Jura Watches レビュー 11,827

I bought a Garmin watch, great price and delivered on time. Fantastic service and communication throughout purchase, thank you. Would definitely recommend and will use again.

Unsurprisingly now in administration.

I purchased a high end / high value watch in August and have been fobbed off ever since.

Clearly a fraudulent operation. Watch has never arrived. Communication has been virtually non existent and it is clear it was a scam.

All communications I had (after chasing relentlessly) were lies and promises of imminent dispatch were made to deceive me. I hope those staff who told these lies feel atleast a little guilt and remorse at being complicit in theft.

I have now had to start legal proceedings.

Once the sale was completed, they completely disappeared. No one answers calls or replies to emails anymore. I was in contact with Ellis, who was very kind and helpful up until payment was made—after that, every message was ignored. Customer care is extremely poor and disappointing.

Purchased from overseas in Australia. Delivery was made the following week.

Great prices, decent service, and prompt delivery.
Pretty much all you can ask for.

Ordered a Seiko which was on back order. Did not take payment till it was dispatched. Well packaged and fast delivery. Definitely buy again, good price and service.

Got a 50% deal off a Reservoir watch. The shopping experience was pretty straight forward and on par with my expectations, no customer service interaction was necessary. Overall, a good experience, I would recommend them.

Great price and good communication. An issue at my end was resolved promptly on the phone and the item was delivered to my local shop. I was given a courtesy call when it arrived for collection.

Used this dealer a number of times and always been a good experience.

Ordered a watch, told it was on order from Tissot and would be two weeks. After over three months of being told it's on its way, and it should be here soon, it became apparent that the watch would never turn up. Was told different things by different customer service reps. One of the worst experiences I have ever had with a company. If the watch is not in stock do not use this company. At least I got my money back.

I recently purchased a Garmin fenix 8 -47mm from Jura watches.
Watch arrived on time and was also very well packaged to protect the watch.
Will certainly be purchasing again from Jura watches. Great experience 5star!!

I assume this company is not ready for the scale afforded by online retail and coupled with the neolithic levels of incompetence they have exhibited it made for the worst customer experience I have ever had.

I ordered my Garmin Fenix 8 no less than five months ago and shortly thereafter I received a message stating that the lead time was 3-4 weeks, which I was absolutely fine with (it said on the website call for lead times).  After a month with no communication, I sent a couple of emails asking for an update which were ignored (03/07/2025 to help_at_jurawatches.co.uk, 04/07/2025 to orders_at_cwsellors.com, both apparently manned addresses), forcing me to waste time phoning.  When I finally got through I was reassured that my item should be in the next batch. They explained about being a family run business and not being able to take delivery of large pallets. Odd, but fair enough.  I was happy to wait and support a small business.  When it still hadn't arrived after the quoted time, I phoned again and was told it was definitely in the next batch.  Essentially the same process recurred repeatedly: me waiting with zero communication from the company, and being forced to waste time chasing up and hearing constant implausible excuses (to the extent that I started to wonder if they were still solvent).  Eventually they simply refused to furnish me with any explanation for the delay, admitting that there was not a shortage of stock or offering any reassurance that I would ever receive the product.  If I were working for this company I'd be embarrassed to be keeping a customer's money without offering any concrete plan for delivery or providing reasonable explanations for the delay and efforts to overcome them, but they behaved as though it were normal business practice. This left me with no choice but to overcome the sunk-cost fallacy and cancel my order.  It's highly frustrating that this company can sit on the best part of £1k for 5 months and completely fail to deliver the product.  I accept I should've cancelled the order after the second call, but the wasted time and opportunity cost is mine to bear.  No doubt the company will respond to this apologising for my bad experience, but offering no explanations or reassurance that the same farce will not blight future customers.  After cancelling, I ordered directly from Garmin and received the watch in 3 days. This company should not be an official authorised Garmin dealer.  Their association degrades Garmin's good name and besmirches the brand (I've messaged Garmin about my experience). I urge you to save yourself the stress and time and order from a reputable company, even if there's a small premium (the premium will be offset by the lack of wasted time alone).  As many others have said: if I could award zero stars I would, but alas one is the minimum allowed by trustpilot.

A highly regrettable experience.

The watch was well packaged, properly sized and all spare links included.

You`d be better off buying a luxury watch from Greggs than CW Sellors or Jura. Shabby dishonest family run company with zero respect for customers. Sent me a £3500 watch in January knowing full well that it was damaged. Took me 5 months to get them to accept that what they actually sent me was a 2nd hand item.
Very suspicious of these dubious 5 star reviews that speak glowingly of these 2 companies. Any buyer considering a luxury purchase take heed of the 1 star reviews - these I believe are a more accurate reflection of customer experiences.
Word of caution - if you are accepting an item of value through the post, always film the complete sequence from opening the package through to recording the initial examination of the item. Protect yourself, you shouldn`t reasonably be expected to do this (but you are not dealing with what I believe to be an honest company) I learnt the hard way, they do send out damaged or 2nd items & pass them off as "pristine" & (Ashbourne`s QC Manager) will aggressively deny any responsibility or fault.
Lesson learnt & shared.
EDIT 07.11.25
- Just so we are absolutely clear. The facts are clear & as follows - readers can make their own minds up.

1. Upon your refusal to offer a refund I asked you for proof of your wear & tear claim. You sent me Juras own pre-despatch photographs. You mustn`t have looked at them because they showed wear & tear to which you had referred to. Clearly Jura knew about the damage prior to despatch which looking through reviews is the most likely answer. Alternatively your QC dept had n`t correctly examined the product prior to sending it. Either answer is shocking & should raise red flags to any potential buyer.
2.I never reported an issue with the watch as I wasn`t aware there was one. I returned the watch because it wasn`t suitable. Your QC dept. miraculously detected damage to the bezel after it was returned to you, Very odd that the same QC dept failed to spot the same damage prior to its despatch to me. Strange indeed.
3. You disputed the return with the finance company Novuna for a further 4 months even when they presented you with your own photographs.
4. Tellingly, I rec`d an e-mail from you via Novuna which & I quote exactly "the piece was returned with more damage that when it was sent out"! Lie upon lie.
5. In the same e-mail you offered to polish the bezel & return it to me - but that it would cost me £135.00.
Staggering in itself but also surprising as you had claimed for 5 months previously that the watch was "pristine, brand new".
Jura staff were fully aware that the watch was damaged before it was sent to me. Once it leaves them & arrives with the unsuspecting customer you are entirely in their hands.
I got a refund but not without a fight. They seem to adopt a dismissive, blame shifting posture relating to complaints, along deny & deflect lines. Nothing is ever their fault. But facts are facts. Photos don`t lie. Jura/CW sellors do. It was an entirely unnecessary drawn out process to achieve a refund despite all the evidence. I never got an acknowledgment that this issue wasn`t mine nor did I ever receive an apology.
Looking at posts my experience is not the exception.
Buyer be very aware.

Flawless from start to finish. Got a new watch and with a great service. Many thanks. Highly recommended

Good communication and service overall but some stock was not as available as advertised. Good overall though.

Superb service. Quick. Accurate delivery. Really nice ladies tag heuer link watch, even had a nice discount code.

Store nearby to have the bracelet fine tuned

Lovely job

Order a watch online which was over £1,200. Watch arrived in a "Jura box" and not an official Longines one. Was never informed of this, so called up and was told there was an issue with the box on inspection and have ordered another one and will send out in a couple of weeks. Fast forward 3 months, several emails and still being fobbed off and no official box sent.

Makes me think was this watch new or have they sent a second hand one which never had a box.

Great customer service, quick deliver just overall a great company

Overall experience was good and I was updated by customer services along the way. There was a long delay from ordering to receiving my Mondaine clock but this was due to Mondaine not having any stock. Once in stock delivery was swift and my item was very well packaged.