Absolutely brilliant Service
Absolutely brilliant Service
I had seen a necklace and matching earrings in the shop on my recent visit to Whitby. I meant to go back but didn't get the chance to. I really liked them and a couple of weeks later decided to phone the shop to see if I could ascertain if they were still there. Michaela answered and i could not believe my look as she remembered me. Trying to describe what i had seen would have been hard with so many items of jewelry in the shop. Michaela was so helpful and she even went to look for sets to photograph and to e-mail me as the shop had -had a change around so the set was not in the same place as i had described. She said she would get photos to me over the weekend but bless her she found two sets minutes after my call, e-mailed them and one of them was the set. Michaela was as delighted as I was and I can not thank her enough. Great service and beautiful jewelry.
2026幎6æ5æ¥
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W Hamond Jewellers ããã®åç
Thank you so much for your wonderful review.
We are absolutely delighted to hear about your experience and that Michaela was able to help you find the necklace and earring set you had fallen in love with during your visit to Whitby.
It is particularly lovely to hear that Michaela remembered you and went the extra mile to track down the jewellery, photograph the sets and send them across so quickly. We know how much our team enjoy helping customers find that special piece, and it's wonderful to hear that her dedication and enthusiasm shone through. We will be sure to share your kind words with her â she will be thrilled to know how much her efforts were appreciated.
Thank you for taking the time to recognise Michaela's exceptional service. We are delighted that you were reunited with the perfect set and hope you enjoy wearing it for many years to come.
We look forward to welcoming you back to Whitby again soon.
Easy to order
Easy to order. Quick and efficient delivery. Really pleased with my new earrings.
PS Thank you Daisy.
2026幎6æ3æ¥
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W Hamond Jewellers ããã®åç
Thank you so much for your kind words and 5-star review Laurence. Weâre really pleased to hear you had a great experience. It means a lot to the team, especially as we continue to grow under new ownership. We hope to see you again soon!
I came in with my friend to buy jetâŠ
I came in with my friend to buy jet stud earrings. Mark was very helpful, there was a good selection and i bought some ammonite pieces the my grandchildren
2026幎5æ30æ¥
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W Hamond Jewellers ããã®åç
Thank you so much for your wonderful review. Weâre so glad youâre happy with your purchase and experience with us. Your support means a lot, especially during this new chapter for the business.
Leah at Hamonds has now restored my faith after a bad experience with Hamonds in Whitby
***Update to this review***
I have now had a much better experience after Leah contacted me and has rectified the situation and restoring my faith in the company. Thank you Leah for helping us with this situation and Iâm looking forward to receiving my newly repaired ring.
Dreadful experience with Hamonds in Whitby. I took my Whitby jet and mother of pearl ring to this store which was purchased from here a couple of years earlier and hardly worn but the pearl had fallen out of it. I left it with them for repair saying Iâd be picking it up in a month when I return to Whitby. The woman I spoke to said they would call me back in a week but I didnât hear anything. Iâd already said I be would be able to pick it up when we visited Whitby a months later so then had to call them to ask about the ring 3 weeks later. I and spoke to a sales assistant about why I had not been contacted and asked if it would be ready when we come to get it the following weekend and she said yes it would be and she would ring me if not. No phone call was made to me so we got the bus from our campsite and went to the shop to be told it wasnât ready and was still in âpreparationâ or something and due to staff sickness it had not been repaired. When I asked why I hadnât received a phone call the assistant was very sketchy about why I hadnât heard back and also told me I would need to pay £7.50 for the ring to be sent back to me. After I protested this charge as Iâd been clear about picking it up, the ring was finally sent back to me after theyâd had it in their possession for 6 weeks and when I opened the parcel there was no repair! Overall it was an absolutely terrible and disappointing service and after purchasing quite a few items of jewellery from this company I have now lost faith and will never buy anything from them again, shocking treatment of customers. I wish I could give them zero stars. Avoid in my opinion as they donât care about the customer experience whatsoever.
Ok, I will update this review as Sellers have responded and so far so good. I appreciate Leahâs response to allow them to make things right.
2026幎6æ1æ¥
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W Hamond Jewellers ããã®åç
Update: Thank you so much for updating your review Sandra. We really appreciate you taking the time to work with us and allowing us the opportunity to help. While we're sorry your experience wasn't straightforward, we're pleased we could support you along the way. We wish you all the very best, and if you ever need any further assistance, we're only a phone call or email away.
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and fully understand your frustration.
The level of service you describe falls well below the standards we aim to provide, particularly regarding the lack of communication, the delays to your repair, and the confusion surrounding the return of your ring. We appreciate how disappointing this must have been, especially as a returning customer who had previously placed their trust in us.
Since receiving your review, a member of our Head Office team has been in contact with you and we are pleased that we have been able to begin working with you to address the issues raised and repair your experience with us.
We are committed to learning from feedback such as yours and using it to improve our service for all customers. We sincerely appreciate the opportunity to put things right and thank you for engaging with us directly.
Should you feel that your experience with our Head Office team has helped resolve your concerns, we would be very grateful if you would consider updating your review to reflect the outcome of our discussions.
Thank you again for bringing this matter to our attention, and we hope to restore your confidence in us moving forward.
The shop on the Shambles was beautifulâŠ
The shop on the Shambles was beautiful and it was a memorable experience. Mark was extremely helpful and friendly. The shop has a lovely selection of amber pieces and it was great to hear Mark's knowledge and passion for amber. He helped me choose an amber ring and pendant and was kind enough to tell me about some of my own amber pieces I was wearing. We will definitely be coming back when next in York
2026幎5æ28æ¥
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W Hamond Jewellers ããã®åç
Thank you so much for your lovely review!
Weâre really pleased to hear you had a great experience in store, and weâll be sure to pass your kind comments on to Mark and the York teamâtheyâll be delighted to hear this. Our team works hard to provide a personal and welcoming service, so itâs great to know that came across.
We truly appreciate you choosing to shop with us and support a local independent business. We hope to see you again soon!
I highly recommend a visit to thisâŠ
I highly recommend a visit to this beautiful shop, selling unique pieces of jewellery incorporating Whitby jet. Iâm over the moon with my dragonfly necklace and will treasure it. Thank you Mark for your excellent service!
2026幎5æ27æ¥
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W Hamond Jewellers ããã®åç
Thank you so much for your lovely review!
Weâre really pleased to hear you had a great experience in store, and weâll be sure to pass your kind comments on to Markâtheyâll be delighted to hear this. Our team works hard to provide a personal and welcoming service, so itâs great to know that came across.
We truly appreciate you choosing to shop with us and support a local independent business. We hope to see you again soon!
Mark gave great customer service andâŠ
Mark gave great customer service and was very helpful
2026幎5æ24æ¥
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W Hamond Jewellers ããã®åç
We really appreciate your 5-star review, thank you! Itâs fantastic to hear youâre pleased with your experience. Our team is working hard to deliver great service, and feedback like this really motivates us.
Had an issue with an item going onâŠ
Had an issue with an item going on since last year.
Contacted Leah issue resolved within three days.
Brilliant customer service and lovely pieces at a reasonable cost.
Many thanks again Leah keep up the good work
2026幎5æ20æ¥
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W Hamond Jewellers ããã®åç
Thank you for taking the time to leave such a lovely review. Weâre delighted youâre happy with your experience and really appreciate your support. Itâs great to receive positive feedback as we continue improving and building the business.
Really good customer service.
2026幎5æ6æ¥
W Hamond Jewellers ããã®åç
Thank you for your kind 5-star feedback. Weâre really pleased everything met your expectations. We truly value your support and hope to welcome you back again in the future.
Great product & extremely fast delivery.
2026幎5æ7æ¥
W Hamond Jewellers ããã®åç
Thank you so much for your wonderful review. Weâre so glad youâre happy with your purchase and experience with us. Your support means a lot, especially during this new chapter for the business.
Delivered next day packaged very wellâŠ
Delivered next day packaged very well item was of very good quality thank you
2026幎5æ6æ¥
W Hamond Jewellers ããã®åç
Thank you so much for your lovely review!
Weâre really pleased to hear you had a great experience in store, and weâll be sure to pass your kind comments on to the entire team in Whitbyâtheyâll be delighted to hear this. Our team works hard to provide a personal and welcoming service, so itâs great to know that came across.
We truly appreciate you choosing to shop with us and support a local independent business. We hope to see you again soon!
Brilliant great value
2026幎4æ20æ¥
W Hamond Jewellers ããã®åç
Thank you for taking the time to leave such a lovely review. Weâre delighted youâre happy with your experience and really appreciate your support. Itâs great to receive positive feedback as we continue improving and building the business.
Absolute phenomenal company
Absolute phenomenal company couldn't ask for from a bespoke jewellers, great communication. Great service. Speedy delivery.
Would happily recommend any of their products.
2026幎4æ29æ¥
W Hamond Jewellers ããã®åç
We really appreciate your 5-star review, thank you! Itâs fantastic to hear youâre pleased with your experience. Our team is working hard to deliver great service, and feedback like this really motivates us.
Granddaughter delighted with her silver and marcasite cross
Really pleased with the customer service at Hammond Jewellers Whitby and particularly Harriet who went over and beyond to help with choices for a difficult to buy for granddaughter. My first choice was out of stock but the items she suggested were even better and my granddaughter was delighted. Also the items she suggested was delivered the next day .Very happy with the service and will certainly buy again
2026幎4æ29æ¥
W Hamond Jewellers ããã®åç
Thank you for your kind 5-star feedback. Weâre really pleased everything met your expectations. I will let the Whitby team and Harriet know of your kind words. We truly value your support and hope to welcome you back again in the future.
W Hamond Jewellers ããã®åç
Thank you so much for your wonderful review. Weâre so glad youâre happy with your purchase and experience with us. Your support means a lot, especially during this new chapter for the business.
Really pleasant and helpful staff .
Really pleasant and helpful staff who did their best to deliver my order in time for my husband's birthday.
They kept me up-to-date with how everything was progressing. Unfortunately it was not delivered in time but this was because they wanted to make sure it was completed to their very high standards.
When it did arrive the ring was a good fit and my husband loves it.
2026幎4æ22æ¥
W Hamond Jewellers ããã®åç
Thank you so much for your wonderful review!
Weâre really grateful you took the time to visit our storeâit means a lot to us to have your support, especially as a local independent business. Weâre so pleased you had a great experience, and your kind words truly mean a lot to the whole team.
We hope to welcome you back again soon!
I bought this item for my wife
I bought this item for my wife, and it was so easy to order on line, with very speedy delivery.
2026幎3æ26æ¥
W Hamond Jewellers ããã®åç
Thank you so much for your kind words and 5-star review. Weâre really pleased to hear you had a great experience. It means a lot to the team, especially as we continue to grow under new ownership. We hope to see you again soon!
Never again
Would I use this jewellers ever again, absolutely not.
No mention of no returns from the sales person or did I see a sign in their shop or any mention on my receipt.
Iâve been waiting for a call and Iâm wondering if I will actually receive one.
2026幎3æ23æ¥
èªçºçãªã¬ãã¥ãŒ
W Hamond Jewellers ããã®åç
Thank you for taking the time to leave your feedback, and Iâm very sorry to hear about your experience.
We have recently come out of administration under new ownership, and we are actively working with our new team to improve all areas of the business, with customer service as a top priority.
Iâm sorry that the returns policy was not made clear to you at the time of purchase. That is not the level of clarity we aim to provide, and I understand how frustrating this must feel. We are also sorry to hear that you have been waiting for a call back-this is not the standard of responsiveness we are working hard to achieve.
If you are still awaiting a response, please contact us directly at help@cwsellors.com and we will make sure this is followed up as a priority for you.
We appreciate your feedback as it helps us improve, and we are genuinely sorry that your experience did not reflect the service we are now working to build.
Approachable and polite . There was a problem initially with theâŠ
There was a problem initially with the order for which they apologised and quickly sorted out
2025幎11æ24æ¥
W Hamond Jewellers ããã®åç
Thank you for your kind 5-star feedback. Weâre really pleased everything met your expectations Ellen. We truly value your support and hope to welcome you back again in the future.
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